---
title: 'Customer Success Specialist at Careerswift'
canonical: 'https://feeny.ai/job/customer-success-specialist-careerswift-united-states-m1v58k19mpyp'
type: 'job'
last_seen: '2026-09-06'
---

# Customer Success Specialist at Careerswift

- **Company:** Careerswift
- **Location:** United States
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-08-28
- **Last confirmed live:** 2026-09-06
- **Apply:** https://jobs.ashbyhq.com/careerswift.ai/05e6676f-dab9-400b-8616-d363967994d9

## Job description

We are looking for a Customer Success Specialist to help our customers get the most value from our health services platform. You will build relationships with customers, support their onboarding and ongoing use of the platform, and work with internal teams to ensure a positive customer experience.

This role is suitable for both Junior and Middle-level candidates, depending on experience.

## RESPONSIBILITIES

- Support customers throughout onboarding and their ongoing use of the platform.
- Build strong relationships with customers and understand their needs.
- Respond to customer questions and help resolve issues.
- Monitor customer satisfaction, engagement, and overall experience.
- Conduct onboarding sessions, product demonstrations, and follow-ups.
- Work closely with Support, Product, and Engineering teams to resolve customer needs.
- Collect customer feedback and communicate insights to internal teams.
- Identify opportunities to improve customer adoption and retention.
- Maintain accurate customer information and activity in CRM systems.
- Prepare basic reports on customer activity and satisfaction.

## REQUIREMENTS

## JUNIOR LEVEL

- 1+ year of experience in customer service, customer success, account support, or a related role.
- Strong communication and interpersonal skills.
- Customer-focused and proactive approach.
- Good organizational and problem-solving skills.
- Ability to manage multiple customer requests and priorities.
- Comfortable learning new software and digital tools.
- Good English communication skills.

## MIDDLE LEVEL

- 3+ years of experience in Customer Success, Account Management, Customer Support, or a similar role.
- Experience managing customer relationships independently.
- Experience with SaaS or digital products is a plus.
- Strong ability to identify customer needs and drive product adoption.
- Experience using CRM and customer success tools.
- Strong communication, problem-solving, and stakeholder management skills.
- Good English communication skills.

## NICE TO HAVE

- Experience with tools such as Salesforce, HubSpot, Zendesk, Intercom, or similar.
- Experience working with SaaS or healthcare technology products.
- Experience with customer onboarding and product training.
- Understanding of customer success metrics such as retention, churn, CSAT, or NPS.
- Additional language skills are a plus.

## COMPENSATION

$50,000 - $70,000 per year, depending on experience and qualifications.

Additional benefits and employment details will be discussed during the hiring process.

## WHAT WE OFFER

- Fully remote work with flexible working hours.
- Opportunity to work with an innovative health services platform.
- Supportive and collaborative team environment.
- Professional growth and learning opportunities.
- Opportunity to work closely with Product, Engineering, and Sales teams.
- Competitive compensation based on experience and skills.

Location: Remote

Seniority Level: Junior / Middle

Salary Range: 50,000 - 70,000 USD (gross, annually)

## About Careerswift

## Company Overview
- **One-liner**: Careerswift is an AI-first recruitment automation platform that automates candidate screening, interviewing, and evaluation for growing companies.
- **Entity Type**: Private (Bootstrapped/Early Stage)
- **Headquarters**: Warsaw, Poland
- **Founded**: 2025
- **Founders**: Alex Nosik (CEO), Rodion Lozovoi (CTO), Dmytro Ivanchuck (CMO)

## Core Business
- **Primary industry**: HR Technology / Recruiting Software / Artificial Intelligence
- **Target customers**: B2B — growing companies looking to scale hiring without increasing HR headcount
- **Mission/purpose**: Eliminate manual resume review and outdated keyword-based filtering by using context-aware AI agents to structure and enrich every applicant, creating a continuously improving talent pool.

## Products & Services
- **Careerswift Platform (AI Recruitment Automation)**: An AI-first platform that automates candidate screening, interviewing, and evaluation. Uses context-aware AI agents to replace manual resume review and keyword filtering. Every applicant is structured and enriched by AI, building a continuously improving talent pool.
- **AI Resume Builder & Job Search Tools (Consumer Side)**: A complementary suite for job seekers including AI resume optimization (ATS-friendly templates, LinkedIn-to-resume conversion), smart job application tracking, AI cover letter generation, AI-powered interview practice, and a Chrome extension for 1-click job applications.

## Market Standing
- **Valuation**: Not publicly available (early-stage private company)
- **Key Metric**: Total funding not disclosed (appears bootstrapped or pre-seed); monthly web traffic of ~26,300 visits with +872.6% monthly growth
- **Notable Investors/Partners**: Not publicly disclosed
- **Growth Signals**: Headcount grew +300% YoY (from ~2 to 6 employees); monthly website traffic growing nearly 9x month-over-month; global rank #999,287 with 64% of traffic from the United States; active job postings for engineering roles indicate scaling phase

## Competitive Advantages
- **Dual-sided platform**: Serves both employers (recruitment automation) and job seekers (resume/job search tools), creating potential network effects
- **AI-first architecture**: Uses context-aware AI agents rather than keyword filtering, which is a more sophisticated approach than traditional ATS systems
- **Rapid early traction**: Extremely high traffic growth (+872.6% monthly) suggests strong product-market fit in early stages
- **Lean, experienced team**: Small team (6 people) with C-level executives across CEO, CTO, and CMO — all hands-on

## Strategic Focus
- **Scaling the engineering team**: Currently hiring for Senior Full-Stack Engineer, Senior Data Engineer, Mid/Senior Platform Engineer, and Frontend Developer — indicating a push to build out core product and data infrastructure
- **Product expansion**: Continuously adding new features (job tracking, interview practice, auto-apply) with a "coming soon" pipeline
- **Geographic expansion**: Presence in Poland, Ukraine, Spain, UK, and US (San Francisco office) — building a distributed team
- **Enterprise readiness**: Building multi-tenant data infrastructure, RBAC/RLS security, and embedded BI for enterprise-scale analytics

## Why Work Here
- **Remote-first culture**: Roles listed as "Remote" or "Hybrid" with flexibility; San Francisco office available but not required
- **Early-stage impact**: Join a company founded in 2025 with only 6 employees — opportunity to shape product, culture, and technical direction from near the ground floor
- **Modern tech stack**: React, TypeScript, Python (FastAPI/Django/Flask), Node.js (Next.js/Nest.js), PostgreSQL, AWS, OpenAI, Hugging Face, dbt, Vercel — cutting-edge AI and cloud-native tools
- **AI-first engineering**: Work on context-aware AI agents, real-time data ingestion, OLAP optimizations, and LLM-powered features
- **Growth trajectory**: Company is in hypergrowth phase (traffic up 872% monthly, headcount up 300% YoY) — strong potential for career acceleration
- **Lean team culture**: With only 6 people, engineers will have broad ownership and direct impact on product decisions

## Sources
1. [careerswift.ai](https://careerswift.ai/)
2. [LinkedIn - Careerswift](https://www.linkedin.com/company/careerswift-ai)
3. [Built In - CareerSwift Teams](https://builtin.com/company/careerswift/teams)
4. [Ashby Careers Page](https://jobs.ashbyhq.com/careerswift.ai/8f38501e-ad8d-4550-8a2d-a904ee6f8163)
5. [We Work Remotely - Careerswift](https://weworkremotely.com/company/careerswift)

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