---
title: 'Customer Success Specialist (Turkish Speaking) - 11-Month Fixed-Term Contract at Coursera'
canonical: 'https://feeny.ai/job/customer-success-specialist-turkish-speaking-11-month-fixed-term-contract-hajj1hqrwtnj'
type: 'job'
last_seen: '2026-11-11'
---

# Customer Success Specialist (Turkish Speaking) - 11-Month Fixed-Term Contract at Coursera

- **Company:** Coursera
- **Location:** Dublin, Ireland
- **Posted:** 2026-10-22
- **Last confirmed live:** 2026-11-11
- **Apply:** https://job-boards.greenhouse.io/coursera/jobs/6231935004

## Job description

## About Coursera + Udemy

Coursera and Udemy are now one company, bringing together two mission-driven brands to create the world’s most powerful platform for turning learning into progress. Together, we help more than 300 million learners and 12,000+ enterprise customers build the skills they need for a world being reshaped by AI. Read more about the combined company by visiting our [blog](https://blog.coursera.org/coursera-and-udemy-are-now-one-company-creating-the-worlds-most-comprehensive-skills-platform/).

Why join us now?

AI is transforming how people learn, work, and grow, and the need for new skills has never been greater. Coursera brings trusted content and credentials from leading university and industry partners, while Udemy brings a dynamic skills marketplace and global network of real-world experts. By combining these strengths, we can connect more people and organizations to the skills they need, when they need them.

Shape what comes next

By joining our team, you’ll have the opportunity to reshape how the world learns and applies skills—and help millions of people participate in the new economy. Bring your ideas, expertise, and perspective to meaningful work that can make a difference at global scale.

About this role: This is an 11-month fixed-term contract role supporting our Turkish-speaking customers across EMEA. As a Customer Success Specialist in our Pooled Customer Success EMEA team, you'll support a diverse set of customers through structured engagement sessions, value-driven conversations, and proactive outreach. You'll help customers reach their learning goals while driving key outcomes like retention, adoption, and expansion. Because this service model is evolving, you'll have the chance to shape it by testing new workflows, optimizing handoffs, and sharing insights with leadership. You'll gain exposure to organizations across EMEA and influence customer impact at scale.

About your skills: Customer Success Management Core framework for ensuring customers achieve desired outcomes and reach learning goals. Customer Engagement Conducting structured engagement sessions and proactive outreach to foster long-term relationships. Customer Retentions Maintaining relationships and supporting key retention outcomes through value-driven conversations.

What you’ll be doing:

- Lead engagement sessions that connect customer goals to measurable value and improved learning outcomes.
- Use customer insights, analytics, and usage patterns to surface risks, highlight opportunities, and guide next steps.
- Partner with Sales, Renewals, Support, and other teams to resolve issues, strengthen customer alignment, and support revenue outcomes.
- Manage and prioritize your queue of CTAs, tickets, and assignments with accuracy, speed, and consistent documentation.
- Translate customer feedback into insights for Product and internal teams to support improvements across the platform.
- Help refine and expand the pooled model by testing new processes, sharing observations, and contributing to scalable playbooks.

Qualifications:

- Full business-level proficiency in Turkish, both written and spoken.
- Experience of 1+ years in customer success, account management, sales, or another customer-facing role, ideally in SaaS or tech.
- Demonstrated ability to think critically, solve problems in ambiguous situations, and guide customers with limited information.
- Analytical and data-driven mindset with experience using metrics to identify trends, risks, and opportunities.
- Demonstrated ability to communicate clearly in writing and verbally, with the capacity to adjust your style across different audiences.
- Demonstrated organizational habits, attention to detail, and a consistent approach to documentation and data hygiene.
- Track record of meeting or exceeding customer impact metrics with a results-oriented approach.

Posting Date Posting Date: November 6, 2026 Application Window: November 6- November 10, 2026 We anticipate the application window will be open until November 10 2026. Based on business needs, this opportunity may remain posted beyond or closed before the anticipated application window.

## #LI-JB1

For more information about how Coursera collects and uses your personal information, please see our [Coursera + Udemy Global Applicant Privacy Notice](https://files.clinchtalent.com/1d7f2c0f91ebf75d580f56447fa54859/2acb24eb91f1e23b90ac9e9285de5aaf/Global%20Applicant%20Privacy%20Notice.pdf).

To protect against recruitment fraud, Coursera + Udemy recruiters only communicate via official coursera.org/udemy.com email addresses and never through personal accounts. We do not accept resumes via email or social media; please submit all applications directly through our careers page.

If you encounter suspicious recruitment activity, please report it via our [Fraudulent Activity Submission Form.](https://forms.gle/Mb8UktwuaJAukb3H7)

Coursera is an Equal Opportunity Employer committed to building a welcoming and inclusive workplace. We consider all qualified applicants without regard to legally protected characteristics and provide reasonable accommodations upon request at recruiting@coursera.org.

