---
title: 'Customer Support Agent at ARQ'
canonical: 'https://feeny.ai/job/customer-support-agent-arq-sao-paulo-nd6xmzs83g58'
type: 'job'
last_seen: '2026-09-11'
---

# Customer Support Agent at ARQ

- **Company:** ARQ
- **Location:** São Paulo, Brazil
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-08-27
- **Last confirmed live:** 2026-09-11
- **Apply:** https://jobs.ashbyhq.com/ARQ/88451b3a-b5aa-40f0-b16a-61fc54389541/application

**Skills:** Customer Support, English, Spanish, Portuguese

> Handle customer complaints swiftly and efficiently, providing tailored solutions within tight timeframes. Collaborate with the team to solve problems and propose product improvements to enhance the customer experience.

## Job description

## About ARQ

ARQ is one of the fastest-growing fintechs in the world. Our mission is to redefine how people interact with money across borders, building the infrastructure to move value seamlessly. We’re still early in our journey, which means every person who joins shapes the future of our product, culture, and growth. If you’re excited by big challenges, global impact, and the chance to grow fast with a world-class team, ARQ is the place to do it.

## What you'll be doing

- Be a Customer Champion: Handle customer complaints swiftly and efficiently, providing tailored solutions within tight timeframes. Follow-up is crucial to ensure resolutions stick.
- Solve problems: solve problems our customers face by collaborating with the rest of the ARQ team, and come up with product proposals to decrease the workload.
- You will get things done: beyond the scope of work and priorities, it is in the DNA of our ARQ to do whatever it takes to win.

## What you'll need

- Fluency in English and Spanish and/or Portuguese, verbal and written
- At least 2 years of experience in Customer Support
- Problem Solving skills, being capable of breaking down a problem into sub components to find the root cause and optimal solution
- Eager to work hard and go the extra mile to make our customers happy
- Empathy - being able to interpret user’s concerns and help them in getting the best experience possible out of ARQ
- Resourcefulness, with attention to detail and due diligence
- Ability to work well as part of a team, driven, relentless and a proven closer - you don’t take no for an answer

## Benefits

- Competitive salary
- Discretionary performance cash bonus
- Latest technology to work with
- Strong team that will help you improve your skills

## About ARQ

## Company Overview
- **One-liner**: ARQ (formerly DolarApp) is a global fintech platform that provides multi-currency accounts, real-time currency conversion, and investment access to US stocks and ETFs for individuals across the Americas.
- **Entity Type**: Private (funding stage not disclosed; raised tens of millions from top-tier investors)
- **Headquarters**: Not publicly available (serves the Americas; localized sites for Argentina and Mexico)
- **Founded**: 2021
- **Founders**: Not publicly available

## Core Business
- **Primary industry**: Fintech – cross‑border banking, payments, wealth management
- **Target customers**: B2C – travelers, investors, professionals, and global citizens in Latin America and beyond
- **Mission**: “Modern finance for the global era” – to give customers control over their money with faster, cheaper, and more transparent financial rails.

## Products & Services
- **ARQ Multi‑Currency Account**: A digital account supporting USD, EUR, and local currencies (e.g., Argentine peso, Mexican peso). Users can convert between currencies at real market rates with no hidden fees.
- **ARQ Debit Card**: A Mastercard (inferred) for spending at leading conversion rates with zero commission or hidden charges.
- **ARQ Investments**: Access to US stocks and ETFs directly from the ARQ account, enabling long‑term wealth building.
- **Payment Rails**: US and European local account details to receive and send payments globally.

## Market Standing
- **Valuation**: Not publicly available
- **Key Metric (Private)**: Total funding – “tens of millions of dollars” from renowned investors; 2 million users as of 2026-07-01
- **Notable Investors**: Sequoia Capital, Founders Fund, Brevan Howard Digital, Y Combinator, Kaszek Ventures
- **Growth Signals**: Rebranded from DolarApp to ARQ in 2024 (per Sequoia partnership date); rapid user growth (2M people); expansion across the Americas; product diversification into investing.

## Competitive Advantages
- **Transparent pricing**: Real market conversion rates, no hidden fees – a stark contrast to traditional banks
- **Global accounts**: Users get US and EU bank details and a debit card usable worldwide
- **World‑class backing**: Sequoia, Founders Fund, YC, etc. provide credibility and strategic support
- **Elite team**: Small, high‑caliber team with experience at Revolut, Uber, Amazon, Block, and UBS, enabling fast execution
- **Vertical integration**: Combining payments, currency exchange, and investing in one app

## Strategic Focus
- **Build the financial system of the next century** – replace legacy banking middleware with direct, customer‑owned rails
- **Scale across the Americas** – starting in Argentina and Mexico, then expanding to other markets
- **Deepen wealth management** – add more asset classes and long‑term savings tools
- **Maintain a lean, high‑impact team** – “small teams with the best talent outcompete massive companies”

## Why Work Here
- **Culture**: “Long‑term ambition and absolute conviction”; “nimble, but ambitious” – the careers page describes a mission‑driven, execution‑focused environment
- **Team & autonomy**: Small teams own meaningful product areas; high ownership and rapid iteration
- **Remote/office**: Not explicitly stated, but likely hybrid or remote‑friendly given the global nature of the business
- **Notable**: Founders and early employees have built profitable products at iconic companies; strong emphasis on “world‑class in everything we do”
- **Perks**: Not publicly disclosed, but likely competitive compensation and equity in a high‑growth fintech

## Sources
1. [arqfinance.com](https://www.arqfinance.com/en-AR)
2. [jobs.ashbyhq.com/arq](https://jobs.ashbyhq.com/arq)
3. [sequoiacap.com/companies/arq/](https://sequoiacap.com/companies/arq/)
4. [arqfinance.com/en-AR/careers](https://www.arqfinance.com/en-AR/careers)

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