---
title: 'Customer Success Representative at Riskified'
canonical: 'https://feeny.ai/job/customer-success-representative-riskified-sao-paulo-7vp8pbqeyanc'
type: 'job'
last_seen: '2026-11-08'
---

# Customer Success Representative at Riskified

- **Company:** Riskified
- **Location:** São Paulo, Brazil
- **Posted:** 2026-11-04
- **Last confirmed live:** 2026-11-08
- **Apply:** https://www.riskified.com/careers/job-description/?gh_jid=8917444002

## Job description

## About Us

Riskified empowers businesses to unleash ecommerce growth by taking risk off the table. Many of the world’s biggest brands and publicly traded companies selling online rely on Riskified for guaranteed protection against chargebacks, to fight fraud and policy abuse at scale, and to improve customer retention. Developed and managed by the largest team of ecommerce risk analysts, data scientists and researchers, Riskified’s AI-powered fraud and risk intelligence platform analyzes the individual behind each interaction to provide real-time decisions and robust identity-based insights. Riskified is proud to work with incredible companies in virtually all industries including Wayfair, Acer, Gucci, Lorna Jane, GoPro, and many more.

We thrive in a collaborative work setting, alongside great people, to build and enhance products that matter. Abundant opportunities to create and contribute provide us with a sense of purpose that extends beyond ourselves, leaving a lasting impact. These sentiments capture why we choose Riskified every day.

## About the Role

At Riskified, we put our customers at the forefront of everything we do. We are looking for a skilled Customer Support Representative that will work with the largest online retailers in the world. You will utilize your analytical skills and comprehensive understanding of our product to ensure that Riskified clients maximize the benefits of our services enabling their ecommerce operation and battling online fraud.

We are seeking an individual who is driven, experienced, innovative, and well-organized, with a demonstrated history of excelling in support and escalation management in a B2B SaaS environment. If you possess these qualities and are interested in a challenging role with a lot of room to grow in a well-established fintech company, then this opportunity is tailor-made for you.

## What You'll Be Doing

- Be the public face of Riskified for all inbound communications with our merchants
- Effectively handle inquiries and requests from our merchants and internal teams
- Troubleshoot and escalate issues to the appropriate escalation paths
- Act as the voice of the customer within Riskified across all departments
- Onboard new Riskified clients and ensure their success using our services

## Qualifications

- At least 2+ years experience in a customer-facing support/success position
- English and Portuguese verbal and written communication proficiency required — Spanish is a plus
- Excellent troubleshooting, critical thinking, and communication skills
- Detail-oriented with ability to easily follow complex processes and flows
- Familiar with Office Suites and/or Google Docs (especially Excel/Google Sheets)
- Experience with ticketing systems such as Freshdesk, Zendesk or similar - an advantage
- SQL and API knowledge - an advantage
- Previous experience in a B2B SaaS company - an advantage
- You must be able to work independently with minimum supervision and confident in making decisions in accordance with Riskified’s practices
- Flexible as to working arrangements and hours - CSRs work 8 hours/day in shifts from 2pm to 10pm (NY time), Monday to Fridays and occasional weekends.

To be seriously considered for this role, please apply with an English resume.

In the News

[Reuters: General Atlantic-backed Riskified valued at $4.3 bln in NYSE debut](https://www.reuters.com/technology/general-atlantic-backed-riskified-valued-43-bln-nyse-debut-2021-07-29/)

[Fortune Magazine: Riskified named Best Workplaces in New York for 2022](https://www.greatplacetowork.com/best-workplaces/new-york/2022?category=small-and-medium)

[The Muse: Q&A with Sales Enablement Manager Benedikt Parstorfer](https://www.themuse.com/advice/sales-enablement-manager-riskified-benedikt-parstorfer)

[Globes: Riskified is among Israel’s fastest growing companies](https://en.globes.co.il/en/article-globes-and-statista-present-israels-fastest-growing-companies-1001394530)

[TechCrunch: Riskified Prevents Fraud on Your Favorite E-commerce Site](https://techcrunch.com/2018/06/19/riskified-prevents-fraud-on-your-favorite-e-commerce-site/)

[CTech: Riskified’s VP HR on Post-COVID Flexible Work Routines](https://www.calcalistech.com/ctech/articles/0,7340,L-3868211,00.html)

Riskified is deeply committed to the principle of equal opportunity for all individuals. We do not discriminate based on race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, or any other status protected by law.

