---
title: 'Customer Success Representative at Jetson Home'
canonical: 'https://feeny.ai/job/customer-success-representative-jetson-home-north-vancouver-b4vvpggst21k'
type: 'job'
last_seen: '2026-09-08'
---

# Customer Success Representative at Jetson Home

- **Company:** Jetson Home
- **Location:** North Vancouver, Canada
- **Posted:** 2026-07-14
- **Last confirmed live:** 2026-09-08
- **Apply:** https://job-boards.greenhouse.io/jetsonhome/jobs/4315670009?gh_jid=4315670009

## Job description

## About Jetson

Jetson is on a mission to accelerate the transition of 100 million homes across North America away from fossil fuels toward sustainable energy use. We believe in a future that is 100% electric and 100% better.

Homes are one of the largest sources of carbon emissions, yet adoption of solutions like heat pumps remains slow due to cost and complexity. Jetson is solving this by building the first fully vertically integrated home electrification company — making clean energy simple, transparent, and affordable.

We rely heavily on technology, automation, and data to scale this impact. At Jetson, we value people who are excellent at their craft, curious about new tools (including AI), and motivated to continuously improve how work gets done.

The Opportunity

As a Customer Success Representative, you’ll guide homeowners through every step of their journey from the moment they sign on with Jetson to the day their system is installed. You’ll be their trusted point of contact — ensuring paperwork, approvals, and installations are seamless and stress-free.

You’ll collaborate with internal teams to keep projects moving efficiently, proactively manage customer expectations and deliverables, making sure every homeowner feels supported and excited about their electrification journey.

## What You Will Do

- Guide customers through all pre-installation steps to ensure they are install-ready:
- Manage scheduling for walk-throughs and installations.
- Take a proactive and persistent approach, leveraging video conference sessions (Google Meet), phone, text/SMS, and email.
- Handle requotes as needed, collaborating with field service manager and sales.
- Proactively follow up with homeowners in the 30 days leading up to installation to ensure all requirements are met.
- Serve as the primary point of contact for homeowners after a sale closes with a deposit.
- Maintain clear communication with internal teams (Sales, Operations, and Installers) and accuracy across all customer files, to keep projects on track.
- Track key customer milestones and report progress within Jetson’s CRM system.

What You Bring:

- 5-7 years of experience in Customer Success, Account Management, Sales, or a related field.
- Strong verbal and written communication skills.
- Experience working in a CRM system (e.g., HubSpot, Salesforce)
- Comfort working in a startup or growth-stage environment.

Job Type: Full-time, permanent

Pay:  $90,000 OTE

Benefits:

Dental Care, Vision Care & Life Insurance premiums fully paid by Jetson

Extended Health Care

Disability Insurance

Education Support

Parental Leave Top Up

Location: in person - North Vancouver, BC Do you feel like you don't have everything that's listed above but can still do the job? If you have the core skills and experience that we're looking for and are willing to use your talent to learn the rest, we encourage you to apply!

U.S. Roles Jetson is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, or gender identity. If you require accommodation during the recruitment process, please contact us.

Canada Roles Jetson is an equal opportunity employer committed to inclusive hiring. We do not discriminate on any ground protected under applicable human rights legislation. If you require accommodation at any stage of the recruitment process, please contact us.

## About Jetson Home

## Company Overview
- **One-liner**: Jetson is building the world’s first fully integrated home electrification company, handling everything from design and software to installation and service, making it simple for homeowners to switch to clean electric heating and cooling.
- **Entity Type**: Private (Series A)
- **Headquarters**: North Vancouver, British Columbia, Canada
- **Founded**: 2024
- **Founders**: Not publicly available in provided sources

## Core Business
- **Primary industry**: Climate Technology Product Manufacturing / Home Electrification
- **Target customers**: B2C homeowners across North America
- **Mission**: “Accelerate the transition of 100 million homes across North America away from burning fossil fuels to sustainable energy use.” [linkedin.com](https://www.linkedin.com/company/jetsonhome)

## Products & Services
- **Heat Pump Installation (Service)**: End-to-end design, installation, and service of all-electric heat pumps, replacing outdated fossil-fuel systems. Offers transparent pricing, financing options, and rebate assistance. [jetsonhome.com](https://jetsonhome.com/us/)
- **Customer Financing & Rebates**: In-house support to help homeowners navigate incentives and financing, including 0% APR offers. [jetsonhome.com](https://jetsonhome.com/us/)
- **Software & Firmware**: Internal platforms for field operations, customer success, and product optimization (evidenced by job postings for Applied AI Engineer, Data & ML Engineer, Firmware Engineer, Software Engineer). [jetsonhome.com](https://jetsonhome.com/us/careers)

