---
title: 'Customer Success Specialist at Xometry Turkey'
canonical: 'https://feeny.ai/job/customer-success-specialist-xometry-turkey-turkey-fp1vd8mbfgmd'
type: 'job'
last_seen: '2026-09-12'
---

# Customer Success Specialist at Xometry Turkey

- **Company:** Xometry Turkey
- **Location:** Turkey
- **Posted:** 2025-04-16
- **Last confirmed live:** 2026-09-12
- **Apply:** https://job-boards.greenhouse.io/xometryturkey/jobs/4637741007

## Job description

Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity.

With a proud announcement for the manufacturing ecosystem, we wrapped off our Tridi adventure, which began in 2014, and put an end to our experience as a technology startup in the manufacturing sector. We have joined the Xometry (NASDAQ: XMTR) global team!

With our platform enabled by artificial intelligence and more than 300 manufacturing partners, we, as Xometry Turkey, are currently leading the digitization adventure of manufacturing supply processes in Turkey.

Our brilliant team, which presently numbers 40 employees, is expected to increase to more than 100 persons by the end of 2023, according to an exciting growth prediction.

If you are excited to be a part of the digital transformation in the field of manufacturing, if you love manufacturing but think that it should be innovative, if you trust yourself and your experience in project and process management, if you want to be a part of a dynamic business and dynamic team, this job is for you!

What You’ll Be Doing:

As a Customer Success Specialist, you will work with our Operations Manager in our Operations team. You will take an important role in the value chain by managing the on-time delivery and quality control processes of all Tridi's orders and contributing directly to customer satisfaction.

- Following and controlling the production processes of the orders given to the production partners (additive manufacturing, machining, sheet metal laser cutting and press brake bending, volume molding, etc.),
- Ensuring project coordination by communicating with customers and production partners during the project,
- Support of the manufacturing process: control of dates and dispatch, organization of delivery and quality control of the products,
- Technical support to production partners,
- Solving problems and special cases with customers and manufacturers that occur during order processing.
- Undertaking the management of the relevant project between the production partner and the customer during the production period,
- Following the logistics process of work packages from production partners,
- Supervision of the processing of production orders, documentation in internal CRM and ERP systems,
- Contacting the production partner for rework and/or remanufacturing for work packages with quality problems,
- Working in coordination with quality, logistics and purchasing department,

What it takes:

- Preferably graduated from Mechanical Engineering, Manufacturing Engineering, Materials and Metallurgical Engineering, Industrial Engineering etc. departments of universities,
- Previous customer success, order management experience
- Fluent in English (minimum B2 level)
- Who wants to continue his career in the field of production technologies,
- With good communication skills; will be able to maintain business relations with the customer, production network and in-house departments,
- Thinking fast and easily adapting to changing conditions,

## What You'll Experience at Xometry Türkiye

Joining Xometry Türkiye means you'll have access to a wide range of benefits and unique opportunities:

- Great Place To Work Certified Atmosphere: Join a certified team recognized for exceptional workplace culture.
- Global Exposure: Immerse yourself in a global experience and collaborate with an international team hailing from over 20 countries in Europe and beyond.
- Endless Challenges: Embrace never-ending challenges, working alongside talented teammates who share your passion for innovation.
- Financial Well-Being: Enjoy earning salary in Euro, food card benefits, complimentary private health insurance, and a transportation allowance.
- Professional Development: Enjoy limitless opportunities for professional growth at one of the world's fastest-growing and successful companies in its category.
- Team-Building Events: Engage in monthly team-bonding events and celebrate the success of the team with big parties every quarter.
- In-Office Perks:Savor in-office perks such as unlimited coffee (our favorite is XometryLatte), breakfast, pizza days, tea and dessert breaks, and more.
- Recognition and Gifts: Receive special gift boxes during significant moments in your Xometry journey.
- Paid Birthday Leave: Your special day deserves special treatment - take a paid birthday leave to recharge and cherish precious moments with loved ones.

Who we are:

Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity.

Xometry is the world’s leading on-demand manufacturing platform. We offer vast production capacities, instant online quotes and attractive pricing. Our European network of over 2,000 manufacturers and over 5,000 worldwide allows us to maintain quick turnaround times while offering a wide range of capabilities including CNC machining, 3D printing, sheet metal fabrication, and injection moulding. Xometry works with a broad range of clients, from start-ups to Fortune 100 companies such as BMW and Bosch.

Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

## About Xometry Turkey

## Company Overview
- **One-liner**: Xometry Turkey (formerly Tridi) is the Turkish subsidiary of Xometry, operating an AI-powered on-demand manufacturing marketplace that connects corporate buyers with a global network of qualified suppliers for CNC machining, 3D printing, sheet metal, and other custom parts.
- **Entity Type**: Private – Subsidiary of Public Company (Xometry, NASDAQ: XMTR)
- **Headquarters**: Pendik, Istanbul, Turkey
- **Founded**: 2014 (as Tridi); rebranded to Xometry Turkey in March 2023)
- **Founders**: Not publicly available (Tridi was founded by an undisclosed team; specific names not listed in sources)

## Core Business
- **Primary industry**: On‑demand manufacturing / Industrial machinery manufacturing
- **Target customers**: B2B – Fortune 1000 companies, mid‑sized enterprises, and small‑to‑medium businesses (SMBs) that need rapid prototyping to mass production.
- **Mission or purpose statement**: Revolutionize on‑demand manufacturing by leveraging artificial intelligence to provide instant, accurate pricing and lead times while matching buyers with the right suppliers locally and globally.

