--- title: 'Customer Support Administrator at Point Wild' canonical: 'https://feeny.ai/job/customer-support-administrator-point-wild-pune-bbaev7fq1qx9' type: 'job' last_seen: '2026-11-06' --- # Customer Support Administrator at Point Wild - **Company:** Point Wild - **Location:** Pune, India - **Posted:** 2026-11-04 - **Last confirmed live:** 2026-11-06 - **Apply:** https://job-boards.greenhouse.io/pointwild/jobs/5472731008 ## Job description Point Wild helps customers monitor, manage, and protect against the risks associated with their identities and personal information in a digital world. Backed by WndrCo, Warburg Pincus and General Catalyst, Point Wild is dedicated to creating the world’s most comprehensive portfolio of industry-leading cybersecurity solutions. Our vision is to become THE go-to resource for every cyber protection need individuals may face - today and in the future. Join us for the ride! Location: Pune, India Work Arrangement: This is a 100% on-site position in Pune, India. Applicants must currently be based in Pune. Relocation assistance is NOT available. About the Role: A well organized, detail-oriented Customer Support Administrator to manage customer enquiries, investigate issues, and ensure timely resolutions. Work closely with our UK Head Office to manage a high volume of emails, take ownership of more complex and timely queries, maintain accurate records, and provide excellent customer service. Your day-to-day: - Email & Queue Management: Monitor high-volume support inboxes, triage urgent tickets, and send clear, helpful email responses to customers. - Issue Investigation: Look into customer accounts, trace transaction or service histories, and follow up until issues are fully resolved. - Record Keeping & Documentation: Maintain clean customer records, log ticket updates accurately, and track recurring questions. - Escalations & Follow-Through: Take direct ownership of escalated inquiries and coordinate across teams to find prompt answers. - Work closely with the local Pune team and colleagues based in the UK to ensure seamless operational coverage. What you bring to the table: - At least 1 year of experience in customer service, administration, or customer support: Prior background managing customer queries, back-office administration, or ticketing queues, ideally within a fast-paced environment. - Strong organizational skills and attention to detail: Consistent accuracy in entering data, updating records, and prioritizing high volumes of routine tasks without missing key steps. - Capacity to investigate missing information, balance multiple tasks during peak hours, and meet response deadlines calmly. - Willingness to take initiative on follow-ups, support team members when queues are heavy, and maintain open communication with the UK office. - Ability to draft clear, polite, and grammatically correct email correspondence with international customers and team members. - Excellent written and spoken English. Important Location Requirement: This is a 100% on-site position in Pune, India. Applicants must currently be based in Pune, India. Relocation assistance is NOT available. As part of Point Wild, you will: Solve real customer problems. Point Wild’s point solutions allow consumers to address their immediate cyber protection needs. Our mandate is to continuously anticipate our customers’ evolving digital security needs to create best-in-class solutions aimed at keeping them safe. See your impact. We are a scrappy, nimble organization where individual contributions are needed and valued. You will see your impact every day. Accelerate your career.  As we expand, you will have the opportunity to learn new technologies, products, and markets in a fast-paced, growth-oriented environment. Most importantly, you’ll get to work with other talented people at a company where people matter. If you want to put your fingerprint on an organization and leapfrog your growth, this is the place for you. In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. Above and beyond discrimination or harassment based on “protected categories,” Point Wild is committed to being an inclusive community where all feel welcome. Whether blatant or hidden, barriers to success have no place at Point Wild. Important privacy information for United States based job applicants can be found [here](https://drive.google.com/file/d/1WVjqmmLXKkH54XMrgksxVSqzgNl-RAcZ/view?usp=sharing). ## About Point Wild ## Company Overview - **One-liner**: Point Wild is a data security software company that provides breach resilience, response, and remediation solutions for consumers and enterprises through a portfolio of online security brands. - **Entity Type**: Private - **Headquarters**: Boston, Massachusetts, United States - **Founded**: The company was formed in 2024 through the merger and rebranding of Pango Group and Total Security. - **Founders**: Hari Ravichandran (Founder & Chairman) ## Core Business - **Primary industry/industries**: Cybersecurity, Data Security Software Products, Identity Theft Protection, Device Security, Online Privacy - **Target customers**: B2C (consumers), B2B (enterprises), and B2B (partners/channel) - **Mission or purpose statement**: "To secure sensitive data, ensure privacy, and protect endpoints with innovative, robust, and scalable solutions for consumers and enterprises." [pointwild.com](https://www.pointwild.com/our-story/) ## Products & Services - **Lat61 (Agentic AI Threat Protection Engine)**: An intelligent platform that ingests over 1 billion daily events from 25 million protected endpoints to provide unified threat insights, superior protection, and powerful network effects across the entire breach ecosystem. It is a modular, plug-and-play security platform leveraged across consumer and enterprise solutions. [pointwild.com](https://www.pointwild.com/our-story/) - **Consumer Security Brands**: A portfolio of best-in-class device