---
title: 'Customer Success: Training Specialist (German Speaking) at Cognism'
canonical: 'https://feeny.ai/job/customer-success-training-specialist-german-speaking-cognism-london-mvhk9r2psb0v'
type: 'job'
last_seen: '2026-09-06'
---

# Customer Success: Training Specialist (German Speaking) at Cognism

- **Company:** Cognism
- **Location:** London, United Kingdom
- **Posted:** 2026-08-10
- **Last confirmed live:** 2026-09-06
- **Apply:** https://www.cognism.com/jobs?gh_jid=4949691101

## Job description

## WHO ARE WE

Cognism is the leading provider of European B2B data and sales intelligence. Ambitious businesses of every size use our platform to discover, connect, and engage with qualified decision-makers faster and close more deals. Headquartered in London with global offices, Cognism’s contact data and contextual signals are trusted by thousands of revenue teams to eliminate the guesswork from prospecting.

## OUR WORK MODEL

Hybrid: This is a hybrid role, requiring you to work from our London office 3 days per week, with flexibility to work remotely on other days.

## YOUR ROLE

As a Customer Success: Training Specialist (German Speaking) you will act as a strategic enablement partner to Account Managers. When a training or adoption need is identified, you will lead the design and delivery of targeted, high-impact enablement engagements that drive measurable customer outcomes.

You will own the training strategy and execution within your engagements - ensuring customers have the knowledge, workflows, and reinforcement plans required to embed Cognism into their daily operations.

This role is pivotal in strengthening adoption, protecting revenue, and enabling expansion in a high-growth SaaS environment.

## YOUR CHALLENGES & OPPORTUNITIES

- Partner with Account Managers - Collaborate closely with AMs to understand customer goals, business priorities and risk signals, translating these into structured training interventions.
- Activate & Empower Champions - Lead outcome-driven sessions for champions, administrators, and end users to build internal advocacy and sustained adoption.
- Deliver Workflow-Based Enablement - Connect Cognism functionality directly to customer workflows, use cases, KPIs, and commercial objectives.
- Accelerate Time-to-Value - Reduce friction in onboarding and growth phases by clarifying best practices and reinforcing behavioural change.
- Mitigate Adoption Risk - Step in where product engagement or confidence is low, delivering targeted enablement to re-establish momentum and value perception.
- Build Scalable Learning Assets - Develop and continuously improve repeatable training materials, recorded sessions, playbooks, and digital resources.
- Reinforce ROI & Business Impact - Ensure training engagements clearly link product usage to measurable outcomes aligned to the Joint Business Plan.
- Feed Insights Back to the Business - Surface common adoption blockers, feature feedback, and workflow gaps to Product, Sales, and Revenue teams to improve the end-to-end customer journey.

## OUR EXPECTATIONS

- Proven SaaS Enablement or Customer Success Experience - Minimum 2 years in onboarding, training, enablement, or customer-facing SaaS roles, ideally supporting post-sale adoption.
- Adoption & Retention Mindset - Strong understanding of how behavioural change, education, and reinforcement drive retention and expansion.
- Engaging Facilitator - Confident, credible presenter who can influence stakeholders from end users to senior decision-makers.
- Commercial Awareness - Understands how adoption connects to revenue protection, renewal, and growth.
- Strategic & Structured - Able to diagnose training needs quickly, design targeted interventions, and manage multiple engagements simultaneously.
- Collaborative Partner - Comfortable operating in a pod-style or specialist support model, working alongside Account Managers and cross-functional teams.
- Adaptable in a Scale-Up Environment - Resourceful, proactive, and comfortable in a fast-moving, evolving organisation.

## WHY COGNISM

At Cognism, we’re not just building a company - we’re building an inclusive community of brilliant, diverse people who support, challenge, and inspire each other every day. If you’re looking for a place where your work truly makes an impact, you’re in the right spot!

Our values aren’t just words on a page—they guide how we work, how we treat each other, and how we grow together. They shape our culture, drive our success, and ensure that everyone feels valued, heard, and empowered to do their best work.

