---
title: 'Customer Support Advocate (Honduras) at Forma'
canonical: 'https://feeny.ai/job/customer-support-advocate-honduras-forma-honduras-hg43b9mxazdt'
type: 'job'
last_seen: '2026-09-10'
---

# Customer Support Advocate (Honduras) at Forma

- **Company:** Forma
- **Location:** Honduras
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-09-08
- **Last confirmed live:** 2026-09-10
- **Apply:** https://jobs.ashbyhq.com/forma/a925c181-660c-441f-8013-5f0cfc617608

## Job description

## About Forma

The employee benefits landscape needs a reset. Companies invest millions annually in benefits that employees neither value nor use regularly. Forma, founded in 2017, set out to challenge this one-size-fits-all approach. Forma's global lifestyle benefits platform enables companies to offer competitive packages while reducing costs and inefficiencies. While giving employees more choice and flexibility in spending their benefit allowances, the Forma platform saves HR, total rewards, and benefits professionals countless hours they would have spent managing and supporting multiple point solutions. With Forma, companies can choose from a suite of products, including Lifestyle Spending Accounts, Health Savings Accounts, Health Reimbursement Arrangements, Flexible Spending Accounts, and more. These products allow companies to design and deliver customized benefits programs through a single platform. Employees can then spend account funds in three ways: The Forma Store, The Forma Visa Card, or claim reimbursement. Forma has helped hundreds of renowned companies, including Stripe, UKG, lululemon, and Tripadvisor, to design equitable, scalable, and flexible benefits programs for nearly 1 million employees worldwide. Forma is backed by Emergence Capital and Ribbit Capital. We have received numerous awards for our exponential growth, innovation, and as a "Great Place to Work."

## About The Role

We’re looking for a friendly, patient, and kind-hearted person to join our world-class Customer Support Team. And we absolutely mean it when we say world-class - 98% CSAT over the trailing 12 months! If you love helping people, making people smile, and care about people’s health and wellness, we’d love to meet you.

You Will

- Provide timely, high-quality support to our members across multiple channels including live chat, messaging, email, ticketing, social media, and phone.
- Leverage a strong understanding of Forma’s internal tools and knowledge resources to quickly diagnose issues and deliver accurate resolutions.
- Guide members with thoughtful recommendations using your deep knowledge of Forma’s products and services.
- Represent the voice of the customer by identifying trends, sharing insights, and surfacing opportunities that inform product improvements and roadmap decisions.
- Proactively identify potential issues, process gaps, or recurring member challenges and escalate or recommend solutions to improve the overall member experience.
- Maintain clear, efficient communication across member touchpoints, ensuring members feel informed, supported, and confident while using our platform.
- Demonstrate patience, empathy, and professionalism in every interaction, assuming positive intent and working to create a positive support experience.
- Collaborate with teammates and cross-functional partners on projects and initiatives that improve support processes, documentation, and the member journey.
- Manage priorities effectively in a fast-paced environment while balancing individual performance metrics and team goals.
- Act as an authentic Forma ambassador, representing the company’s values in both internal collaboration and external member interactions.
- Adapt to evolving priorities, tools, and processes in a growing global support environment.
- Maintain flexibility with scheduling, including potential shift changes or weekend coverage to support our global member base.

## Preferred Skills

- 2+ years of experience in customer or product support within an omnichannel environment (chat, phone, email, and ticketing).
- 1+ years of experience supporting a B2B and/or B2C SaaS product.
- Strong problem-solving skills with the ability to learn quickly, navigate ambiguity, and make sound decisions with minimal supervision.
- Highly proactive mindset with a natural inclination to identify improvements, anticipate needs, and take initiative.
- Adaptable and resilient in dynamic environments; able to adjust priorities and approaches as situations evolve.
- Exceptional written and verbal communication skills, with the ability to explain complex information clearly and empathetically.
- Strong organizational skills and attention to detail when managing high-volume workloads.
- Team-oriented mindset that values collaboration, shared ownership, and collective success.
- Self-driven with a desire for continuous learning, growth, and professional development.
- Experience with support platforms such as Intercom and Zendesk.
- Fluency in English.

