---
title: 'Customer Success Specialist at Cargomatic'
canonical: 'https://feeny.ai/job/customer-success-specialist-cargomatic-lisle-q7hr0em0cvjj'
type: 'job'
last_seen: '2026-09-14'
---

# Customer Success Specialist at Cargomatic

- **Company:** Cargomatic
- **Location:** Lisle, IL
- **Posted:** 2026-09-09
- **Last confirmed live:** 2026-09-14
- **Apply:** https://job-boards.greenhouse.io/cargomatic/jobs/5419454008

## Job description

Customer Success Specialist

Location: Lisle, Illinois

Employment Type: Full-Time | Hybrid (In office: Tuesday-Thursday / At home: Monday & Friday)

Compensation: $60,000 - $75,000 depending on experience and qualifications

This is not a remote position. Relocation assistance is not offered

## Who We Are

Join a rapidly growing company revolutionizing the trucking industry! Cargomatic is the #1 technology platform and digital marketplace for powering world-class, local trucking. Local trucking is the lifeblood of every regional economy, and yet this $82 billion industry still relies heavily on phone calls and fax machines. Cargomatic is transforming the way goods move around metropolitan areas by connecting shippers and commercial truck drivers with mobile technology. We are solving complex, real-world problems every day, and giving full transparency to the shipping process.

Cargomatic is seeking a dynamic, detail-oriented Customer Success Specialist to join our rapidly growing team. In this role, you will collaborate with teams across the entire Cargomatic network to ensure that all shipment operations run seamlessly.

We are looking for a creative and analytical problem solver who thrives in a fast-paced environment. The ideal candidate brings a strong mix of time management, organization, and exceptional communication and customer service skills. If you are comfortable rolling up your sleeves in an "all hands-on deck" environment and are passionate about driving customer satisfaction, we want you on our team.

## What You Will Own

- Customer Engagement: Serve as the primary point of contact for our customers. You will drive daily engagement and ensure timely, high-quality communication across email, phone, and reporting channels.
- Operational Execution: Seamlessly execute day-to-day customer operations, adapting to new challenges and taking on additional duties as the business requires.
- Cross-Functional Collaboration: Partner actively with internal stakeholders—including Sales, Account Management, and Carrier Operations—to elevate the customer experience and ensure all metrics meet or exceed customer expectations.
- Data & SLA Management: Track, maintain, and continuously improve weekly account data metrics and key Service Level Agreements (SLAs) as defined by the Customer Success Manager.
- Strategic Growth Initiatives: Proactively identify and champion new products, processes, and initiatives designed to support the growth, engagement, and retention of our customer base.
- Process Optimization: Develop scalable processes and Standard Operating Procedures (SOPs) to effectively transition and manage daily tasks with our offshore support staff.

## What You Will Bring

- Bachelor’s degree with 2+ years’ experience in logistics, supply chain, or drayage account management or customer success is required.
- Exceptional Communication: Strong written and verbal communication skills, with the ability to think on your feet, de-escalate issues, and interact professionally with all stakeholders.
- Customer-Centric Mindset: A proven track record in customer support, with demonstrable skills in driving customer satisfaction and building lasting relationships.
- Technical Agility: The ability to learn and adapt quickly to new concepts, software, and logistics technologies.
- Data Proficiency: Intermediate to advanced working knowledge of Microsoft Excel for reporting and data management.
- Analytical Problem Solving: A sharp, analytical mind capable of troubleshooting complex operational issues and devising creative solutions.
- Adaptability: Total comfort navigating ambiguity and rapidly shifting priorities within a dynamic, high-growth environment.
- Drive & Organization: A strong sense of urgency, coupled with the organizational

## Compensation and Benefits

Cargomatic offers competitive compensation tailored to market conditions, experience, and a comprehensive benefits package. The expected base salary range for this role is $60,000 to $75,000, with actual placement within the range is determined by relevant experience, and qualifications.

- Competitive medical, dental, and vision coverage.
- 401(k) plan with company match.
- Generous paid time off including vacation, sick time, and company holidays.
- Employee assistance program and wellness resources.
- Opportunities for professional growth and career development.
- Collaborative, people-first culture focused on safety, compliance, and continuous improvement.

