--- title: 'Customer Success Specialist at Revance' canonical: 'https://feeny.ai/job/customer-success-specialist-revance-nashville-xx614kmrxd6b' type: 'job' last_seen: '2026-09-07' --- # Customer Success Specialist at Revance - **Company:** Revance - **Location:** Nashville, TN - **Work type:** remote - **Posted:** 2026-08-26 - **Last confirmed live:** 2026-09-07 - **Apply:** http://www.revance.com/careers/job-listings/?gh_jid=8751796002 ## Job description Job Summary: As a Customer Success Specialist you will be responsible for the success of our customers. This demanding role requires a unique skillset. Working with a sales professional, you will assist in preparing sale intake documents, setting up accounts, placing orders, and answering customer inquiries in an efficient and professional manner. You will act as an advocate for our customers and a champion for our brand. Your job ensures our customers have the best experience possible. Reporting to:   Supervisor, Contact Center Location:   Hybrid in Nashville TN; remote from all other locations (CST and MST preferred; EST considered) Shifts:   8:00am-4:30pm EST; 8:30am-5:00pm PST Pay Rate:   $26.50/hour + annual performance bonus Responsibilities/Essential Duties: - Act as a liaison by managing both incoming and outgoing calls, emails or live chat support. - Ensure the best experience possible, no matter what channel our customers choose to contact us. Work alongside sales professionals to deliver a high-end customer experience. - Take ownership of account interactions from beginning to end. - Complete thoughtful, personalized responses to a variety of customer request such as: General Inquires Account Creation Pricing Product Orders/Returns Billing Inquiries Payments Upselling and Cross selling - Great starting point from which to grow toward a sales career. - Contribute to the ongoing success of your team by achieving goals and objectives. Basic Qualifications: - Associate/Bachelor’s degree, or equivalent work experience. - 5 years’ experience in a call center/inside sales role. - The ability to exercise initiative. - Strong communication skills: oral, written and interpersonal. - Proficiency in Microsoft Office applications: Word, Excel, PowerPoint, SharePoint and OneNote. Preferred Qualifications: - Knowledge of customer service principles and practices. - A strong understanding of telephony and technology, and not be intimidated by it. - The ideal candidate must be comfortable working in a fast-paced environment. Company Summary: Revance is a global company developing, producing, and distributing industry-leading, differentiated products across aesthetics, skincare, and therapeutics. Revance drives innovation beyond convention to offer treatment options for individuals across generations. The Company’s vision is to redefine excellence in aesthetics, skincare, and therapeutics through science-powered innovation, with an unwavering commitment to its providers, patients, and consumers. Revance’s award-winning products are the result of robust research and development, a cornerstone for the Company, driven by renowned scientists. For more information about Revance, please visit us at www.revance.com. What Revance invests in you: - Competitive Compensation including base salary and annual performance bonus. - 12 days' PTO, holidays, and parental leave. - Generous healthcare benefits, HSA match, 401k match, employer paid life and disability insurance, pet insurance, wellness discounts and much more! This section of the job description is required by the American with Disability Act (ADA). The ADA requires that job descriptions reflect the physical and mental demands required to effectively perform the essential duties of the job. The ADA prohibits employers from discriminating against a “qualified individual with a disability” in all aspects of the employment relationship. A “qualified individual with a disability” is “an individual who meets the education, experience, skill, and other job-related requirements of a position held or desired, and who, with reasonable accommodation, can perform the essential functions of a specified job.” Revance is an Equal Opportunity employer. All qualified applicants will receive consideration for employment based on merit, without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law. ## About Revance ## Company Overview - **One-liner**: Revance is a biotechnology company developing and commercializing innovative products in aesthetics, skincare, and therapeutics, now operating as a wholly-owned subsidiary of Crown Laboratories. - **Entity Type**: Private (acquired by Crown Laboratories, Inc. in August 2024) - **Headquarters**: Nashville, Tennessee, United States - **Founded**: Not publicly available (IPO in 2014) - **Founders**: Not publicly available ## Core Business - **Primary industry/industries**: