--- title: 'Customer Success Representative at Weploy' canonical: 'https://feeny.ai/job/customer-success-representative-weploy-sydney-zq2n483hzpc7' type: 'job' last_seen: '2026-09-10' --- # Customer Success Representative at Weploy - **Company:** Weploy - **Location:** Sydney, Australia - **Posted:** 2026-06-24 - **Last confirmed live:** 2026-09-10 - **Apply:** https://job-boards.greenhouse.io/weploy/jobs/8605180002 ## Job description Are you looking to kickstart your career in sales? Whether you're already working in a customer success role or come from a background in hospitality, retail, account management, call centres, or another customer-facing role, this could be the perfect next step. If you enjoy talking to people, building relationships, solving problems, and are motivated by uncapped earning potential, we'll provide the training and support to help you succeed. This is a fast-paced, phone-based role in a target-driven environment, so you'll need to be motivated, resilient, and driven to achieve KPIs while delivering an exceptional customer experience. What you'll be doing: - Onboarding new tradies and guiding them through their first experience on the platform - Conducting nurture calls to support customer success - Re-engaging tradies who have become inactive and helping them maximise their return on investment - Having meaningful conversations to encourage ongoing platform engagement - Educating tradies on best practices and providing tailored recommendations - Managing and tracking customer performance and campaign activity - Assisting with service-related enquiries and account management activities - Supporting the wider sales team where required - Meeting and exceeding daily, weekly and monthly KPI targets What's in it for you: - $65,000 + Uncapped Commission (OTE $93,000) - Monthly commission payments and daily incentive opportunities - Sydney CBD location with hybrid flexibility available after training - Free breakfast and snacks provided in the office - High Achievers Club and regular team rewards - Supportive and friendly office environment—a team that wants to see each other succeed - Join an award-winning employer with a strong team culture - Clear career progression pathways into Account Management, Customer Success Management, Team Leadership and Sales roles - Ongoing training and development to help you build a long-term career What we're looking for: - You bring resilience, a positive attitude, and the drive to consistently achieve KPIs without compromising on customer service. - Previous experience in a phone-based environment is ideal - Strong communication and relationship-building skills - Experience in onboarding and building relationships is ideal - Strong organisational skills and attention to detail - A genuine desire to help customers succeed and deliver positive outcomes Apply now if you're ready to get your sales career off the ground with uncapped earning potential and a team that invests in your success! ## About Weploy ## Company Overview - **One-liner**: Weploy is a tech-enabled hiring platform that connects businesses with pre-vetted contact centre and customer service staff on demand. - **Entity Type**: Private (Series A; total funding $5.75M as of March 2023) - **Headquarters**: Collingwood, Victoria, Australia (also a development centre in Vietnam) - **Founded**: 2016 - **Founders**: Tony Wu (Co-Founder & CEO), Nick La (Co-Founder), Vince Luong (Co-Founder) ## Core Business - **Primary Industry**: Contact centre and customer service staffing / recruitment technology - **Target Customers**: B2B – enterprises and SMBs needing temporary, permanent, or temp-to-perm contact centre staff (e.g., Medibank, Super Retail Group, Bupa, Ovo Energy, PwC, Slack, Nando’s) - **Mission/Purpose**: “To change the way the world looks at employment” – enabling fast, flexible hiring so businesses can “work to live, not live to work.” ## Products & Services - **Weploy Platform**: An award-winning tech platform that provides real-time connection to a community of 1,500+ pre-vetted contact centre professionals. Hiring managers can post roles, approve timesheets, and manage compliance directly. Supports temporary, permanent, and fixed-term placements across