---
title: 'Customer Success Specialist at Cala Health'
canonical: 'https://feeny.ai/job/customer-success-specialist-cala-health-remote-ex2mvvzkbeqp'
type: 'job'
last_seen: '2026-10-25'
---

# Customer Success Specialist at Cala Health

- **Company:** Cala Health
- **Location:** Remote
- **Work type:** remote
- **Posted:** 2026-10-23
- **Last confirmed live:** 2026-10-25
- **Apply:** https://job-boards.greenhouse.io/calahealth/jobs/6233641004

## Job description

## About Cala

At Cala, we’re working to free people from the burden of chronic disease. We began by creating the first non-invasive prescription therapy for hand tremor. After years of careful fine-tuning and improvements, we recently released kIQ® Plus, our most sophisticated therapy yet. Our products have empowered thousands of people to get back to their lives with confidence and ease.

But we won’t stop there. Our pioneering technology can be applied across neurology, cardiology, and beyond. It’s all part of our mission to help people in their struggle with chronic disease. We’re only just getting started

The Opportunity

The Customer Success Specialist (Contractor) will act as a professional representative of our organization to users of Cala Health products and services. This role involves working closely with customers to understand their needs, provide training and support for our patients, and ensure maximum value for our products. This individual will report to the Associate Director, Customer Success and will not have any direct reports. This position is a remote role with specific hours between 7am-4pm Pacific Standard Time. Shift times may vary based on business need.

A Day in the Life

- Establish and maintain superior relationships with patients
- Act as a knowledgeable company representative by effectively interacting with potential patients / customers and existing, new and potential clinicians
- Develop and maintain superior knowledge of company products and their use
- Maintain awareness of internal activities and developments in other functional areas of the organization such as clinical studies, product development, quality, operations and sales
- Provide product support to any customer of Cala products: patients, study participants, clinicians and staff
- Responsible for accurate and timely documentation of required interactions; maintains knowledge of product developments in association with case handling and escalation as required
- Provide product training to patients, and study participants
- Act as a subject matter expert and training resource for internal customers and the Customer Care team
- Educate customers regarding product features, and benefits.
- Act as a patient advocate, voice of the customer and as a resource for internal customers requiring patient feedback
- Support new and emerging business models
- Work closely with marketing, product development and sales to develop and refine messaging
- Support Territory Managers as needed

## Skills and Experience

- Bachelor’s degree or higher required
- 3+ years medical device experience or healthcare experience including direct customer interaction
- Demonstrated track record of outstanding customer focus
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal teams
- Proficiency with customer relationship management (CRM) software and other relevant tools
- Proven problem-solving skills

Applicants must be authorized to work in the United States on a full-time basis, or eligible for work authorization through a sponsorship path that Cala Health is able to support. Sponsorship decisions are made individually based on role, timeline, and cost considerations, and are not guaranteed.

Cala Health believes our success is based on diversity of people, teams and thinking. We offer all employees the tools, training and mentoring they need to succeed. Our selection process is driven by the key requirements for the role rather than bias or discrimination on the basis of a candidate’s sex, gender identity, age, marital status, veteran status, non-jobrelated disability/handicap or medical condition, family status, sexual orientation, religion, color, ethnicity, race or any other legally protected classification.

## About Cala Health

## Company Overview
- **One-liner**: Cala Health is a bioelectronic medicine company developing non-invasive wearable neuromodulation therapies, starting with the FDA-cleared Cala kIQ system for treating hand tremors in essential tremor and Parkinson’s disease.
- **Entity Type**: Private (total funding of $298.3M across 8 rounds)
- **Headquarters**: San Mateo, California, United States
- **Founded**: 2014
- **Founders**: Kate Rosenbluth, PhD (President & Chief Innovation Officer) [calahealth.com](https://calahealth.com/about-us/)

## Core Business
- **Primary industry**: Medical Equipment Manufacturing / Bioelectronic Medicine / Healthcare
- **Target customers**: B2B (physicians, healthcare providers, payors) and B2C (patients with essential tremor and Parkinson’s disease). Serves both Medicare/VA beneficiaries and commercial insurance patients.
- **Mission**: “To free people from the burden of chronic disease” and “set a new standard of care for chronic disease” [calahealth.com](https://calahealth.com/about-us/)

## Products & Services
- **[Cala kIQ™ System](https://calahealth.com/)**: An FDA-cleared, physician-prescribed wearable device that delivers transcutaneous afferent patterned stimulation (TAPS) therapy. Provides on-demand tremor relief lasting over 90 minutes per session. The device is covered by Medicare and the VA. Includes a patient portal (MyCala.com) for tracking therapy data and sharing results with clinicians.

