---
title: 'Customer Success Specialist at Cobre'
canonical: 'https://feeny.ai/job/customer-success-specialist-cobre-latin-america-3qv7zeyqm138'
type: 'job'
last_seen: '2026-10-25'
---

# Customer Success Specialist at Cobre

- **Company:** Cobre
- **Location:** Latin America
- **Posted:** 2026-10-22
- **Last confirmed live:** 2026-10-25
- **Apply:** https://job-boards.greenhouse.io/cobre/jobs/4463804009

## Job description

What is Cobre and what do we do?

Cobre is Latin America’s leading instant b2b payments platform. We solve the region’s most complex money movement challenges by building advanced financial infrastructure that enables companies to move money faster, safer, and more efficiently.

We enable instant business payments—local or international, direct or via API—all from a single platform.

Built for fintechs, PSPs, banks, and finance teams that demand speed, control, and efficiency. From real-time payments to automated treasury, we turn complex financial processes into simple experiences.

Cobre is the first platform in Colombia to enable companies to pay both banked and unbanked beneficiaries within the same payment cycle and through a single interface.

We are building the enterprise payments infrastructure of Latin America!

What we are looking for:

As a Customer Success Specialist, you will be responsible for providing support to users and/or corporate clients through the main customer service contact channels, delivering the requested information and offering assistance related to our products. You will also maintain constant communication with the leader to ensure proper alignment of objectives.

What would you be doing:

- Collaborate with the Customer Experience team to identify and resolve issues affecting customers.
- Use tools and technologies to analyze data and enhance the customer experience.
- Support new features and improvements in our systems.
- Contribute to the continuous improvement of our processes and technological tools.
- Act as the single point of resolution for the assigned customer and serve as an intermediary between the KAM, the customer, operations, and technology.
- Conduct in-depth analysis of customer needs and preferences.
- Provide continuous follow-up and swift issue resolution.
- Document all interactions to personalize future communications.
- Understand and map out the companies' touchpoints.

What do you need:

- Previous experience in roles related to customer experience improvement and management.
- Basic knowledge of programming.
- Experience in SQL for database management and manipulation.
- Experience with Postman for API testing.
- Familiarity with New Relic for application monitoring.
- Knowledge of Simetrik and Snowflake.
- Preferably with experience in fintech, technology companies, and/or payments.
- Excellent teamwork skills.
- Ability to collaborate effectively with different teams and areas within the company.

## About Cobre

## Company Overview
- **One-liner**: Cobre builds Latin America’s financial infrastructure, enabling companies to send and receive payments across the region with a single API integration.
- **Entity Type**: Private (Series C)
- **Headquarters**: Bogotá, Colombia
- **Founded**: 2019
- **Founders**: Jose V. Gedeon (CEO), Felipe Gedeon (CRO), Jose Donato (CTO), Alberto Chejne

## Core Business
- **Primary industry**: Fintech / Payments Infrastructure
- **Target customers**: B2B — large and medium-sized enterprises, including e-commerce platforms, technology companies, real estate administrators, and financial institutions across Latin America
- **Mission statement**: To build the business payments infrastructure Latin America needs — making money flow fast, reliable, and frictionless.

## Products & Services
- **Domestic Payments (Pexto Colombia)**: Enables companies to send and receive domestic payments in Colombia with instant transfers, API integration, and full cash flow traceability.
- **Cross-Border Money Movement (CBMM)**: Facilitates real-time cross-border transactions with no intermediaries and full regulatory compliance across Latin America.
- **Treasury Management Platform**: Centralizes treasury operations, automating reconciliation, collections, and payments with real-time cash flow visibility.
- **API Infrastructure**: Programmatic access to payment rails, allowing companies to build financial products and automate money movement.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Total Funding**: $95.29M (Series C, last raised ~2 years ago) [cbinsights.com](https://www.cbinsights.com/company/cobre)
- **Key Metric**: Over $10 billion in total payment volume moved; 12+ million transactions completed in 2024 [cobre.com](https://www.cobre.com/en/about-us)
- **Notable Investors/Partners**: Not publicly listed in detail, but backed by top-tier venture capital firms (Series C round of $27M)
- **Growth Signals**: Expanded to Mexico in 2024 (second-largest market in the region); serves 250+ customers across 8 countries (Colombia, Uruguay, Mexico, Brazil, Chile, Peru, Switzerland, Canada); operates across 24+ industries; 170 total employees [builtin.com](https://builtin.com/company/cobre)

