---
title: 'Customer Support Advisor at Uberall'
canonical: 'https://feeny.ai/job/customer-support-advisor-uberall-philippines-5dh5j28z4vpv'
type: 'job'
last_seen: '2026-10-28'
---

# Customer Support Advisor at Uberall

- **Company:** Uberall
- **Location:** Philippines
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-10-28
- **Last confirmed live:** 2026-10-28
- **Apply:** https://jobs.ashbyhq.com/uberall/36378af2-3d49-47cd-9b29-5c1a724a5db1

## Job description

## About the Role

We are looking for a Customer Support Advisor to join our team! If you are a tech-savvy individual eager to grow your career in Technical Support and you enjoy solving difficult technical application issues, let’s chat! You will help our clients and partners navigate our Location Marketing Cloud, answer their technical questions, and make sure they have an excellent customer experience. You’ll work closely with our colleagues in the Customer Success team to deliver great support and solutions. Building and maintaining relationships across departments will be key to your success, including close collaboration with the other Technical Support & Services teams, such as Implementation.

## Your Responsibilities

- Manage technical support requests from our clients, with a focus on KPIs like customer satisfaction
- Escalate bugs through the right internal channels (e.g. Jira) and teams
- Collaborate closely with colleagues across the wider Customer Organization, including Customer Success, Sales, and Implementation

## Your Profile

- Experience in Customer or Technical Support, preferably in a B2B SaaS environment
- Excellent written and spoken English
- Able to work independently and comfortable working remotely
- Motivated by finding great solutions for customers, with a truly service-oriented approach
- Able to quickly get up to speed on new and technically complex issues, prioritize them, and stay organized
- Ideally, experience with ticketing and CRM systems (e.g. Jira, Salesforce)
- Good level working with Excel or Google Sheets
- Experience working in an international team
- Open to new ideas and approaches
- Comfortable researching new issues
- Access to a strong and reliable internet connection at home
- Some completed college education
- Eligible to work in the Republic of the Philippines

Bonus Points

- Basic MySQL skills, including writing and updating queries
- Understanding of HTML, CSS, and JavaScript, and able to troubleshoot browser errors
- Previous experience with APIs, including working in Postman
- Basic understanding of location management on networks such as Google and Facebook

## About Uberall

## Company Overview
- **One-liner**: Uberall provides an AI-powered multi-location marketing platform that helps brands manage their digital presence across search, social, maps, and AI discovery to drive local visibility, engagement, and revenue.
- **Entity Type**: Private (Growth Stage, €143M total funding)
- **Headquarters**: Berlin, Germany
- **Founded**: 2013
- **Founders**: David Federhen and Florian Hübner

## Core Business
- Primary industry: Software Development / Multi-Location Marketing Technology (MarTech)
- Target customers: B2B, serving multi-location brands (retail, hospitality, food & beverage, automotive) and global enterprises
- Mission or purpose statement: "Empowering Brands to Thrive Locally" — connecting online discovery with real-world experiences so local businesses and global brands can succeed everywhere customers search, shop, and connect.

## Products & Services
- **Listings Management**: Create, publish, and optimize business listings across 150+ directories (Google, Apple, voice search, AI-powered tools) to boost visibility and foot traffic.
- **Review Management**: Monitor, respond to, and improve reviews across all locations using AI for bulk replies, sentiment analysis, and reputation management.
- **GEO Studio**: A Generative Engine Optimization solution that helps brands provide the accuracy, trust signals, and local context AI needs to select their locations.
- **Locator & Local Pages**: SEO and GEO-optimized local pages with fast-loading, mobile-optimized experiences and built-in CTAs for directions, booking, and reviews.
- **Local Social**: AI-powered social media posting across Facebook, Instagram, LinkedIn, Google, and Apple to drive engagement and conversions.
- **Location Performance Optimization (LPO)**: AI-powered insights tracking search visibility, conversions, sentiment, competitor trends, and revenue impact.
- **UB-I (Agentic AI)**: An always-on AI agent that continuously monitors locations, identifies priorities, and orchestrates actions to boost visibility, engagement, and revenue.
- **Analytics**: Track and maximize local marketing performance with data-backed insights and growth opportunities.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (Private company)
- **Key Metric**: €143M total funding raised to date (as of company website); estimated annual revenue of $25.0M (per LinkedIn data)
- **Notable Investors/Partners**: Trusted by brands including KFC, Søstrene Grene, QPark, and Barceló. G2 Fall 2025 award winner for Best Support, Momentum Leader, Easiest Admin, and Easiest To Do Business With.
- **Growth Signals**: Manages over 1.3 million locations across 194 countries; 315 employees (+1.7% YoY growth); 9 prior funding rounds with $175.6M in total funding (per LinkedIn); expanding globally with offices in Germany, US, Philippines, Canada, and France.

## Competitive Advantages
- **First-mover in GEO (Generative Engine Optimization)**: Offers a dedicated solution (GEO Studio) to optimize for AI-driven search discovery, a rapidly growing market.
- **Comprehensive, All-in-One Platform**: Combines listings, reviews, social, local pages, analytics, and AI agents in a single platform — reducing the need for multiple vendors.
- **Agentic AI (UB-I)**: Differentiated by an always-on AI agent that proactively monitors and optimizes location performance, going beyond passive analytics.
- **Global Scale & Local Depth**: Manages over 1.3M locations in 194 countries, with deep local market expertise across retail, hospitality, F&B, and automotive.
- **Strong Brand Trust**: Recognized by G2 as a leader and trusted by major global brands.

## Strategic Focus
- **AI-First Innovation**: Deep investment in Generative Engine Optimization and Agentic AI (UB-I) to stay ahead of the shift toward AI-powered local discovery.
- **Global Expansion**: Continuing to grow presence across North America, Europe, and Asia-Pacific, with a distributed workforce spanning 30+ countries.
- **Platform Consolidation**: Positioning as the single platform for multi-location brands to manage all aspects of local digital presence, from listings to AI-driven optimization.
- **Customer Obsession**: Focus on delivering measurable ROI for clients through data-driven insights and automated actions.

## Why Work Here
- **Culture & Values**: Described as "truly human culture" with high performance, openness, collaboration, and authenticity. Values include "Be Customer Obsessed," "Be Bold & Drive Change," "Demonstrate Passion & Performance," and "Grow Together." Inclusion is a core operating principle, not just a program.
- **Remote/Hybrid Policy**: "Choice-First environment" — employees can work from global offices or remotely; coming to an office is not required. Offices available for collaboration.
- **Global & Diverse Team**: Over 400 Uberallers representing 50+ nationalities across 30+ countries.
- **Growth & Development**: Learning Grant program, Power Skills Academy, and Leadership Foundations for continuous development.
- **Compensation**: Competitive benefits tailored to local markets; Long-term incentive plans through Virtual Stock Option Plan (VSOP) and Equity Plan (ESOP) for all eligible employees.
- **Engineering Culture**: AI-first organization with a human approach to hiring. Encourages AI fluency and curiosity; values using AI to support, not replace, human work.
- **Hiring Process**: Transparent, respectful process with initial chat, team interviews, culture & values interview, and structured onboarding. Human-driven decision-making at every stage.

## Sources
1. [uberall.com - Careers Page](https://uberall.com/en-us/company/careers)
2. [uberall.com - About Us](https://uberall.com/en-us/company/about-us)
3. [uberall.com - Homepage](https://uberall.com/en-us)
4. [linkedin.com - Uberall Company Page](https://www.linkedin.com/company/get-uberall)
5. [cbinsights.com - Uberall Profile](https://www.cbinsights.com/company/uberallcom)

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