--- title: 'Customer Success Team Lead at Tracksuit Limited' canonical: 'https://feeny.ai/job/customer-success-team-lead-tracksuit-limited-sydney-zzp90b628ksw' type: 'job' last_seen: '2026-09-11' --- # Customer Success Team Lead at Tracksuit Limited - **Company:** Tracksuit Limited - **Location:** Sydney, Australia - **Compensation:** $155k–$170k - **Employment:** full-time - **Work type:** hybrid - **Posted:** 2026-05-03 - **Last confirmed live:** 2026-09-11 - **Apply:** https://jobs.lever.co/tracksuit-limited/05b817c1-fa57-498c-9191-70aad1d34a9f ## Job description We're one of the world's fastest-growing brand tracking companies. We've built beautiful, always-on, radically affordable brand intelligence — taking an old-school, $100k+ market research product and making it 10x easier to use and 10x more affordable. We're a world-class team of kind, ambitious, generous, and smart humans, working with over 1,000 epic brands across AU, NZ, the US and UK and we’re on the look out for our next Customer Team Lead to join the team 🙌. How this role fits within the team: As Pod Lead (our version of a Team Lead), you're the heartbeat of the Customer Success engine. You'll lead a high-performing pod of Brand Champs — Tracksuit's version of CSMs — while staying close to a small portfolio of key accounts yourself. This is a player-coach role in the truest sense. You're right beside your Brand Champs on calls, at brand dinners and in the moments that matter — setting the standard through your own craft. Just as importantly, you'll bring a coaching style that meets a diverse team where they are, unlocking what's unique in each person rather than imposing a one-size-fits-all playbook. We're a data and research company with a deep love of brand that uses SaaS as its delivery mechanism. We're not a conventional SaaS CS team — we're subject matter experts on Brand Theory and Brand Health, and we love it. Tracksuit is more than a platform; it's a community for modern brand builders, and this role plays a central part in bringing that to life. You will be responsible for: Customer impact - Join key customer conversations to stay close to what's working (and what's not) - Help turn Tracksuit insights into clear, compelling brand stories for senior stakeholders - Drive continuous value by embedding brand health into how customers make decisions and run their business - Build strong relationships with Senior Marketers and Brand Insights professionals across strategic and growth accounts Pod performance - Lead a pod of 3–6 Brand Champs and their combined book of business, owning GRR & NRR outcomes - Drive and support renewals, expansion and strong customer health outcomes across the full portfolio - Step in as a calm, senior escalation point when the stakes are high - Own forecasting, reporting and save plans with a clear view of risk and upside People leadership - Coach Brand Champs to grow in capability, confidence and commercial thinking - Run high-impact 1:1s and pod stand-ups that actually move things forward - Lead performance, feedback and development conversations with clarity and care - Hire and onboard new Brand Champs, coaching them for success from day one Operational rhythm - Balance capacity and manage customer allocations across the pod - Keep a bird's-eye view to spot churn risks, patterns and opportunities early - Be the voice of your pod internally — surfacing product feedback and customer needs - Contribute to CS-wide initiatives that lift the whole team That's the role, so who are you? Your traits: - Curious - Data Informed - Loves people leadership - Passionate about customers - Humble - Calm under pressure - Brand and Marketing interest - Comfortable with ambiguity Experience we're looking for: We're looking for someone with 8+ years managing a portfolio of clients where they created real value for marketers — in Customer Success, brand/marketing strategy or account management. You'll also have 2+ years leading a team of 3–6 direct reports in a high-growth or SaaS environment. Agency experience (advertising, media or research) is highly regarded. Why we think this role is exciting: This is a rare opportunity to join our Customer team — an ambitious, kind group that champions innovative thinking and a collaborative environment. You'll work closely with our Head of Customer to shape the next phase of success at Tracksuit, and alongside some of ANZ, the US and UK's most epic brands and marketers. These are cool, creative humans who love to push the boundaries — and you'll have a unique opportunity to shape how Tracksuit engages with them. Why Tracksuit? Our vision is to be used in every strategic growth conversation for the best consumer brands of today and tomorrow. We’re doing this by becoming the common language to measure, understand and communicate the value of brand building. We've built beautiful, always-on, radically affordable brand tracking — taking an old-school, $100k+ market research product and making it 10x easier to use and 10x more affordable. Obviously, when you join, you’ll receive an epic Tracksuit which reflects our vibe. We are built for speed and comfort, we're fun and informal (yet tidy), and we're practical and ready for anything. 