## Market Standing
- **Valuation**: Not publicly available (private company)
- **Key Metric**: Annual revenue of $11.3M (latest estimate) [linkedin.com](https://www.linkedin.com/company/cala-health-inc)
- **Total Funding**: $298.3M (8 prior funding rounds) [linkedin.com](https://www.linkedin.com/company/cala-health-inc)
- **Notable Investors/Partners**: Backed by leading healthcare and technology investors (specific names not disclosed in provided sources). Partners include Medicare (CMS), the VA, and various commercial insurance plans. [calahealth.com](https://calahealth.com/)
- **Growth Signals**: Headcount grew 37.5% YoY (82 employees). Job postings increased 50% monthly and 200% quarterly. Expanded presence to Japan. Launched next-generation Cala kIQ system. Received FDA Breakthrough Device Designation for Parkinson’s disease tremors. CMS created unique HCPCS codes and a positive Local Coverage Determination for TAPS therapy. [linkedin.com](https://www.linkedin.com/company/cala-health-inc) [calahealth.com](https://calahealth.com/about-us/)

## Competitive Advantages
- **First-mover in non-invasive prescription tremor therapy**: Cala kIQ is the only FDA-cleared wearable device for action hand tremor in essential tremor and Parkinson’s disease.
- **Proprietary TAPS technology**: Combines neuroscience and wearable electronics to deliver individualized peripheral nerve stimulation.
- **Strong clinical evidence**: Completed the largest noninvasive therapeutic clinical study for essential tremor (PROSPECT study) and a multi-center randomized controlled trial (ET-03). Published long-term real-world evidence.
- **Reimbursement path**: Medicare coverage and unique HCPCS codes reduce barriers for patient access.

## Strategic Focus
- **Expanding indications**: Developing therapies for neurology, cardiology, and psychiatry beyond essential tremor.
- **Scaling commercial reach**: Growing sales, marketing, and therapy access teams (e.g., Director of Marketing, Sales Operations Manager).
- **Product iteration**: Continuous improvement of the Cala kIQ platform and patient data insights.

## Why Work Here
- **Culture**: Patient-first mindset with values of “One Team”, “Trust”, and “Bold Innovation”. Emphasis on community through GOYA (Get Off Your A**) mentoring and LHF (Let’s Have Fun) event planning. [calahealth.com](https://calahealth.com/about-us/careers/)
- **Benefits**: Competitive pay, health & wellness benefits, 401(k) savings plan, company equity, onsite gym, cell phone reimbursement, paid holidays, flexible time off, educational stipend, lunch & learns, professional development and mentorship. [calahealth.com](https://calahealth.com/about-us/careers/)
- **Work model**: Mix of on-site (San Mateo, CA) and remote roles. Engineering and manufacturing roles are in the Bay Area or Minneapolis/St. Paul. Some positions (e.g., Sales Operations Manager) are fully remote. [greenhouse.io](https://job-boards.greenhouse.io/calahealth/jobs/5982842004)
- **Engineering culture**: Hands-on hardware and software development with direct impact on patient lives. Opportunities in firmware, full-stack, mechanical design, and manufacturing engineering.

## Sources
1. [calahealth.com](https://calahealth.com/about-us/) – Company history, leadership, mission, FDA milestones, clinical studies
2. [calahealth.com](https://calahealth.com/about-us/careers/) – Careers page with benefits, values, culture details
3. [calahealth.com](https://calahealth.com/) – Product page for Cala kIQ, therapy details, coverage information
4. [greenhouse.io](https://job-boards.greenhouse.io/calahealth/jobs/5982842004) – Open job listings and office locations
5. [linkedin.com](https://www.linkedin.com/company/cala-health-inc) – Company details: headcount, revenue, funding, employee growth, department breakdown

## Other roles at Cala Health

- [Senior Accountant](https://feeny.ai/job/senior-accountant-cala-health-san-mateo-xseeg3zvd01s) — San Mateo, CA
- [Accounting Manager](https://feeny.ai/job/accounting-manager-cala-health-san-mateo-k9gsx9rvncf0) — San Mateo, CA
- [Product Manager](https://feeny.ai/job/product-manager-cala-health-san-francisco-17amgdav3g4v) — San Francisco, CA
- [Senior Mechanical Design Engineer](https://feeny.ai/job/senior-mechanical-design-engineer-cala-health-san-mateo-a7m6rkv9t63b) — San Mateo, CA
- [Therapy Access Specialist (Contractor)](https://feeny.ai/job/therapy-access-specialist-contractor-cala-health-united-states-c8f1kgqzn5gp) — United States
- [Manager, Compliance and Contracts](https://feeny.ai/job/manager-compliance-and-contracts-cala-health-san-mateo-x7mfhpsxq7ke) — San Mateo, CA
- [UI/UX Designer](https://feeny.ai/job/ui-ux-designer-cala-health-san-francisco-bay-area-fzmah6f6d53y) — San Francisco Bay Area, OR
- [Senior Firmware Engineer, Research](https://feeny.ai/job/senior-firmware-engineer-research-cala-health-san-mateo-mmvpgn0m39h4) — San Mateo, CA
- [Cost Accounting Manager](https://feeny.ai/job/cost-accounting-manager-cala-health-san-mateo-3k9kcan0hqd2) — San Mateo, CA
- [Security Engineer](https://feeny.ai/job/security-engineer-cala-health-united-states-a4yxvvaxp11w) — United States