---
title: 'Customer Success Specialist at Lone Wolf Technologies'
canonical: 'https://feeny.ai/job/customer-success-specialist-lone-wolf-technologies-manila-s3aadeqa3xtr'
type: 'job'
last_seen: '2026-09-07'
---

# Customer Success Specialist at Lone Wolf Technologies

- **Company:** Lone Wolf Technologies
- **Location:** Manila, Philippines
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-01-13
- **Last confirmed live:** 2026-09-07
- **Apply:** https://jobs.lever.co/lwolf/31142554-f0bb-48c4-acaa-90795f7823cf

## Job description

## JOB SUMMARY:

As a Customer Success Specialist at Lone Wolf, you will help customers get meaningful and ongoing value from our solutions throughout their post-sale journey. You will work with a portfolio of customers to understand their needs, encourage product adoption, provide proactive guidance, identify potential concerns, and connect customers with the right resources to keep them moving forward. You will serve as a knowledgeable and responsive customer partner while building strong Customer Success skills in areas such as discovery, adoption, customer health, risk identification, and value realization.

Success in this role requires curiosity, organization, strong communication, and the ability to effectively prioritize and support multiple customers with different needs. This is an ideal opportunity for someone who enjoys helping customers succeed with technology, thrives in a collaborative environment, and wants to continue developing a career in Customer Success.

What You’ll Do:

- Own Customer Outcomes: Develop an understanding of each customer’s business needs, workflows, priorities, and desired outcomes. Help customers connect Lone Wolf solutions to the goals they are trying to achieve and maintain clarity around progress, priorities, and next steps.
- Drive Adoption and Value: Use customer conversations, product knowledge, usage information, and established best practices to identify adoption gaps and opportunities. Guide customers toward the features, workflows, resources, and behaviors that can help them gain greater value from Lone Wolf solutions.
- Lead Proactive Engagement: Engage customers proactively based on their needs, lifecycle stage, product usage, risk, and opportunity. Facilitate purposeful virtual conversations, individual or group-based, that provide guidance, education, best practices, and clear next steps.
- Manage Customer Health and Risk: Pay attention to customer health indicators, product usage, support activity, engagement, and customer feedback. Recognize potential concerns early, gather the appropriate context, and work with Customer Success leadership and internal partners to determine the appropriate response.
- Orchestrate the Customer Experience: Partner across Support, Implementation, Product, Sales, and other teams to help address customer needs. Understand when you can guide the customer directly and when additional expertise is needed, while maintaining clear communication and visibility throughout the process.
- Support Customer Education and Enablement: Help customers become more confident and self-sufficient with Lone Wolf solutions by directing them to relevant resources, sharing best practices, and participating in customer education activities such as webinars, office hours, group sessions, or other scalable engagement programs.
- Support Renewal Readiness: Help maintain strong customer relationships, adoption, and engagement throughout the customer lifecycle. Identify potential concerns early and provide Customer Success leadership and commercial partners with clear information about customer sentiment, usage, progress, and risk.
- Contribute to Team Excellence: Share knowledge, contribute ideas, strengthen playbooks and best practices, and help build a culture of accountability, learning, collaboration, and continuous improvement.

What You’ll Bring:

- 1-3 years of experience in a customer-facing Success role (Customer Success, Account Management, or similar) in a SaaS environment
- Customer-first mindset with a passion for driving customer outcomes and delivering value through every interaction
- Demonstrated ability to understand customer business needs and connect software adoption to measurable outcomes
- Strong written and verbal communication skills with the ability to explain information clearly and adapt your communication to different audiences
- Strong organization and time-management skills, including the ability to manage multiple customers, activities, and priorities at the same time
- A vocal team player and emerging leader — you speak up, contribute ideas, and help lift the team through positivity, initiative, and knowledge-sharing
- Strong written and verbal communication skills — you know how to simplify complex topics and tailor your message to your audience
- Solid problem-solving skills and a proactive approach to managing customer needs and resolving issues
- Collaborative and resourceful — you know when to own it and when to loop in teammates or other departments
- A keen interest in technology and helping customers adopt software to improve their business
- Bonus: Experience in real estate is an asset but not required

## About Lone Wolf Technologies

## Company Overview
- **One-liner**: Lone Wolf Technologies provides real estate technology solutions including back office, accounting, transaction management, CRM, and analytics to empower agents, brokers, and teams.
- **Entity Type**: Private (PE‑backed; funding rounds led by Vista Equity Partners and Stone Point Capital)
- **Headquarters**: Dallas, Texas, United States (with offices in Cambridge, Ontario, Canada and remote teams across North America, Philippines, Colombia, and Australia)
- **Founded**: 1989
- **Founders**: Lorne Wallace (chartered accountant and third‑generation real estate professional)

## Core Business
- **Primary industry**: Real estate technology (PropTech)
- **Target customers**: B2B – real estate agents, brokers, teams, and associations (SMB to enterprise)
- **Mission/purpose**: “To create solutions that enhance the human element of real estate. We aim to simplify the complexities of real estate transactions so agents and brokers can focus on what matters most—building lasting relationships with their clients.” [lwolf.com](https://www.lwolf.com/about)

## Products & Services
- **Lone Wolf Foundation** – The real estate industry cloud (launched 2024) that provides modular software covering the entire real estate journey: back office, front office, transaction management, CRM, analytics, and marketing. [lwolf.com](https://www.lwolf.com/about)
- **Back Office & Accounting** – Flagship accounting and back‑office software for brokerages (the company’s original product).
- **Transaction Management (zipLogix)** – Digital transaction and forms management tools, acquired in 2019.
- **CRM (LionDesk)** – Customer relationship management platform for agents, acquired in 2021.
- **Analytics & Data (W+R Studios, Terradatum)** – Market analytics, property data, and business intelligence tools, acquired in 2020‑2021.
- **Marketing & Mobile (HomeSpotter)** – Mobile and marketing solutions for agents, acquired in 2021.

