---
title: 'Customer Success Representative at Phonely'
canonical: 'https://feeny.ai/job/customer-success-representative-phonely-san-francisco-vfygkmvj5szv'
type: 'job'
last_seen: '2026-10-29'
---

# Customer Success Representative at Phonely

- **Company:** Phonely
- **Location:** San Francisco, CA
- **Compensation:** $60k–$90k
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-04-14
- **Last confirmed live:** 2026-10-29
- **Apply:** https://jobs.ashbyhq.com/phonely/058c1fda-c00e-41b1-8ba8-d2c9ae1c58c5

## Job description

At some point in the future, every business will answer their phone with voice AI. We are building the platform that makes it possible.

Phonely builds conversational voice AI agents for high-volume phone workflows. Our customers use us to qualify leads, book appointments, route calls, and resolve real customer conversations in production. We are growing fast, our customer base is scaling, and we need someone to make sure every business on our platform gets the attention they need to succeed.

## About the Role

We're hiring a Customer Success Representative to own the onboarding and support experience for our SMB and mid-market customers. This is a hands-on, customer-facing role where you'll be the first point of contact for businesses getting started with Phonely and the person who keeps them running smoothly after launch.

Think of this as the training ground for enterprise customer success. You'll start by managing our highest-volume segment, learning the product inside and out, running demos, handling onboarding calls, and resolving issues in real time. If you're good, you'll move up to managing our largest accounts. If you're great, you'll help define what customer success looks like at Phonely.

This is not a ticket-queue job. You will be building relationships, solving real problems, and directly impacting retention and expansion. You'll work closely with our existing CS team and engineering to make sure customers are getting value from day one.

## What You'll Do

- Onboard new SMB and mid-market customers end-to-end, from first call to live deployment
- Run product demos and training sessions to help customers get the most out of the platform
- Monitor account health, proactively identify risks, and intervene before problems escalate
- Troubleshoot technical issues with customers, escalating to engineering when needed
- Manage inbound support requests and ensure timely, high-quality resolution
- Document customer feedback and relay product insights to the team
- Build and maintain relationships with key contacts at each account
- Track onboarding metrics and contribute to process improvements
- Collaborate with the sales team on handoffs and upsell opportunities

## What You'll Bring

- 1–3 years in a customer-facing role (customer success, account management, support, or similar)
- Strong written and verbal communication skills
- Comfortable learning technical products quickly and explaining them to non-technical people
- Organized, proactive, and good at managing multiple accounts simultaneously
- Genuine interest in AI, voice technology, or SaaS
- High ownership mentality, you see a problem and you fix it without waiting to be told

## Nice to Have

- Experience in SaaS, AI, or telecommunications
- Familiarity with APIs, webhooks, or integration workflows
- Previous experience running product demos or onboarding sessions
- Background in a high-growth startup

## Why Join Phonely

We are a team of ex-athletes, founders, and builders with low egos and high standards. We take the work seriously without taking ourselves too seriously. On-site in San Francisco, meals covered, quarterly offsites to interesting places (Rocky Mountains, Costa Rica, Indonesia), and meaningful equity in a company that is growing fast. You will work directly with the CS team and founders and have real ownership over the customer experience from day one.

Interview Process

- 15-min intro call to evaluate fit
- Deep dive on your customer-facing experience with a team member
- Mock onboarding session or customer scenario walkthrough
- Final conversation with leadership

## About Phonely

## Company Overview
- **One-liner**: Phonely provides lifelike AI voice agents that answer business phone calls, manage chats and SMS, and automate customer interactions across channels.
- **Entity Type**: Private (Series A)
- **Headquarters**: San Jose, California, United States
- **Founded**: 2023
- **Founders**: Not publicly listed (CEO: William Bodewes)

## Core Business
- **Industry**: Voice AI / Customer Communication Automation
- **Target Customers**: B2B – SMBs to Fortune 500 enterprises; verticals include healthcare, home services, legal, insurance, real estate, e‑commerce, and contact centers.
- **Mission**: *“Building technology that lets businesses provide better support to their customers, lets doctors see more patients, and lets the rest of us never get put on hold again.”* [phonely.ai/about](https://www.phonely.ai/about)

## Products & Services
- **Phonely AI Receptionist**: Natural, human‑like voice agent that handles inbound calls – appointment scheduling, lead qualification, routing, payments, follow‑up, and outbound outreach. Supports 100+ languages and voice cloning. [phonely.ai](https://www.phonely.ai/)
- **Omnichannel Platform**: Extends AI agents to phone, live chat, SMS, and API – delivering consistent experiences across channels.
- **Analytics & Optimization**: Call recording, transcription, AI‑powered insights, and performance dashboards to continuously improve conversations.
- **Custom Workflows**: Configurable conversation flows, scripts, tone, routing logic, and escalation paths. Integrates with CRMs, scheduling software, and other business tools.
- **Compliance & Security**: SOC 2, HIPAA, GDPR, CCPA, PCI compliant – built for regulated, high‑stakes conversations.

