--- title: 'Customer Success & Service Delivery Lead at Deligo' canonical: 'https://feeny.ai/job/customer-success-service-delivery-lead-deligo-budapest-vqkf9px3dd3c' type: 'job' last_seen: '2026-09-16' --- # Customer Success & Service Delivery Lead at Deligo - **Company:** Deligo - **Location:** Budapest, Hungary - **Employment:** full-time - **Work type:** hybrid - **Posted:** 2026-09-15 - **Last confirmed live:** 2026-09-16 - **Apply:** https://jobs.ashbyhq.com/deligo/adcb501c-0655-4508-ac20-c3a35862a856 ## Job description [Deligo](https://deligovision.com/) is a leader in visual AI self-checkout for the convenience retail industry, trusted by global brands like Compass, Sodexo, Marks & Spencer, and Spar. We build advanced visual AI — developed by a top-notch machine learning team — to recognize food and retail items instantly. No barcodes, no manual scanning. Just place your items and tap to pay — it’s that simple. The result: a magical experience that improves everyday lives by saving time standing in checkout lines. But this isn’t just exceptional tech: We are a tight-knit team of curious, passionate and ambitious builders who take pride in our craft and value trust in everything we do. If you’re looking to join a rocket ship and help redefine the future of AI-powered checkout, we’d love to meet you! 🚀 ## Role at a glance As our Customer Success & Service Delivery Lead, you will lead Deligo’s Customer Success function and manage its team and priorities, ways of working and future growth as our customer portfolio expands. You will own the Hypercare journey, ensuring newly deployed sites transition successfully from go-live into stable, long-term operations. You will also lead improvement projects for underperforming or high-priority sites and coordinate cross-functional teams to resolve complex customer and operational challenges. This is a hands-on leadership role combining team management, customer-facing project delivery, analytical problem-solving and operational improvement: you will build scalable processes, use performance data to guide priorities, and identify opportunities to improve Customer Success through automation, tooling and product enhancements. ## How you’ll make a difference - Own the Hypercare journey for newly deployed customer sites and ensure a successful transition into Business as Usual - Lead, manage and grow the Customer Success team and help scale the function as the customer portfolio grows - Build trusted customer relationships through proactive, clear and transparent communication on performance, priorities and progress - Lead customer conversations during complex situations and escalations, setting clear expectations and maintaining confidence through to resolution - Lead improvement projects for underperforming or high-priority sites from investigation through to resolution - Analyse performance, customer adoption and operational KPIs to identify the most important areas for improvement - Build tooling that makes Hypercare and Customer Success more efficient, working closely with our Product team and using the latest AI tools to accelerate your work What makes you a great fit - Bachelor’s degree in business, engineering, science or a related field - Fluent professional English, both written and verbal, is essential - Experience in a customer-facing B2B role within Consultancy, Customer Success, Implementation, Operations, Service Delivery, or a related field - Experience owning complex customer projects or operational issues from identification through to resolution - Excellent project management skills, with the ability to manage several workstreams and priorities simultaneously - Confident and professional communication, including experience handling challenging customer conversations Experience leading and aligning cross-functional teams and stakeholders; direct people-management experience is beneficial but not required - Structured and analytical problem-solving, with the ability to use data and customer insights to determine the right actions - A strong sense of ownership and the drive to create structure where little exists - A hands-on, collaborative approach and comfort working in a fast-changing environment Bonus - Experience in SaaS, startup or scale-up environments - Retail, hospitality, food service or payments technology - AI or computer vision products - Hypercare, dashboards or process automation - Fluency in French or German language ## Why join us - Opportunity to join at an early stage, making a visible impact in a fast-scaling startup - Real influence on how our products and processes evolve, with freedom to innovate - A collaborative, creative, and transparent culture where contributions are recognized - A spacious, shiny, dog-friendly office in the heart of Budapest with great transport, tasty snacks, and vibrant team events - High-tech equipment - Flexible working hours and hybrid approach - Competitive salary Details - Start: As soon as you are ready - Location: Budapest - we operate with an office-first approach, typically requiring 3-4 days per week in-office - Contract: Permanent - Compensation: Competitive package based on experience If you’re ready to help build a truly seamless and magical checkout experience, we encourage you to connect and explore future opportunities with Deligo. We’re looking forward to receiving your application! ## About Deligo ## Company