--- title: 'Customer Support Agent- IT at SumUp' canonical: 'https://feeny.ai/job/customer-support-agent-it-sumup-barcelona-75gpws86xypg' type: 'job' last_seen: '2026-09-08' --- # Customer Support Agent- IT at SumUp - **Company:** SumUp - **Location:** Barcelona, Spain - **Posted:** 2026-01-13 - **Last confirmed live:** 2026-09-08 - **Apply:** https://sumup.com/careers/positions/8340130002?gh_jid=8340130002 ## Job description Customer Support Agent — Italian Market 🇮🇹 Location: On-site in our vibrant [Barcelona HQ](https://www.linkedin.com/feed/update/urn:li:activity:7376261347426099200/) At SumUp, we’re on a mission to empower small businesses around the world — helping them get paid, run their business, and thrive. We believe that everyone should be able to build a business they love, and we’re creating simple, intuitive tools that make that possible. As part of our international Customer Support Team, you’ll be the voice of SumUp for our Italian-speaking merchants, helping entrepreneurs solve problems, grow their businesses, and make their lives a little easier every day. This is more than a support role — it’s an opportunity to make a real impact, develop your skills in fintech and customer experience, and grow within one of Europe’s most dynamic tech companies. 💡 What you’ll do - Be the first point of contact for our Italian merchants — helping them succeed with empathy, patience, and a problem-solving mindset. - Manage, prioritize, and resolve customer requests efficiently through calls, emails, and chats. - Deliver a best-in-class customer experience across a range of topics (Banking, Invoicing, CNP, and more). - Collaborate closely with internal teams to ensure smooth resolutions and constant process improvement. - Continuously learn about our products and services to provide accurate, up-to-date support. 🌟 You’ll thrive in this role if you are... - Fluent in Italian and English (C1 or above) — communication is your superpower. - Passionate about helping people and solving problems. - Curious and eager to learn — whether it’s new tools, fintech trends, or customer engagement strategies. - Comfortable working in a fast-paced, international environment where every day brings something new. - Excited to join an office-first culture in Barcelona, where collaboration and growth go hand in hand. - Flexible with a rotating schedule and open to new challenges. 💼 Why you should join SumUp At SumUp, you’ll be part of a company that’s growing fast — and so will you. We’ll give you the tools, training, and community to build your career in tech and customer experience from day one. Here’s what we offer: - 🌎 Work with talented SumUppers across the globe on fintech products used by millions of businesses worldwide. - 📚 A dedicated €2,000 annual learning & development budget — invest in courses, conferences, or certifications that excite you. - 🌈 A culture that celebrates diversity, inclusion, and belonging — we want you to bring your whole self to work. - 🥗 Meal vouchers and perks to make your everyday life easier. - 🔄 30-day sabbatical after 3 years at SumUp — time to recharge, travel, or pursue a personal goal. - 💸 Referral bonuses — bring great people with you on the journey! 🚀 Ready to make an impact? If you’re looking for a role where you can grow, learn, and help small businesses succeed — we’d love to hear from you. Join us, and let’s shape the future of fintech together. 💙 ## About SumUp We believe in the everyday hero. Small business owners are at the heart of all we do, so we create powerful, easy-to-use financial solutions to help them run their businesses. With a founder’s mentality and a 'team-first’ attitude, our diverse teams across Europe, South America and the United States work together to ensure that the small business owners we partner with can be successful doing what they love. SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. SumUp will not accept unsolicited resumes from any source other than directly from a candidate. Job Application Tip We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp. ## About SumUp ## Company Overview - **One-liner**: SumUp is a global fintech company that provides simple, affordable payment and financial management tools to help small businesses start, run, and grow. - **Entity Type**: Private (Funding stage not publicly available) - **Headquarters**: London, United Kingdom - **Founded**: 2012 - **Founders**: Not specified in provided sources ## Core Business - **Primary industry**: Financial Services / Fintech (Payments) - **Target customers**: Small and medium-sized businesses (SMBs), B2B - **Mission or purpose