---
title: 'Customer Support Agent I at Color Health'
canonical: 'https://feeny.ai/job/customer-support-agent-i-color-health-united-states-mt4dhxpnmq3m'
type: 'job'
last_seen: '2026-11-08'
---

# Customer Support Agent I at Color Health

- **Company:** Color Health
- **Location:** United States
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-11-02
- **Last confirmed live:** 2026-11-08
- **Apply:** https://jobs.ashbyhq.com/color-health/4c77993b-2344-42bf-96df-6a7d21b1e7d0

## Job description

Color Health is revolutionizing cancer care with the nation’s first Virtual Cancer Clinic, delivering high-quality, physician-led multidisciplinary care across all 50 states. Our innovative, guideline-based approach spans cancer screening, risk assessment, prevention, diagnosis, treatment support, and survivorship. In addition to personalized direct medical care, our services include cancer genetics risk assessment, nutrition, mental health support and at-home cancer screening diagnostics. Using technology-driven, patient-centric solutions, Color is transforming how employers, unions, health plans, and governments address cancer. Color’s goal is to close critical cancer care gaps, improve cancer outcomes, and guide patients with empathy through their healthcare journeys.

Apply to join Color and do the most meaningful work of your career. If you are not sure that you’re 100% qualified but are up for the challenge - we want you to apply!

## About the Role

As a Customer Support Agent I, you’ll play an important role in helping patients navigate their healthcare experience. You’ll serve as a first point of contact for patients, answering questions, troubleshooting common issues, and helping ensure they receive timely, accurate, and compassionate support. This is an entry-level opportunity for someone who enjoys helping people, communicates clearly, and thrives in a fast-paced, team-oriented environment. You’ll receive training on our services, systems, and processes to help you succeed.

What You'll Do:

- Respond to patient inquiries via phone, email, and SMS, providing timely, professional, and compassionate support.
- Resolve routine patient questions and issues, including account access, appointment scheduling, test kits, eligibility, and general service inquiries.
- Conduct outbound patient outreach as needed, including appointment reminders, follow-ups, and requests for additional information.
- Follow established standard operating procedures (SOPs) to ensure accurate, consistent, and efficient support.
- Accurately document patient interactions and resolutions in our customer support systems.
- Recognize when issues require additional assistance and escalate complex, clinical, or urgent concerns to the appropriate team.
- Meet established performance expectations for productivity, response times, quality, and patient satisfaction.
- Maintain patient confidentiality and follow all applicable privacy and security policies, including HIPAA.
- Collaborate with teammates and share feedback to help improve the patient experience and team processes.

What We're Looking For:

- A genuine desire to help people, with a compassionate, patient-first mindset.
- Strong written and verbal communication skills, with the ability to explain information clearly and professionally.
- Excellent attention to detail and the ability to accurately follow instructions, procedures, and established workflows.
- Strong organizational skills, reliability, and the ability to manage multiple tasks efficiently.
- Basic problem-solving skills, with the ability to resolve routine issues independently and recognize when to ask for help.
- Comfort using computers and learning new software and technology.
- A positive, adaptable attitude and willingness to learn, receive feedback, and work collaboratively in a fast-paced environment.
- High school diploma or equivalent.

## Nice to Have

- Previous customer service experience, including retail, hospitality, call centers, or other customer-facing roles.
- Experience in healthcare or familiarity with healthcare terminology.
- Experience using customer support or ticketing software (e.g., Zendesk).
- Spanish language proficiency.

What We Offer:

- 💰 Competitive pay
- ✨ Comprehensive medical, dental, vision, life, and disability benefits
- 📈 401k match
- 📝 Monthly phone and wifi stipend and an annual ergonomic stipend
- 🏝 Generous vacation policy, paid holidays and company-wide recharge days
- 🍼 Equal paid parental leave for birthing and non-birthing parents
- Free cancer screening and prevention resources for employees and their adult dependents

Base Pay Range: $17.50 - $22.00 per hour The actual base pay is dependent upon many factors, such as: work experience, market data, skills, geographic location, and business need. The base pay range is subject to change and may be modified in the future. This role may also be eligible for equity and benefits.

Color is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Color prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Color conforms to the spirit as well as to the letter of all applicable laws and regulations.

## About Color Health

## Company Overview
- **One-liner**: Color Health operates the only nationwide, oncologist-led Virtual Cancer Clinic, delivering high-quality, technology-enabled cancer care from prevention through survivorship.
- **Entity Type**: Private (funding stage not disclosed in available sources)
- **Headquarters**: South San Francisco, California, USA
- **Founded**: 2015
- **Founders**: Othman Laraki (CEO)

## Core Business
- **Primary industry**: Healthcare – cancer care, virtual clinical services, genetic testing, and population health management.
- **Target customers**: B2B – employers, unions, health plans, and public sector organizations; also serves individual patients through these partnerships.
- **Mission**: To expand access to high-quality, equitable cancer care by combining oncologist-led clinical care with technology and AI, improving outcomes and controlling costs.

