---
title: 'Customer Success Specialist - Netherlands at Tandem Health'
canonical: 'https://feeny.ai/job/customer-success-specialist-netherlands-tandem-health-leiden-p2gwn8ngnth6'
type: 'job'
last_seen: '2026-09-13'
---

# Customer Success Specialist - Netherlands at Tandem Health 

- **Company:** Tandem Health 
- **Location:** Leiden, Netherlands
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-09-01
- **Last confirmed live:** 2026-09-13
- **Apply:** https://jobs.ashbyhq.com/tandem-health/50e78116-7b2c-4fa7-a299-bd24cfe69db3

## Job description

Build something monumental for Healthcare!

At Tandem Health we’re reimagining healthcare by putting clinicians first. Our platform - designed by clinicians, for clinicians - is built on deep insight into real-world pain points, with intuitive medical notes and workflows that truly support patient care. We’re a fast-scaling health-tech company backed by top investors and expanding globally. We move fast, stay curious, and believe building something that matters starts with an extraordinary team. If you're passionate about impact and innovation, we'd love to meet you!

## Who you are

- You care deeply about customers and love solving problems quickly and clearly.
- You have proven experience in customer support, customer success, operations, or a service desk role (SaaS/healthtech is a plus).
- You’re calm under pressure and can handle high volumes of tickets and calls with empathy.
- You’re highly organised: you document, prioritise, and follow up reliably.
- You communicate clearly in Dutch and English.
- You can explain technical issues in simple terms and coordinate with internal teams to get things fixed.

## What you will do

- Be the front line for customers: handle support tickets and incoming phone calls, resolving issues quickly.
- Triage and prioritise: identify urgent issues (e.g., workflow blockers) and escalate appropriately.
- Maintain customer relationships: ensure users feel heard, supported, and successful with Tandem.
- Lead onboarding & training logistics: help schedule sessions, share materials, and ensure users know the basics.
- Create and improve support content: FAQs, troubleshooting guides, and internal knowledge base articles.
- Track recurring issues: surface patterns and product feedback to reduce future support load.

## Nice to have

- Experience supporting healthcare customers or clinicians.
- Familiarity with helpdesk tooling (e.g., Zendesk/Intercom/Freshdesk) and CRM hygiene.
- Basic technical troubleshooting experience (browser/audio settings, permissions, integration basics).

## What you will get

- The opportunity to grow your career while making a meaningful impact on the future of healthcare within a fast-growing European healthtech scale-up
- Competitive salary
- Regular team outings and social events
- A dog-friendly office

Location We believe the best ideas happen when we’re together. This is a full-time role based in Leiden, the Netherlands. Some travel may be required to support major deployments, but most work will be customer-facing and remote/office-based. Culture at Tandem

At Tandem, we move fast, think big, and take ownership. We're a high-performing, diverse team with a shared drive to change the future of healthcare - and we’re just getting started. Our culture is built on action, ambition, and learning. You'll be trusted to take the lead, challenge yourself, and make an impact from day one. We believe real growth happens when you're stretched, supported, and surrounded by smart, passionate teammates who want to win together. Even though we’re spread across countries, we come together often in Sweden for team meetings, social events, and offsites - blending global reach with real human connection. We hire for talent, potential, and attitude - valuing different backgrounds and fresh perspectives. Great ideas come from everywhere, and we’re building a team that reflects the world we want to change.

Tandem handles sensitive patient data and will conduct a background check before hiring any candidate.

## About Tandem Health 

## Company Overview
- **One-liner**: Tandem Health builds an AI medical assistant that reduces administrative documentation work for clinicians, freeing up time for patient care.
- **Entity Type**: Private (raised $60M; Series unknown)
- **Headquarters**: Stockholm, Sweden (with offices in London, Paris, Madrid, Munich, Helsinki, Tallinn, Leiden, and more)
- **Founded**: August 2023
- **Founders**: Lukas Saari (CEO), Oscar Boldt-Christmas (CCO), Oliver Åstrand (CTO)

## Core Business
- **Primary industry**: Healthcare technology (AI-powered clinical documentation and decision support)
- **Target customers**: B2B – care organizations (hospitals, general practices, mental health providers, veterinary clinics) across Europe, with a focus on clinicians
- **Mission statement**: “Build AI that gives clinicians time back” — reducing admin work so attention stays with patients.

## Products & Services
- **AI Scribe**: Ambient voice technology that listens to consultations and automatically generates clinical notes, referrals, sick notes, and visit summaries. Supports 50+ specialties and over 100 EHR integrations.
- **Coding Assistant**: Automatically suggests relevant diagnosis and procedure codes (ICD-10, SNOMED) directly within the note.
- **Clinical Decision Support**: Provides evidence-based insights during the consultation workflow.
- **All products are CE marked under EU MDR as Class IIa medical devices** and comply with GDPR, ISO 13485, ISO 27001, and NHS DSPT.

