---
title: 'Customer Success Specialist (CHW/LPN) at Mira Mace'
canonical: 'https://feeny.ai/job/customer-success-specialist-chw-lpn-mira-mace-remote-sxkm7et8b8yw'
type: 'job'
last_seen: '2026-09-15'
---

# Customer Success Specialist (CHW/LPN) at Mira Mace

- **Company:** Mira Mace
- **Location:** Remote
- **Compensation:** $20–$25/hr
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-09-15
- **Last confirmed live:** 2026-09-15
- **Apply:** https://jobs.ashbyhq.com/miramace/bf8f73fa-9001-482e-922b-2b957b08e52a

## Job description

Location: Remote (U.S.-based) Commitment: 20 hours/week minimum, up to 40 hours/week Type: 1099 independent contractor

## About Mira Mace

Mira Mace is a venture-backed company on a mission to help Medicare patients navigate a complicated healthcare system with clarity and confidence. We pair people-centered navigation with technology so patients understand their care, stay connected to their providers, and get to the resources they need. Our advocates cut through insurance denials, medication costs, transportation gaps, and paperwork so patients get what they need — without fighting alone.

## About the Role

You are the first person a patient talks to at Mira Mace. Patients sign up and call us, or we call them shortly after they sign up. That first conversation sets the tone for everything that follows: you listen, learn about their health and what they're dealing with, explain how our services work and how Medicare covers them, and book their first visit with one of our doctors before you hang up. This is a phone-first, patient-facing role for someone who is warm, clear, and knows how to talk with Medicare patients. It is non-clinical — you won't be giving medical advice — but your CHW or LPN background is what lets you understand what a patient is telling you, ask the right follow-up questions, and explain the next step in words they trust.

## What You'll Do

- Answer calls from patients who just signed up, and call new signups back quickly — the first conversation usually decides whether someone gets care.
- Lead with empathy: listen to what the patient is going through, and learn about their health, their goals, and what has been getting in the way.
- Explain what Mira Mace does, how our services are covered by Medicare, and what happens next — in plain language, without jargon.
- Confirm the basics: Medicare coverage and plan details, contact information, and anything the care team needs to get started.
- Book the patient's first doctor's visit on the call, and make sure they know how to join it.
- Follow up with patients who didn't answer or weren't ready yet — persistent, respectful outreach by phone and text.
- Document every conversation in our platform, accurately and as you go.
- Maintain confidentiality and comply with HIPAA, privacy, and all applicable platform standards.

## Who You Are

- Deeply empathetic. Older adults feel heard when they talk to you, even when they're anxious, skeptical, or hard of hearing.
- Fluent in Medicare. Original Medicare vs. Medicare Advantage, Part B, supplemental plans, deductibles — you can explain them simply because you've done it hundreds of times.
- Great on the phone. You build trust in the first minute, keep the conversation moving, and close with a booked visit.
- Organized under volume. You can hold a full queue of callbacks without dropping anyone, and your documentation is clean without being chased.
- Comfortable with technology and quick to learn new tools (CRMs, scheduling, and messaging platforms).

## Qualifications

Required

- Located in the United States — required, as this role is patient-facing.
- An active LPN/LVN license, or Community Health Worker (CHW) certification.
- 2+ years of patient-facing experience talking with Medicare patients — intake, enrollment, patient access, member services, care coordination, or similar.
- Deep working knowledge of Medicare and the U.S. healthcare system.
- Comfort with a high volume of phone conversations every day, with the goal of turning interest into booked visits.
- Reliable computer, internet, and a quiet space for patient calls.

## Preferred

- Experience in a healthcare call center, patient access, or enrollment role.
- Familiarity with Medicaid and other public programs.
- Bilingual — Spanish, or another language common among Medicare patients.

The Arrangement This is a remote, 1099 independent contractor role. We're looking for specialists who can commit at least 20 hours per week, with the opportunity to work up to 40, generally during core business hours (9:00 a.m.–7:00 p.m. ET, Monday–Friday). Patients call when they call, so consistent availability matters. As an independent contractor, you are responsible for your own taxes, and this is not a benefitted role.

Rate $20–$25 per hour, depending on experience, qualifications, licensure, availability, and language skills. Compensation covers approved service time, including patient calls, documentation, and required administrative communications.

