---
title: 'Customer Success Specialist – Temporary at Tripadvisor'
canonical: 'https://feeny.ai/job/customer-success-specialist-temporary-tripadvisor-stockholm-xqw9xv3tky5k'
type: 'job'
last_seen: '2026-10-19'
---

# Customer Success Specialist – Temporary at Tripadvisor

- **Company:** Tripadvisor
- **Location:** Stockholm, Sweden
- **Posted:** 2026-10-07
- **Last confirmed live:** 2026-10-19
- **Apply:** https://job-boards.greenhouse.io/tripadvisor/jobs/8261268

## Job description

Customer Product Success Specialist – Restaurant Onboarding (Temporary contract)

Join our Movement and Champion Restaurant Culture! 💚

At TheFork we believe that the best things in life happen around the table. As the leading restaurant booking platform in Europe, we connect the broadest community of loyal diners with the world’s favorite restaurants. Powered by innovation and a deep passion for the restaurant industry, we create unique dining experiences across 11 countries.

We’re part of the Tripadvisor Group and proud to be building a diverse, people-first culture where “respect”, “ownership”, “growth” and “better together” values thrive. If you’re passionate about food, technology, and making a real impact, your seat at the table is ready.

👉[Discover life at TheFork](https://www.careers.thefork.com)

As part of the commercial team, you will make sure every newly signed restaurant goes live quickly and gets full value from our software, TheFork Manager. You will:

- Deliver onboarding training to our partners on TheFork Manager virtually and face to face.
- Set up and optimize restaurant profiles and configuration so partners go live fast and convert diners from day one.
- Drive product adoption, turning new partners into confident, advanced users of the software within their first weeks.
- Adapt your training style to each audience, from independent owners to front-of-house and management teams.
- Identify upsell and cross-sell opportunities during onboarding and hand qualified leads to Account Managers.
- Achieve and exceed individual targets while contributing to overall country and regional goals.
- Work closely with Sales, Account Management, Sales Operations and Customer Care to ensure a smooth handover from signature to go-live.
- Share restaurant feedback with Product and Marketing, and help improve our training materials and knowledge base.
- Travel as required for on-site restaurant sessions, trade events, and internal team sessions, including occasional trips to Sweden during your first year.

Who you are:

You Must Meet These Critical Qualifications

- You are fluent in Swedish and English, both written and spoken. Fluent Swedish is essential for this role.
- You have at least 2 years of experience in customer onboarding, training or customer success in B2B SaaS, or in hospitality operations combined with strong tech aptitude.
- You are a confident communicator who can explain software simply to non-technical audiences, on video and in person.
- You are a self-driven, results-oriented professional who consistently strives to meet and exceed targets.
- You have strong organisational skills and can manage several onboardings in parallel without losing quality.
- You can quickly establish trust and build rapport with restaurant owners and their teams.

You Can Impress With These Additions

- You have experience in the restaurant or hospitality industry, or with reservation or POS software.
- You have worked with Salesforce or a comparable CRM.
- You have created training content such as guides, videos or webinars.
- You have a commercial eye and enjoy spotting upsell opportunities.
- You thrive in fast-paced environments and remain organised under pressure.

What we offer you:

- 😄 An awesome team
- ⚖️ Flexible working environment (2 days home office per week + up to 4 total weeks additional flexibility during the summer period and in December to work fully remotely)
- 💸 Competitive fixed salary and bonus
- 🌎 International teams and a multicultural environment spanning 10 offices across Europe
- 🤝 Highly inclusive working environment
- 🤸‍♀️ Lifestyle benefits that can be used to reimburse expenses related to physical and leisure activities, family support, travel etc
- 🎓 Continuous learning and development programs
- 😌 Free access to the Calm app to help you build resilience wherever you are in your mental health journey
- 🏥 Health insurance
- 👩‍🦽 Life & Disability Insurance at no cost to the employee
- 🍴 Amazing offices with dining, a coffee point on each floor, and leisure area
- 🎤 Team building events

All hiring happens through our careers site and official email. We do not text or ask for payment during the hiring process. Please report any suspicious messages immediately.

We believe that we are better together, and we welcome you for who you are. We endeavor to ensure that everyone - regardless of ability, age, socio-economic & cultural background, ethnicity, faith, gender, gender expression, gender identity, ideology, national origin, race, sexual orientation, marital status, or any characteristic protected under applicable law - has the opportunity to reach their full potential. At TheFork, we want you to bring us your unique perspectives and experiences, so we can collectively continue disrupting the restaurant industry and go from good to great.

TheFork is committed to a fair recruitment process. If you have special needs and require reasonable support during your application, interview, or participation in the selection process due to health conditions or disability, please direct your inquiries to AccessibleRecruitment@TheFork.com. Our HR team will be happy to support you.

