---
title: 'Customer Success Team Leader at Allica Bank'
canonical: 'https://feeny.ai/job/customer-success-team-leader-allica-bank-london-q1z1fhm33n17'
type: 'job'
last_seen: '2026-11-02'
---

# Customer Success Team Leader at Allica Bank

- **Company:** Allica Bank
- **Location:** London, United Kingdom
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-10-29
- **Last confirmed live:** 2026-11-02
- **Apply:** https://jobs.ashbyhq.com/allica-bank/3b0b46ca-38d5-4027-b50d-4181922a6c8c

## Job description

## About Allica Bank

Allica is the UK’s fastest growing company - and the fastest-growing financial technology (Fintech) firm ever. Our purpose is to help established SMEs, one of the last major underserved opportunities in Fintech. Established SMEs are the backbone of local communities - representing over a third of our economy - yet have been largely neglected both by traditional high street banks and modern fintech providers.

## Role Description

As Customer Success Team Lead, you’ll lead a team of approximately five Customer Success Executives. Together, you’ll help qualified SME prospects move through their onboarding journey, converting leads into open, funded and actively used Allica business current accounts. You’ll coach your team to have confident, consultative conversations with business owners and decision-makers—understanding their existing banking challenges, explaining Allica’s value proposition and supporting them as they switch to Allica. You’ll be accountable for team performance across the full onboarding journey, while ensuring every prospective customer receives a consistently excellent experience and a strong first impression of Allica Bank. This is a highly collaborative role. You’ll work closely with Relationship Management, Product, Marketing, Growth, Data, Customer Due Diligence and Operations to improve the onboarding experience, remove friction and create better outcomes for customers.

Principal Accountabilities

- Working closely with the Sales Managers of Customer Success, The Customer Success Team Leader will provide line management, capacity planning, pipeline management, coaching and development to support a team of Customer Success Executives.
- Coach team members to engage SME decision-makers confidently by telephone and email, using a consultative approach to understand their needs and banking pain points.
- Through close collaboration with our Customer Due Diligence, operations leaders and product teams, the Customer Success Team Leader will work to support reducing friction and improving the experience in the customer onboarding journey.
- Understanding our onboarding process and requirements and supporting customers and prospects through this process to open current accounts and deliver a great customer experience.
- Gaining feedback from customers and prospects on potential future features they need and want from their bank and bank account and feeding these into the Product teams.
- Working with our Growth, Marketing and Data teams to feedback your learnings from customer interactions, helping us to drive ever better customer outcomes, targeting, segmentation and messaging.

Personal Attributes & Experience

- You will have managed and led a team either in person or remotely to successfully achieve KPIs relating to customer and colleague experience.
- You should have a general understanding of SME financial products (eg payments, lending, accounting, CRM), and ideally specific expertise in business current accounts.
- You will have a proven track record in telephone-based lead generation with established SMEs (typically 5-250 employee firms), including business development from cold prospects.
- You will have excellent interpersonal and communication skills, together with evidence of outperformance in similar roles through earning customer and colleague trust.
- You will demonstrate the ability to work collaboratively with specialist colleagues such as Relationship Managers, Operations, KYCB and underwriters, to deliver a positive outcome for our customers.
- You’ll have a proven track record of exceeding targets, providing excellent customer service generating new income opportunities and always considering risk and reputation.
- Experience working collaboratively with specialist teams such as Relationship Managers, Operations, KYC/CDD teams and underwriters.

Working at Allica Bank At Allica Bank we want to ensure our employees have the right tools and environment in which to succeed in their role and in support of our customers. Our employees are at the heart of everything we do, so our benefits are designed with you in mind:

- Full onboarding support and continued development opportunities
- Options for flexible working
- Regular social activities
- Pension contributions
- Discretionary bonus scheme
- Private health cover
- Life assurance
- Family friendly policies including enhanced Maternity & Paternity leave

Don’t tick every box? Don’t worry if you don’t have all the skills or requirements listed on the job description. If you think you’ll be a good fit, we’d still love to hear from you! Flexible working We know the ‘9-to-5’ isn’t right for everyone. That’s why Allica Bank is fully committed to flexible and hybrid working. Please let us know what is best for you and, if we can, we will do our best to accommodate. Diversity We’re a diverse bunch here at Allica, with all kinds of experiences, backgrounds and lifestyles. Our openness and differences make us stronger, and we want everybody to feel comfortable bringing as much of themselves to work with them as they like.