security, online privacy, and identity theft protection brands serving more than 25 million users worldwide. [builtin.com](https://builtin.com/company/point-wild) - **CyEx (Cyber and Data Breach Response Solution)**: A first-of-its-kind cyber and data breach response solution. [pointwild.com](https://www.pointwild.com/our-story/) - **Comparitech**: A leading consumer security review site (acquired by Pango Group). [pointwild.com](https://www.pointwild.com/our-story/) - **Simpluris**: An award-winning class action settlement administrator (acquired by Pango Group). [pointwild.com](https://www.pointwild.com/our-story/) - **Juraspring**: A lien resolution firm (acquired by Point Wild). [pointwild.com](https://www.pointwild.com/our-story/) ## Market Standing - **Valuation/Market Cap**: Not publicly available (privately held). - **Key Metric**: Total Funding — Venture Round from 1 investor (details not disclosed). The company was formed via a merger and operates as a standalone entity after separating from Aura. [linkedin.com](https://www.linkedin.com/company/point-wild) - **Notable Investors/Partners**: Board members include Sujay Jaswa (Founding Partner, WndrCo), Jeffrey Katzenberg (Founding Partner, WndrCo), Trevor Oelschig (Managing Director, General Catalyst), and Chandler Reedy (Managing Director, Head of Strategic Investments, Warburg Pincus). [pointwild.com](https://www.pointwild.com/our-team/) - **Growth Signals**: - Headcount growth of +43.7% year-over-year (adding 45 people, now at 122 employees). [linkedin.com](https://www.linkedin.com/company/point-wild) - 20% YoY growth and 200M+ "class members served" noted on the careers page. [pointwild.com](https://www.pointwild.com/careers/) - Operates in 9 countries (US, UK, India, Ukraine, Poland, Portugal, Georgia, Lithuania, Romania). [linkedin.com](https://www.linkedin.com/company/point-wild) - Active job postings: 30 (with a monthly increase of +100% and quarterly increase of +500%). [linkedin.com](https://www.linkedin.com/company/point-wild) ## Competitive Advantages - **Compounding Data Moat**: The Lat61 platform leverages a "compounding data moat" from 25 million protected endpoints and over 1 billion daily events, creating powerful network effects that improve threat detection and protection for all users. [pointwild.com](https://www.pointwild.com/our-story/) - **Agentic AI**: The company's core technology is built on an Agentic AI threat protection engine, setting it apart in the cybersecurity market. [linkedin.com](https://www.linkedin.com/company/point-wild) - **Modular Platform**: The plug-and-play nature of the Lat61 platform allows it to be leveraged across different consumer and enterprise solutions, creating a unified ecosystem. [pointwild.com](https://www.pointwild.com/our-story/) - **Portfolio Strategy**: Point Wild operates as a portfolio of best-in-class security brands, allowing it to acquire and scale proven solutions rather than building everything from scratch. [pointwild.com](https://www.pointwild.com/our-story/) ## Strategic Focus - **Growth through acquisition**: The company's history shows a clear strategy of acquiring and scaling best-in-class brands (Comparitech, Simpluris, Juraspring, Total Security). [pointwild.com](https://www.pointwild.com/our-story/) - **Platform consolidation**: Building a unified security platform (Lat61) that powers all its brands, creating a holistic fence around data breaches. [pointwild.com](https://www.pointwild.com/our-story/) - **Global expansion**: Rapidly expanding its workforce across 9 countries, with a strong presence in Eastern Europe (Ukraine, Poland, Romania, Lithuania, Latvia, Bulgaria) for engineering talent. [linkedin.com](https://www.linkedin.com/company/point-wild) ## Why Work Here - **Culture**: The company describes itself as "scrappy, nimble" with "no red tape, no bureaucracy." Employees are encouraged to "take ownership, forge their own path and grow into leaders." [pointwild.com](https://www.pointwild.com/careers/) - **Impact**: Individual contributions are highly valued and visible in a fast-paced, growth-oriented environment. [pointwild.com](https://www.pointwild.com/careers/) - **Remote-First**: The company is fully remote, with open roles listed for remote work in the US, Estonia, Latvia, Lithuania, Ukraine, Poland, Romania, Bulgaria, and India. [pointwild.com](https://www.pointwild.com/careers/) [builtin.com](https://builtin.com/company/point-wild) - **Technical Stack**: Heavy emphasis on Go (Golang) for backend roles, with open positions for Backend Architect - Golang, Principal Platform Engineer, and DevOps Engineer. [pointwild.com](https://www.pointwild.com/careers/) - **Growth Trajectory**: With 43.7% headcount growth and a 500% quarterly increase in job postings, the company is in a rapid scaling phase, offering significant career acceleration opportunities. [linkedin.com](https://www.linkedin.com/company/point-wild) - **Leadership**: The leadership team includes experienced executives from cybersecurity and technology, including a Chief AI & Technology Officer (Dr. Zulfikar Ramzan). [pointwild.com](https://www.pointwild.com/our-team/) ## Sources 1. [pointwild.com - Careers](https://www.pointwild.com/careers/) 2. [pointwild.com - Our Story](https://www.pointwild.com/our-story/) 3. [linkedin.com - Point Wild](https://www.linkedin.com/company/point-wild) 4. [builtin.com - Point Wild](https://builtin.com/company/point-wild) 5. [pointwild.com - Our Team](https://www.pointwild.com/our-team/) ## Other roles at Point Wild - [Customer Support Quality Analyst](https://feeny.ai/job/customer-support-quality-analyst-point-wild-pune-5ct2c3srj36f) — Pune, India - [Malware Research Engineer - Mac](https://feeny.ai/job/malware-research-engineer-mac-point-wild-pune-ywpfm02xm1x4) — Pune, India - [Backend Architect - Golang](https://feeny.ai/job/backend-architect-golang-point-wild-united-states-vgy2d5asszhm) — United States