---
title: 'Customer Success Specialist at Lucid Bots'
canonical: 'https://feeny.ai/job/customer-success-specialist-lucid-bots-charlotte-tgrd85g5ghtw'
type: 'job'
last_seen: '2026-09-10'
---

# Customer Success Specialist at Lucid Bots

- **Company:** Lucid Bots
- **Location:** Charlotte, NC
- **Posted:** 2026-09-03
- **Last confirmed live:** 2026-09-10
- **Apply:** https://job-boards.greenhouse.io/lucidbots/jobs/5415735008

## Job description

## About Lucid Bots

Lucid Bots is the leading U.S. AI robotics manufacturer of exterior cleaning drones and robotics for commercial and government applications. Since 2018, we've been building the world's most productive and responsible robots to tackle critical maintenance challenges. With industry-leading engineering and dedicated customer support, we've enabled operators to generate over $75 million in revenue, with a fleet of over 500 robots deployed to accomplish dull, dirty, and dangerous jobs with safety and efficiency.

Our mission is simple: extend human reach.

Headquartered in Charlotte, North Carolina, we design, engineer, manufacture, and support our products in the United States. Our production-ready robots are deployed by customers around the world — from global enterprises to independent owner-operators — to improve safety, increase productivity, and elevate operational standards.

We are one of the fastest-growing manufacturing companies in the United States, recently ranked fourth nationally, and we just closed a $20M Series B to fuel our next chapter at the intersection of AI, hardware, and real-world impact. Backed by leading investors including Y Combinator (S19), Cubit Capital, Idea Fund Partners, Danu Ventures, and others, we're scaling quickly.

We're building more than robots—we're building the future of physical AI.

Our Core Values and How We Work Together

At Lucid Bots, we're building something extraordinary - and how we work matters just as much as what we build. These values guide how we hire, grow, and show up for one another.

- Expedition Behavior - We climb as one. No silos, no "that's not my job." We protect the team and share the load.
- Grow with Humility - We're relentless learners. We seek feedback, own mistakes, and get better every day.
- Lift People Up - Humans come first. We care fiercely, speak honestly, and design for real people in real conditions.
- Build the Extraordinary - We take ownership, reject the ordinary, and run toward hard problems.
- We live Above the Line: we take responsibility, create solutions, and shape the future.

If these values energize you, you'll thrive here. If they feel like too much, this may not be the right climb - and that's okay.

Goal of This Role

As a Customer Success Specialist, you are the first-line advocate for the operators who put Lucid Bots robots to work every day — and their early experience with us runs through you. This role is where customer trust is won or lost, one interaction at a time: you'll resolve inbound support requests, guide customers through foundational workflows, and make sure they hit their early value milestones fast. Beyond firefighting, you'll build the knowledge base and documentation that make the entire Customer Success function smarter and faster over time. It's a rare front-row seat to how hardware, software, and real-world field deployment come together at a fast-scaling robotics company. If you're highly organized, genuinely energized by helping people succeed, and eager to build deep technical fluency in robotics-enabled platforms, this is a launchpad.

## What You’ll Do

- Monitor and respond to inbound support requests via HubSpot ticket workflow (or equivalent CRM/helpdesk).
- Troubleshoot common hardware, software, and operational questions using established SOPs.
- Resolve routine technical issues within defined SLA targets.
- Escalate complex or novel issues to RCA team, CSMs, Engineering, or Operations as appropriate.
- Maintain proactive and professional communication throughout issue resolution.
- Manage Loaner fleet for region (logistics to/from customer)
- Document recurring issues, solutions, and best practices in the knowledge base.
- Identify patterns in support cases and suggest playbook or training improvements.
- Capture customer feedback and share relevant insights with Customer Success and Product teams.
- Initiate RMA/service workflows with Operations as needed.
- Partner with Engineering during escalations while maintaining customer-facing ownership.
- Support CSMs with account notes, summaries, and documentation.

## Who You Are

- You bring 1–2 years of experience in customer support, customer success, operations, or a related field, and you're eager to grow your technical depth.
- You're obsessed with your customers — you deliver timely, empathetic, and accurate support that builds trust in every interaction.
- You own inbound support end to end: monitoring and responding to requests through a ticketing workflow (HubSpot or equivalent), troubleshooting common hardware, software, and operational questions using established SOPs, and resolving routine issues within SLA targets.
- You escalate the right things at the right time — routing complex or novel issues to the RCA team, CSMs, Engineering, or Operations — while keeping ownership of the customer relationship and communication.
- You reduce repeat issues by documenting recurring problems, solutions, and best practices, and by spotting patterns that improve playbooks and training.
- You coordinate cross-functionally: initiating RMA/service workflows with Operations, managing the regional loaner fleet logistics to and from customers, and supporting CSMs with clear account notes and summaries.
- You communicate clearly, explaining technical concepts in language customers can actually use.
- You're highly organized and detail-oriented, and you consistently move the needle on CSAT, SLA attainment, and time-to-value.

Why Join Lucid Bots?

- Work directly with the founder of a fast-growing, venture-backed robotics startup.
- Be part of a team solving real-world problems with frontier technology.
- Get a front-row seat to fundraising, company building, and startup strategy at scale.
- Learn more in one year than most people do in five—this is a career accelerant.
- Help support the culture, pace, and systems of a company scaling fast and building things that matter.