## Market Standing
- **Valuation**: Not publicly disclosed
- **Key Metric**: $60M total funding raised (backed by Northzone and Kinnevik, with angel investors from OpenAI and other AI leaders)
- **Notable Investors/Partners**: Northzone (lead investor in Spotify, iZettle, Spring Health), Kinnevik (Cristina Stenbeck chair), and advisors like Björn Zoega (former hospital director of Karolinska University Hospital)
- **Growth Signals**: 170+ employees (as of mid-2025), 50+ clinicians on staff, trusted by 5,000+ care organizations across Europe, and has published research on AI impact after 375,000 notes generated.

## Competitive Advantages
- **Clinician-led design**: 50+ doctors and psychologists guide product development, ensuring it fits real clinical workflows.
- **Regulatory moat**: Products are MDR Class IIa certified, compliant with multiple national and international standards (GDPR, ISO 13485, ISO 27001, NHS DSPT, NEN 7510, ENS Nivel Alto) — a high barrier for competitors.
- **European data sovereignty**: All patient data stored and processed within EU data centers; no audio stored after transcription.
- **Deep EHR integration**: Over 100 integrations with European medical record systems, with ability to build custom integrations.

## Strategic Focus
- **Current priorities**: Scaling across European markets (offices in 10+ cities), deepening EHR integrations, and expanding to new care settings (mental health, veterinary, etc.).
- **Product direction**: Continuous improvement of personalization (notes that adapt to each clinician’s style) and expansion of AI capabilities beyond scribing into coding and clinical decision support.

## Why Work Here
- **Culture**: Values include “hunger to improve,” speed, care, openness, and constant drive to improve. The team includes clinicians, engineers, and operators working side by side.
- **Remote/hybrid**: Local offices in multiple European cities; hybrid work model common (details on policy not specified but multiple office locations suggest flexibility).
- **Notable perks**: Opportunity to work on regulated clinical AI at the intersection of healthcare and cutting-edge technology; direct collaboration with practicing clinicians; significant impact on reducing clinician burnout.
- **Engineering culture**: Founded by engineers with backgrounds at Google X, Uber, Spotify, and McKinsey; strong emphasis on turning research into reliable products.

## Sources
1. [tandemhealth.ai – Careers page](https://tandemhealth.ai/en/about/careers)
2. [tandemhealth.ai – Our story](https://tandemhealth.ai/en/about/our-story)
3. [tandemhealth.ai – Homepage](https://tandemhealth.ai/)
4. [LinkedIn – Tandem Health](https://www.linkedin.com/company/tandem-health/)

## Other roles at Tandem Health 

- [Project Delivery Specialist](https://feeny.ai/job/project-delivery-specialist-tandem-health-leiden-m6aafw9cxj9s) — Leiden, Netherlands
- [Customer Success Specialist - 6 month FTC (parental leave cover)](https://feeny.ai/job/customer-success-specialist-6-month-ftc-parental-leave-cover-tandem-health-20pnd3fm9m4g) — Leiden, Netherlands
- [Medical Operations Dentistry - Finland](https://feeny.ai/job/medical-operations-dentistry-finland-tandem-health-helsinki-d5aw6knsyqxg) — Helsinki, Finland
- [Senior Account Executive - Finland](https://feeny.ai/job/senior-account-executive-finland-tandem-health-helsinki-0sx048v3q9pk) — Helsinki, Finland
- [Account Executive - Stockholm](https://feeny.ai/job/account-executive-stockholm-tandem-health-stockholm-c95rdn2qc1es) — Stockholm, Sweden
- [Project Delivery Specialist - Helsinki](https://feeny.ai/job/project-delivery-specialist-helsinki-tandem-health-helsinki-zp4avjeasjgk) — Helsinki, Finland
- [Medical Operations - Finland](https://feeny.ai/job/medical-operations-finland-tandem-health-helsinki-d4dejr0enapm) — Helsinki, Finland
- [Senior Security Operations Engineer](https://feeny.ai/job/senior-security-operations-engineer-tandem-health-stockholm-wdrhtpwmx1s6) — Stockholm, Sweden
- [Senior GRC Engineer](https://feeny.ai/job/senior-grc-engineer-tandem-health-stockholm-hqzdzwpd90bc) — Stockholm, Sweden
- [Analytics Engineer](https://feeny.ai/job/analytics-engineer-tandem-health-stockholm-epch7tax5cdw) — Stockholm, Sweden