---
title: 'Customer Success Senior Manager at Ripple'
canonical: 'https://feeny.ai/job/customer-success-senior-manager-ripple-new-york-117b75tyd4yv'
type: 'job'
last_seen: '2026-10-15'
---

# Customer Success Senior Manager at Ripple 

- **Company:** Ripple 
- **Location:** New York, NY
- **Compensation:** $129k–$151k
- **Posted:** 2026-10-01
- **Last confirmed live:** 2026-10-15
- **Apply:** https://ripple.com/careers/all-jobs/job/8241656?gh_jid=8241656

## Job description

At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs.

If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value.

## THE WORK:

The Customer Success Senior Manager plays a key role within in Ripple, driving revenue and product adoption across Ripple's customer base. The CSSM will focus on deepening customer relationships by scaling payments volume, implementing our custody solution and identifying cross selling opportunities for Ripple's other enterprise grade products.

## WHAT YOU’LL DO:

- Develop a deep understanding of each customer's current technical solutions, organization, internal decision-making, aspirations and needs.
- Serve as an advisor/Ripple advocate with customers, enabling them to better experience the potential of Ripple and participate in developing new and ground-breaking solutions.
- Conduct financial, business and value analysis with the ability to understand and analyze key financial targets (e.g., cost reduction, revenue growth, etc.).
- Navigate upsell and cross sell opportunities and drive them to deal execution, working with cross functional partners.
- Lead key initiatives, working with cross-functional collaborators (Engineering, Technical Services, Sales, BD, Finance, Product Marketing and Legal) and creatively solve complex business and operational issues, often unique to each customer.
- Collect customer and marketplace feedback related to Ripple's value proposition and communicate this throughout Ripple.
- Identify and champion internal Ripple process improvements.

## WHAT YOU'LL BRING:

- Fluency in English, with Spanish a bonus
- 5+ years of experience in a customer facing role at financial institutions and/or a FinTech or crypto organization
- Demonstrable understanding of multi-stakeholder management in complex environments
- Experience in the development and launch of modern, complex business solutions involving innovative technology and B2B relationships
- Excellence in building and managing relationships in cross-functional, global teams
- Excellent interpersonal skills and experience in coaching others. Ability to encourage and inspire others to achieve ambitious goals through leading by example
- Highly self-motivated individual who operates proactively and is driven to create impact and succeed.

For positions that will be based in NY, the annual salary range for this position is below. Actual salaries may vary based on numerous factors including, among other things, an individual applicant’s experience and qualifications for the position. This range does not include equity or additional compensation, such as bonuses or commissions.

NY Annual Base Salary Range $128,800—$151,000 USD

## WHO WE ARE:

Do Your Best Work

- The opportunity to build in a fast-paced start-up environment with experienced industry leaders
- A learning environment where you can dive deep into the latest technologies and make an impact.  A professional development budget to support other modes of learning.
- Thrive in an environment where no matter what race, ethnicity, gender, origin, or culture they identify with, every employee is a respected, valued, and empowered part of the team.
- In-office collaboration for moments that matter is important to our culture, and we give managers and teams the flexibility to decide which 10+ days a month they come in.
- Bi-weekly all-company meeting - business updates and ask me anything style discussion with our Leadership Team
- We come together for moments that matter which include team offsites, team bonding activities, happy hours and more!

Take Control of Your Finances

- Competitive salary, bonuses, and equity
- Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support
- Employee giving match
- Mobile phone stipend

Take Care of Yourself

- R&R days so you can rest and recharge
- Generous wellness reimbursement and weekly onsite & virtual programming
- Generous vacation policy - work with your manager to take time off when you need it
- Industry-leading parental leave policies. Family planning benefits.
- Catered lunches, fully-stocked kitchens with premium snacks/beverages, and plenty of fun events

Benefits listed above are for full-time employees.

Ripple is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.

Please find our California, UK/EU, Singapore, DIFC, ADGM, Australia, and Switzerland  [Applicant Privacy Notice](https://ripple.com/legal/applicant-privacy-notice/)for reference.