## Market Standing
- **Valuation**: Not disclosed
- **Key Metric**: Raised **$16.5 M** in total funding (Series A of $16 M closed in 2026). [cbinsights.com](https://www.cbinsights.com/company/phonely)
- **Notable Investors**: Y Combinator, Base10 Partners, Etech, EngageCX, TSA Telco Group (over 10 investors total).
- **Growth Signals**:
  - **10,000+** businesses using the platform
  - **100,000+** calls per day processed
  - **70%** reduction in operational costs reported by customers
  - **70%** of businesses set up in less than 5 minutes
  - Trusted by Fortune 500 companies and backed by leading accelerator Y Combinator.

## Competitive Advantages
- **Lifelike AI**: Voice agents built by PhD researchers with natural turn‑taking, emotion handling, and voice cloning that sounds human.
- **Omnichannel Unity**: One platform for phone, chat, SMS, and API – not just voice.
- **Enterprise‑Grade Compliance**: Supports HIPAA, SOC 2, GDPR, CCPA, and PCI out of the box – critical for healthcare, legal, and finance.
- **Rapid Deployment**: 70% of businesses go live in under 5 minutes; enterprise gets dedicated setup teams.
- **Deep Integrations**: Pre‑built connectors to CRMs, scheduling tools, and payment systems – zero human intervention possible.

## Strategic Focus
- **Scale AI‑First Customer Communication**: Expand the platform’s capability to handle millions of calls while maintaining quality and compliance.
- **Vertical Expansion**: Deepen workflows for high‑regulation industries (healthcare, legal, insurance).
- **Community & Partner Ecosystem**: Host webinars, roundtables, and a Slack community to share playbooks and foster customer success.
- **Continuous Optimization**: Use analytics and machine learning to make every agent smarter and every call more effective.

## Why Work Here
- **Culture**: Values include *customer obsession*, *intensity* (fast shipping and iteration), *attention to detail*, and *trust* (building for regulated environments).
- **Team**: Composed of AI researchers, engineers, operators, and customer‑obsessed builders – described as “people who know voice AI is hard.”
- **Impact**: Work on a platform that handles 100K+ daily calls for 10K+ businesses, from small clinics to Fortune 500 enterprises.
- **Growth**: Join an early‑stage (Series A) company backed by Y Combinator, with significant runway and customer traction.
- **Work Model**: Not explicitly stated as remote or hybrid; HQ in San Jose, CA. Careers page lists open positions.
- **Perks**: Opportunity to shape the future of voice AI, work with PhD researchers, and build at the intersection of AI and real‑world customer communication.

## Sources
1. [Phonely AI – Product & Company Overview](https://www.phonely.ai/)
2. [Phonely About Page – Mission & Team](https://www.phonely.ai/about)
3. [Phonely Careers Page](https://www.phonely.ai/careers)
4. [CB Insights – Funding, Investors, HQ Details](https://www.cbinsights.com/company/phonely)

## Other roles at Phonely

- [Founding Designer](https://feeny.ai/job/founding-designer-phonely-san-francisco-ek9w6xe9b08x) — San Francisco, CA
- [Operations Specialist](https://feeny.ai/job/operations-specialist-phonely-san-francisco-74w5enaf2n9a) — San Francisco, CA
- [QA Engineer](https://feeny.ai/job/qa-engineer-phonely-canada-md7gp7nn8mk1) — Canada
- [Founding Product Manager](https://feeny.ai/job/founding-product-manager-phonely-san-francisco-k5pvxa9k4hzy) — San Francisco, CA
- [Founding Content Marketing Lead](https://feeny.ai/job/founding-content-marketing-lead-phonely-san-francisco-nfqhxft889cn) — San Francisco, CA
- [Technical Customer Success Manager](https://feeny.ai/job/technical-customer-success-manager-phonely-san-francisco-2wh3dm68htrb) — San Francisco, CA
- [Senior Business Development Representative](https://feeny.ai/job/senior-business-development-representative-phonely-san-francisco-h4b6r9kf0ggt) — San Francisco, CA
- [Business Development Representative](https://feeny.ai/job/business-development-representative-phonely-san-francisco-yavhbsmdgxk6) — San Francisco, CA
- [Content Marketing Intern](https://feeny.ai/job/content-marketing-intern-phonely-san-francisco-884hqnm64mdv) — San Francisco, CA
- [Software Engineer Intern](https://feeny.ai/job/software-engineer-intern-phonely-san-francisco-hacsghp5gjzk) — San Francisco, CA