🐾 FYI - We’re pet-friendly in principle and practice — with the occasional four-legged visitor adding to the charm, not the chaos. ## About Tracksuit Limited ## Company Overview - **One-liner**: Tracksuit is a brand tracking platform that helps marketers continuously measure brand health, demonstrate ROI, and earn boardroom trust through an always-on, intuitive dashboard. - **Entity Type**: Private (Series B) - **Headquarters**: Auckland, New Zealand - **Founded**: 2021 - **Founders**: Connor Archbold (Co-CEO) ## Core Business - **Industry**: Market Research / Brand Tracking - **Target customers**: B2B – modern consumer brands, marketing teams (CMOs, Brand Managers, Insights Leads) - **Mission**: “Giving brand building a seat at the board table” – making brand performance as measurable and valued as any other business asset. ## Products & Services - **Tracksuit Dashboard**: SaaS platform that continuously surveys thousands of consumers across key markets to deliver always-on brand funnel and perception insights. Provides easy-to-read metrics, trend analysis, and board-ready reports without needing a research degree. ## Market Standing - **Valuation/Market Cap**: Not disclosed - **Key Metric**: Annual Revenue ~USD 14.6M (2025 estimate) | **Total Funding**: USD 43.7M - **Notable Investors/Partners**: VMG Partners (led Series B), Altos Ventures, Footwork, Blackbird Ventures - **Growth Signals**: - Headcount grew 32.7% YoY to 186 employees - Active job postings up 227.3% year-over‑year - Offices in Auckland, Sydney, New York, and London - Expanding into US and UK markets with dedicated teams ## Competitive Advantages - **Easy, affordable brand tracking**: Replaces expensive, slow periodic studies with a low‑cost, always‑on dashboard. - **Globally consistent methodology**: Same survey approach across all markets, enabling apples‑to‑apples comparisons. - **In‑house expert support**: Dedicated brand partners and data science team help clients interpret and act on insights. - **Strong brand ethos**: “Tracksuit” is built for speed, comfort, and practicality – a culture that attracts ambitious, kind, and smart talent (the “Track Team”). ## Strategic Focus - Deepening presence in the US and UK markets - Investing in AI and data science (e.g., Senior Data Scientist - Marketing Science, AI GTM Lead) - Scaling partnerships and customer success teams to support growing client base - Building out the “Tracksuit Studio” creative offering to complement tracking data ## Why Work Here - **Culture**: Tight‑knit, ambitious, transparent team. Complete compensation transparency, open goals and feedback. - **Work Policy**: Hybrid offices in Auckland, Sydney, New York, and London; flexible working arrangements. - **Perks**: - ESOP for all permanent employees - Six weeks annual leave (20 statutory + 2 bonus weeks) - 12 weeks paid parental leave - L&D budget using the 3E framework (Education, Exposure, Experience) - Well‑being bonus (e.g., gym, retreat, hobbies) - SPARK fund for peer‑to‑peer recognition without approval - Premium EAP for mental health support - **Hiring Process**: CV review → Career Conversation → Interview; gift card sent to all second‑stage interviewees. - **Open Roles** (sample): Senior Data Scientist, Engineering Manager, Customer Success Team Lead, Head of Legal, Head of Finance, Growth Account Executive. ## Sources 1. [gotracksuit.com/about](https://www.gotracksuit.com/about) 2. [gotracksuit.com/careers](https://www.gotracksuit.com/careers) 3. [linkedin.com/company/gotracksuit](https://linkedin.com/company/gotracksuit) 4. [cbinsights.com/company/tracksuit](https://www.cbinsights.com/company/tracksuit) 5. [jobs.lever.co/tracksuit-limited](https://jobs.lever.co/tracksuit-limited) ## Other roles at Tracksuit Limited - [Head of Marketing US](https://feeny.ai/job/head-of-marketing-us-tracksuit-limited-new-york-3facxj7xxe9z) — New York, NY - [Senior Agency Partner Manager](https://feeny.ai/job/senior-agency-partner-manager-tracksuit-limited-sydney-32egk481rx8v) — Sydney, Australia - [Creative Lead - Tracksuit Studio](https://feeny.ai/job/creative-lead-tracksuit-studio-tracksuit-limited-new-york-x34s05me7nex) — New York, NY - [Growth Account Executive](https://feeny.ai/job/growth-account-executive-tracksuit-limited-sydney-fq97bdk81beb) — Sydney, Australia - [Survey Data Processor (FT)](https://feeny.ai/job/survey-data-processor-ft-tracksuit-limited-sydney-cpjdv694twjk) — Sydney, Australia - [Head of Finance](https://feeny.ai/job/head-of-finance-tracksuit-limited-sydney-xz68nbvzt7ss) — Sydney, Australia - [Solutions Consultant](https://feeny.ai/job/solutions-consultant-tracksuit-limited-london-5xa05z13pr2v) — London, United Kingdom - [Senior Analytics Engineer](https://feeny.ai/job/senior-analytics-engineer-tracksuit-limited-auckland-etv3vkwv1r95) — Auckland, New Zealand - [Principal Measurement Scientist](https://feeny.ai/job/principal-measurement-scientist-tracksuit-limited-sydney-te9pf034rtph) — Sydney, Australia - [Senior Governance Specialist](https://feeny.ai/job/senior-governance-specialist-tracksuit-limited-auckland-0ety0jyc3g84) — Auckland, New Zealand