---
title: 'Customer Success Specialist - PMI at Sibill Srl'
canonical: 'https://feeny.ai/job/customer-success-specialist-pmi-sibill-srl-milan-r3qrc6zj39k2'
type: 'job'
last_seen: '2026-10-15'
---

# Customer Success Specialist - PMI at Sibill Srl

- **Company:** Sibill Srl
- **Location:** Milan, Italy
- **Compensation:** €30k–€40k
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-09-24
- **Last confirmed live:** 2026-10-15
- **Apply:** https://jobs.ashbyhq.com/sibill/df8a6a2f-185c-464e-83ac-cf6245f14d6e

## Job description

Chi siamo In Italia, gestire la finanza di una PMI o di uno studio significa fare i conti con strumenti che non si parlano, rincorrere fatture ed estratti conto, impazzire dietro alle scadenze. Il risultato? Tempo perso, decisioni prese troppo tardi, zero crescita. Sibill cambia tutto questo: fatturazione, pagamenti, tesoreria e contabilità di PMI e commercialisti, tutto in un'unica piattaforma potenziata dall'intelligenza artificiale. Oggi oltre 5.000 aziende e più di 300 studi lavorano con Sibill. Nel 2025 abbiamo chiuso un round da 12 milioni di euro guidato da Creandum, il fondo che ha creduto in Spotify, Klarna e Trade Republic. I nostri valori sono ambizione, pragmatismo, efficienza e integrità. Tradotto: non accontentarsi mai, tagliare le riunioni inutili, avvisare subito il cliente quando c'è un problema, dare feedback onesti anche al proprio manager. Per crescere cerchiamo persone curiose, capaci di semplificare la complessità e di rimettere in discussione lo status quo, in altre parole la “cazzimma”. Se quello che hai letto ti ha acceso anche solo un po', candidati: ti aspetta un team di oltre 130 persone di talento.

Il Ruolo Stiamo cercando un/una Customer Success Specialist che aiuti le PMI clienti a ottenere il massimo da Sibill. Non è un ruolo di supporto tradizionale: sarai responsabile dell’intero ciclo di vita del cliente, dall’onboarding al rinnovo. Lavorerai a stretto contatto con i team di prodotto, tech e commerciale, con un forte focus sia sulla soddisfazione dei clienti sia sulla crescita del loro valore nel tempo, attraverso attività di upselling/cross-selling.

Cosa farai

- Guidare l’onboarding dei nuovi clienti, configurando la piattaforma, incluse le impostazioni contabili/finanziarie - avrai l’obiettivo di formare i clienti affinché diventino dei “power-users” di Sibill
- Costruire e mantenere relazioni solide e durature con i clienti, attraverso checkpoint regolari
- Prevenzione del churn e retention: monitorare i dati sul comportamento degli utenti per identificare i profili a rischio abbandono, implementando strategie proattive di re-engagement e recupero per massimizzare la fidelizzazione dei clienti
- Identificare opportunità di upselling/cross-selling
- Raccogliere e condividere feedback dei clienti con i team prodotto e tech
- Monitorare KPI e performance dei clienti, preparando dashboard e analisi utili a guidare decisioni e priorità - siamo guidati dai dati e dai risultati
- Contribuire alla definizione di processi scalabili di Customer Success, condividendo best practice e migliorando continuamente il modo di lavorare del team

Sei la persona giusta se

- Hai 2+ anni di esperienza in ruolo simili come Customer Success e/o Account Manager
- Vuoi avere un ruolo che unisce Customer Success, Account Management e Sales
- Ti piace lavorare con i clienti e risolvere problemi complessi
- Hai curiosità e sei a tuo agio con la tecnologia e l’AI
- Organizzazione, proattività e orientamento al risultato sono i tuoi punti di forza
- Comunichi in modo chiaro e sicuro

Plus: Hai esperienza in aziende B2B SaaS, startup e usi strumenti come Notion, Slack, HubSpot

Cosa offriamo

- RAL: 30–40K
- Bonus basato su obiettivi
- Ticket restaurant (8€/giorno)
- Lavoro ibrido (basato a Milano) con 3 giorni/settimana in presenza
- Budget welfare (400€)

In Sibill si lavora tanto, ma con impatto reale. E sì — le persone qui tendono ad essere felici. Non è scontato.