## Benefits And Perks

- Remote-first working environment
- MacBook
- $100 USD/mo - BeWell funds
- $300 USD - One time subsidy to build your home office
- $2000 USD/year - BeHealthy funds

At Forma, we value diversity, and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Duties and responsibilities may not all be covered in the description, or may change over time at the discretion of Forma. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Forma, we welcome diverse perspectives, and people who think rigorously / aren't afraid to challenge assumptions. Join us!

## About Forma

## Company Overview
- **One-liner**: Forma provides a flexible benefits platform that enables employers to design and scale customizable spending accounts, allowing employees to choose benefits that matter most to them.
- **Entity Type**: Private (Series B)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2017
- **Founders**: Jason Fan

## Core Business
- Primary industry: Human Resources Services / Employee Benefits Technology
- Target customers: B2B, focusing on HR and Benefits Professionals at mid-to-large enterprises
- Mission or purpose statement: To help companies provide flexible benefits to employees to support the life moments that matter most.

## Products & Services
- **Life Benefits Platform**: A unified platform for designing and managing flexible, global benefits programs. It includes customizable Lifestyle Spending Accounts (LSAs), pre-tax accounts (FSA, HSA, HRA), and a marketplace for employees to shop.
- **Forma Store**: A curated marketplace where employees can spend their benefit funds.
- **Forma Card**: A physical or virtual card for employees to use for eligible expenses, providing convenience with no out-of-pocket costs.
- **Claims Administration**: World-class claims processing, member support, vendor management, and compliance.
- **Dashboard & Reporting**: Analytics and benchmarking tools for employers to track budget, usage, and claims approvals.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed.
- **Key Metric**: Total Funding of $57.6M.
- **Notable Investors/Partners**: Ribbit Capital (led Series B), Emergence Capital (led Series A), Stripe (led Seed round), AngelPad (led Pre-Seed).
- **Growth Signals**: Named to the Forbes 2026 list of America's Best Startup Employers. Launched a 2026 global lifestyle benefits benchmark report based on data from 300 employers and nearly 1 million employees across 110+ countries. 5-year, aggregate member satisfaction score of 87% and annual utilization of 98%.

## Competitive Advantages
- **Flexibility & Choice**: Differentiates by offering highly customizable, employee-choice-driven benefits over rigid, one-size-fits-all programs.
- **Unified Platform**: Combines pre and post-tax spending accounts (LSA, FSA, HSA, HRA) into a single, consumer-grade experience.
- **Global Reach**: Supports benefits programs across 110+ countries, making it easy for international companies to manage benefits.
- **High Member Satisfaction**: Proven track record with an 87% member satisfaction score and 98% annual fund utilization.

## Strategic Focus
- **Product Expansion**: Continuing to develop and refine the flexible benefits suite, including new account types and integrations.
- **Market Leadership**: Capitalizing on the growing trend of personalized, flexible employee benefits to capture more enterprise clients.
- **Data & Insights**: Using its platform data to publish benchmark reports and provide analytics that help clients optimize their programs.

## Why Work Here
- **Culture**: Recognized by Forbes as one of America's Best Startup Employers (2026). Core values include "We never settle," "We raise each other's bar," "We've got you," and "We own our work."
- **Remote Friendly**: The company is and always will be remote-friendly, offering flexibility to work from wherever life takes you.
- **Benefits**: Offers 12 weeks of paid parental leave for all new parents (plus 4 weeks for birthing parents), flexible PTO, medical/dental/vision insurance, a lifestyle stipend, a productivity stipend (for home office/internet), and a team building stipend.
- **Growth**: Transparent career paths and internal mobility opportunities.
- **Engineering Culture**: Emphasizes ownership, challenging ideas, and mutual support. Head of Engineering is Joe McCabe.

## Sources
1. [joinforma.com](https://www.joinforma.com/)
2. [joinforma.com - Careers](https://www.joinforma.com/about-us/careers)
3. [joinforma.com - Our Story](https://www.joinforma.com/about-us/our-story)
4. [joinforma.com - Forbes 2026 List](https://www.joinforma.com/resources/forbes-2026-americas-best-startup-employers)
5. [linkedin.com - Forma](https://www.linkedin.com/company/joinforma)

## Other roles at Forma

- [Account Executive, Pre-Tax](https://feeny.ai/job/account-executive-pre-tax-forma-united-states-k8232vsdx4fd) — United States