---
title: 'Customer Success Specialist - Swedish Speaker at The Fork'
canonical: 'https://feeny.ai/job/customer-success-specialist-swedish-speaker-the-fork-london-0qx4yx7hg3sw'
type: 'job'
last_seen: '2026-10-16'
---

# Customer Success Specialist - Swedish Speaker at The Fork

- **Company:** The Fork
- **Location:** London, United Kingdom
- **Posted:** 2026-10-07
- **Last confirmed live:** 2026-10-16
- **Apply:** https://job-boards.greenhouse.io/thefork/jobs/8261232

## Job description

Customer Product Success Specialist – Restaurant Onboarding (Swedish Speaker)

Join our Movement and Champion Restaurant Culture! 💚

At TheFork we believe that the best things in life happen around the table. As the leading restaurant booking platform in Europe, we connect the broadest community of loyal diners with the world’s favorite restaurants. Powered by innovation and a deep passion for the restaurant industry, we create unique dining experiences across 11 countries.

We’re part of the Tripadvisor Group and proud to be building a diverse, people-first culture where “respect”, “ownership”, “growth” and “better together” values thrive. If you’re passionate about food, technology, and making a real impact, your seat at the table is ready.

In the UK, we operate in one of the most competitive and fast-paced restaurant markets, where a strong start makes all the difference. As our Trainer, you are the first TheFork Manager expert our new restaurant partners work with, turning a signed contract into a thriving partnership.

Market focus: during your first 12 months, you will focus predominantly on the Swedish market, onboarding and training our Swedish restaurant partners, with occasional travel to Sweden required. From your second year, the role will focus predominantly on the UK market.

👉[Discover life at TheFork](https://www.careers.thefork.com)

As part of the commercial team, you will make sure every newly signed restaurant goes live quickly and gets full value from our software, TheFork Manager. You will:

- Deliver onboarding training to our partners on TheFork Manager virtually and face to face.
- Set up and optimize restaurant profiles and configuration so partners go live fast and convert diners from day one.
- Drive product adoption, turning new partners into confident, advanced users of the software within their first weeks.
- Adapt your training style to each audience, from independent owners to front-of-house and management teams.
- Identify upsell and cross-sell opportunities during onboarding and hand qualified leads to Account Managers.
- Achieve and exceed individual targets while contributing to overall country and regional goals.
- Work closely with Sales, Account Management, Sales Operations and Customer Care to ensure a smooth handover from signature to go-live.
- Share restaurant feedback with Product and Marketing, and help improve our training materials and knowledge base.
- Travel as required for on-site restaurant sessions, trade events, and internal team sessions, including occasional trips to Sweden during your first year.

Who you are:

You Must Meet These Critical Qualifications

- You are fluent in Swedish and English, both written and spoken. Fluent Swedish is essential for this role.
- You have at least 2 years of experience in customer onboarding, training or customer success in B2B SaaS, or in hospitality operations combined with strong tech aptitude.
- You are a confident communicator who can explain software simply to non-technical audiences, on video and in person.
- You are a self-driven, results-oriented professional who consistently strives to meet and exceed targets.
- You have strong organisational skills and can manage several onboardings in parallel without losing quality.
- You can quickly establish trust and build rapport with restaurant owners and their teams.

You Can Impress With These Additions

- You have experience in the restaurant or hospitality industry, or with reservation or POS software.
- You have worked with Salesforce or a comparable CRM.
- You have created training content such as guides, videos or webinars.
- You have a commercial eye and enjoy spotting upsell opportunities.
- You thrive in fast-paced environments and remain organised under pressure.

What we offer you:

- 😄 An awesome team
- 🏠 A permanent contract
- ⚖️ Flexible working environment (2 days home office per week + up to 4 total weeks additional flexibility during the summer period and in December to work fully remotely)
- 💸 Competitive fixed salary and bonus
- 🍕 Lunch vouchers available 3 working days per week
- 🌎 International teams and a multicultural environment spanning 10 offices across Europe
- 🤝 Highly inclusive working environment
- 🤸‍♀️ Lifestyle benefits that can be used to reimburse expenses related to physical and leisure activities, family support, travel etc
- 🎓 Continuous learning and development programs
- 😌 Free access to the Calm app to help you build resilience wherever you are in your mental health journey
- 🐣 Dedicated parental leave and caregiver leave policies (12 weeks fully paid)
- 🏥 Health insurance
- 👩‍🦽 Life & Disability Insurance at no cost to the employee
- 👴 Attractive pension plans
- 🍴 Amazing offices with dining, a coffee point on each floor, and leisure area
- 🎤 Team building events

All hiring happens through our careers site and official email. We do not text or ask for payment during the hiring process. Please report any suspicious messages immediately.

We believe that we are better together, and we welcome you for who you are. We endeavor to ensure that everyone - regardless of ability, age, socio-economic & cultural background, ethnicity, faith, gender, gender expression, gender identity, ideology, national origin, race, sexual orientation, marital status, or any characteristic protected under applicable law - has the opportunity to reach their full potential. At TheFork, we want you to bring us your unique perspectives and experiences, so we can collectively continue disrupting the restaurant industry and go from good to great.

