--- title: 'Customer Success Team Lead (German-speaking) at Secfix' canonical: 'https://feeny.ai/job/customer-success-team-lead-german-speaking-secfix-germany-my2d1xyn2f37' type: 'job' last_seen: '2026-11-06' --- # Customer Success Team Lead (German-speaking) at Secfix - **Company:** Secfix - **Location:** Germany - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-11-03 - **Last confirmed live:** 2026-11-06 - **Apply:** https://jobs.ashbyhq.com/secfix/48a44a00-58c8-489c-a3ed-06e56c6df669 ## Job description Remote within EU time zones · Fluent German and English required At Secfix, we're at the forefront of automating security compliance in Europe. We help companies get and stay ISO 27001, GDPR, TISAX, and SOC 2 fast and easy and reduce hundreds of hours of manual work. Secfix is run by a 100% remote team with the exception of our DACH sales team, which is based in Munich. We're a high-performing team looking for passionate, execution-focused, owners to help us automate security and compliance for modern companies and become the European compliance automation leader. We've raised our $12M Series A and are backed by top VCs, including Alstin Capital, Neosfer (Commerzbank), and Bayern Capital. This is where careers are made! ## About the Role Our CSM team has grown to five Customer Success Managers, each running a book of customers through ISO 27001, SOC 2, TISAX, NIS 2 and DORA. As the team keeps growing, we're creating a dedicated Team Lead role: a manager who works alongside the CSMs every day and makes their coaching and development a priority! ## What You'll Do Lead the CSM team - Line-manage the CSMs: regular 1:1s, structured feedback, input to performance reviews and individual development plans - Own onboarding for new CSMs so they're productive on their first accounts fast - Allocate books and manage capacity across the team as customers and CSMs are added - Run a team health review covering at risk accounts, renewals and onboarding blockers - Own customer escalations within the CSM books - Own the CSM playbook and keep it current - Decide which CSM workflows to automate, and build the agents and automations with AI Drive the team's upsell performance - Coach CSMs on spotting and running framework and service upsells within their books - Keep the team's upsell pipeline clean and be accountable for the team's upsell number Run your own portfolio - Manage customers end to end: implementation, audit readiness, ongoing compliance, and upsell within those accounts - Stay close enough to the day-to-day work that your coaching is grounded in it ## About You This is a player-coach role where you'll be 60-70% hands-on operating with your own book of business, and 30-40% conducting management tasks. You'll be the line manager for all CSMs and run 1:1s, feedback loops, onboarding, and provide inputs to performance reviews and career development, while keeping a reduced portfolio of your own customers (because we don't think you can coach CSMs well on work you don't do). - You've managed or formally coached CSMs before for at least 1 year and want to keep doing it; this isn't a first step into management - 4+ years as a Customer Success Manager in B2B SaaS, ideally with mid-market or DACH Mittelstand customers - Fluent German and English as our CSM team works with customers in both - Comfortable with a revenue component: you've carried an upsell or NRR target yourself and can coach others toward one - You've built automations or AI workflows for yourself or your team, not just used chat tools, and you'd want to do the same here. - Structured and direct in feedback; you can run a hard performance conversation without the Head of CS in the room - You work well in a written-first remote team: clear specs and updates over meetings, high ownership, low need for synchronous oversight ## Nice to have - Experience in compliance, information security or GRC (ISO 27001 or TISAX in particular) - You've built or reworked a CSM onboarding programme before - You've worked in a fully remote team of a similar size Interview Process - Screening call with Steve, our recruiter - Interview with Kuba, Head of Customer Success - Take-home challenge - Challenge interview with Kuba and Fabiola, our CEO - Culture interview with Grigory, CTO - Meet for a final lunch in-person with Kuba (we'll fly you!) ## What we offer - Remote Work: 100% remote work with a virtual office in Gather. - Competitive Salary: Industry-competitive local salaries. We pay local rates that are at or above the market. We share this philosophy with GitLab. - Equity: Generous equity package – we're all owners of Secfix and beneficiaries of our collective success. - Mentorship: We are backed by top VCs and accelerators and have direct access to world-class mentors. - Development Budget: €1,000 annual personal development budget. - Home office Budget: Home office budget and access to co-working spaces. - Holidays: 26 days holiday + local public holidays. - Annual Retreat: Annual retreat to build connections and inspire ideas (this year we've met in Alicante, Spain!). - Company Events: Company-wide events to build relationships and have some fun! - Tech Equipment: Latest tech equipment (MacBook, monitors, headphones). ## About Secfix ## Company Overview - **One-liner**: Secfix is Europe’s end-to-end security compliance platform that automates certifications (ISO 27001, SOC 2, NIS2, TISAX, GDPR) for SMBs and mid-market companies. - **Entity Type**: Private (Series