---
title: 'Customer Success Specialist (onboarding) at Doctoralia Mexico'
canonical: 'https://feeny.ai/job/customer-success-specialist-onboarding-doctoralia-mexico-mexico-city-t5hrxtt249wg'
type: 'job'
last_seen: '2026-09-11'
---

# Customer Success Specialist (onboarding) at Doctoralia Mexico

- **Company:** Doctoralia Mexico
- **Location:** Mexico City, Mexico
- **Employment:** full-time
- **Posted:** 2026-09-07
- **Last confirmed live:** 2026-09-11
- **Apply:** https://jobs.ashbyhq.com/doctoralia-mexico/052c8ca0-2f00-4af5-9737-e5442b249dcf

## Job description

En Doctoralia, estamos revolucionando la forma en que los especialistas de la salud gestionan su consulta a través de herramientas como NOA Notes. Buscamos a alguien apasionado por el Customer Success y la adopción de producto para acompañar a nuestros doctores desde el primer día 🚀

🎯 Misión del puesto Ser el primer contacto del especialista después de su compra de NOA Notes, guiándolo hacia la adopción real del producto a través de métricas operativas que aseguren un contacto oportuno y capacitaciones enfocadas a resultados.

📋 Responsabilidades y funciones

- Contactar a los doctores de nuevo ingreso vía WhatsApp o llamada en menos de 24 hrs.
- Mostrar el uso de la plataforma a través de Google Meet.
- Dar seguimiento a tu cartera de contactos asignada durante un periodo de 30 días.
- Mantenimiento de perfil y resolución de dudas durante esos 30 días.
- Capacitar a especialistas y asistentes; revisar CRM, reportes e indicadores diarios.
- Enfocarte en lograr la adopción del producto en un periodo de 30 días.
- Trabajar orientado a resultados siguiendo métricas operativas (contactación, SLA, mantenimiento de cartera, adopción y retención)
- Lograr una comunicación efectiva con los doctores, transmitiendo la importancia del uso de la herramienta y su propuesta de valor.
- Interactuar con doctores de cualquier edad y nivel tecnológico, adaptando tu explicación a cada perfil.

💼 Requisitos:

- Mínimo 1 año de experiencia en Customer Success, "enamorando" clientes con herramientas tipo SaaS.
- Experiencia dando entrenamientos por videoconferencia.
- Experiencia en manejo de objeciones y retención telefónica.
- Conocimiento de CRM.
- Experiencia cumpliendo métricas operativas (engagement, retention rate, SLA, intentos de contacto, productividad diaria, seguimiento)
- Disponibilidad de asistir a las oficinas ubicadas en CDMX.
- Inglés intermedio.

✨ Si te apasiona acompañar a otros en su camino hacia el éxito, disfrutas resolver retos con empatía y quieres ser parte de un equipo que está transformando la salud digital en Latinoamérica, ¡queremos conocerte!

## About Doctoralia Mexico

## Company Overview
- **One-liner**: Doctoralia Mexico is the Mexican subsidiary of Docplanner Group, the world’s largest healthcare platform, connecting patients with doctors and clinics for online and in-person consultations.
- **Entity Type**: Private (part of Docplanner Group, a unicorn)
- **Headquarters**: Miguel Hidalgo, Mexico City, Mexico
- **Founded**: 2007 (parent group Docplanner founded; Doctoralia brand launched)
- **Founders**: Dr. Michał Pędziwiatr, Dr. Łukasz Kłopotowski, and Piotr Kędzierski (Docplanner Group founders)

## Core Business
- **Primary industry**: Healthcare Technology / HealthTech / Digital Health
- **Target customers**: B2B (clinics, hospitals, individual practitioners) and B2C (patients seeking booking and reviews)
- **Mission statement**: "Helping people live more, with better health" by digitalizing the healthcare sector and improving the relationship between patients and professionals.

## Products & Services
- **Doctoralia Platform (Patient-facing)**: A marketplace where patients can search for specialists, read verified reviews, and book appointments (online or in-person) with over 330,000 healthcare professionals.
- **Doctoralia Pro (Practice Management Software)**: A SaaS suite for clinics and individual doctors that includes online scheduling, patient management, automated reminders (SMS/email), telemedicine, and invoicing.
- **Noa Notes (AI Assistant)**: An AI-powered tool that automatically summarizes medical consultations, allowing doctors to focus on patients instead of taking notes.
- **Doctoralia for Clinics**: Enterprise-grade software for larger medical centers to manage operations, automate repetitive tasks, and boost patient loyalty.

## Market Standing
- **Valuation**: Parent company Docplanner Group is a unicorn (valued at over $1 billion), though exact current valuation is not separately disclosed for Doctoralia Mexico.
- **Key Metric**: The Docplanner Group globally processes over 22 million booked appointments per month, with more than 90 million patients using the platform monthly. Doctoralia Mexico serves as the group’s lead market in the Americas.
- **Notable Investors/Partners**: Docplanner Group is backed by leading VCs including **One Peak Partners**, **Point Nine Capital**, **Piton Capital**, and others. In Mexico, key strategic integrations include Salesforce, HubSpot, Google Ads, and Talkdesk.
- **Growth Signals**:
  - Workforce grew 14.8% YoY (242 employees currently).
  - Certified as a **Great Place to Work** (2025-2026).
  - Headcount from 190 to 242 in one year.
  - Actively hiring across sales, customer success, and AI/analytics roles (20+ open positions).
  - Launched AI-driven products like Noa Notes and AI Sales Executive roles.