## Products & Services
- **Virtual Cancer Clinic**: A comprehensive, ASCO Certified virtual center of excellence covering the full cancer journey. Services include:
  - **Prevention, Early Detection & Diagnosis**: At-home cancer screening and genetic testing, risk identification, fast clinical follow-up on abnormal results.
  - **Planning & Active Treatment**: Oncologist-led care team (board-certified oncologists) that reviews diagnoses, collaborates with local treating providers, and manages symptoms 24/7.
  - **Survivorship Care & Return to Work**: Monitoring for recurrence, long-term health support, and assistance with returning to work after treatment.
- **Genetic Testing (legacy)**: Originally launched in 2015 with affordable, comprehensive genetic testing for cancer risk (BRCA1/2, etc.), including genetic counseling and at-home sample collection.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (private company).
- **Key Metric**: Serves over 2,000 patients through its Virtual Cancer Clinic; has delivered more than 7 million healthcare interventions and supported over 26 million individuals across partner organizations (employer, health plan, union, public sector).
- **Notable Investors/Partners**: 
  - American Cancer Society (joint cancer screening and prevention program, launched 2023)
  - National Institutes of Health (NIH) – funded Color as one of three genome centers for the All of Us Research Program (in partnership with Broad Institute of MIT and Harvard)
  - ASCO (American Society of Clinical Oncology) – certified the Virtual Cancer Clinic
- **Growth Signals**: 
  - Achieved ASCO Certification (2025), validating quality standards equivalent to top cancer centers.
  - Expanded from genetic testing to a full virtual cancer clinic model, now licensed in all 50 states.
  - Partnerships with major employers and health plans driving adoption.

## Competitive Advantages
- **Nationwide virtual model**: The only oncologist-led Virtual Cancer Clinic operating across all 50 states, breaking geographic barriers to specialized cancer care.
- **ASCO Certification**: Meets rigorous quality and safety standards, independently validating a technology-enabled care model.
- **Speed and direct clinical care**: Faster diagnosis (66% faster diagnosis cited), 100% follow-up on abnormal results, and oncologist-led care (not just navigation) with 24/7 access.
- **Integrated continuum**: Covers the entire cancer journey from screening to survivorship, reducing fragmentation and improving outcomes (2.8:1 ROI reported, $23,000 saved per patient, $6,000 saved per survivor).
- **Technology and AI backbone**: Combines clinical expertise with advanced lab automation (CAP-accredited, CLIA-certified), AI, and population-scale data.

## Strategic Focus
- Deepening the virtual cancer clinic model to improve outcomes and reduce costs for employer, health plan, and public sector populations.
- Expanding partnerships with large organizations to close cancer care gaps and drive early detection.
- Leveraging AI and technology to accelerate diagnosis, streamline care coordination, and scale clinical capacity.
- Continuing to build out survivorship and return-to-work services as a differentiator.

## Why Work Here
- **Mission-driven culture**: “Do your life’s most meaningful work” – employees directly impact cancer patients’ lives across detection, treatment, and survivorship.
- **Remote & hybrid flexibility**: Many roles are remote (USA); some positions are hybrid in South San Francisco. The company values adaptability and resourcefulness.
- **Interdisciplinary environment**: Engineering, design, science, and clinical expertise collaborate on every step of the care journey.
- **Growth opportunity**: As a fast-growing private company with a proven model and national reach, employees can shape the future of cancer care.
- **Notable perks**: Not explicitly listed, but the focus on employee impact and flexibility suggests a supportive, modern work environment.

## Sources
1. [Color Health Home](https://www.color.com/)
2. [Color Health About Us](https://www.color.com/about-us)
3. [Color Health Careers](https://www.color.com/careers)
4. [Color Health Leadership](https://www.color.com/leadership/)
5. [Color Health Talent Pool (Lever)](https://jobs.lever.co/color/8d9c106b-4dc9-4af3-a64b-b0633c034781)

## Other roles at Color Health

- [Cancer Screening Advocate (Temporary Contractor)](https://feeny.ai/job/cancer-screening-advocate-temporary-contractor-color-health-united-states-ec5s6xf6zjxn) — United States
- [Care Advocate I](https://feeny.ai/job/care-advocate-i-color-health-united-states-2hn1583ph1rq) — United States
- [Care Operations Associate](https://feeny.ai/job/care-operations-associate-color-health-united-states-059tmz6j3vj6) — United States
- [Engagement Marketing Manager](https://feeny.ai/job/engagement-marketing-manager-color-health-south-san-francisco-6gwkes26dzr3) — South San Francisco, CA
- [Growth Operations & Automation Manager](https://feeny.ai/job/growth-operations-automation-manager-color-health-south-san-francisco-r5tr0qk7frhx) — South San Francisco, CA
- [RN, Cancer Screening & Prevention](https://feeny.ai/job/rn-cancer-screening-prevention-color-health-united-states-41dmwwmvqb1f) — United States
- [Senior Software Engineer, AI Platform](https://feeny.ai/job/senior-software-engineer-ai-platform-color-health-south-san-francisco-cmtqqkj0cccz) — South San Francisco, CA
- [Sales Director, Mid-Market - Central (WI, MI, OH, IN, KY, TN)](https://feeny.ai/job/sales-director-mid-market-central-wi-mi-oh-in-ky-tn-color-health-united-states-m6pbtv2z67s6) — United States
- [Health Plan Partnerships Manager](https://feeny.ai/job/health-plan-partnerships-manager-color-health-united-states-x3vjsmde8bd3) — United States
- [VP, Labor & Public Sector Sales](https://feeny.ai/job/vp-labor-public-sector-sales-color-health-united-states-gz1fqzs6ae6n) — United States