## Products & Services
- **Xometry Instant Quoting Engine® (Xometry IQ)**: AI‑powered SaaS that analyzes part designs (using data science and machine learning) to generate real‑time pricing, lead times, and DFM (Design for Manufacturability) feedback.
- **CNC Machining**: Precision milling and turning for metals and plastics.
- **3D Printing**: FDM, SLS, SLA, and other additive technologies.
- **Sheet Metal Forming**: Laser cutting, bending, welding, and finishing.
- **Injection Molding**: Low‑ and high‑volume plastic injection molding.
- **Die Casting**: Metal die casting for complex geometries.
- **Silicone Molding**: Liquid silicone rubber (LSR) and compression molding.
- **Quality Assurance**: ISO 9001:2015 certified; in‑house QA lab and engineering support.

## Market Standing
- **Valuation / Market Cap**: Not disclosed for the Turkish entity. Parent company Xometry (XMTR) had a market cap of approximately $1.3‑1.5B as of mid‑2025 (fluctuates).
- **Key Metric**:
  - **Total Funding (prior to acquisition)**: $436,000 (seed rounds in 2021, led by TechOne VC)
  - **Acquisition Price**: $5,000,000 (acquired by Xometry on March 3, 2023)
- **Notable Investors/Partners**: TechOne VC (lead investor in seed round); parent company Xometry is backed by BMW i Ventures, Dell Technologies Capital, Fidelity, and others.
- **Growth Signals**:
  - Headcount: 52 employees (+7.6% YoY as of 2025)
  - LinkedIn followers: 34,412 (annual growth +5.3%)
  - Network: Over 5,000 manufacturing suppliers worldwide
  - Parts shipped: 165 million+ (global Xometry figure)
  - Capabilities: 16+ processes, 200+ materials, parts as fast as 3 days

## Competitive Advantages
- **AI‑Driven Pricing & Matching**: The Instant Quoting Engine uses millions of data points to provide transparent, consistent pricing and optimal supplier matching – a key differentiator in an opaque industry.
- **Scalable Global Network**: Access to 5,000+ vetted manufacturers worldwide ensures capacity, redundancy, and resilience.
- **ISO Certification & Quality Lab**: ISO 9001:2015 certification and an in‑house quality assurance lab give buyers confidence in part quality.
- **Integrated Platform**: From quoting to order tracking, payment, and logistics – all in one digital interface with strict NDAs.

## Strategic Focus
- **Expanding the Turkish Ecosystem**: Xometry Turkey aims to digitise local manufacturing by onboarding more Turkish suppliers into the global marketplace.
- **Deepening Corporate Relationships**: Focus on key accounts in automotive, aerospace, defense, and industrial machinery.
- **Leveraging AI & Data**: Continuous improvement of the quoting engine to handle more complex parts and materials.
- **Building a Resilient Supply Chain**: Using marketplace liquidity to reroute work during disruptions (e.g., pandemics, natural disasters).

## Why Work Here
- **Culture**: Described as a startup‑like environment within a global public company. Emphasis on ownership, collaboration, and “building the largest and most liquid manufacturing marketplace.” Team events, monthly bonding, and quarterly parties.
- **Work Policy**: Hybrid in Istanbul (office presence expected for some roles); fully remote possible for other cities in Turkey. On‑site workspace with 7 offices.
- **Perks & Benefits** (from job postings):
  - Paid birthday leave
  - Recognition gifts and special occasion boxes
  - Unlimited coffee (including “XometryLatte”), breakfast, pizza days, tea & dessert breaks
  - Monthly team‑bonding events and quarterly celebrations
  - Professional development opportunities
  - Salary paid in EUR
  - Food card benefits, private health insurance, transportation allowance
  - Global exposure – collaborate with colleagues from 20+ countries
- **Engineering Culture**: AI and data science are at the core of the product; engineers work on challenging problems in pricing, matching, and supply chain optimization.

## Sources
1. [Xometry Turkey Official Website](https://xometry.com.tr/en/)
2. [Xometry Turkey LinkedIn Profile](https://tr.linkedin.com/company/xometry-turkiye)
3. [Xometry Turkey About Page (staging)](https://staging-wp.xometry.com.tr/en/about/)
4. [Built In – Xometry Turkey Company Profile](https://builtin.com/company/xometry-turkey)
5. [Greenhouse Job Posting – Key Account Manager](https://job-boards.greenhouse.io/xometryturkey/jobs/4707676007)

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