## Equal Opportunity Employer

Cargomatic is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

## About Cargomatic

## Company Overview
- **One-liner**: Cargomatic operates the largest digital marketplace for local trucking, connecting shippers with a network of over 35,000 professional drivers to streamline local freight and drayage.
- **Entity Type**: Private
- **Headquarters**: Long Beach, California, USA
- **Founded**: 2013
- **Founders**: Not publicly disclosed

## Core Business
- **Primary industry**: Logistics & freight technology (third-party logistics / 3PL)
- **Target customers**: B2B – shippers, importers, retailers, and carriers needing local, regional, or national freight solutions (LTL, FTL, drayage, intermodal, white-glove delivery)
- **Mission/purpose**: “Change the way things move” by solving complex, real-world supply chain problems through innovation and technology

## Products & Services
- **Digital Freight Marketplace**: AI-enabled platform that matches cargo space and drivers to shippers in real time, creating capacity on demand.
- **Less‑Than‑Truckload (LTL)**: Smart routing and bundling technology to consolidate loads from multiple shippers for efficiency and cost savings.
- **Full‑Truckload (FTL)**: On‑demand and scheduled full‑truckload services for local, regional, and national hauling.
- **Drayage**: Port and rail‑ramp services covering the top 20 ports in the continental US.
- **Intermodal**: One‑stop solution connecting air, ground, rail, and sea shipments.
- **White‑Glove / Final Mile**: In‑home delivery and direct‑to‑consumer shipping with branded, high‑touch service.
- **API Integration**: Seamless API for embedding Cargomatic’s marketplace into third‑party platforms.
- **Storage / Yard Management**: Additional warehousing and yard services.

## Market Standing
- **Valuation / Market Cap**: Not publicly disclosed
- **Key Metric**: Total headcount of 453 employees (as of 2025); network of 35,000+ trucks across 50+ markets; trusted by 19 of the top 20 importers.
- **Notable Investors / Partners**: Not publicly listed; leadership team comprises executives with 150+ years of combined supply chain experience.
- **Growth Signals**: Named to Built In’s Best Places to Work for 2025; rapidly expanding team with multiple open roles across engineering, sales, operations, and product; continuous investment in AI‑enabled platform capabilities.

## Competitive Advantages
- **Largest automated marketplace** for local freight in the US, providing unmatched capacity and coverage.
- **Proprietary AI‑enabled platform** using real‑time location data to optimize load matching and routing.
- **True one‑stop shop** – one provider for LTL, FTL, drayage, intermodal, white‑glove, and yard management, managed through a single technology platform.
- **Subsidiary‑owned assets** combined with a vast network of owner‑operators and fleets ensures reliability and flexibility.

## Strategic Focus
- Continuing to expand technology platform and automation to reduce friction in fragmented freight processes.
- Deepening relationships with top importers and expanding into additional U.S. markets.
- Enhancing API and integration capabilities to embed Cargomatic into customer supply chains.
- Growing the team across engineering, product, sales, and operations to support scaling.

## Why Work Here
- **Culture**: Values include transparency, accountability, modesty, partnership, and intellectual curiosity. Described as a people‑first environment where employees thrive on solving complex problems.
- **Work policy**: OnSite workspace – employees within a 40‑minute commute of hub offices (Long Beach, San Francisco, Chicago, Dayton NJ) are required to work onsite unless their role is designated as remote.
- **Benefits**: Competitive salary, 401K match, flexible PTO, company‑sponsored life insurance, and a strong benefits package.
- **Recognition**: Named a Built In Best Places to Work for 2025.
- **Engineering culture**: Uses modern tech stack (GitHub, CRM tools); emphasis on innovation and real‑world impact in logistics.

## Sources
1. [Cargomatic Website](https://cargomatic.com/)
2. [Cargomatic Careers Page](https://cargomatic.com/about/careers/)
3. [Cargomatic Leadership Page](https://cargomatic.com/about/leadership/)
4. [Built In Company Profile](https://builtin.com/company/cargomatic)
5. [LinkedIn Company Page](https://www.linkedin.com/company/cargomatic)

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