---
title: 'Customer Success Specialist at Too Lost'
canonical: 'https://feeny.ai/job/customer-success-specialist-too-lost-los-angeles-81wscwdkjv71'
type: 'job'
last_seen: '2026-09-07'
---

# Customer Success Specialist at Too Lost

- **Company:** Too Lost
- **Location:** Los Angeles, CA
- **Compensation:** $55k–$65k
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-08-26
- **Last confirmed live:** 2026-09-07
- **Apply:** https://jobs.lever.co/too-lost/f69c1560-1790-4778-8ba6-ac657eab0b11

## Job description

## The Role

The Customer Success Specialist plays a pivotal role in delivering exceptional customer experiences while shaping the future of our platform. This is an opportunity for a seasoned support professional to take ownership of complex challenges, influence product improvements, and mentor others—all while making a meaningful impact on both our customers and our internal operations.

In this role, you won’t just solve problems—you’ll help define better ways of working, elevate the customer experience, and serve as a trusted voice between our users and product teams.

## What You'll Be Doing

- Resolve complex and nuanced customer inquiries that require deep product expertise, critical thinking, and tailored solutions
- Own and continuously refine specific support areas, ensuring accuracy, consistency, and a high standard of service
- Identify patterns in customer feedback, uncover root causes of issues, and proactively surface insights that drive meaningful improvements
- Partner closely with Senior Specialists and leadership to enhance workflows, optimize processes, and influence product evolution
- Mentor and support contractors, helping to elevate team performance and foster a culture of learning and collaboration
- Proactively reduce inbound support volume by improving self-service resources, documentation, and internal tools

## What We Are Looking For

- 3+ years of experience in customer support or customer success, ideally in a fast-paced or technical environment
- Strong understanding of platform workflows, support tools, and handling complex or edge-case scenarios
- Proven ability to work independently, prioritize effectively, and navigate ambiguity with confidence
- Exceptional written communication skills with a focus on clarity, empathy, and problem resolution
- A proactive mindset with experience identifying trends and driving improvements that enhance the customer experience

## Why Work at Too Lost

We invest in our team with comprehensive benefits designed to support your health, growth, and creativity.

- 🏥 Health Insurance — Employer-provided health coverage via Anthem Blue Cross Blue Shield, plus Dental, Vision, and Life Insurance
- 💪 Wellness Packages — Up to $100/month toward gym memberships and wellness opportunities
- 🎵 Free Music Distribution — A free Too Lost account with unlimited music distribution, for life
- 🌴 Paid Time Off — Two weeks guaranteed PTO plus additional paid holidays
- 🎉 Events & Discounts — Company-sponsored events and partner discounts
- 🕐 Flexible Schedule — Flexible hours and remote roles available
- 💰 401(k) Plan — Participation in our available 401(k) plans
- 📈 Competitive Compensation — Competitive base salaries with opportunities for commissions and bonuses

## About Too Lost

## Company Overview
- **One-liner**: Too Lost is a global music and technology company that provides a comprehensive digital suite of distribution, publishing, monetization, and protection services for independent rights holders.
- **Entity Type**: Private (total funding $205.3M; latest round $150M led by TA Associates and GoldState Music in March 2026)
- **Headquarters**: New York, New York, United States
- **Founded**: Not publicly available (pre-seed round in August 2022 suggests founding around 2021-2022)
- **Founders**: Gregory Hirschhorn (CEO), Bjarki Larusson (CTO), Alex Silverstein (COO)

## Core Business
- **Primary industry**: Music technology, digital distribution, publishing administration
- **Target customers**: Independent musicians, record labels, studios, brands, funds, and platforms (B2B/B2C mix)
- **Mission**: To provide creators with the access, infrastructure, and tools required to build and scale successful music businesses while retaining full control of their rights and ownership.

## Products & Services
- **Too Lost Platform (SaaS)**: A comprehensive digital suite for distribution to 450+ stores and streaming services, publishing administration, sync licensing, royalty collection, and copyright protection. Includes analytics and rights management tools.

