--- title: 'Customer Success Systems Administrator at AvePoint' canonical: 'https://feeny.ai/job/customer-success-systems-administrator-avepoint-richmond-2qgs6s51snhq' type: 'job' last_seen: '2026-11-02' --- # Customer Success Systems Administrator at AvePoint - **Company:** AvePoint - **Location:** Richmond, VA - **Posted:** 2026-10-27 - **Last confirmed live:** 2026-11-02 - **Apply:** https://www.avepoint.com/careers/job-detail?gh_jid=8328273 ## Job description Gainsight & Customer Success Systems Administrator ## Overview AvePoint is seeking a highly motivated Customer Success Systems Administrator to serve as a strategic administrator and business partner for our Customer Success technology ecosystem, with a primary focus on Gainsight. This role will be responsible for optimizing customer lifecycle workflows, driving digital customer engagement, and enabling scalable customer success motions through automation, reporting, and operational excellence. As part of the Customer Success organization, you will partner closely with Customer Success, Technical Account Management, Renewals, Revenue Operations, Product, and Business Systems to ensure our technology investments directly drive customer adoption, retention, expansion, and operational efficiency. This role will be responsible for optimizing customer and partner lifecycle workflows, driving digital customer engagement, and enabling scalable customer success motions through automation, reporting, and operational excellence. As part of the Business Operations organization, you will partner closely with Customer Success, Technical Account Management, Customer Marketing, Channel, Renewals, Revenue Operations, Product, and Business Systems to ensure our technology investments directly drive customer adoption, retention, expansion, and operational efficiency. ## What You'll Do Customer Success Technology Administration - Serve as a primary administrator and subject matter expert for Gainsight. - Ensure platform stability, scalability, governance, and adherence to best practices. - Configure and optimize: o    Rules Engine o    Success Plans o    CTAs and Playbooks o    Lifecycle Management o    Dashboards and Reporting o    Journey Orchestrator Programs o    Customer Health Score Frameworks - Partner with Dynamics administrators and Business Systems teams to maintain data integrity and integration effectiveness across platforms. - Manage system enhancements, testing, documentation, and release processes. - Manage, configure, and maintain the Gainsight PX (Product Experience) platform, including building in-app guides and banners and tracking product usage and feature adoption. Customer Health & Risk Intelligence - Administer and continuously evolve customer health score methodologies. - Collaborate with Customer Success leadership to define meaningful measures that predict customer retention, adoption, growth, and risk. - Analyze trends and recommend improvements to scoring logic, weighting, and automation. - Ensure health score frameworks align with business priorities and customer success motions. - Develop reporting that helps leaders proactively identify renewal risks and growth opportunities. Customer Lifecycle Automation & Digital Success - Design and optimize automated customer engagement programs using Gainsight Journey Orchestrator. - Create scalable customer touchpoints that improve onboarding, product adoption, customer education, and renewal readiness. - Partner with Digital Customer Success teams to operationalize automated engagement strategies. - Evaluate program effectiveness and continuously improve engagement outcomes through data-driven insights. Call-to-Action (CTA) & Workflow Optimization - Manage and optimize CTA strategies, workflows, and playbooks that guide customer-facing teams. - Monitor adoption, completion rates, and effectiveness of operational processes. - Partner with CSMs, TAMs, and leadership to reduce administrative effort and increase customer-facing productivity. - Identify opportunities to automate repetitive tasks and improve operational efficiency. Analytics & Executive Insights - Develop reports and dashboards that provide actionable insights into customer health, adoption, retention, and operational performance. - Support quarterly business reviews, renewal planning, and leadership reporting. - Leverage customer success data to identify trends, gaps, and opportunities for process improvement. - Provide recommendations that improve customer outcomes and drive business impact. Strategic Initiatives & Cross-Functional Collaboration - Lead Gainsight enhancement initiatives from requirements gathering through implementation and adoption. - Translate business requirements into scalable technology solutions. - Partner with: o    Customer Success - Customer Marketing - Channel Team o    Technical Account Management o    Renewals o    Sales Operations - Communicate project progress, risks, recommendations, and business impact to stakeholders at all levels. ## What You'll Bring Required Qualifications - 3+ years of hands-on Gainsight administration experience in a SaaS environment. - Demonstrated