---
title: 'Customer Success Specialist at Cargomatic'
canonical: 'https://feeny.ai/job/customer-success-specialist-cargomatic-long-beach-svdg4pen4nt6'
type: 'job'
last_seen: '2026-10-19'
---

# Customer Success Specialist at Cargomatic

- **Company:** Cargomatic
- **Location:** Long Beach
- **Posted:** 2026-09-21
- **Last confirmed live:** 2026-10-19
- **Apply:** https://job-boards.greenhouse.io/cargomatic/jobs/5430602008

## Job description

Customer Success Specialist

Location: Long Beach, California

Employment Type: Full-Time | Hybrid (In office: Tuesday-Thursday / At home: Monday & Friday) - 7:00 AM to 4:00 PM

Compensation: $40.00 - $45.00 per hour, depending on experience and qualifications

## About Cargomatic

Founded in 2013, Cargomatic is revolutionizing the transportation industry by powering local freight through the first and largest digital marketplace for local trucking. Our proprietary, AI-enabled platform uses real-time location data to match available cargo space and drivers with shippers who need freight moved—creating capacity on demand.

Cargomatic has been recognized as a Built In Best Places to Work in 2023, 2024, and 2025, reflecting our people-first culture and commitment to employee growth, success, and well-being.

At Cargomatic, we solve complex, real-world logistics challenges through collaboration, curiosity, and innovation. Employees at every level are empowered to thrive, support one another, and make a meaningful impact. Learn more at [www.cargomatic.com](http://www.cargomatic.com).

## About the Role

Cargomatic is seeking a Customer Success Specialist to join our team in Long Beach, CA. In this role, you will collaborate across the Cargomatic network to ensure shipment operations run smoothly for our most complex customers. You’ll serve as a primary point of contact, manage day-to-day operations, and help drive customer satisfaction through proactive problem solving and clear communication. The ideal candidate is highly organized, detail-oriented, customer-focused, and thrives in a fast-paced, startup environment. You’re comfortable with ambiguity, enjoy solving problems, and bring an “all hands on deck” mindset.

## What You’ll Do

- Serve as the primary point of contact for enterprise customers, owning all communication via email, phone, and reporting
- Manage day-to-day shipment operations for enterprise accounts and perform additional duties as needed
- Collaborate cross-functionally with Sales, Account Management, Carrier Operations, and leadership to ensure customer expectations and performance metrics are met
- Own weekly account data metrics and key SLAs, ensuring accuracy and continuous improvement
- Identify and help implement new products, processes, and initiatives to support customer growth and engagement
- Build, document, and champion processes and SOPs to support the transition of daily tasks to offshore support teams

## What You’ll Need

- Bachelor’s degree strongly preferred
- 3–5 years of experience in transportation and/or logistics
- Strong customer support and customer satisfaction experience
- Excellent written and verbal communication skills
- Ability to think on your feet and solve problems analytically
- Comfort working in a fast-changing environment with shifting priorities
- Strong sense of urgency and ability to prioritize daily tasks
- Ability to learn new technology and concepts quickly
- Intermediate to advanced proficiency in Microsoft Excel

## Benefits & Perks

- Competitive compensation
- Medical, dental, and vision insurance
- Flexible paid time off (PTO) and paid holidays
- 401(k) plan
- Employee assistance program (EAP)
- Opportunities for professional growth and career development
- Work in a high-growth company redefining logistics and supply chain
- Collaborative, people-first culture focused on safety, compliance, and continuous improvement.

The hourly rate for this position ranges from $40.00 – $45.00. Actual compensation will be determined based on job-related factors such as skills, experience, and qualifications, and may vary from the posted range.

## Equal Opportunity Employer

Cargomatic is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

## About Cargomatic

## Company Overview
- **One-liner**: Cargomatic operates the largest digital marketplace for local trucking, connecting shippers with a network of over 35,000 professional drivers to streamline local freight and drayage.
- **Entity Type**: Private
- **Headquarters**: Long Beach, California, USA
- **Founded**: 2013
- **Founders**: Not publicly disclosed

## Core Business
- **Primary industry**: Logistics & freight technology (third-party logistics / 3PL)
- **Target customers**: B2B – shippers, importers, retailers, and carriers needing local, regional, or national freight solutions (LTL, FTL, drayage, intermodal, white-glove delivery)
- **Mission/purpose**: “Change the way things move” by solving complex, real-world supply chain problems through innovation and technology

## Products & Services
- **Digital Freight Marketplace**: AI-enabled platform that matches cargo space and drivers to shippers in real time, creating capacity on demand.
- **Less‑Than‑Truckload (LTL)**: Smart routing and bundling technology to consolidate loads from multiple shippers for efficiency and cost savings.
- **Full‑Truckload (FTL)**: On‑demand and scheduled full‑truckload services for local, regional, and national hauling.
- **Drayage**: Port and rail‑ramp services covering the top 20 ports in the continental US.
- **Intermodal**: One‑stop solution connecting air, ground, rail, and sea shipments.
- **White‑Glove / Final Mile**: In‑home delivery and direct‑to‑consumer shipping with branded, high‑touch service.
- **API Integration**: Seamless API for embedding Cargomatic’s marketplace into third‑party platforms.
- **Storage / Yard Management**: Additional warehousing and yard services.