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: Total Funding – $55M (Seed $5M in 2024, Series A $50M in 2026) [cbinsights.com](https://www.cbinsights.com/company/jetson-6)
- **Notable Investors/Partners**: Series A led by Eclipse; a total of 8 investors across two rounds. [linkedin.com](https://www.linkedin.com/company/jetsonhome)
- **Growth Signals**: 
  - Employee headcount of ~90 with +11.7% monthly growth. [linkedin.com](https://www.linkedin.com/company/jetsonhome)
  - 58 active job postings (quarterly increase of +383.3%). [linkedin.com](https://www.linkedin.com/company/jetsonhome)
  - Expanding into new U.S. markets (offices in Denver, CO; Atlanta, GA; Burbank, CA; Centennial, CO; Columbia, MD; Marlborough, MA; Nashville, TN; Ontario, CA; San Jose, CA; Windsor, CO; and remote). [jetsonhome.com](https://jetsonhome.com/us/careers)

## Competitive Advantages
- **Vertically Integrated**: Owns the entire value chain (design, software, install, service), reducing friction and cost for homeowners. [jetsonhome.com](https://jetsonhome.com/us/about)
- **Transparent Pricing & Single-Day Switch**: Offers clear upfront costs and can complete installation in one day, unlike traditional contractors. [jetsonhome.com](https://jetsonhome.com/us/)
- **White-Glove Service**: From consultation to post-installation support, Jetson handles every step, ensuring a hassle-free experience. [jetsonhome.com](https://jetsonhome.com/us/about)
- **Exclusive Focus on Home Electrification**: 100% dedicated to heat pumps, building deep expertise and operational efficiency. [jetsonhome.com](https://jetsonhome.com/us/about)

## Strategic Focus
- **New Market Expansion**: Using Series A capital to enter additional U.S. markets and scale operations. [cbinsights.com](https://www.cbinsights.com/company/jetson-6)
- **Technology & Software Development**: Hiring Applied AI, Data/ML, and Firmware engineers to improve installation processes, customer experience, and operational efficiency. [jetsonhome.com](https://jetsonhome.com/us/careers)
- **Building the Team**: Rapidly scaling headcount across field service, sales, supply chain, and R&D to support growth. [linkedin.com](https://www.linkedin.com/company/jetsonhome)

## Why Work Here
- **Real Impact**: “What we build gets installed in real homes, used every day, and makes a difference for decades.” [jetsonhome.com](https://jetsonhome.com/us/careers)
- **Culture**: Mission-driven team focused on cutting emissions and improving living standards.
- **Work Policy**: Mix of on-site, field, and remote roles (e.g., Remote, CO). Offices in multiple U.S. cities and Canadian HQ. [jetsonhome.com](https://jetsonhome.com/us/careers)
- **Growth Opportunities**: Fast-growing company with 64 open roles across all departments – a chance to shape processes and scale with the company. [jetsonhome.com](https://jetsonhome.com/us/careers)
- **Engineering Culture**: Emphasis on software, AI, and firmware development to support a physical product/service, offering a unique blend of tech and climate impact.

## Sources
1. [jetsonhome.com - Careers](https://jetsonhome.com/us/careers)
2. [jetsonhome.com - Homepage](https://jetsonhome.com/us/)
3. [linkedin.com - Company Profile](https://www.linkedin.com/company/jetsonhome)
4. [cbinsights.com - Company Profile](https://www.cbinsights.com/company/jetson-6)
5. [jetsonhome.com - About Us](https://jetsonhome.com/us/about)

## Other roles at Jetson Home

- [Social Media Manager](https://feeny.ai/job/social-media-manager-jetson-home-north-vancouver-mk8ctybv1pbr) — North Vancouver, Canada
- [Warehouse Coordinator](https://feeny.ai/job/warehouse-coordinator-jetson-home-windsor-g7ps51dr7szv) — Windsor, Canada
- [Journeyman Electrician](https://feeny.ai/job/journeyman-electrician-jetson-home-columbia-yyegfmpfmp6y) — Columbia, MD
- [Warehouse Manager](https://feeny.ai/job/warehouse-manager-jetson-home-vancouver-86h6y9319d94) — Vancouver, Canada
- [Field Operations Manager](https://feeny.ai/job/field-operations-manager-jetson-home-marlborough-sawj42g0xj99) — Marlborough, MA
- [HVAC Service Technician](https://feeny.ai/job/hvac-service-technician-jetson-home-centennial-gq1f595jraec) — Centennial, CO
- [HVAC Installer](https://feeny.ai/job/hvac-installer-jetson-home-windsor-wt8jrzz9440w) — Windsor, Canada
- [Master Electrician](https://feeny.ai/job/master-electrician-jetson-home-columbia-dj37qageekev) — Columbia, MD
- [HVAC Team Lead](https://feeny.ai/job/hvac-team-lead-jetson-home-columbia-6fj02x0d52bs) — Columbia, MD
- [HVAC Installer](https://feeny.ai/job/hvac-installer-jetson-home-columbia-agk9peybqyem) — Columbia, MD