## About Allica Bank

## Company Overview
- **One-liner**: Allica Bank is a British challenger bank and fintech that provides current accounts, savings, and lending products exclusively to established small and medium-sized businesses (SMEs) in the UK.
- **Entity Type**: Private (Unicorn status achieved February 2026)
- **Headquarters**: London and Milton Keynes, UK (with additional hubs in Manchester and India)
- **Founded**: 2019
- **Founders**: Not publicly available (the bank was founded by a team; current CEO is Richard Davies, appointed July 2020)

## Core Business
- **Primary industry/industries**: Financial Services, Fintech, Business Banking (SME Banking)
- **Target customers**: B2B — Established UK businesses with 5–250 employees
- **Mission or purpose statement**: "To give established businesses the banking they deserve" — combining fintech knowledge with start-up spirit to transform the business banking experience.

## Products & Services
- **Business Rewards Current Account**: A full-featured business current account with unlimited fee-free UK transfers, team-level access, two-person authorisation, virtual cards (up to 20 per employee), expense management, and integrations with accounting software (Sage, Xero, QuickBooks, FreeAgent). Earns up to 1.5% cashback on card spend and integrated savings pots paying up to 4.08% AER interest.
- **Business Borrowing**: Includes business overdrafts and lending products tailored for established SMEs.
- **Savings Accounts**: Instant access savings accounts with competitive interest rates.
- **Invoice Finance & Embedded Payments** (via acquisition of Kriya, October 2025): A new offering aiming to achieve £1 billion of invoice finance lending by 2028.
- **Specialist Bridging Loans** (via acquisition of Tuscan Capital, August 2024): Short-term property-backed lending.

## Market Standing
- **Valuation/Market Cap**: $1.2 billion (Unicorn status, February 2026)
- **Key Metric**: Annual Revenue of £371.3 million (2025); Net Income of £36.9 million (2025); Total lending over £3.7 billion; Over 30,000 business customers (February 2026)
- **Notable Investors/Partners**: Ventura Capital, GLG, Sona AM, TCV, Blue Owl, Atalaya Capital Management, Warwick Capital Partners
- **Growth Signals**:
    - Named the UK's fastest-growing private company in The Sunday Times 100 (June 2024)
    - Named the UK's fastest-growing fintech ever in Deloitte's 2023 UK Tech Fast 50
    - Listed as the second fastest growing company in Europe in the FT1000 (March 2025)
    - Over 700 employees (growing to 799 in 2025)
    - Achieved first full-year profit in 2023
    - Acquired Kriya (invoice finance) and Tuscan Capital (bridging loans) to expand product suite

## Competitive Advantages
- **Dedicated Relationship Management**: Every customer gets a UK-based relationship manager on speed dial — a return to "real relationship banking" that larger banks have moved away from.
- **Proprietary Technology**: Tech teams design, test, and build everything in-house specifically for the needs of established businesses, not consumers or micro-businesses.
- **No Monthly Fees**: Unlike traditional banks, Allica rewards customers with cashback and interest instead of charging monthly account fees.
- **FSCS Protection**: Customer deposits are protected up to £120,000 by the Financial Services Compensation Scheme.
- **Speed of Execution**: Company culture emphasises "Need for Speed" — they believe executing and improving faster creates a massive competitive advantage.

## Strategic Focus
- **Product Expansion**: Growing beyond core banking into invoice finance, embedded payments, and specialist lending through acquisitions.
- **Scaling Customer Base**: Targeting continued rapid growth from 30,000+ business customers, with a specific goal of £1 billion in invoice finance lending by 2028.
- **Talent & Culture**: Building a team that blends "fintech knowledge with start-up spirit" while maintaining a focus on transparency and delivery over hierarchy.

## Why Work Here
- **Culture & Values**: "Allicans" are described as passionate about the collective mission, with a culture of top talent, big thinkers, and a truly diverse workforce. Values include "Own it," "Need for Speed," "Straight Bat," and "Lead by Example."
- **Employee Satisfaction**: 92% of employees said they enjoy working together (latest survey); 86% say they enjoy working there.
- **Flexible Working**: Flexible working arrangements are offered, plus enhanced maternity, paternity, and shared parental leave.
- **Benefits**: Competitive financial and wellbeing benefits, plus a packed staff social calendar.
- **Growth Opportunity**: Described as "the UK's fastest-growing fintech ever" — employees get to help build the future of business banking and grow their own careers in a fast-paced, high-impact environment.
- **Engineering Culture**: Tech teams design, test, and build everything in-house with a focus on transparency and data-driven decision making. Worth is measured by delivery of outcomes, not job titles or headcount.

## Sources
1. [allica.bank](https://www.allica.bank/about-us)
2. [allica.bank](https://www.allica.bank/)
3. [allica.bank](https://www.allica.bank/careers)
4. [jobs.ashbyhq.com](https://jobs.ashbyhq.com/allica-bank)
5. [wikipedia.org](https://en.wikipedia.org/wiki/Allica_Bank)

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