## #LI-OS1

## About Tripadvisor

## Company Overview
- **One-liner**: Tripadvisor is the world's largest travel guidance platform, helping hundreds of millions of travelers each month plan, book, and share experiences using over a billion reviews and opinions.
- **Entity Type**: Public (NASDAQ: TRIP)
- **Headquarters**: Needham, Massachusetts, United States
- **Founded**: Not publicly available in provided sources (commonly known as 2000, but not cited)
- **Founders**: Not publicly available in provided sources (commonly known as Stephen Kaufer, but not cited)

## Core Business
- **Primary Industry**: Travel technology / Software development
- **Target Customers**: B2C (travelers seeking reviews, booking, and trip planning) and B2B (hotels, restaurants, attractions, and experience providers)
- **Mission Statement**: “To bring people, passions, and places together and make everyone a better traveler.” [careers.tripadvisor.com](https://careers.tripadvisor.com/)

## Products & Services
- **Tripadvisor.com / App**: The core platform offering reviews, ratings, and booking for accommodations, restaurants, and attractions.
- **Viator**: Marketplace for bookable tours, activities, and experiences.
- **TheFork**: Restaurant reservation platform (primarily in Europe).
- **Cruise Critic**: Cruise reviews and information.
- **FlipKey / Holiday Lettings**: Vacation rental listing platforms.
- **SeatGuru**: Airline seat maps and in-flight amenity information.
- **SinglePlatform**: Digital menu and local business listing management.
- **Bokun**: Booking and inventory management software for tour operators.

## Market Standing
- **Valuation / Market Cap**: $3.5 billion (as of search date) [linkedin.com](https://www.linkedin.com/company/tripadvisor)
- **Key Metric**: Annual Revenue of $1.9 billion (most recent reported) [linkedin.com](https://www.linkedin.com/company/tripadvisor)
- **Notable Investors / Partners**: Publicly traded; parent company is Liberty TripAdvisor Holdings Inc. [linkedin.com](https://www.linkedin.com/company/tripadvisor)
- **Growth Signals**: Serves 400M+ monthly users; over 1 billion reviews and contributions; operates in 43 markets and 22 languages; recent acquisition of Liberty TripAdvisor Holdings (2025) for $437M; headcount of 1,816 (‑1.7% YoY) [linkedin.com](https://www.linkedin.com/company/tripadvisor) [tripadvisor.com](https://www.tripadvisor.com/)

## Competitive Advantages
- **Massive User-Generated Content**: Over 1 billion reviews and opinions across nearly 8 million businesses create a strong network effect.
- **Global Brand Recognition**: One of the most recognized travel brands worldwide, with presence in 75 countries.
- **Diverse Product Portfolio**: From reviews to booking to restaurant reservations (TheFork) and experiences (Viator), covering the full travel journey.
- **Data Moat**: Decades of traveler behavior data enable personalization and AI-driven recommendations.

## Strategic Focus
- **Next Chapter in Travel**: CEO Matt (last name not provided) emphasizes “writing the next chapter” and supporting small businesses. [careers.tripadvisor.com](https://careers.tripadvisor.com/)
- **AI & Personalization**: Recent departures of AI leadership suggest ongoing transformation; job postings include senior engineering and product roles focused on data and AI.
- **Hybrid Work & Global Talent**: Activity-based working model encourages in-person collaboration while supporting remote flexibility across offices in the Americas, EMEA, and APAC.

## Why Work Here
- **Culture & Values**: Described as “fueled by curiosity, flexibility, and collaboration” with a shared love of travel. [careers.tripadvisor.com](https://careers.tripadvisor.com/life-at-tripadvisor)
- **Work Model**: Activity-based working (hybrid) – some roles optimized for office, others for home; all full-time employees expected to spend some in-person time.
- **Benefits**: Full medical premium coverage for employee-only plans (some options), dental, vision, Employee Assistance Program (EAP), free Calm subscription, virtual babysitting/wellness support via SitterStream. [careers.tripadvisor.com](https://careers.tripadvisor.com/life-at-tripadvisor)
- **Career Development**: Award‑winning development program focused on growing yourself, others, and the business; live and on‑demand learning experiences. [careers.tripadvisor.com](https://careers.tripadvisor.com/life-at-tripadvisor)
- **Diversity & Inclusion**: Employee Resource Groups (ERGs) for underrepresented communities; recognized as a leader in LGBTQ+ Workplace Inclusion (2026). [careers.tripadvisor.com](https://careers.tripadvisor.com/)
- **Employee Ratings**: 3.6/5.0 on LinkedIn (1,668 reviews); Work‑Life 4.2, Compensation 3.9, Culture 3.9. [linkedin.com](https://www.linkedin.com/company/tripadvisor)
- **Global Offices**: Major hubs in Needham (MA), New York, London, Oxford, Paris, Sydney, Tokyo, Singapore, and many more. [careers.tripadvisor.com](https://careers.tripadvisor.com/life-at-tripadvisor)

## Sources
1. [careers.tripadvisor.com](https://careers.tripadvisor.com/) – Official careers page, mission, benefits, culture
2. [careers.tripadvisor.com/life-at-tripadvisor](https://careers.tripadvisor.com/life-at-tripadvisor) – Life at Tripadvisor, benefits, offices, ERGs
3. [linkedin.com/company/tripadvisor](https://www.linkedin.com/company/tripadvisor) – Company overview, financials, headcount, recent departures, acquisitions
4. [tripadvisor.com](https://www.tripadvisor.com/) – Core platform, reviews count, user base

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