Cultura aziendale

- Un team smart, motivato e collaborativo
- Tanta autonomia, visibilità e crescita personale rapida
- Un prodotto che fa davvero la differenza

Processo di selezione

- Colloquio con Lucia, del People Team (30')
- Take-home test (Case study)
- Colloquio con Andrea, Head of CS (45’)
- Colloquio con Mattia, CEO (30’)
- Offerta

Presentando la tua candidatura, acconsenti al trattamento dei tuoi dati personali da parte di Sibill per finalità di selezione e assunzione, in conformità con la nostra Privacy Policy disponibile qui: https://sibill.com/trattamento-dei-dati/

## About Sibill Srl

## Company Overview
- **One-liner**: Sibill is an Italian fintech platform that simplifies financial and administrative management for small and medium-sized businesses by centralizing invoices, payments, bank accounts, and cash flow in one AI-powered place.
- **Entity Type**: Private (Series A)
- **Headquarters**: Milan, Italy
- **Founded**: 2021
- **Founders**: Mattia Montepara (CEO), Lorenzo Liguori (Product), Dario Prencipe (Chief Data Officer)

## Core Business
- **Primary industry/industries**: Fintech, SaaS, Financial Management
- **Target customers**: B2B — specifically Italian small and medium-sized enterprises (SMEs) and their accountants
- **Mission or purpose statement**: To help Italian SMEs simplify administrative and financial management with technology, giving them a clear vision and the ability to make conscious decisions to unlock their full potential.

## Products & Services
- **Sibill Platform (Core SaaS)**: A unified dashboard for financial management, including invoicing, payment reconciliation, cash flow monitoring, and deadline tracking. The platform connects to all major Italian banks via PSD2 and is accredited with the Italian Revenue Agency (Agenzia delle Entrate) for electronic invoicing.
- **Sibill Business Account**: An integrated business bank account that allows companies to manage financial activities directly within the platform, including issuing debit cards to employees with customizable spending limits.
- **Sibill Payments**: A service enabling users to pay invoices directly from the platform or initiate new payments from scratch.
- **Sibill Reconciliation**: An AI-powered feature that automatically matches bank transactions with invoices, reducing manual work and errors.
- **Sibill API**: Integrations that allow companies to connect their existing systems with Sibill for real-time control and visibility.

## Market Standing
- **Valuation/Market Cap**: Not publicly available
- **Key Metric**: Total Funding of €18.7 million (€12M Series A + €6.7M prior rounds)
- **Notable Investors**: Creandum (lead, Series A), Keen Venture Partners (participant), and several Italian/international business angels. Creandum is a top-tier European VC with a portfolio including Spotify, Klarna, and Trade Republic.
- **Growth Signals**:
    - Over 4,000 SMEs as customers (as of mid-2025).
    - 95 employees as of mid-2025, with a reported yearly headcount growth of +169.6%.
    - Platform metrics: over 25 million invoices issued, 5 million reconciled transactions, and €100 million in payments processed.
    - Average customer saves 5 hours per week using the platform.
    - 4.6 out of 5 stars on Trustpilot.
    - Certified HappyIndex® AtWork 2025 by ChooseMyCompany.

## Competitive Advantages
- **Deep Integration with Italian Ecosystem**: Unlike many international competitors, Sibill is fully integrated with the Italian tax system (Agenzia delle Entrate) and all major Italian banks via PSD2, making it a bespoke solution for the Italian market.
- **All-in-One Platform**: Combines banking, invoicing, payments, reconciliation, and expense management in a single interface, eliminating the need for multiple tools.
- **AI-Powered Automation**: The platform uses AI to automate transaction categorization, invoice-payment matching, and data extraction from documents, significantly reducing manual bookkeeping work.
- **Strong Network Effect**: Its direct integration with accountants creates a collaborative ecosystem, making it stickier for business users.