A) - **Headquarters**: Munich, Germany (Salvatorplatz 3, 80333) - **Founded**: 2021 - **Founders**: Grigory Emelianov (CEO), Branko Džakula (CTO), Fabiola Munguia (CISO) ## Core Business - **Primary Industry**: Security compliance automation / IT services and consulting - **Target Customers**: B2B – SMB and mid-market companies across Europe, including regulated industries (finance, energy, automotive) - **Mission**: “On a mission to help companies build trust & accelerate growth” by making certifications fast, transparent, and repeatable. ## Products & Services - **Compliance Automation Platform** (SaaS): Automates evidence collection, policy management, risk assessments, and audit preparation for frameworks like ISO 27001, SOC 2, NIS2, DORA, TISAX, GDPR, ISO 42001, ISO 27701, ISO 9001, and ISO 27018. - **CISO-as-a-Service** (Service): Provides dedicated security expertise, continuous monitoring, incident management, and penetration testing. - **Risk Management** (SaaS feature): Automated risk assessments linked to pre-mapped controls, with guided questionnaires. - **Policy Management** (SaaS feature): 20+ customizable, audit-ready policy templates with acceptance tracking. - **Employee Compliance** (SaaS feature): Automated onboarding/offboarding, task reminders, and security training tracking. - **Vendor Management** (SaaS feature): Automatic vendor discovery via SSO, risk tracking, and assessment management. ## Market Standing - **Valuation/Market Cap**: Not disclosed - **Key Metric**: Total funding ~$15.8 M – $16.5 M (conflicting reports) with a $12 M Series A raised in February 2026 (led by Alstin Capital) - **Notable Investors**: Octopus Ventures (led Seed round), Alstin Capital (led Series A), other angel investors - **Growth Signals**: - Employee headcount: 30 (34.6% YoY growth) - Operating across 10 countries (Germany, UK, India, Poland, Austria, Montenegro, etc.) - Audit success rate and CSAT score both at 100% (company claim) - 90% automation for most frameworks - Active job postings grew 433% YoY ## Competitive Advantages - **Deep Europe focus**: Designed specifically for EU regulations (GDPR, NIS2, DORA, TISAX) with German-built technology and European cloud infrastructure. - **Automation + expertise combo**: Replaces slow manual compliance with AI-driven workflows, plus real CISO advisory. - **All-in-one platform**: Covers the full compliance lifecycle – from risk assessment to audit preparation and continuous monitoring – unlike point solutions. - **Proven track record**: 100% audit success rate and hundreds of customers across 15+ European countries including banks, energy companies, and multinationals. ## Strategic Focus - Continue expanding compliance framework coverage (e.g., EU AI Act, ISO 42001). - Deepen automation capabilities to reduce manual effort further. - Scale customer base beyond SMBs into larger mid-market and regulated enterprises. - Grow remote team across Europe while maintaining a “remote-first, async-friendly” culture. ## Why Work Here - **Culture**: “Remote by design” – async workflows, flexible hours, and a distributed team across Munich, Berlin, London, and other European cities. - **Values**: Extreme ownership, customer obsession, fast & reliable, trust through clarity, build smart & lean. - **Engineering environment**: Modern SaaS stack, ex-Amazon and MAN technical leadership, focus on automation and security. - **Growth trajectory**: Fast-growing private startup (revenue ~$1.1 M annually, headcount up 34% YoY) with aggressive hiring (16 open roles). - **Perks**: Work with top-tier investors, hands-on compliance experts, and a diverse team of auditors, engineers, and CSMs. ## Sources 1. [secfix.com – About Us](https://www.secfix.com/about-us) 2. [secfix.com – Homepage](https://www.secfix.com/) 3. [secfix.com – Jobs](https://jobs.ashbyhq.com/secfix) 4. [cbinsights.com – Secfix Company Profile](https://www.cbinsights.com/company/secfix) 5. [linkedin.com – Secfix Company Page](https://www.linkedin.com/company/secfix/) ## Other roles at Secfix - [Head of Product Engineering](https://feeny.ai/job/head-of-product-engineering-secfix-munich-8hrz1qfyyp20) — Munich, Germany - [Product Engineering Lead](https://feeny.ai/job/product-engineering-lead-secfix-munich-7evr5gpk91qp) — Munich, Germany - [Secfix BDR Hiring Day - Munich](https://feeny.ai/job/secfix-bdr-hiring-day-munich-secfix-munich-httf2msn2vby) — Munich, Germany - [Senior Engineering Manager, Product Engineering](https://feeny.ai/job/senior-engineering-manager-product-engineering-secfix-munich-zk1yg4by6qpe) — Munich, Germany - [Business Development Representative - Mid-Market (German-speaking)](https://feeny.ai/job/business-development-representative-mid-market-german-speaking-secfix-munich-zw7yj252hmxd) — Munich, Germany - [Business Development Representative - SMB (German-speaking)](https://feeny.ai/job/business-development-representative-smb-german-speaking-secfix-munich-1b4xqm2q76vx) — Munich, Germany - [GRC Specialist (German-speaking)](https://feeny.ai/job/grc-specialist-german-speaking-secfix-emea-md7z40y9bcd9) — EMEA - [GRC Specialist](https://feeny.ai/job/grc-specialist-secfix-emea-922w641v60gg) — EMEA - [Account Executive - Mid-Market (German-speaking)](https://feeny.ai/job/account-executive-mid-market-german-speaking-secfix-munich-7108a7573tzj) — Munich, Germany - [Account Executive - SMB (German-speaking)](https://feeny.ai/job/account-executive-smb-german-speaking-secfix-munich-pq0p1erp3y4j) — Munich, Germany