## About Mira Mace

## Company Overview
- **One-liner**: Mira Mace is an AI-assisted care-navigation platform that pairs Medicare beneficiaries with a dedicated healthcare advocate to manage appointments, insurance, and care coordination.
- **Entity Type**: Private (Early-stage startup, backed by Foundation Capital and DefineVC)
- **Headquarters**: Boston, Massachusetts, United States
- **Founded**: 2025
- **Founders**: Prashant Kumar (CEO), Jagadeesh Jagarlamudi (CTO), Victor Mimo (COO)

## Core Business
- **Primary industry/industries**: Healthcare IT, Medicare Advocacy, Care Coordination
- **Target customers**: Medicare beneficiaries (B2C) and their families
- **Mission or purpose statement**: "To ensure every Medicare beneficiary has access to personalized healthcare advocacy, making the complex healthcare system work for them, not against them." [miramace.com](https://www.miramace.com/about)

## Products & Services
- **Mira Mace Platform**: An AI-assisted care-navigation platform. The core offering pairs each patient with a dedicated human care advocate (often a nurse) who handles insurance calls, appointment scheduling, pre-authorizations, bill reviews, and ongoing care coordination. AI agents handle backend administrative work. The service is covered by Medicare. [miramace.com](https://www.miramace.com/)

## Market Standing
- **Valuation/Market Cap**: Not publicly available (early-stage private company)
- **Key Metric**: Total Headcount of 20 (Built In profile) with 6 employees currently listed on LinkedIn. The company is in a rapid growth phase.
- **Notable Investors/Partners**: Backed by Foundation Capital and DefineVC, along with "top Silicon Valley angel investors." [linkedin.com](https://www.linkedin.com/company/miramace)
- **Growth Signals**: The company was founded in 2025 and is actively hiring for senior engineering roles (Senior AI Engineer and Senior Full-Stack Engineer), indicating product development and scaling. LinkedIn follower growth is very high at +27.5% monthly. [builtin.com](https://builtin.com/company/mira-mace)

## Competitive Advantages
- **Deeply integrated AI + Human model**: The company differentiates by using AI agents to automate the "tedious backend work" (claims, scheduling, insurance navigation) while providing a human advocate for empathy, trust, and complex problem-solving. This allows the service to be covered by Medicare, making high-touch advocacy accessible to a broad population.
- **Founder-led with lived experience**: The company was founded by Prashant Kumar, who spent years navigating his own chronic illnesses and saw the system's fractures firsthand. This mission-driven origin is a strong cultural anchor. [miramace.com](https://www.miramace.com/about)

## Strategic Focus
- **Scaling the engineering team**: Currently hiring senior engineers in AI/voice and full-stack development. The focus is likely on building the AI agent systems (voice, decision-making, integration) and the patient/advocate-facing application.
- **Expanding coverage and network**: Growing the base of Medicare beneficiaries served and the network of advocates.
- **Product maturity**: Moving from an early-stage product to a more robust, scalable platform, with technology stack including Next.js, Python, React Native, GraphQL, PostgreSQL, and cloud infrastructure (Azure/GCP). [builtin.com](https://builtin.com/company/mira-mace)

## Why Work Here
- **Mission-driven impact**: Employees directly help people navigate a broken healthcare system, with a focus on empathy and tangible outcomes for patients.
- **Hybrid/Remote culture with a plan to collocate**: The company is currently remote but has plans to collocate in the NYC and Boston areas. Currently, teams work on Zoom during business hours to foster collaboration and speed. [builtin.com](https://builtin.com/company/mira-mace)
- **Early-stage energy**: As a 2025 startup of ~20 people, new hires will have high ownership, work closely with founders, and influence product direction significantly.
- **Transparent and fast-moving**: The company describes itself as transparent and fast-moving.
- **Tech stack**: Work with modern tools: React, Node.js, Python, GraphQL, Postgres, Docker, and AI/voice systems. [builtin.com](https://builtin.com/company/mira-mace)
- **Hybrid offices**: Offices in San Francisco, CA; New York, NY; and Boston, MA (HQ). [builtin.com](https://builtin.com/company/mira-mace)

## Sources
1. [miramace.com](https://www.miramace.com/)
2. [miramace.com](https://www.miramace.com/about)
3. [builtin.com](https://builtin.com/company/mira-mace)
4. [linkedin.com](https://www.linkedin.com/company/miramace)
5. [jobs.ashbyhq.com](https://jobs.ashbyhq.com/miramace)

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