## About Ripple 

## Company Overview
- **One-liner**: Ripple is a financial technology company that provides crypto solutions for businesses, enabling global financial institutions, governments, and developers to store, move, and exchange value.
- **Entity Type**: Private (backed by venture capital)
- **Headquarters**: San Francisco, California, United States (primary office among 15+ global locations)
- **Founded**: Not publicly available in provided sources (commonly reported as 2012)
- **Founders**: Not explicitly listed in provided sources (known founders include Chris Larsen, Jed McCaleb, and others)

## Core Business
- **Primary industry/industries**: Financial technology, blockchain, cryptocurrency, enterprise payments
- **Target customers**: B2B – banks, financial institutions, fintechs, governments, and developers
- **Mission or purpose statement**: “To build a world without economic borders through crypto and blockchain” and “enable the Internet of Value”

## Products & Services
- **Payments**: Real-time cross-border settlement using stablecoins, crypto, and local currencies; settlement in 3–5 seconds with 90% global FX market coverage.
- **Custody**: Secure storage and management of digital assets with governance controls for institutional launch and scaling.
- **Stablecoin (RLUSD)**: Compliance-first stablecoin built for regulated financial institutions, enabling real-time settlement.
- **Tokenization**: Bring real-world assets onchain using Ripple’s custody solution and the XRP Ledger.
- **Prime Brokerage**: Multi-asset clearing, cross-margining, and risk-based financing across traditional and digital assets.
- **Treasury**: Real-time cash visibility, AI-powered forecasting, and global risk management for corporate treasuries.
- **RippleX**: Developer tools and resources for building on the XRP Ledger, one of the fastest and most sustainable public blockchains.

## Market Standing
- **Valuation/Market Cap**: Not publicly available in provided sources (private company)
- **Key Metric**: Total funding not explicitly stated; company has deployed over $600M across 70+ direct investments and 10+ limited partner investments since 2015.
- **Notable Investors/Partners**: “Backed by globally recognized venture capital firms and strategic investors” – specific names not listed in provided sources.
- **Growth Signals**: Over 1,000 employees across 15+ offices; hundreds of customers in 50+ countries; 122 open roles listed on careers page (as of search date); strong hiring across engineering, sales, and product departments.

## Competitive Advantages
- Proprietary XRP Ledger – fast, low-cost, sustainable public blockchain.
- Speed and scale: payments settle in 3–5 seconds with 90% coverage of global FX markets.
- Regulatory-first approach: works with regulators, governments, and central banks to ensure compliance.
- Established enterprise trust: hundreds of financial institutions and governments use Ripple’s products.
- End-to-end suite: payments, custody, stablecoin, tokenization, treasury – all from one partner.

## Strategic Focus
- Modernizing global financial infrastructure by bridging traditional finance with digital assets.
- Expanding stablecoin (RLUSD) adoption among regulated institutions.
- Driving tokenization of real-world assets using the XRP Ledger.
- Growing developer ecosystem through RippleX and XRP Ledger tooling.
- Deepening partnerships with banks, fintechs, and governments worldwide.

## Why Work Here
- **Culture**: Collaborative, transparent, and inclusive environment with a strong mission to increase global economic fairness.
- **Remote/Hybrid/Office**: Multiple offices in key tech and financial centers (San Francisco, New York, London, Dubai, Singapore, Sydney, Toronto, etc.); specific remote policy not detailed in provided sources.
- **Notable Perks**: Not explicitly listed, but the company emphasizes “passion for purpose”, “deep respect for diversity”, and the opportunity to work on impactful blockchain and crypto solutions.
- **Engineering Culture**: Focus on “powerful innovation” and building breakthrough crypto solutions; teams work on cutting-edge blockchain infrastructure, payments, and developer tools.

## Sources
1. [Ripple Careers](https://ripple.com/careers/)
2. [Ripple Company Page](https://ripple.com/company/)
3. [Ripple Homepage](https://ripple.com/)
4. [Ripple All Jobs](https://ripple.com/careers/all-jobs/)
5. [Ripple LinkedIn](https://www.linkedin.com/company/ripple)

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