## About Coursera

## Company Overview
- **One-liner**: Coursera is a global online learning platform that partners with leading universities and companies to offer courses, certificates, and degrees, enabling individuals and organizations to build job-relevant skills.
- **Entity Type**: Public (NYSE: COUR)
- **Headquarters**: Mountain View, California, USA
- **Founded**: 2012
- **Founders**: Andrew Ng and Daphne Koller

## Core Business
- **Primary industry**: EdTech, online learning, professional development and credentialing
- **Target customers**: B2C (individual learners), B2B (enterprises and teams via Coursera for Business), B2G (governments and institutions)
- **Mission**: “To provide universal access to world-class learning” [coursera.org](https://www.coursera.org/about)

## Products & Services
- **Courses & Specializations**: Free and paid online courses across AI, data science, business, health, and more, often with shareable certificates.
- **Professional Certificates**: Job-aligned programs co-created with employers like Google, IBM, and Microsoft (e.g., Google Cybersecurity, IBM Data Analyst).
- **Online Degrees**: Bachelor’s and master’s degrees from accredited universities in fields such as computer science, data, and business.
- **Coursera Plus**: Annual subscription offering unlimited access to most courses, Specializations, and Professional Certificates.
- **Coursera for Business (Teams & Enterprise)**: Enterprise learning platform with analytics, skills benchmarking, and tailored workforce training. [coursera.org](https://www.coursera.org/)
- **AI-Powered Features**: Coach (personalized guide), Role Play, Course Builder, and Skills Tracks — all designed to deliver scalable, personalized learning.
- **Udemy Merger (Pending)**: In December 2025, Coursera announced a definitive agreement to combine with Udemy, creating one of the world’s most comprehensive skills development platforms (all-stock transaction, subject to approvals). [investor.coursera.com](https://investor.coursera.com/news/news-details/2026/Coursera-Reports-Fourth-Quarter-and-Full-Year-2025-Financial-Results/default.aspx)

## Market Standing
- **Valuation/Market Cap**: Not publicly available in provided sources (public company; market cap fluctuates and is not disclosed in the search results).
- **Key Metric**: Full-year 2025 revenue of $757 million (up 9% YoY). Guidance for 2026: $805–815 million. [investor.coursera.com](https://investor.coursera.com/news/news-details/2026/Coursera-Reports-Fourth-Quarter-and-Full-Year-2025-Financial-Results/default.aspx)
- **Notable Investors/Partners**: Over 375 university and industry partners including Google, IBM, Microsoft, Stanford, Yale, and Anthropic. Key shareholders: New Enterprise Associates (NEA) and Andrew Ng (Chairman).
- **Growth Signals**: 197 million registered learners as of Dec 31, 2025; 93% net retention rate for paid enterprise customers; Q4 2025 revenue growth of 10% YoY; India development center expected to drive 33% of product innovation by 2027; merger with Udemy to expand reach.

## Competitive Advantages
- **Trusted Credentials**: Courses and certificates issued directly by top universities and industry leaders (Google, IBM, etc.), widely recognized by employers.
- **AI-Powered Personalization**: Generative AI features (Coach, Role Play, Course Builder) differentiate the learning experience.
- **Scale & Catalog**: One of the largest online learning catalogs globally, covering high-demand fields like GenAI, data science, and cybersecurity. [coursera.org](https://www.coursera.org/)
- **Public Benefit Corporation & B Corp**: Demonstrates commitment to social impact and accessible education.

## Strategic Focus
- **AI Integration**: Continuing to embed AI across the platform to improve learning outcomes and instructor/partner tools.
- **Udemy Combination**: Completing the merger with Udemy to create the most comprehensive skills platform for both individual learners and enterprises.
- **India Expansion**: Building a cross-functional development center in India (product, engineering, data, design) to drive local and global innovation. [careers.coursera.com](https://careers.coursera.com/india-tech-jobs)
- **Enterprise & Government Upskilling**: Scaling Coursera for Business to serve larger organizations and public sector clients worldwide.

## Why Work Here
- **Culture & Impact**: Mission-driven environment focused on transforming lives through learning. Annual “Make-A-Thon” encourages innovation across teams.
- **Career Growth**: Extensive careers rubric, opportunities to work on high-impact projects, and early influence in new geographies (e.g., India Tech Jobs).
- **Remote/Hybrid Policy**: Not explicitly defined in provided materials, but roles are located in Mountain View (HQ) and India (Delhi/NCR); likely offers hybrid or remote flexibility.
- **Engineering & Product Teams**: Cross-functional setup in India covering enterprise payments, machine translations, API platform, and notifications — with autonomy to execute independently. [careers.coursera.com](https://careers.coursera.com/india-tech-jobs)
- **Diverse Roles**: Current openings include Content Production Manager, Instructional Designer, Learning Designer, Degree Program Operations Specialist, and more. [job-boards.greenhouse.io](https://job-boards.greenhouse.io/coursera)

## Sources
1. [coursera.org](https://www.coursera.org/about) – About Coursera
2. [coursera.org](https://www.coursera.org/) – Main site (product details, FAQs)
3. [investor.coursera.com](https://investor.coursera.com/news/news-details/2026/Coursera-Reports-Fourth-Quarter-and-Full-Year-2025-Financial-Results/default.aspx) – Q4 & FY2025 Financial Results
4. [careers.coursera.com](https://careers.coursera.com/india-tech-jobs) – India Tech Jobs page (development center info)
5. [job-boards.greenhouse.io](https://job-boards.greenhouse.io/coursera) – Careers page (open positions)

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