--- title: 'Customer Success Specialist - Netherlands at Tandem Health' canonical: 'https://feeny.ai/job/customer-success-specialist-netherlands-tandem-health-leiden-5a5ezvm556rt' type: 'job' last_seen: '2026-09-06' --- # Customer Success Specialist - Netherlands at Tandem Health - **Company:** Tandem Health - **Location:** Leiden, Netherlands - **Employment:** full-time - **Work type:** onsite - **Posted:** 2026-09-01 - **Last confirmed live:** 2026-09-06 - **Apply:** https://jobs.ashbyhq.com/tandem-health/564dbddc-b531-4c4d-abb2-566eaed76c4b ## Job description BUILD SOMETHING MONUMENTAL FOR HEALTHCARE! At Tandem Health we’re reimagining healthcare by putting clinicians first. Our platform - designed by clinicians, for clinicians - is built on deep insight into real-world pain points, with intuitive medical notes and workflows that truly support patient care. We’re a fast-scaling health-tech company backed by top investors and expanding globally. We move fast, stay curious, and believe building something that matters starts with an extraordinary team. If you're passionate about impact and innovation, we'd love to meet you! Wat je gaat doen: - Supporttickets en binnenkomende telefoontjes afhandelen, problemen vlot oplossen. - Zorgen dat klanten zich gehoord en goed ondersteund voelen. - Helpen bij de voorbereiding op onboarding en trainingssessies. - Supportcontent maken en verbeteren (FAQ’s, handleidingen, interne kennisbank). - Terugkerende problemen signaleren en delen met het team. Wie jij bent: - Ervaring in customer support, customer success, of een servicedeskrol - Kan goed met druk om gaan en kan een groot aantal supporttickets en telefoontjes goed afhandelen. - Goed georganiseerd: documenteert, prioriteert en volgt zaken tijdig op. - Communicatief vaardig in zowel Nederlands als Engels. - In staat technische problemen eenvoudig uit te leggen en intern af te stemmen om ze vervolgens op te lossen. Pluspunten: - Ervaring met het ondersteunen van zorgorganisaties of zorgverleners. - Bekend met helpdesksystemen (bijv. Zendesk, Intercom, Freshdesk) en georganiseerd werken in een CRM. - Basiskennis van het oplossen van eenvoudige technische problemen (bijv. qua browser- en geluidsinstellingen). Wat je krijgt - De kans om door te groeien in je carrière en tegelijk een betekenisvolle bijdrage te leveren aan de toekomst van de zorg binnen een snelgroeiende Europese healthtech scale-up - Marktconform salaris - Regelmatige teamuitjes en sociale activiteiten - Een hondvriendelijk kantoor Locatie Dit is een fulltime functie op ons kantoor in Leiden. Af en toe reis je om grotere implementaties te ondersteunen, maar het grootste deel van je werk is klantgericht en doe je vanuit kantoor of op afstand. ## CULTURE AT TANDEM At Tandem, we move fast, think big, and take ownership. We're a high-performing, diverse team with a shared drive to change the future of healthcare - and we’re just getting started. Our culture is built on action, ambition, and learning. You'll be trusted to take the lead, challenge yourself, and make an impact from day one. We believe real growth happens when you're stretched, supported, and surrounded by smart, passionate teammates who want to win together. Even though we’re spread across countries, we come together often in Sweden for team meetings, social events, and offsites - blending global reach with real human connection. We hire for talent, potential, and attitude - valuing different backgrounds and fresh perspectives. Great ideas come from everywhere, and we’re building a team that reflects the world we want to change. Tandem handles sensitive patient data and will conduct a background check before hiring any candidate. ## About Tandem Health ## Company Overview - **One-liner**: Tandem Health builds an AI medical assistant that reduces administrative documentation work for clinicians, freeing up time for patient care. - **Entity Type**: Private (raised $60M; Series unknown) - **Headquarters**: Stockholm, Sweden (with offices in London, Paris, Madrid, Munich, Helsinki, Tallinn, Leiden, and more) - **Founded**: August 2023 - **Founders**: Lukas Saari (CEO), Oscar Boldt-Christmas (CCO), Oliver Åstrand (CTO) ## Core Business - **Primary industry**: Healthcare technology (AI-powered clinical documentation and decision support) - **Target customers**: B2B – care organizations (hospitals, general practices, mental health providers, veterinary clinics) across Europe, with a focus on clinicians - **Mission statement**: “Build AI that gives clinicians time back” — reducing admin work so attention stays with patients. ## Products & Services - **AI Scribe**: Ambient voice technology that listens to consultations