---
title: 'Customer Success Specialist at Holacasa'
canonical: 'https://feeny.ai/job/customer-success-specialist-holacasa-mexico-city-07bsje6v7yyn'
type: 'job'
last_seen: '2026-09-13'
---

# Customer Success Specialist at Holacasa

- **Company:** Holacasa
- **Location:** Mexico City, Mexico
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2024-07-24
- **Last confirmed live:** 2026-09-13
- **Apply:** https://jobs.gem.com/holacasa-yc-w23/am9icG9zdDqlPKPEN3d7ry4cCNdEHnf4

## Job description

¿Quiénes somos? 🚀

Holacasa.mx (YC W23) es una fintech que da solución a uno de los principales problemas al comprar una vivienda: acceso a financiamiento. Estamos cambiando una de las industrias más grandes del mundo y con menos innovación hasta el momento, apoyando a conseguir financiamiento a quienes quieren comprar una vivienda, haciéndolo más rápido, asegurando una buena tasa y brindando la mejor experiencia.

Somos una startup respaldada por Y Combinator, la mejor aceleradora del mundo, donde han sido parte empresas como Rappi, Airbnb, Dropbox, entre otras, así como otros fondos e inversionistas de México y Estados Unidos.

Acerca de la posición:

Buscamos a una persona apasionada por la atención al cliente, proactiva, empática y con ganas de mejorar todos los días, que quiera unirse y formar parte de nuestro equipo.

Lo que estarás haciendo:

- Cuidar la experiencia de compra de nuestros clientes.
- Revisar y cuidar las métricas de atención al cliente.
- Apoyar a la primera comunicación con nuestros leads provenientes de distintas fuentes: nuestra página web, teléfono, campañas de marketing, redes sociales, etc. Te comunicarás con ellos vía teléfono o WhatsApp, y darás apoyo durante todas las fases del proceso.
- Analizar y reportar fallas en el producto.
- Actualizar las bases de datos internas con información sobre problemas técnicos y debates útiles con los clientes.

Tu perfil:

- Tener experiencia laboral en posiciones de atención al cliente (preferible +2 años)
- Tener disponibilidad horaria flexible.
- Tener una fuerte inclinación hacia la acción. No solo dices lo que quieres hacer, sino que lo pones en marcha y lo haces.
- Saber trabajar en un entorno ágil y cambiante dónde manejar la incertidumbre con facilidad es un requisito.
- Eres capaz de diseñar e implementar un plan estratégico de ventas que amplíe la base de clientes de la empresa y asegure su fuerte presencia.

## About Holacasa

## Company Overview
- **One-liner**: Holacasa was a digital mortgage broker that helped homebuyers in Mexico compare, pre-qualify, and apply for mortgage loans from multiple banks through a single online platform.
- **Entity Type**: Private (Shut down – YC W23)
- **Headquarters**: Ciudad de México, Mexico
- **Founded**: 2022
- **Founders**: Eric Yáñez (CEO)

## Core Business
- **Primary industry**: Financial services / Mortgage brokerage (Fintech)
- **Target customers**: B2C (homebuyers) and B2B (real estate agents, developers, property marketplaces)
- **Mission or purpose statement**: “Dar solución a uno de los principales problemas al comprar una vivienda: acceso a financiamiento” — solving the financing bottleneck in home buying. (source: job posting)

## Products & Services
- **Digital Mortgage Platform (B2C)**: Consumers could simulate, prequalify, and apply for mortgage credit online, comparing offers from 12+ banks. No cost to the user; revenue came from bank commissions.
- **White‑label / API (B2B)**: Offered a co‑branded mortgage experience for real estate partners, enabling them to embed financing into their own sales processes.

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: Total funding – Pre‑Seed round (April 2023) led by 1517 Fund, with participation from 9 investors; accepted into Y Combinator W23 batch.
- **Notable Investors/Partners**: 1517 Fund, Y Combinator; worked with 12 financial institutions in Mexico.
- **Growth Signals**: The company shut down operations in July 2025 after failing to achieve sustainable growth. The CEO cited difficulty in forecasting and maintaining month‑over‑month growth in a high‑emotion transaction business. Headcount declined to 1 employee at closure.

## Competitive Advantages
- **Bank‑agnostic marketplace**: Aggregated offers from multiple lenders, saving consumers time and effort.
- **YC pedigree**: Backing from the world’s top accelerator and a strong network of investors.
- **Full‑service support**: Handled the entire mortgage process from application to notary coordination, reducing friction for buyers.

## Strategic Focus
- Prior to shutdown, the company attempted three go‑to‑market channels (B2C direct, real estate agents, property marketplace integration) but could not find repeatable, predictable growth.
- After closure, the founding team (led by Eric Yáñez) shifted to a new stealth project targeting the U.S. market, explicitly seeking “outstanding engineers” for a founding team role.

## Why Work Here
- **⚠️ Not currently operational**: Holacasa ceased operations in July 2025. No open positions exist at the company.
- **Related opportunity**: The founder is recruiting for a new stealth U.S.‑based startup and is looking for founding engineers. That may be of interest to job seekers.
- **Culture (historical)**: The company valued agility, customer empathy, and a hands‑on, action‑oriented approach. The team was small (1–10 people), offering broad ownership and direct impact. Office‑first in Mexico City, with flexible remote support.

## Sources
1. [holacasa.mx](https://www.holacasa.mx/)
2. [linkedin.com/company/holacasamx](https://linkedin.com/company/holacasamx)
3. [CEO LinkedIn shutdown announcement](https://www.linkedin.com/posts/ericyanezl_im-writing-this-post-to-announce-that-weve-activity-7353489113112559621-2Ssp)
4. [JobTarget / Customer Success job posting](https://www.jobtarget.com/jobs/jt-j7kesi3do7/customer-success-specialist-mexico)
5. [descubre.vc Holacasa profile](https://www.descubre.vc/hola-casa)

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