TheFork is committed to a fair recruitment process. If you have special needs and require reasonable support during your application, interview, or participation in the selection process due to health conditions or disability, please direct your inquiries to AccessibleRecruitment@TheFork.com. Our HR team will be happy to support you.

## #LI-OS1

## About The Fork

## Company Overview
- **One-liner**: TheFork is the leading online restaurant booking platform in Europe, connecting diners with restaurants through an app and website that offers reservations, reviews, and payment solutions.
- **Entity Type**: Private (Subsidiary of TripAdvisor, Inc. – NASDAQ: TRIP)
- **Headquarters**: Paris, France
- **Founded**: 2007
- **Founders**: Not publicly available (the company was originally founded as LaFourchette; Bertrand Jelensperger is often cited as a co-founder, but no official confirmation in provided sources)

## Core Business
- **Primary industry**: Restaurant technology / Online food booking and discovery
- **Target customers**: B2C (diners) and B2B (restaurants, from independent establishments to large groups)
- **Mission or purpose**: “We believe that the best things in life happen around the table. Our passion drives us to create innovative technology that fosters human connection.” [careers.thefork.com](https://www.careers.thefork.com/about)

## Products & Services
- **[TheFork App]**: Consumer mobile and web platform for discovering restaurants, reading verified reviews, booking tables 24/7, and accessing exclusive discounts and loyalty rewards. [about.thefork.com](https://about.thefork.com/)
- **[TheFork Manager]**: SaaS solution for restaurants to manage reservations, optimize occupancy, reduce no-shows, handle payments, and streamline operations. Used by over 55,000 restaurants across 11 countries. [careers.thefork.com](https://www.careers.thefork.com/about)
- **[TheFork Pay]**: In-app contactless payment solution that allows diners to pay directly through the app, reducing wait times. Launched in 2020 and now available in over 20,000 restaurants in France, Italy, and Spain. [careers.thefork.com](https://www.careers.thefork.com/about)
- **[TheFork Gift Card]**: Digital gift card redeemable at 25,000+ partner restaurants in France, Italy, and Spain, with instant booking confirmation. [careers.thefork.com](https://www.careers.thefork.com/about)

## Market Standing
- **Valuation/Market Cap**: Not disclosed (TheFork is a wholly owned subsidiary of TripAdvisor; no standalone valuation available)
- **Key Metric**: Total funding of USD 14.8M prior to acquisition; annual revenue not publicly available
- **Notable Investors/Partners**: Acquired by TripAdvisor in May 2014; prior venture rounds included unnamed investors. Notable restaurant partners include Alain Ducasse and Martín Berasategui. [linkedin.com](https://www.linkedin.com/company/the-fork/)
- **Growth Signals**: Over 40 million app downloads, 20 million monthly visits, 20 million verified reviews, and 55,000+ restaurant partners in 12 countries. Recent launches include Revenue Management tool and a brand refresh (2023). [about.thefork.com](https://about.thefork.com/)

## Competitive Advantages
- **Network effects**: Large, engaged community of diners and a broad base of restaurant partners create a self-reinforcing ecosystem.
- **Integrated payment solution**: TheFork Pay reduces friction for diners and restaurants, differentiating from pure booking platforms.
- **Exclusive discounts and loyalty program**: Drives repeat usage and customer retention.
- **Established brand in Europe**: Strong presence in France, Italy, Spain, and other key markets with over 15 years of history.

## Strategic Focus
- **Digital transition of restaurant bookings**: Pushing toward 100% online reservations through tools like Revenue Management and TheFork Pay.
- **Data-driven insights**: Providing restaurants with analytics to optimize pricing and occupancy.
- **Expansion of payment solutions**: Scaling TheFork Pay to more countries and restaurants.
- **Brand refresh and marketing**: Increasing visibility and connecting more diners with restaurants.

## Why Work Here
- **Culture**: Values include “Better Together,” “Make it Memorable,” “Come as You Are,” and “Dig In.” Emphasis on collaboration, diversity, inclusion, and a “can-do” attitude. [careers.thefork.com](https://www.careers.thefork.com/culture)
- **Growth & Learning**: Lifelong learning culture with leadership programs, coaching, mentoring, and virtual workshops.
- **Work Environment**: Offices across Europe (Paris, Barcelona, Milan, London, etc.). Remote/hybrid policy not explicitly stated but likely flexible given tech nature.
- **Perks**: Opportunity to work in a fast-growing, international team with a product used by millions. 52 active job postings as of mid-2026, indicating ongoing hiring.
- **Engineering Culture**: 13% of employees in technical roles; active recruitment for senior software engineers and data engineering managers. [linkedin.com](https://www.linkedin.com/company/the-fork/)

## Sources
1. [careers.thefork.com](https://www.careers.thefork.com/about)
2. [careers.thefork.com](https://www.careers.thefork.com/culture)
3. [about.thefork.com](https://about.thefork.com/)
4. [linkedin.com](https://www.linkedin.com/company/the-fork/)

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