and automatically generates clinical notes, referrals, sick notes, and visit summaries. Supports 50+ specialties and over 100 EHR integrations. - **Coding Assistant**: Automatically suggests relevant diagnosis and procedure codes (ICD-10, SNOMED) directly within the note. - **Clinical Decision Support**: Provides evidence-based insights during the consultation workflow. - **All products are CE marked under EU MDR as Class IIa medical devices** and comply with GDPR, ISO 13485, ISO 27001, and NHS DSPT. ## Market Standing - **Valuation**: Not publicly disclosed - **Key Metric**: $60M total funding raised (backed by Northzone and Kinnevik, with angel investors from OpenAI and other AI leaders) - **Notable Investors/Partners**: Northzone (lead investor in Spotify, iZettle, Spring Health), Kinnevik (Cristina Stenbeck chair), and advisors like Björn Zoega (former hospital director of Karolinska University Hospital) - **Growth Signals**: 170+ employees (as of mid-2025), 50+ clinicians on staff, trusted by 5,000+ care organizations across Europe, and has published research on AI impact after 375,000 notes generated. ## Competitive Advantages - **Clinician-led design**: 50+ doctors and psychologists guide product development, ensuring it fits real clinical workflows. - **Regulatory moat**: Products are MDR Class IIa certified, compliant with multiple national and international standards (GDPR, ISO 13485, ISO 27001, NHS DSPT, NEN 7510, ENS Nivel Alto) — a high barrier for competitors. - **European data sovereignty**: All patient data stored and processed within EU data centers; no audio stored after transcription. - **Deep EHR integration**: Over 100 integrations with European medical record systems, with ability to build custom integrations. ## Strategic Focus - **Current priorities**: Scaling across European markets (offices in 10+ cities), deepening EHR integrations, and expanding to new care settings (mental health, veterinary, etc.). - **Product direction**: Continuous improvement of personalization (notes that adapt to each clinician’s style) and expansion of AI capabilities beyond scribing into coding and clinical decision support. ## Why Work Here - **Culture**: Values include “hunger to improve,” speed, care, openness, and constant drive to improve. The team includes clinicians, engineers, and operators working side by side. - **Remote/hybrid**: Local offices in multiple European cities; hybrid work model common (details on policy not specified but multiple office locations suggest flexibility). - **Notable perks**: Opportunity to work on regulated clinical AI at the intersection of healthcare and cutting-edge technology; direct collaboration with practicing clinicians; significant impact on reducing clinician burnout. - **Engineering culture**: Founded by engineers with backgrounds at Google X, Uber, Spotify, and McKinsey; strong emphasis on turning research into reliable products. ## Sources 1. [tandemhealth.ai – Careers page](https://tandemhealth.ai/en/about/careers) 2. [tandemhealth.ai – Our story](https://tandemhealth.ai/en/about/our-story) 3. [tandemhealth.ai – Homepage](https://tandemhealth.ai/) 4. [LinkedIn – Tandem Health](https://www.linkedin.com/company/tandem-health/) ## Other roles at Tandem Health - [Project Delivery Specialist - Helsinki](https://feeny.ai/job/project-delivery-specialist-helsinki-tandem-health-helsinki-zp4avjeasjgk) — Helsinki, Finland - [Medical Operations - Finland](https://feeny.ai/job/medical-operations-finland-tandem-health-helsinki-d4dejr0enapm) — Helsinki, Finland - [Senior Security Operations Engineer](https://feeny.ai/job/senior-security-operations-engineer-tandem-health-stockholm-wdrhtpwmx1s6) — Stockholm, Sweden - [Senior GRC Engineer](https://feeny.ai/job/senior-grc-engineer-tandem-health-stockholm-hqzdzwpd90bc) — Stockholm, Sweden - [Analytics Engineer](https://feeny.ai/job/analytics-engineer-tandem-health-stockholm-epch7tax5cdw) — Stockholm, Sweden - [Project Delivery Associate - Norway](https://feeny.ai/job/project-delivery-associate-norway-tandem-health-norway-8y9m2r622a46) — Norway - [Customer Success Specialist - Netherlands](https://feeny.ai/job/customer-success-specialist-netherlands-tandem-health-leiden-p2gwn8ngnth6) — Leiden, Netherlands - [Senior Account Executive - Finland](https://feeny.ai/job/senior-account-executive-finland-tandem-health-helsinki-pdn41n9vz4sh) — Helsinki, Finland - [Sales Development Representative](https://feeny.ai/job/sales-development-representative-tandem-health-leiden-2jtxjqs6a313) — Leiden, Netherlands - [Sales Development Representative](https://feeny.ai/job/sales-development-representative-tandem-health-leiden-25wwxht5jv1e) — Leiden, Netherlands