## Strategic Focus
- **Product Development**: Continuing to build new features and strengthening the platform, particularly around AI-powered automation and financial management tools.
- **Talent Expansion**: The company aims to double its team size, with a focus on hiring for key roles in sales, engineering, and customer success.
- **Strategic Partnerships**: Building a network of partners to support growth and market reach across Italy.
- **Market Dominance**: Deepening its foothold in the Italian SME market, which the company views as a large, underserved opportunity with legacy incumbents offering poor user experience.

## Why Work Here
- **Culture & Mission**: Sibill positions itself as a mission-driven company helping Italian businesses thrive. The company values include integrity, and it fosters a collaborative environment where employees can make a tangible impact on the Italian economy.
- **Growth Trajectory**: With 169% yearly headcount growth and a recent $12M Series A, the company is in a high-growth phase, offering significant career progression opportunities for early and mid-career professionals.
- **Work Environment**: The company is based in Milan with a hybrid work policy. It has been certified as a great place to work (HappyIndex® AtWork 2025).
- **Team Composition**: The team is a mix of experienced professionals from leading tech companies (e.g., Satispay, Klarna, Doctolib, Amazon, PwC) and strong technical talent. The engineering and technical teams make up 21% of the workforce, indicating a strong engineering culture.
- **Current Openings**: Based on the provided careers page (jobs.ashbyhq.com/sibill), the company is actively hiring for roles like Sales Development Representative, Account Executive, and Partnership Developer, indicating a strong focus on scaling the commercial side.

## Sources
1. [sibill.com](https://sibill.com/)
2. [sibill.com - About Us](https://sibill.com/about-us/)
3. [LinkedIn - Sibill](https://it.linkedin.com/company/sibill)
4. [Tech.eu - Series A Announcement](https://tech.eu/2025/06/26/sibill-raises-eur12m-series-a-to-modernise-financial-management-for-italys-smes/)
5. [Built In - Sibill](https://builtin.com/company/sibill)
6. [Ashby - Sibill Careers](https://jobs.ashbyhq.com/sibill)

## Other roles at Sibill Srl

- [AI Engineer](https://feeny.ai/job/ai-engineer-sibill-srl-italy-1jxkem076wk8) — Italy
- [Senior AI Engineer](https://feeny.ai/job/senior-ai-engineer-sibill-srl-italy-8x67mq1ffkyt) — Italy
- [Senior Software Engineer](https://feeny.ai/job/senior-software-engineer-sibill-srl-italy-xrzjt20kcmmr) — Italy
- [Software Engineer](https://feeny.ai/job/software-engineer-sibill-srl-italy-jteakpm3qr94) — Italy
- [Consulente contabile](https://feeny.ai/job/consulente-contabile-sibill-srl-milan-9j6e2ygtspc2) — Milan, Italy
- [Account Executive Outbound](https://feeny.ai/job/account-executive-outbound-sibill-srl-milan-000ph0j98kvv) — Milan, Italy
- [FP&A Analyst](https://feeny.ai/job/fp-a-analyst-sibill-srl-milan-1x0bh49jh5d0) — Milan, Italy
- [Sales & Partnership Manager](https://feeny.ai/job/sales-partnership-manager-sibill-srl-milan-xvtpqj21pmps) — Milan, Italy
- [Sales Development Representative](https://feeny.ai/job/sales-development-representative-sibill-srl-milan-ksa4vngfp88e) — Milan, Italy
- [Sales & Partnership Developer](https://feeny.ai/job/sales-partnership-developer-sibill-srl-milan-a7vebdbzm3f9) — Milan, Italy