Biotechnology, Medical Aesthetics, Dermatology, Therapeutics - **Target customers**: B2B (physicians, aesthetic practices, clinics), B2C (consumers via providers) - **Mission or purpose statement**: “Science-powered innovation creates possibilities” – focused on offering diverse products in aesthetics, skincare, and therapeutics that care for individuals across generations. ## Products & Services - **Aesthetics Portfolio**: Injectable neuromodulators (e.g., Daxxify™ for glabellar lines), dermal fillers, and other aesthetic treatments. - **Consumer Skincare**: Over-the-counter skincare products leveraging the company’s proprietary peptide technology. - **Therapeutics Pipeline**: Development of botulinum toxin-based therapies for therapeutic indications (e.g., cervical dystonia, other movement disorders). - **HintMD (acquired)**: A financial technology platform for aesthetic practices, offering membership and payment solutions. ## Market Standing - **Valuation/Market Cap**: Acquired by Crown Laboratories for $924 million in August 2024. Prior to acquisition, market cap was ~$992 million (as of mid-2024). - **Key Metric**: Annual Revenue $234 million (latest available); Total Funding Raised ~$1.66 billion (including post-IPO equity and debt). - **Notable Investors/Partners**: Crown Laboratories (parent company), Athyrium Capital Management (led $300M post-IPO debt round), Essex Woodlands Healthcare Partners (led Series D). - **Growth Signals**: Headcount grew 17.1% YoY to 545 employees; active job postings up 550% YoY; expanded international presence to 11 countries. ## Competitive Advantages - **Proprietary Peptide Technology**: Differentiated formulation of botulinum toxin (Daxxify) with a potentially longer duration of effect compared to competitors. - **Integrated Platform**: Combination of aesthetic products, skincare, and fintech for practices (HintMD) creates a comprehensive offering. - **Established Commercial Footprint**: Sales force and relationships with thousands of aesthetic providers in the U.S. and internationally. ## Strategic Focus - **Integration with Crown Laboratories**: Leveraging Crown’s global infrastructure and resources to accelerate growth and expand product reach. - **Pipeline Expansion**: Advancing next-generation formulations and therapeutic indications for botulinum toxin. - **Digital & Fintech**: Growing HintMD to help practices improve patient loyalty and revenue cycle management. ## Why Work Here - **Culture & Values**: Emphasizes speed, authenticity, audacity, grit, and empathy. Described as collaborative, innovative, and inclusive. - **Benefits**: Comprehensive medical, dental, vision, mental health support, 401k match, education assistance, generous PTO, paid holidays, volunteer days, and product perks. - **Work Environment**: Hybrid/office presence based on role; headquarters in Nashville with multiple U.S. and international offices. - **Growth Opportunity**: Rapidly growing company (17% headcount increase) with a focus on employee development and empowerment. - **Employee Ratings**: 3.3/5 on LinkedIn (164 reviews), with compensation rated 3.7/5 and culture 3.3/5. ## Sources 1. [revance.com](https://www.revance.com/) 2. [revance.com/careers](https://www.revance.com/careers) 3. [revance.com/careers/culture](https://www.revance.com/careers/culture/) 4. [linkedin.com/company/revance](https://www.linkedin.com/company/revance) ## Other roles at Revance - [Packaging Associate - 1st Shift](https://feeny.ai/job/packaging-associate-1st-shift-revance-johnson-city-w5y2rc76pnb8) — Johnson City, TN - [Packaging Associate - 3rd Shift](https://feeny.ai/job/packaging-associate-3rd-shift-revance-johnson-city-q09tvr5jt9p0) — Johnson City, TN - [Packaging Associate - 2nd Shift](https://feeny.ai/job/packaging-associate-2nd-shift-revance-johnson-city-m52gxggtsmbe) — Johnson City, TN - [Office Facility G&A Day Porter](https://feeny.ai/job/office-facility-g-a-day-porter-revance-newark-dkt3bzg08rwq) — Newark, CA - [Quality Assurance Specialist - Medical Device](https://feeny.ai/job/quality-assurance-specialist-medical-device-revance-johnson-city-w2byk7gk535z) — Johnson City, TN - [Executive Director, Quality Control](https://feeny.ai/job/executive-director-quality-control-revance-newark-yvqfqk1q80yz) — Newark, CA - [Associate Director, Business Intelligence](https://feeny.ai/job/associate-director-business-intelligence-revance-nashville-kvb3w66n276m) — Nashville, TN - [Sr. Specialist, Quality Assurance](https://feeny.ai/job/sr-specialist-quality-assurance-revance-newark-n9vaqn70wdy8) — Newark, CA - [Associate Director, Supply Chain Planning](https://feeny.ai/job/associate-director-supply-chain-planning-revance-newark-0x3a71g9cbys) — Newark, CA - [Manufacturing Associate - Weekend Nights](https://feeny.ai/job/manufacturing-associate-weekend-nights-revance-johnson-city-04jn827vq06h) — Johnson City, TN