## Market Standing
- **Valuation / Market Cap**: Not publicly disclosed (private company)
- **Key Metric**: Annual revenue of **$45 M** (estimated) [linkedin.com](https://linkedin.com/company/getlwolf)
- **Notable Investors / Partners**: Vista Equity Partners (led 2015 PE round), Stone Point Capital (led 2020 PE round) [linkedin.com](https://linkedin.com/company/getlwolf)
- **Growth Signals**:
  - Headcount of **517 employees** (+6.5 % YoY) [linkedin.com](https://linkedin.com/company/getlwolf)
  - Acquired six companies between 2017‑2021 (zipLogix, W+R Studios, LionDesk, HomeSpotter, Propertybase, Terradatum)
  - Launched the **Lone Wolf Foundation** cloud platform in 2024, signaling a shift to a unified, modular ecosystem
  - Workforce distributed across 7 countries with 22 % in technical roles [linkedin.com](https://linkedin.com/company/getlwolf)

## Competitive Advantages
- **35+ years of domain expertise** in real estate software, giving deep understanding of agent and broker workflows.
- **Comprehensive, integrated platform** covering accounting, CRM, transaction management, analytics, and marketing – reducing the need for multiple vendors.
- **Large, loyal customer base** in North America; the company’s back‑office software is considered the industry standard.
- **Modular cloud architecture** (Foundation) allows customers to adopt only what they need and scale.
- **Strategic acquisitions** have filled product gaps and brought in talent and technology.

## Strategic Focus
- **Unify the product suite** under the Lone Wolf Foundation cloud, creating a seamless end‑to‑end experience for real estate professionals.
- **Expand integrations** with third‑party tools and MLS systems to become the central hub for brokerages.
- **Invest in analytics and AI** to help agents and brokers turn data into actionable insights.
- **Grow international presence** – already have teams in the Philippines, Colombia, and Australia.

## Why Work Here
- **Remote‑first environment** – “Our remote‑first work environment allows you to stay inspired, productive, and engaged while contributing to something great.” [lwolf.com](https://lwolf.com/about/join-the-team)
- **Comprehensive benefits** – Health, vision, dental, mental health support; retirement savings with 50 % match on up to 6 % of earnings; responsible PTO policy.
- **Mentorship and professional development** – Formal mentorship program with experienced leaders, plus access to cutting‑edge learning resources. [lwolf.com](https://lwolf.com/about/join-the-team)
- **Global, diverse team** – Employees in 7 countries; 22 % of staff in technical roles, offering a mix of engineering, product, design, and customer support opportunities.
- **Growth opportunity** – The company is actively hiring (7 open roles as of the latest data) and has a track record of promoting from within; recent CEO transition suggests a new chapter.
- **Meaningful mission** – Work on software that directly impacts how people buy and sell homes, with a focus on “enhancing the human element of real estate.”

## Sources
1. [lwolf.com/about](https://www.lwolf.com/about)
2. [lwolf.com/about/join-the-team](https://lwolf.com/about/join-the-team)
3. [linkedin.com/company/getlwolf](https://linkedin.com/company/getlwolf)
4. [jobs.lever.co/lwolf](https://jobs.lever.co/lwolf)
5. [lwolf.com/leadership](https://www.lwolf.com/leadership)

## Other roles at Lone Wolf Technologies

- [Sr. Product Marketing Manager](https://feeny.ai/job/sr-product-marketing-manager-lone-wolf-technologies-united-states-v2csyjbhg7xt) — United States
- [Director, Product Marketing](https://feeny.ai/job/director-product-marketing-lone-wolf-technologies-united-states-c890xfh4xjcv) — United States
- [Gainsight CS Operations Analyst](https://feeny.ai/job/gainsight-cs-operations-analyst-lone-wolf-technologies-toronto-ebf5cnr44z3w) — Toronto, Canada
- [Gainsight CS Operations Analyst](https://feeny.ai/job/gainsight-cs-operations-analyst-lone-wolf-technologies-united-states-xrvx4zzx8fvr) — United States
- [Propertybase Client Services Specialist](https://feeny.ai/job/propertybase-client-services-specialist-lone-wolf-technologies-australia-5kvtbvrqc13d) — Australia
- [Customer Support Rep (Propertybase)](https://feeny.ai/job/customer-support-rep-propertybase-lone-wolf-technologies-manila-getb2hynp5qz) — Manila, Philippines
- [Software Engineering Manager .NET](https://feeny.ai/job/software-engineering-manager-net-lone-wolf-technologies-cambridge-5kwyc4gmh4tm) — Cambridge, Canada
- [Software Engineering Manager .NET](https://feeny.ai/job/software-engineering-manager-net-lone-wolf-technologies-united-states-dqh3xyw5hzr8) — United States
- [Customer Success Manager](https://feeny.ai/job/customer-success-manager-lone-wolf-technologies-united-states-0wyyb78f1sww) — United States
- [Billing Analyst](https://feeny.ai/job/billing-analyst-lone-wolf-technologies-manila-xnzhgdp286se) — Manila, Philippines