## Benefits

- Health, dental, and vision insurance
- 3% retirement match
- 15 days of paid time off (PTO)
- 3 sick days
- 11 paid holidays, with 3 of those being floating holidays
- Employee stock option plan

Additional Notes

This is a hybrid role based in Charlotte, NC. We are located in Charlotte, and this position requires a regular on-site presence at our Charlotte HQ to collaborate with the Customer Success, Engineering, and Operations teams. Candidates should be local to the Charlotte area or willing to relocate.

We'd Love to Hear from You!

Don't just apply. Stand out.

The Reality: On paper, many resumes look the same. We don't hire paper; we hire people. While a video is technically optional, it is the single best way to separate yourself from the stack.

The Promise: This is not a black hole. If you take the time to record it, we will take the time to watch it.

What to Send: (2 mins max) Please do not read a script. Do not worry about editing or production value. Just open your camera and talk to us.

- Why here? Why are you excited about Lucid Bots specifically?
- Why you? What is the one thing about you that a resume can't capture?

If you want the highest probability of an interview, send us a video.

## About Lucid Bots

## Company Overview
- **One-liner**: Lucid Bots manufactures autonomous cleaning drones and ground robots for commercial exterior maintenance, painting, and construction.
- **Entity Type**: Private (Series B)
- **Headquarters**: Charlotte, North Carolina, United States
- **Founded**: 2017
- **Founders**: Andrew Ashur

## Core Business
- **Primary industry**: Robotics, Automation Machinery Manufacturing, Commercial Cleaning & Construction
- **Target customers**: B2B – property managers, contractors, universities, and commercial building maintenance operators
- **Mission or purpose statement**: “To extend human reach” by building robots that handle the dull, dirty, dangerous, and demeaning tasks, freeing people for creativity and higher-value work.

## Products & Services
- **[Sherpa Drone](https://www.lucidbots.com)**: Autonomous cleaning and window-washing drone for exterior building surfaces. Can reach up to 160 feet, cover 200+ sq ft per minute, and operate continuously via power tether. Now also offers a painting module for commercial painting and coating at scale.
- **[Lavo AI / Lavo Bot](https://www.lucidbots.com)**: Autonomous ground cleaning robot for pressure washing and surface cleaning in outdoor commercial environments.
- **Painting Module**: A modular add-on for the Sherpa Drone platform enabling robotic painting and coating, completing projects up to 3x faster at nearly half the cost compared to traditional methods.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metric**: Total funding of **$47.7M** (including a $20M Series B raised in May 2026); revenue estimated between $5M–$25M
- **Notable Investors/Partners**: Y Combinator, Cubit Capital, Idea Fund Partners, Danu Ventures, Front Porch Venture Partners. Member of the NVIDIA Inception Program.
- **Growth Signals**:
    - Over **500 robots deployed** as of late 2025
    - Over **400 active operators** across 40+ states, generating **$75M+ in cumulative customer revenue**
    - Named to **Fast Company's Most Innovative Companies 2026**
    - Charlotte's **Fast 50** three years running
    - Acquired Avianna (July 2024)
    - Entered the $237B commercial painting and coating market with a first-of-its-kind robotic painting module

## Competitive Advantages
- **First-mover in robotic painting at scale**: The first commercial robotic system deployed for automated painting, addressing a massive market with severe labor shortages.
- **Proven platform with modular design**: Customers can add new capabilities (e.g., painting) without buying entirely new equipment.
- **U.S.-based manufacturing**: On-shore supply chain for resilience, speed, and compliance with tightening OSHA rules and foreign drone bans.
- **Real-world traction**: Over 6,500 completed jobs and demonstrable ROI (one customer grew from $170k to $2M+ in revenue after adoption).
- **Data advantage**: Diverse fleet collects rich datasets to power next-gen foundation models for physical AI.

## Strategic Focus
- **Entering new market verticals** with modular robotics (e.g., painting, coating)
- **Scaling the operator network** and expanding geographic footprint across the U.S.
- **Deepening AI capabilities**: Natural-language control, vision-based navigation, and edge inference for real-world autonomy
- **Domestic manufacturing** as a core pillar for security and speed

## Why Work Here
- **Culture**: Emphasizes “uplifting humanity” and building robots that make dangerous work safer and more productive. Described as a mission-driven, fast-paced robotics startup.
- **Remote/Hybrid Policy**: Some roles (e.g., Account Executive, Director of Marketing) are listed as remote; engineering roles (e.g., Senior Autonomy Engineer, Systems Engineer) are listed as Charlotte, NC (on-site/hybrid).
- **Engineering Culture**: Focus on embodied AI, autonomy, and real-world robotics. Engineers work on hardware-software integration for drones and ground robots.
- **Growth**: Rapidly scaling company (32.8% headcount growth YoY) with opportunities to impact product direction and market expansion.
- **Employee Rating**: 4.4/5.0 on LinkedIn (12 reviews) – Work-Life: 4.2, Compensation: 4.1, Culture: 3.9, Career: 4.0
- **Notable Perks**: Opportunity to work on cutting-edge robotics with real-world deployment; “Customer success isn’t a department. It’s our DNA.”

## Sources
1. [lucidbots.com](https://www.lucidbots.com)
2. [lucidbots.com/vision](https://www.lucidbots.com/vision)
3. [LinkedIn – Lucid Bots](https://www.linkedin.com/company/lucid-bots)
4. [CB Insights – Lucid Bots](https://www.cbinsights.com/company/lucid-bots)
5. [Greenhouse – Lucid Bots Jobs](http://job-boards.greenhouse.io/lucidbots)
6. [PR Newswire – Series B & Painting Launch](https://www.cbinsights.com/company/lucid-bots)

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