## About Riskified

## Company Overview
- **One-liner**: AI-powered fraud prevention and risk intelligence platform that helps ecommerce merchants approve more orders, fight chargebacks, and stop policy abuse.
- **Entity Type**: Public (NYSE: RSKD)
- **Headquarters**: New York, NY, USA (also offices in Israel, Europe, APAC, LATAM)
- **Founded**: 2013
- **Founders**: Eido Gal (CEO & Chairman) and Assaf Feldman (CTO)

## Core Business
- **Primary industry**: Ecommerce fraud prevention, risk management, and chargeback mitigation.
- **Target customers**: Large ecommerce merchants and brands (B2B, Enterprise) – including Booking.com, Gucci, and GoPro.
- **Mission**: To empower businesses to unleash ecommerce growth by outsmarting risk, making ecommerce safe, accessible, and frictionless.

## Products & Services
- **Chargeback Guarantee**: Guarantees fraud chargeback liability is shifted to Riskified; uses ML to approve orders that might otherwise be declined.
- **Dispute Resolve**: Simplifies chargeback management through a single smart platform.
- **Policy Protect**: Prevents refund, promo, and reseller abuse while maintaining a consumer-friendly experience.
- **Adaptive Checkout**: Dynamically adjusts the shopping journey per customer to maximize conversion.
- **Account Secure**: Blocks account takeover attacks and protects consumer accounts.

## Market Standing
- **Valuation/Market Cap**: Not disclosed in provided materials (publicly traded on NYSE; latest figures available via SEC filings).
- **Key Metric**: Public company (NYSE: RSKD); annual revenue is available in quarterly filings but not cited in search results.
- **Notable Investors/Partners**: Customer logos include Booking.com, Gucci, GoPro; merchant brands from 3 of the top 10 largest ecommerce merchants.
- **Growth Signals**: Named to Globes and Statista’s Israel’s Fastest Growing Companies; earned Fortune “Best Workplaces in New York” multiple years (2021–2024); TrustRadius “Top Rated” awards.

## Competitive Advantages
- **AI/ML moat**: Machine learning models with custom-engineered features and advanced identity/linkage intelligence claim 2–3× stronger fraud and abuse detection.
- **Guaranteed performance**: Chargeback Guarantee shifts liability, letting merchants confidently approve more orders.
- **Network effect**: Global merchant data network improves model accuracy for every client.
- **Comprehensive lifecycle coverage**: Products span login, checkout, and post-purchase (disputes, returns/abuse).

## Strategic Focus
- **Product expansion**: Broadening from core chargeback prevention into account security, policy abuse, and adaptive checkout to protect the entire customer journey.
- **Growth on public markets**: As a listed company, focus on scaling revenue, expanding into new geographies (APAC, LATAM), and deepening partnerships with enterprise brands.
- **AI innovation**: Continuous investment in machine learning and large-scale data processing to stay ahead of fraud tactics.

## Why Work Here
- **Culture**: Described as collaborative, transparent, and autonomous – “genuine, helpful, collaborative, approachable people.” Open workspace where founders are accessible.
- **Remote/hybrid policy**: Global offices in US, Israel, Europe, APAC, LATAM; specific work-from-home policy not detailed, but in-office perks and team events suggest a hybrid or office-centric model.
- **Perks & benefits**: Equity for all employees, 401(k) with matching (immediate vesting), medical/dental/vision from day one, pension (Keren Hishtalmut), commuter benefits, fully stocked kitchens, catered lunches, yoga/pilates/soccer, company events.
- **Professional development**: Global onboarding, role-based courses, skills training, volunteering opportunities.
- **Recognition**: Certified Great Place to Work (83% of employees say it’s a great place to work vs. 57% typical U.S. company); featured on Fortune Best Workplaces lists for New York (2021–2024).

## Sources
1. [Riskified.com](https://www.riskified.com/) – Main product page
2. [Riskified Careers](https://www.riskified.com/careers/) – Job openings, culture, and benefits
3. [Riskified About](https://www.riskified.com/about/) – Company story, mission, leadership
4. [Great Place To Work](https://www.greatplacetowork.com/certified-company/7008360) – Certification and employee survey data
5. [LinkedIn](https://www.linkedin.com/company/riskified) – Company description

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