Overview - **One-liner**: Deligo provides AI-powered self-checkout kiosks that use computer vision to instantly identify products, enabling a fast, contactless payment experience for food service and convenience retail. - **Entity Type**: Private (Seed stage; three rounds totalling ~$5.7M) - **Headquarters**: Budapest, Hungary - **Founded**: 2020 - **Founders**: Istvan Haidekker (Co-Founder & CEO), Balazs Haidekker (Co-Founder & CEO), Gabor Fazekas (Co-Founder & CTO) ## Core Business - **Primary industry**: Food service & convenience retail technology (AI self-checkout) - **Target customers**: B2B – contract caterers, convenience stores, micro-markets, and food service operators - **Mission**: Make checkout fast and magical by leveraging advanced AI and computer vision, eliminating queues and improving the customer experience. ## Products & Services - **Deligo AI Self-Checkout Kiosk**: Hardware/software solution that uses machine learning and computer vision to recognize food and retail items placed on the kiosk. Customers tap a card to pay without scanning barcodes or touching a screen. Integrates with existing POS and payment providers. ## Market Standing - **Valuation/Market Cap**: Not disclosed - **Key Metric**: Total funding of $5.7M (last round: $3M seed led by Frontline Ventures in May 2024) - **Notable Investors/Partners**: Frontline Ventures (lead), Portfolion (lead earlier round), plus additional angel/seed investors. Partners include global brands like Compass Group, Sodexo, Marks & Spencer, Spar, ISS, ZFV Switzerland, WSH Group, Genuine Dining, and CH&CO. - **Growth Signals**: - Headcount grew 81.8% year-over-year to 28 employees (with +13.2% monthly growth). - Hundreds of locations already use Deligo kiosks. - 57 years of customer waiting time saved to date (as stated on LinkedIn). - Active expansion in the UK and US markets (roles posted in Boston, New York, and Budapest). ## Competitive Advantages - **Visual AI accuracy** – Claimed to be the most accurate on the market, reducing intentional and unintentional theft (shrinkage). - **No barcodes or manual scanning** – Items are identified instantly upon placement, speeding up transactions. - **Seamless integration** – Works with existing POS and payment providers, minimising disruption during deployment (“white-glove” support). - **Reduces operational costs** – Frees staff from routine checkout tasks, helping tackle staffing shortages. - **Trusted by major global brands** – Validated by contracts with Compass, Sodexo, M&S, Spar, and large contract caterers. ## Strategic Focus - **Scale globally** – Expanding from a strong European base into the UK and US markets. - **Deepen AI capabilities** – Continuous improvement of computer vision models for broader product recognition. - **Partner ecosystem** – Growing relationships with POS solution providers to offer AI checkout as an integrated feature. - **Market leadership in convenience retail** – Targeting food service and micro-market verticals where speed and frictionless payment are critical. ## Why Work Here - **Culture** – Described as a “tight-knit team of curious, passionate and ambitious builders” who take pride in their craft and value trust. The company calls itself a “rocket ship” with a fast-paced, high-impact environment. - **Engineering focus** – Advanced machine learning and computer vision work, led by a “top-notch ML team”. Engineers work on real-world AI that directly improves everyday life. - **Work model** – Hybrid roles in Budapest, Boston, and New York (jobs posted as hybrid). Remote options are limited, but the company offers flexibility for local teams. - **Perks** – Opportunity to shape the future of AI-powered checkout; direct impact on reducing queues for millions of customers; supportive “white-glove” onboarding for new hires. - **Growth trajectory** – High headcount growth and expanding customer base suggest strong momentum, offering career advancement potential. ## Sources 1. [deligovision.com](https://www.deligovision.com/) 2. [LinkedIn - Deligo](https://hu.linkedin.com/company/deligovision) 3. [CB Insights - Deligo](https://www.cbinsights.com/company/deligo-vision-technologies) 4. [Careers/Jobs page](https://jobs.ashbyhq.com/deligo) ## Other roles at Deligo - [German Speaking Customer Support Specialist](https://feeny.ai/job/german-speaking-customer-support-specialist-deligo-budapest-7sj9tgkbmr7h) — Budapest, Hungary - [French Speaking Customer Support Specialist](https://feeny.ai/job/french-speaking-customer-support-specialist-deligo-budapest-t4dagxpr3mfg) — Budapest, Hungary - [Customer Support Specialist](https://feeny.ai/job/customer-support-specialist-deligo-budapest-0vhybcq0qdcp) — Budapest, Hungary - [Head of Sales](https://feeny.ai/job/head-of-sales-deligo-boston-t3gsb3n9x6hv) — Boston, MA - [Industrial Product and Design Engineer](https://feeny.ai/job/industrial-product-and-design-engineer-deligo-budapest-b01bbsk633db) — Budapest, Hungary - [Customer Support - Talent Pool](https://feeny.ai/job/customer-support-talent-pool-deligo-budapest-k76egajr4n9n) — Budapest, Hungary - [AI/Machine Learning/Computer Vision - Talent Pool](https://feeny.ai/job/ai-machine-learning-computer-vision-talent-pool-deligo-budapest-324bnaqy894c) — Budapest, Hungary - [Open Application - Talent Pool](https://feeny.ai/job/open-application-talent-pool-deligo-budapest-8zbj2n9d1t49) — Budapest, Hungary