---
title: 'Customer Success Representative at Remodel Health'
canonical: 'https://feeny.ai/job/customer-success-representative-remodel-health-indianapolis-4vkk7z9g25cq'
type: 'job'
last_seen: '2026-09-15'
---

# Customer Success Representative at Remodel Health

- **Company:** Remodel Health
- **Location:** Indianapolis, IN
- **Posted:** 2024-06-26
- **Last confirmed live:** 2026-09-15
- **Apply:** https://job-boards.greenhouse.io/remodelhealth/jobs/4055443008

## Job description

We are Remodel Health, the health benefits platform that revolutionizes health benefits to resource organizations with missions that matter. Our platform shifts organizations from traditional, one-size-fits-all health insurance plans to an individualized health insurance experience for each employee and their family.

We were founded on faith-based principles, and have a heart to serve all organizations, from small to large to enterprise. Historically, our core customer pipeline has consisted of churches, K-12 private schools, Christian higher education, and faith-based nonprofits. In recent years, we have grown to serve largely for-profit organizations of all sizes.

Our team is collaborative, intentional, and prioritized. We care deeply for our customers and passionately believe there is a better way for employees to receive health benefits from their organization. [Learn more about who we are here!](https://vimeo.com/939530116/415cece437?share=copy)

We are looking for a highly driven, team-oriented self-starter to join our growing Customer Success team! This role requires someone who is extremely organized, hardworking, an excellent communicator, and technically savvy. The ideal candidate would enjoy serving others and problem solving on a daily basis.

If this sounds like you, explore the job specifics below:

## Responsibilities

- Lead, monitor, and supervise organizations and their respective employees with execution of healthcare solutions.
- Assist with annual renewal applications during the open enrollment period.
- Support annual renewal production goals.
- Assist and support colleagues with new and existing client needs.
- Learn, embrace and utilize technology solutions.
- Maintain a positive attitude and contributes to a harmonious and cooperative spirit within the organization.
- Identify opportunities to cross-sell new/renewal accounts alongside other departments.
- Perform special projects at management's request.
- All other duties as assigned.

## Qualifications

- 3-5 years of customer service experience with larger accounts
- Project management experience
- Process development

Education & Experience

- Bachelor's Degree required
- Health & Life License preferred
- Health Insurance experience preferred

## Benefits

- Full health benefits offering, including life, long-term disability, dental, and vision
- Generous PTO
- 401(k) match
- Sabbatical PTO available after 5 years

This is an in-office position in downtown Indianapolis four days/week, with work from home Fridays.

## About Remodel Health

## Company Overview
- **One-liner**: Remodel Health is the largest Individual Coverage Health Reimbursement Arrangement (ICHRA) administrator in the U.S., providing a full-service platform and team of experts to help brokers and employers offer personalized, budget-friendly health benefits.
- **Entity Type**: Private (Venture-Backed)
- **Headquarters**: Indianapolis, Indiana, United States
- **Founded**: 2015
- **Founders**: Not publicly available

## Core Business
- **Primary industry/industries**: Health Benefits Administration, HealthTech, InsurTech
- **Target customers**: B2B; serves brokers, employers (from small to enterprise), and historically faith-based organizations (churches, K-12 private schools, Christian higher education, faith-based nonprofits). In recent years, they have expanded to serve largely for-profit organizations of all sizes.
- **Mission or purpose statement**: "Revolutionizing health benefits to resource organizations with missions that matter."

## Products & Services
- **ICHRA+® Platform**: A full-service ICHRA administration platform that enables employers to set a predictable budget, give employees more coverage options, and stay fully compliant. Includes software and a team of experts for plan design, compliance, enrollment, and administration.
- **Autopay (Automated Premium Payments)**: A feature that streamlines premium payment by transferring funds from the employer’s bank account to individual FDIC-insured employee accounts, then paying carriers directly.
- **White-Glove Service**: A suite of human-led services including licensed Benefits Advisors, Account Managers, Launch Coordinators, and Customer Success Representatives who assist with onboarding, employee education, plan shopping, and year-round support.
- **Compliance Support**: Provides required plan documents, ICHRA notices, Form 1094/1095 data, Medicare reporting materials, and pre-filled Form 720s for PCORI fees. HITRUST, SOC 2 Type II, and HIPAA certified.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (Private company)
- **Key Metric – Total Funding**: $100.0M in total funding across 1 prior funding round (per LinkedIn)
- **Key Metric – Annual Revenue**: $50.0M (per LinkedIn)
- **Key Metric – Members Served**: 140,000+ members served through ICHRA
- **Key Metric – Employees**: 200+ employees (the most of any ICHRA administrator, per their website)
- **Notable Investors/Partners**: Not publicly disclosed on website or LinkedIn; integrates with 200+ top payroll and HRIS systems.
- **Growth Signals**: 39.4% headcount growth year-over-year (+54 people); serves 50 states; customer revenue retention of 99%+; automated premium payments accuracy of 95%.

## Competitive Advantages
- **Largest ICHRA Administrator**: Measured by revenue and team size, they are the largest in the U.S., giving them scale and credibility.
- **Full-Service Model**: Unlike standalone ICHRA software providers, they combine technology with a dedicated team of licensed consultants, benefits advisors, and customer success representatives, creating a white-glove service that is a true differentiator.
- **High Compliance & Security Standards**: HITRUST, SOC 2 Type II, and HIPAA certified, with a strong focus on ACA, ERISA, and other regulatory compliance.
- **High Retention & Accuracy**: 99%+ customer revenue retention and 95% automated premium payments accuracy signal operational excellence and customer trust.

## Strategic Focus
- **Growth & Expansion**: Historically focused on faith-based organizations, they have expanded to serve for-profit organizations of all sizes, indicating a broad market strategy.
- **Product Development**: Continued investment in their ICHRA+ platform and Autopay feature to simplify administration and improve the user experience for employers and employees.
- **Broker Partnerships**: Heavy emphasis on building and maintaining relationships with broker consultants, who are a key channel for acquiring new employer clients.

## Why Work Here
- **Culture**: Described as "collaborative, intentional, and prioritized." Core values include being "Rooted" (in faith, hope, and love), "Sharpened" (learning and pursuing growth daily), and "Prioritized" (strong collaborators who aim for a balanced life).
- **Remote/Hybrid Policy**: Hybrid model with a "work from home program (4/1)" – likely 4 days in-office, 1 day remote, based in Indianapolis, IN.
- **Benefits & Perks**:
    - Full health benefits (life, long-term disability, dental, vision)
    - Generous PTO
    - 401(k) match
    - Profit sharing
    - Sabbatical PTO available after 5 years
- **Engineering Culture**: Open roles for Junior, Senior, and Tech Lead Software Engineers suggest a growing engineering team with opportunities for career growth. The tech stack and specific engineering practices are not publicly detailed.

## Sources
1. [remodelhealth.com](https://remodelhealth.com)
2. [Greenhouse Job Board](http://job-boards.greenhouse.io/remodelhealth)
3. [remodelhealth.com - Careers](https://remodelhealth.com/resources/careers/)
4. [remodelhealth.com - About Us](https://remodelhealth.com/about-us)
5. [LinkedIn](https://www.linkedin.com/company/remodel-health-llc)

## Other roles at Remodel Health

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- [Director of Product](https://feeny.ai/job/director-of-product-remodel-health-indianapolis-qbwd98vyhzkt) — Indianapolis, IN
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- [Product Marketing Manager](https://feeny.ai/job/product-marketing-manager-remodel-health-indianapolis-1f45zyvzrk5z) — Indianapolis, IN
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