## Market Standing
- **Valuation / Market Cap**: Not publicly disclosed
- **Key Metric**: Total headcount of 453 employees (as of 2025); network of 35,000+ trucks across 50+ markets; trusted by 19 of the top 20 importers.
- **Notable Investors / Partners**: Not publicly listed; leadership team comprises executives with 150+ years of combined supply chain experience.
- **Growth Signals**: Named to Built In’s Best Places to Work for 2025; rapidly expanding team with multiple open roles across engineering, sales, operations, and product; continuous investment in AI‑enabled platform capabilities.

## Competitive Advantages
- **Largest automated marketplace** for local freight in the US, providing unmatched capacity and coverage.
- **Proprietary AI‑enabled platform** using real‑time location data to optimize load matching and routing.
- **True one‑stop shop** – one provider for LTL, FTL, drayage, intermodal, white‑glove, and yard management, managed through a single technology platform.
- **Subsidiary‑owned assets** combined with a vast network of owner‑operators and fleets ensures reliability and flexibility.

## Strategic Focus
- Continuing to expand technology platform and automation to reduce friction in fragmented freight processes.
- Deepening relationships with top importers and expanding into additional U.S. markets.
- Enhancing API and integration capabilities to embed Cargomatic into customer supply chains.
- Growing the team across engineering, product, sales, and operations to support scaling.

## Why Work Here
- **Culture**: Values include transparency, accountability, modesty, partnership, and intellectual curiosity. Described as a people‑first environment where employees thrive on solving complex problems.
- **Work policy**: OnSite workspace – employees within a 40‑minute commute of hub offices (Long Beach, San Francisco, Chicago, Dayton NJ) are required to work onsite unless their role is designated as remote.
- **Benefits**: Competitive salary, 401K match, flexible PTO, company‑sponsored life insurance, and a strong benefits package.
- **Recognition**: Named a Built In Best Places to Work for 2025.
- **Engineering culture**: Uses modern tech stack (GitHub, CRM tools); emphasis on innovation and real‑world impact in logistics.

## Sources
1. [Cargomatic Website](https://cargomatic.com/)
2. [Cargomatic Careers Page](https://cargomatic.com/about/careers/)
3. [Cargomatic Leadership Page](https://cargomatic.com/about/leadership/)
4. [Built In Company Profile](https://builtin.com/company/cargomatic)
5. [LinkedIn Company Page](https://www.linkedin.com/company/cargomatic)

## Other roles at Cargomatic

- [Customer Service Representative](https://feeny.ai/job/customer-service-representative-cargomatic-dayton-b3fvjv2jp03b) — Dayton, NJ
- [Dispatcher/Driver Manager](https://feeny.ai/job/dispatcher-driver-manager-cargomatic-long-beach-h4ge7bkvfm0h) — Long Beach
- [Fleet Safety & Compliance Coordinator](https://feeny.ai/job/fleet-safety-compliance-coordinator-cargomatic-savannah-dh4vy55p5c7g) — Savannah, GA
- [Inside Sales Representative](https://feeny.ai/job/inside-sales-representative-cargomatic-remote-fbqk71fffbyt)
- [Port Dispatcher/Driver Manager - Port/Drayage](https://feeny.ai/job/port-dispatcher-driver-manager-port-drayage-cargomatic-savannah-zdmq1mp3fbr5) — Savannah, GA
- [Terminal Operations Manager (Drayage / Port Logistics)](https://feeny.ai/job/terminal-operations-manager-drayage-port-logistics-cargomatic-savannah-j2290626ph76) — Savannah, GA
- [Customer Success Specialist](https://feeny.ai/job/customer-success-specialist-cargomatic-lisle-q7hr0em0cvjj) — Lisle, IL
- [Yard Manager](https://feeny.ai/job/yard-manager-cargomatic-jacksonville-zswhez5x7xwn) — Jacksonville, FL
- [LTL & Truckload Specialist](https://feeny.ai/job/ltl-truckload-specialist-cargomatic-long-beach-ca-san-fransisco-ca-dayton-nj-w38zqd3gp8va) — Long Beach CA San Fransisco CA Dayton NJ Norfolk, VA
- [Director, LTL & Truckload](https://feeny.ai/job/director-ltl-truckload-cargomatic-san-fransisco-ca-long-beach-ca-dayton-nj-6rz0cc1m4y4x) — San Fransisco CA Long Beach CA Dayton NJ Norfolk, VA