Here’s what we stand for:

🤝 We Own the Outcome Together. 🤓 We Deeply Understand our Customers. 🏆 We Celebrate Impact Wherever It Comes From.

At Cognism, we are committed to fostering an inclusive, diverse, and supportive workplace. We welcome applications from individuals typically underrepresented in tech, so if this role excites you but you’re unsure if you meet every requirement, we encourage you to apply!

## About Cognism

## Company Overview
- **One-liner**: Cognism provides premium B2B sales intelligence and data solutions for revenue teams, with a strong focus on European markets and compliance.
- **Entity Type**: Private, venture-backed (total funding $131.5M)
- **Headquarters**: London, United Kingdom
- **Founded**: 2015
- **Founders**: Not publicly disclosed

## Core Business
- **Primary industry**: Sales Intelligence / B2B Data
- **Target customers**: Enterprise and mid-market sales, marketing, and revenue operations teams (B2B, especially those prospecting into EMEA)
- **Mission or purpose**: “Making data more usable” – helping teams become fluent in their data so they can find the right people, move faster, and grow without guesswork.

## Products & Services
- **Sales Intelligence**: Contact and company data with phone-verified mobiles, decision-maker coverage, and actionable signals (intent, hiring, funding).
- **Data-as-a-Service (DaaS)**: Real-time access to verified B2B data via API or batch delivery, powered by a proprietary data fusion engine that combines news, registries, and third-party sources.
- **Data Enrichment**: Fill gaps in CRM/marketing databases, prioritise ICP segments, and keep records accurate with continuous refresh (30-day cycle for director+ data).
- **CRM Enrichment**: Automatically enrich inbound leads so records are complete and routable from the moment they enter the CRM.
- **Compliance Layer**: GDPR and CCPA compliant data sourcing, strong Do-Not-Call coverage, ISO 27001 and SOC2 framework alignment.

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: Annual revenue of ~GBP 32.9M (LinkedIn estimate); total funding of $131.5M across 10 rounds
- **Notable Investors/Partners**: Not listed in available sources
- **Growth Signals**: Trusted by 4,000+ revenue teams worldwide; operates in 20 countries; offices in London, Boston, Paris, Cologne, Skopje, and Zadar. Note: LinkedIn reports a 17% year-over-year headcount decline (372 employees, -93 people), which may reflect restructuring or strategic shifts.

## Competitive Advantages
- **Compliance-first posture**: Built-in GDPR/CCPA compliance and extensive European Do-Not-Call coverage – a key differentiator for teams selling into EMEA.
- **Phone-verified data**: Additional verification layers on mobile numbers result in up to 3x higher connect rates.
- **European expertise**: Deep understanding of complex European markets, regulations, and local context.
- **Data refresh cadence**: Decision-maker data refreshed every 30 days, ensuring high accuracy.
- **Proprietary AI-driven data fusion**: Stitches hundreds of data points per company and filters through verification layers.

## Strategic Focus
- Raising the standard for B2B data quality and compliance.
- Expanding platform capabilities (signals, enrichment, API) to cover the full data lifecycle.
- Scaling internationally while maintaining a “data fluency” approach – precision over volume.

## Why Work Here
- **Culture**: Values include “deeply understand our customers,” “own the outcome together,” and “celebrate impact wherever it comes from.” Emphasis on trust, ownership, and collaboration.
- **Global team**: Employees across 20 countries with offices in London, Boston, Paris, Cologne, Skopje, and Zadar. Likely hybrid/office-based depending on location.
- **Diversity**: Careers page highlights that a significant portion of the revenue org and overall workforce are women (exact percentages not provided).
- **Growth**: Opportunity to work on a product that powers modern revenue teams; fast-paced environment with real impact.
- **Recruitment note**: Cognism warns of recruitment scams – they only hire for roles in official office locations and never ask for payment.

## Sources
1. [cognism.com/about-us](https://www.cognism.com/about-us)
2. [cognism.com](https://www.cognism.com/)
3. [cognism.com/careers](https://www.cognism.com/careers)
4. [linkedin.com/company/cognism](https://www.linkedin.com/company/cognism)
5. [cognism.com/jobs](https://www.cognism.com/jobs)

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