statement**: "Empower small businesses all over the world." — with the vision of "a world where everyone can build a thriving business." ## Products & Services - **Payment Processing (Card Readers & POS)**: Hardware and software solutions for in-person and online payments, enabling merchants to accept card and contactless payments. - **SumUp Business Account**: A digital business account for managing finances and transactions. - **Invoicing & Customer Relationship Tools**: Tools to create invoices, manage customers, and streamline operations. ## Market Standing - **Valuation/Market Cap**: Not disclosed (private company) - **Key Metric**: Over 4 million merchants served across 37 markets; 3,000+ employees from more than 90 nationalities - **Notable Investors/Partners**: Not listed in provided sources - **Growth Signals**: Headcount growth to 3,000+; recognition as a Top Global Employer for inclusion (Stonewall Workplace Equality Index 2022/2023) and Fintech Diversity Initiative of the Year (2025); expansion across 4 continents with 20+ offices. ## Competitive Advantages - **Global reach**: Operating in 37 markets with localized products and support. - **Merchant focus**: Deep commitment to small business owners, with products designed specifically for their needs. - **Inclusive culture**: Strong diversity and inclusion programs, gender parity in workforce, and employee-led communities (e.g., Pride Club). - **Autonomous teams**: Small, empowered teams with servant leadership, fostering innovation and speed. ## Strategic Focus - Expanding product and service portfolio to become a complete financial partner for small businesses. - Continuing to invest in a learning culture (SumUp University) and employee development. - Maintaining an office-first culture while enabling occasional remote work to balance collaboration and flexibility. - Growing market presence by entering new geographies and deepening existing ones. ## Why Work Here - **Culture**: Office-first company that values human connection, autonomy, and continuous learning. Core values include Team First, We Care, and Founder’s Mentality. - **Remote/Hybrid policy**: Office-first with the ability to work remotely occasionally, as agreed with teams. - **Benefits**: Relocation support for overseas hires, dedicated budget for conferences and external training, and location-specific perks. - **Engineering culture**: Autonomous teams, servant leadership, and a focus on pragmatic, self-driven problem-solving. - **Inclusion**: Recognized as a Top Global Employer for inclusion; active LGBTQ+ community and gender parity initiatives. - **Hiring process**: Transparent, with recruiter screening, hiring manager interview, technical assessment, team interview, bar raiser, and final offer. ## Sources 1. [sumup.com](https://www.sumup.com/careers/) 2. [linkedin.com](https://www.linkedin.com/company/sumup) 3. [sumup.com](https://www.sumup.com/careers/culture/) 4. [sumup.com](https://www.sumup.com/careers/positions/) 5. [sumup.com](https://www.sumup.com/careers/how-we-hire/) ## Other roles at SumUp - [Business Development Manager - North Dublin/Meath](https://feeny.ai/job/business-development-manager-north-dublin-meath-sumup-dublin-tt3gp9ymv2z7) — Dublin, Ireland - [Field Sales Executive](https://feeny.ai/job/field-sales-executive-sumup-louth-gagq165z2h6c) — Louth, Ireland - [Field Sales Executive](https://feeny.ai/job/field-sales-executive-sumup-meath-316t843a6cw3) — Meath, Ireland - [Backend Engineer (Golang) - Bank Balance](https://feeny.ai/job/backend-engineer-golang-bank-balance-sumup-vilnius-pebbxc1jrtty) — Vilnius, Lithuania - [(Senior) Backend Engineer (Golang) - Bank](https://feeny.ai/job/senior-backend-engineer-golang-bank-sumup-vilnius-d4s1c64bwbr9) — Vilnius, Lithuania - [Backend Engineer (Golang) - Bank Balance](https://feeny.ai/job/backend-engineer-golang-bank-balance-sumup-berlin-9wry4wjw3rng) — Berlin, Germany - [Senior Backend Engineer](https://feeny.ai/job/senior-backend-engineer-sumup-london-england-9r9bgnz6t1sm) — London England, United Kingdom - [Executivo(a) de Vendas Externas | Taubaté - SP](https://feeny.ai/job/executivo-a-de-vendas-externas-taubate-sp-sumup-taubate-sao-paulo-vmfyqg8xxdt8) — Taubaté São Paulo, Brazil - [Executivo(a) de Vendas Externas - Santo Antônio de Jesus, Bahia](https://feeny.ai/job/executivo-a-de-vendas-externas-santo-antonio-de-jesus-bahia-sumup-santo-antonio-s599zj39m7nb) — Santo Antônio de Jesus Bahia, Brazil - [Senior Treasury Analyst (Corporate Treasury)](https://feeny.ai/job/senior-treasury-analyst-corporate-treasury-sumup-sao-paulo-sao-paulo-c8tx86b1tn26) — São Paulo São Paulo, Brazil