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: Total funding of $205.3M; $150M+ paid to artists; 500K+ artist and label clients; 5M+ represented recordings
- **Notable Investors/Partners**: TA Associates (lead investor), GoldState Music, Sound Royalties, Pinnacle Financial Partners; member of A2IM, Merlin, RIAA, and Music Fights Fraud Alliance
- **Growth Signals**: Headcount of 73 employees (+31.1% YoY); 22 open positions across multiple locations (New York, Los Angeles, Reykjavík, Nashville, Miami, UK, LATAM, Asia); LinkedIn followers up 49.1% year-over-year

## Competitive Advantages
- **Independent focus**: Entirely dedicated to the independent music sector, allowing artists and labels to retain 100% ownership and control
- **Scale and reach**: 450+ integrated stores and services, global distribution with offices in the US and Iceland
- **Industry credibility**: Active membership in major trade organizations (A2IM, Merlin, RIAA) and anti-fraud alliances
- **Technology stack**: Proprietary SaaS infrastructure for rights management, royalty tracking, and data analytics

## Strategic Focus
- **Growth priorities**: Expanding global client acquisition (A&R managers in multiple regions), deepening DSP relationships, scaling engineering and cloud infrastructure, and building out the People team to support rapid headcount growth
- **Direction**: Continue to empower independent creators with enterprise-grade tools while maintaining independence and flexibility

## Why Work Here
- **Culture**: Motivated, committed team focused on empowering independent artists and labels; described as a "music and technology company" with a startup-like energy
- **Work policy**: Hybrid workspace (typically 4 days on-site in the office); remote roles available for certain positions
- **Offices**: New York (HQ), Los Angeles, Reykjavík – with remote possibilities across the US, UK, Latin America, and Asia
- **Notable perks**: Transparent salary ranges posted (e.g., $95k-$100k for Business Intelligence Analyst, $130k-$140k for Senior Full Stack Developer in NY, $50k-$56k for Recruiting Coordinator); engineering team in Reykjavík; opportunities to work across music, tech, and global markets

## Sources
1. [toolost.com/about](https://toolost.com/about)
2. [toolost.com/careers](https://toolost.com/careers)
3. [jobs.lever.co/too-lost](https://jobs.lever.co/too-lost)
4. [builtin.com/company/too-lost](https://builtin.com/company/too-lost)
5. [linkedin.com/company/too-lost](https://linkedin.com/company/too-lost)

## Other roles at Too Lost

- [Business Affairs Coordinator](https://feeny.ai/job/business-affairs-coordinator-too-lost-new-york-chmrra522a7e) — New York, NY
- [HR / People Coordinator](https://feeny.ai/job/hr-people-coordinator-too-lost-new-york-8gak81dvgt4r) — New York, NY
- [Junior Digital Marketing Manager](https://feeny.ai/job/junior-digital-marketing-manager-too-lost-los-angeles-q4pt199s78f7) — Los Angeles, CA
- [Digital Marketing Coordinator](https://feeny.ai/job/digital-marketing-coordinator-too-lost-los-angeles-4av149qmdt7z) — Los Angeles, CA
- [Operations Intern](https://feeny.ai/job/operations-intern-too-lost-new-york-tyamwttrp3pv) — New York, NY
- [A&R Research Intern](https://feeny.ai/job/a-r-research-intern-too-lost-los-angeles-sttxb42j0stt) — Los Angeles, CA
- [Business Development Intern](https://feeny.ai/job/business-development-intern-too-lost-los-angeles-rzhnrqpfn7kt) — Los Angeles, CA
- [Product Management / Commercial Partnerships Intern](https://feeny.ai/job/product-management-commercial-partnerships-intern-too-lost-los-angeles-6ve4bx7jp7tr) — Los Angeles, CA
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- [Investment Analyst](https://feeny.ai/job/investment-analyst-too-lost-los-angeles-z9w842j4gh7j) — Los Angeles, CA