expertise with: o    Rules Engine o    Health Scores and Scorecards o    CTAs and Playbooks o    Success Plans o    Journey Orchestrator o    Reporting & Dashboards o    Data Management - Experience supporting Customer Success, Technical Account Management, Renewals, or Customer Operations functions. - Strong analytical and problem-solving skills with the ability to translate business goals into scalable system solutions. - Experience managing multiple projects simultaneously in a fast-paced environment. - Excellent communication and stakeholder management skills. ## Preferred Qualifications - Gainsight Level 3 Certification or advanced Gainsight certifications. - Experience with customer success and revenue technology platforms such as: o    Microsoft Dynamics - Familiarity with SaaS customer lifecycle metrics, including: o    Product adoption o    Time-to-value o    Health scores o    Retention - Experience supporting global Customer Success organizations. Success in This Role Within your first year, you will: - Establish Gainsight as a scalable and trusted platform for Customer Success. - Improve the effectiveness of customer health scoring through measurable business outcomes. - Expand digital customer success programs that drive adoption and customer engagement at scale. - Increase operational efficiency through automation and improved workflow design. - Deliver meaningful reporting and insights that drive proactive customer management. - Build strong partnerships across Customer Success and Revenue Operations. - Help evolve AvePoint's Customer Success technology strategy to support long-term customer retention and growth. The Salary Range for this role is $75,000–$110,000. At AvePoint, we strive to offer competitive, fair, and equitable total rewards. The listed salary range represents a good faith estimate, with final offers based on location, experience, skills, and qualifications. The listed range reflects base salary only; our total rewards include base salary, comprehensive benefits (medical, dental, vision, 401(k) with match, unlimited PTO), and, depending on the role, bonuses, commissions, or equity (RSUs). We welcome compensation discussions—apply even if your expectations fall outside the range. Any personal data you share with us during the application process will be processed strictly in compliance with applicable data protection laws and our [Privacy Notice](https://www.avepoint.com/company/privacy-notice). ## About AvePoint ## Company Overview - **One-liner**: AvePoint is a global leader in data security, governance, and resilience, providing a unified platform to help organizations protect, manage, and optimize their data across Microsoft, Google, Salesforce, and other collaboration environments in an AI-driven world. - **Entity Type**: Public (NASDAQ: AVPT) - **Headquarters**: Jersey City, New Jersey, United States - **Founded**: 2001 - **Founders**: The company was founded by a team of entrepreneurs; the journey began in a public library in Somerset, New Jersey. ## Core Business - Primary industry/industries: Enterprise SaaS (Data Security, Governance, and Resilience) - Target customers: B2B, heavily focused on Enterprise and Government (including highly regulated industries) - Mission or purpose statement: To enable organizations to confidently embrace the future of work by simplifying collaboration, securing data, and unlocking the potential of AI. Their platform, the AvePoint Confidence Platform, acts as the "Trust Layer" for modern data challenges. ## Products & Services - **[AvePoint Confidence Platform]**: A unified, cloud‑native SaaS platform that integrates data security, governance, and resilience. It addresses four core data challenges: 1. **Digital Sprawl**: Scalable backup and granular restore from a single platform. 2. **Legacy & Fragmented Data**: Full lifecycle management from creation to retirement, including discovery and cleanup of Redundant, Outdated, and Trivial (ROT) data. 3. **Overexposed Data**: Visibility and least-privilege access controls, automated policy reviews, and configuration drift remediation. 4. **Data Loss & Interruption**: Proactive security and compliance controls to mitigate reputational risk. - **Specialized Solutions**: The platform includes specific tools for Microsoft 365 Copilot analytics, workspace management (MyHub), and rapid cloud backup (Cloud Backup Express). - **Certifications & Compliance**: The platform is certified against major standards including ISO 27001:2022, ISO 27701:2019, ISO 27017:2015, SOC 2 Type II, FedRAMP (Moderate), IRAP (Australia), and CSA STAR. ## Market Standing - **Valuation/Market Cap**: (Not publicly available from search results, but as a NASDAQ-traded company, this fluctuates. Check Yahoo Finance or a similar service for current data.) - **Key Metric**: Annual Revenue (Public) OR Total Funding (Private): **Public Company** - refer to SEC filings (10-K/10-Q) for the most recent quarterly/annual revenues. - **Notable Investors/Partners**: Deeply embedded partnership with **Microsoft** (has won the Global Microsoft Partner of the Year Award six times). Other key ecosystem partners include