## Competitive Advantages
- **Market Leadership**: Dominant healthcare platform in 13 countries, with the #1 position in Mexico for doctor discovery and booking.
- **Network Effects**: Over 330,000 registered healthcare professionals and millions of patient reviews create a powerful, defensible moat.
- **Data Moat**: Proprietary data on patient behavior, booking patterns, and reputation analytics that competitors cannot easily replicate.
- **Parent Backing**: Part of Docplanner Group, a well-funded unicorn, providing resources for R&D, AI, and rapid scaling without public market pressure.
- **AI Integration**: Early mover in using generative AI (Noa Notes) to reduce administrative burden for doctors, directly improving adoption and stickiness.

## Strategic Focus
- **AI & Automation**: Scaling tools like Noa Notes and AI-powered sales processes to drive efficiency for both internal teams and client doctors.
- **Digital Trust**: Strengthening the reputation economy by expanding the review system and transparency (84% of patients read reviews before choosing).
- **Market Penetration in LATAM**: Using Mexico as a hub to expand into Colombia, Argentina, and other Spanish-speaking markets (already operating in 5 countries from Mexico City).
- **Enterprise Growth**: Pushing beyond individual practitioners to larger clinic and hospital chains with more complex software solutions.
- **Operational Excellence**: Investing in customer success and field sales to drive retention and expansion among existing provider base.

## Why Work Here
- **Culture**: Certified as a **Great Place to Work** (2026). Emphasis on "building our own path every day" – described as a fast-paced, purpose-driven culture focused on improving healthcare.
- **Hybrid/Office**: Office-first hybrid model based in Lomas de Chapultepec / Polanco area (Boulevard Manuel Ávila Camacho 118, Piso 19). Flexibility is implied for some roles, but customer-facing roles (Field Sales) are in-person around CDMX.
- **Modern Tech Stack**: Engineering and analytics teams use Python, SQL, Tableau, Power BI, Looker, Salesforce, HubSpot, Jira, ClickUp, and more (75+ tools in stack).
- **Growth & Perks**: Fast-growing company (14.8% headcount increase YoY). Active internal promotions (most management hired from within). Perks include Gympass/Wellhub, modern office, and a strong focus on professional development.
- **International Exposure**: Work in a global company with colleagues in Spain, Poland, Italy, Brazil, and others. Many alumni go on to top tech firms (Mercado Libre, Rappi, Uber, Clip, DiDi).
- **Role Variety**: Open roles span Customer Success, Sales (Field & Inside), Account Management, AI Sales, Commercial Insights/Analytics, and Key Account Management.

## Sources
1. [doctoralia.com.mx](https://www.doctoralia.com.mx/)
2. [pro.doctoralia.com.mx - About](https://pro.doctoralia.com.mx/sobre-nosotros)
3. [LinkedIn - Doctoralia México](https://www.linkedin.com/company/doctoraliamx)
4. [Ashby Careers - Doctoralia Mexico](https://jobs.ashbyhq.com/doctoralia-mexico)
5. [Press Room - Doctoralia Mexico](https://press.doctoralia.com.mx/)

## Other roles at Doctoralia Mexico

- [Outbound Sales Expert](https://feeny.ai/job/outbound-sales-expert-doctoralia-mexico-mexico-city-2731wkyccm9t) — Mexico City, Mexico
- [AI & Transformation Manager, Customer Success](https://feeny.ai/job/ai-transformation-manager-customer-success-doctoralia-mexico-mexico-city-hvdwet232yay) — Mexico City, Mexico
- [Sales Closer Specialist – Cold Calling & Demo](https://feeny.ai/job/sales-closer-specialist-cold-calling-demo-doctoralia-mexico-mexico-city-fqg7m13yyra5) — Mexico City, Mexico
- [Ejecutivo de Ventas - HUNTER DE VENTAS QRO](https://feeny.ai/job/ejecutivo-de-ventas-hunter-de-ventas-qro-doctoralia-mexico-queretaro-pqhy2d8h83z8) — Querétaro, Mexico
- [Ejecutivo de ventas Outbound](https://feeny.ai/job/ejecutivo-de-ventas-outbound-doctoralia-mexico-mexico-city-savhn49b4pb1) — Mexico City, Mexico
- [Ejecutivo de Ventas - HUNTER DE VENTAS GDL](https://feeny.ai/job/ejecutivo-de-ventas-hunter-de-ventas-gdl-doctoralia-mexico-guadalajara-agvdfkjvfyf6) — Guadalajara, Mexico
- [Global Performance Marketing Manager](https://feeny.ai/job/global-performance-marketing-manager-doctoralia-mexico-mexico-city-k65y7pa62ybf) — Mexico City, Mexico
- [Revenue Customer Success Specialist](https://feeny.ai/job/revenue-customer-success-specialist-doctoralia-mexico-mexico-city-60s7rwqfpd84) — Mexico City, Mexico
- [Field Sales Executive (CDMX)](https://feeny.ai/job/field-sales-executive-cdmx-doctoralia-mexico-mexico-city-syn7q1bs89yf) — Mexico City, Mexico
- [Ejecutivo de Ventas Telefónicas I - Inbound](https://feeny.ai/job/ejecutivo-de-ventas-telefonicas-i-inbound-doctoralia-mexico-mexico-city-baxt2pspp6wc) — Mexico City, Mexico