onsite, hybrid, and remote settings. ## Market Standing - **Valuation/Market Cap**: Not disclosed - **Key Metric** (Private): Annual revenue ~$2.0M; total funding $5.75M (latest round $5M led by Skymind Global Ventures in March 2023) - **Notable Investors/Partners**: Skymind Global Ventures, Van Luong. Key clients include Medibank, Super Retail Group, Bupa, Ovo Energy, PwC, Slack, Nando’s, VICE, Lonely Planet, Asana, Volkswagen. - **Growth Signals**: <10% attrition rate for placed talent; high temp-to-perm conversion rate; weekly onboarding of 50 new contact centre reps; expansion into a global development centre in Vietnam; hyper-growth phase declared by leadership. ## Competitive Advantages - **Always‑on Talent Pool**: Unlike traditional agencies, Weploy continuously sources and screens candidates, reducing time‑to‑hire from weeks to hours. - **Pre‑vetted Quality**: Rigorous screening for soft skills (EQ, adaptability) and experience, with a “48‑hour free replacement” guarantee. - **Tech‑First Platform**: Automated compliance, payroll, and timesheet management; transparent pay‑as‑you‑go pricing. - **Specialisation**: Deep focus on contact centre and customer service roles, giving clients access to talent that understands the specific demands of high‑volume, surge‑prone environments. ## Strategic Focus - **Hyper‑Growth Scaling**: Expanding headcount and market presence in Australia and globally, with a new development centre in Vietnam to build engineering and operations capabilities. - **Platform Enhancement**: Continuing to improve the hiring platform for speed, compliance, and client self‑service. - **Client Expansion**: Deepening relationships with enterprise clients and entering new verticals that rely on seasonal or surge staffing. ## Why Work Here - **Culture**: “Fearless and empowered” – trust‑based, collaborative environment where egos are left at the door. Emphasis on work‑life balance and making work rewarding. - **Remote/Hybrid/Office**: Internal team roles are likely hybrid/flexible, based in Collingwood, Melbourne, or the Vietnam development centre (Ho Chi Minh City area). - **Notable Perks & Engineering Culture**: In Vietnam, benefits include accident and private health insurance, yearly medical checkups, paid sick leave without a medical certificate, and working with industry veterans from REA, Redbubble, and Deliveroo. Globally, the company is led by experienced tech leaders from top AU/UK companies. - **Growth Opportunity**: As a startup in hyper‑growth, employees can have high impact, shape processes, and grow with the company. No current openings listed on the careers page, but job alerts are available. ## Sources 1. [Weploy Official Site](https://www.weployapp.com/) 2. [Weploy – LinkedIn](https://au.linkedin.com/company/weploy) 3. [Weploy – CB Insights](https://www.cbinsights.com/company/weploy) 4. [Weploy Careers (Greenhouse)](https://job-boards.greenhouse.io/weployhq) 5. [Weploy Development Centre in Vietnam](https://www.weployapp.com/vietnam) ## Other roles at Weploy - [Customer Service Consultant](https://feeny.ai/job/customer-service-consultant-weploy-brisbane-jwzxrtpdwxwd) — Brisbane - [Customer Support Officer](https://feeny.ai/job/customer-support-officer-weploy-victoria-4b49xg9agpc6) — Victoria - [Group Finance Manager](https://feeny.ai/job/group-finance-manager-weploy-melbourne-1cb20vyw3jhy) — Melbourne, Australia - [Invoicing Agent](https://feeny.ai/job/invoicing-agent-weploy-clayton-bq39vjeskpgh) — Clayton - [Recruitment Consultant](https://feeny.ai/job/recruitment-consultant-weploy-melbourne-kh62jnqhsvdb) — Melbourne, Australia - [CSA - Administration & Approvals Officer](https://feeny.ai/job/csa-administration-approvals-officer-weploy-dandenong-south-jaq8tnm01kgq) — Dandenong South - [CSA - Billing Officer](https://feeny.ai/job/csa-billing-officer-weploy-dandenong-south-w1f49tj32ea5) — Dandenong South - [Account Executive](https://feeny.ai/job/account-executive-weploy-melbourne-8m4tf72xjpx9) — Melbourne, Australia - [Finance Business Partner](https://feeny.ai/job/finance-business-partner-weploy-melbourne-qs2qbp9ywhdb) — Melbourne, Australia - [Sales Consultant](https://feeny.ai/job/sales-consultant-weploy-brisbane-axp5t4sjwpx1) — Brisbane