## Competitive Advantages
- **Single API for all of LatAm**: One integration to send and receive payments across multiple countries, reducing complexity for businesses.
- **Real-time infrastructure**: Instant transfers even outside banking hours, with full traceability and data consistency.
- **Regulatory compliance**: Built to comply with local, regional, and global regulations in every market they enter.
- **Proven scale**: Over $10 billion in payment volume moved and 12+ million transactions in 2024 alone, demonstrating production-grade reliability.

## Strategic Focus
- **Geographic expansion**: Entered Mexico in 2024 as the second-largest market; likely to continue expanding across Latin America.
- **Cross-border payments**: Deepening the Cross-Border Money Movement (CBMM) product to reduce friction for companies operating across multiple LatAm countries.
- **Product depth**: Building more programmable, API-first treasury and payment tools to serve enterprise clients and enable new financial products.

## Why Work Here
- **Culture**: Described as adaptable, resilient, and conductor-like — building flexible solutions for mission-critical financial operations. The team values autonomy and ownership.
- **Remote/Hybrid**: Offers remote roles across Latin America, with in-office options in Bogotá and Mexico City. Some roles are fully remote, others are on-site. [builtin.com](https://builtin.com/company/cobre)
- **Engineering culture**: Strong emphasis on building resilient, mission-critical infrastructure. Roles include Senior Software Engineer, Frontend Engineer, Site Reliability Engineer, and Data Engineer — suggesting a modern, cloud-native tech stack.
- **Growth trajectory**: Rapidly scaling company (170 employees, 250+ customers, $10B+ volume) with significant expansion into Mexico — offering strong career growth potential for early employees.
- **Notable perks**: Remote-first culture for many roles; opportunity to work on high-impact financial infrastructure across Latin America.

## Sources
1. [cobre.com](https://www.cobre.com/en/about-us)
2. [builtin.com](https://builtin.com/company/cobre)
3. [cbinsights.com](https://www.cbinsights.com/company/cobre)
4. [job-boards.greenhouse.io](https://job-boards.greenhouse.io/cobre)

## Other roles at Cobre

- [Analista de Operaciones – Mercado Cambiario](https://feeny.ai/job/analista-de-operaciones-mercado-cambiario-cobre-bogota-wexpyt8f6vww) — Bogotá, Colombia
- [Business Development](https://feeny.ai/job/business-development-cobre-china-1j2rp25y1r3z) — China
- [UX/UI & Visual Communication Designer](https://feeny.ai/job/ux-ui-visual-communication-designer-cobre-bogota-1fq81yfw8tev) — Bogotá, Colombia
- [Business Development](https://feeny.ai/job/business-development-cobre-bogota-1zakm0w14vxh) — Bogotá, Colombia
- [DevOps Engineer](https://feeny.ai/job/devops-engineer-cobre-colombia-xn14wn7b8bwy) — Colombia
- [Especialista en Riesgos Operacionales](https://feeny.ai/job/especialista-en-riesgos-operacionales-cobre-colombia-5d0yvp5r3wx6) — Colombia
- [Compliance & Due Diligence Analyst](https://feeny.ai/job/compliance-due-diligence-analyst-cobre-bogota-wtq90ebt80yn) — Bogotá, Colombia
- [Transactional Monitoring Analyst](https://feeny.ai/job/transactional-monitoring-analyst-cobre-colombia-83bzhbptk2dq) — Colombia
- [Accounting Specialist](https://feeny.ai/job/accounting-specialist-cobre-bogota-25mnfy4dh8na) — Bogotá, Colombia
- [Senior Data Scientist](https://feeny.ai/job/senior-data-scientist-cobre-latin-america-rw59j620yqck) — Latin America