Google and Salesforce. - **Growth Signals**: - Serves **28,000+ customers** in **100 countries**. - Over **3,000 employees** globally, with a strategically distributed workforce (two-thirds in APAC). - Expanded FedRAMP authorization to include three new products in 2024. - Launched an **AI Lab in Singapore** in 2024 to drive industry-focused innovation. - Hosted across **14 global data centers**. ## Competitive Advantages - **Deep Microsoft Ecosystem Integration**: AvePoint is a long-standing, premier partner of Microsoft with one of the largest SaaS userbases in the Microsoft 365 ecosystem. Their history dates back to providing backup for SharePoint 2001. - **Comprehensive "Trust Layer"**: They are one of the few vendors to unify data security, governance, and resilience (backup & recovery) into a single platform, meeting the needs of highly regulated industries and governments. - **Highest Security Standards**: Holds extensive, globally recognized security and compliance accreditations (FedRAMP, SOC 2, ISO 27701, IRAP), making them a trusted partner for the public sector and regulated industries. - **Global Infrastructure & Support**: A strategically distributed global workforce and 14 data centers support data sovereignty requirements worldwide. ## Strategic Focus - **AI-Ready Data Governance**: Centered on the idea that AI is only as good as the data it uses. AvePoint focuses on helping organizations prepare, secure, and govern their data for AI adoption (e.g., providing benchmarking and analytics for Microsoft 365 Copilot). - **Serving the Public Sector**: Actively expanding its FedRAMP authorized product portfolio to capture more government business in the US and other regulated regions. - **Continued Platform Expansion**: Adding new analytics, workspace management, and rapid backup solutions to broaden the scope of the Confidence Platform. ## Why Work Here - **Award-Winning Culture**: Recognized as an **Inc. Best Workplace** (back-to-back), a **Built In Best Place to Work (2024)**, and a **Great Place to Work** (93% of US employees say it's a great place to work vs. 57% at a typical US-based company). Also received awards in the Philippines, Australia, and from kununu (Top 2025 Company). - **Culture & Values**: The company describes its culture with five core values and leadership behaviors: - **Ownership and Accountability** ("We take full accountability, set high standards...") - **Teamwork** ("promoting global collaboration and taking pride in helping, sharing, mentoring...") - **Agility** ("quick, informed decision-making... a growth mindset") - **Visionary and Practical** ("bold ideas... turning them into groundbreaking realities") - **Inclusive and Empathetic** ("Diversity is at the core of our success... fostering inclusive collaboration") - **Growth Trajectory**: With over 3,000 employees and a history of rapid growth, there are significant opportunities to make an impact and "craft your career." - **Global & Remote-Flexible**: Opportunities are available across **North America, APAC, and EMEA** in cities like Jersey City, New York, London, Singapore, Sydney, and many more. They also have remote positions in Poland and other locations. - **Entrepreneurial Spirit**: The company encourages a "builder" mindset, where employees are empowered to "seize" opportunities and take ownership. ## Sources 1. [Avepoint.com - Company Site](https://www.avepoint.com/) 2. [Avepoint.com - History Page](https://www.avepoint.com/history) 3. [Avepoint.com - Careers Page](https://www.avepoint.com/careers) 4. [LinkedIn - AvePoint](https://www.linkedin.com/company/avepoint) 5. [Great Place to Work - AvePoint](https://www.greatplacetowork.com/en/certified-company/7048881) ## Other roles at AvePoint - [PeopleSoft Tech Lead](https://feeny.ai/job/peoplesoft-tech-lead-avepoint-cebu-4pazm02tm1ds) — Cebu, Philippines - [PeopleSoft Tech Lead](https://feeny.ai/job/peoplesoft-tech-lead-avepoint-manila-dn32n0ehabhn) — Manila, Philippines - [Admin Executive](https://feeny.ai/job/admin-executive-avepoint-johor-bahru-johor-qrv0mw2s4r2z) — Johor Bahru Johor, Malaysia - [Customer Success Systems Administrator](https://feeny.ai/job/customer-success-systems-administrator-avepoint-arlington-cnseyq35p9m2) — Arlington, VA - [Gainsight & Customer Success Systems Administrator](https://feeny.ai/job/gainsight-customer-success-systems-administrator-avepoint-jersey-city-wc21tn8gzs69) — Jersey City, NJ - [Senior Account Executive](https://feeny.ai/job/senior-account-executive-avepoint-barcelona-mpjv98g0t4k1) — Barcelona, Spain - [Senior Developer (Power Platform)](https://feeny.ai/job/senior-developer-power-platform-avepoint-singapore-w13d6j5qtq47) — Singapore - [Customer Success Engineer - English/French Bilingual](https://feeny.ai/job/customer-success-engineer-english-french-bilingual-avepoint-manila-f91fs23gkj3d) — Manila, Philippines - [Project Support Engineer (Nightshift)](https://feeny.ai/job/project-support-engineer-nightshift-avepoint-manila-fr054z27rz68) — Manila, Philippines - [HR assistant - HCM](https://feeny.ai/job/hr-assistant-hcm-avepoint-ho-chi-minh-city-4xv4mztz2h5f) — Ho Chi Minh City, Vietnam