---
title: 'Customer Support Agent at Kiwi Financial Inc'
canonical: 'https://feeny.ai/job/customer-support-agent-kiwi-financial-inc-santo-domingo-zt6448tet80t'
type: 'job'
last_seen: '2026-10-15'
---

# Customer Support Agent at Kiwi Financial Inc

- **Company:** Kiwi Financial Inc
- **Location:** Santo Domingo, Dominican Republic
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-10-09
- **Last confirmed live:** 2026-10-15
- **Apply:** https://jobs.ashbyhq.com/kiwi/29fb7e1c-8acf-4cfa-8747-6aca963b61dc

## Job description

## About Kiwi

Kiwi is a dynamic and fast-growing fintech company dedicated to providing personal loans to underserved communities. Our mission is to empower U.S. Latino consumers by helping them access capital, build credit history, and save money through AI-driven solutions.

## About the Role

Are you passionate about delivering exceptional customer experiences in a fast-paced fintech environment? We’re looking for a Customer Support Agent with strong communication skills, tech-savviness, and a problem-solving mindset to join our growing Client Services team. In this role, you’ll serve Kiwi’s existing customers across our different products, handling their day-to-day needs by phone, chat, and email, in Spanish and English. Your ability to communicate clearly, remain empathetic under pressure, understand financial terminology, and follow Kiwi’s policies and compliance regulations will be key to your success.

## Qualifications

- 2+ years of experience in BPOs, call centers, or similar customer-facing roles.
- Bilingual: native Spanish and fluent English, both written and spoken.
- Experience using Zendesk, Atlassian (Jira, Confluence), and other support tools; comfortable working across several systems at once.
- Understanding of financial concepts such as interest rates, credit scores, loan terms, DPD, etc.
- Schedule availability for early/late shifts and rotating weekends.

Core Soft Skills

- Problem-Solving: Resourceful and logical approach to resolving customer issues on first contact.
- Communication: Strong verbal and written skills, especially when addressing difficult or confused customers.
- Empathy & Patience: You listen with care and stay calm under pressure.
- Attention to Detail: You follow processes and policies consistently and document every case accurately.
- Adaptability: Comfortable handling varied customer requests and scenarios.
- Teamwork: You work closely with other agents and departments to ensure excellent service.

## About Kiwi Financial Inc

## Company Overview
- **One-liner**: Kiwi Financial (Kiwi) is a digital fintech platform that provides personal loans and credit-building tools specifically designed for U.S. Hispanic consumers with limited or no credit history.
- **Entity Type**: Private (funding stage: Series A + debt facilities)
- **Headquarters**: San Juan, Puerto Rico (with additional offices in New York, NY)
- **Founded**: 2020
- **Founders**: Mariano Sanz and Alexander Schachter

## Core Business
- **Primary industry**: Consumer Finance / Fintech
- **Target customers**: B2C – U.S. Hispanic consumers who are underbanked or have thin credit files
- **Mission**: To empower Latinos by providing tools and resources to establish credit, access capital, and save money.

## Products & Services
- **[Kiwi Personal Loans]**: Unsecured personal loans up to $3,000 with flexible installment payments. The application and account management are 100% digital. Payments are reported to all three major credit bureaus (TransUnion, Experian, Equifax), helping customers build credit history. The platform uses 256-bit SSL encryption for security. [kiwicredito.com](https://www.kiwicredito.com/en)

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Key Metric**: Total funding of **$190.93M**, including a $100M credit facility from Community Investment Management (CIM) closed in November 2025, a $7.8M Series A co-led by LIP Ventures Boutique and Advent-Morro Equity Partners in June 2025, and earlier seed rounds totaling $8M. [cbinsights.com](https://www.cbinsights.com/company/kiwi-financial)
- **Notable Investors/Partners**: Community Investment Management (CIM), Advent-Morro Equity Partners, Neer Venture Partners, Independent Capital, Invariantes Fund, LIP Ventures Boutique.
- **Growth Signals**: Served over **100,000 consumers** to date; headcount grew **+20.7% YoY** (conflicting reports: LinkedIn shows ~59 employees, Built In shows 101); expanding into additional U.S. states; planning to launch new products (savings, spending tools); partnership with CIM signals strong institutional confidence. [linkedin.com](https://www.linkedin.com/company/kiwi-credito) [builtin.com](https://builtin.com/company/kiwi-kiwicreditocom)

## Competitive Advantages
- **Niche focus**: Exclusively targets the U.S. Latino market, which represents nearly 20% of the U.S. population and contributes over $4 trillion to the economy annually, yet remains vastly underserved by mainstream banks.
- **AI-driven underwriting**: Uses alternative data and AI to evaluate creditworthiness for consumers with no traditional credit history, enabling approvals where others decline.
- **Credit building**: Reports loan payments to all three credit bureaus, directly helping customers establish a credit score while accessing capital.
- **Proven playbook**: Founders adapted successful credit-building models from emerging markets (Dominican Republic) to the U.S. Hispanic demographic.

## Strategic Focus
- **Geographic expansion**: Entering new U.S. states to reach more underserved communities.
- **Product expansion**: Building a full financial platform beyond loans – including savings and spending tools – to deepen customer engagement and economic mobility.
- **AI infrastructure**: Scaling AI capabilities to improve underwriting, customer experience, and operational efficiency (evidenced by active hiring for Senior AI Platform Engineer roles). [jobs.ashbyhq.com](https://jobs.ashbyhq.com/kiwi)

## Why Work Here
- **Mission-driven**: Opportunity to work on financial inclusion for a fast-growing, underserved demographic with tangible social impact.
- **Remote-friendly**: Offers remote work options with physical offices in New York, NY (onsite) and San Juan, Puerto Rico. Employees are distributed across 8 countries (Colombia, Dominican Republic, Argentina, Mexico, Puerto Rico, etc.).
- **Engineering culture**: Emphasis on AI, platform engineering, and data science; active hiring for senior technical roles (Senior Platform Engineer, Senior AI Platform Engineer).
- **Growth trajectory**: Young company (founded 2020) with strong funding, rapid headcount growth, and clear product roadmap – ideal for those seeking high-impact roles in a scaling fintech.
- **Diverse team**: Multicultural workforce with leadership from Dominican Republic, Argentina, and Puerto Rico; talent sourced from companies like Mercado Libre, Scotiabank, and Platzi.

## Sources
1. [kiwicredito.com](https://www.kiwicredito.com/en) – Company website (product details, mission)
2. [cbinsights.com](https://www.cbinsights.com/company/kiwi-financial) – Funding history, headquarters, investors
3. [builtin.com](https://builtin.com/company/kiwi-kiwicreditocom) – Careers, culture, headcount, office locations
4. [linkedin.com](https://www.linkedin.com/company/kiwi-credito) – Employee count, growth, recent hires, locations
5. [jobs.ashbyhq.com](https://jobs.ashbyhq.com/kiwi) – Active job postings (Senior AI Platform Engineer, etc.)

## Other roles at Kiwi Financial Inc

- [Senior Backend Engineer](https://feeny.ai/job/senior-backend-engineer-kiwi-financial-inc-colombia-wxnjn8dyfxa7) — Colombia
- [Credit Risk Data Engineer](https://feeny.ai/job/credit-risk-data-engineer-kiwi-financial-inc-santo-domingo-fmjnmeg0eq4w) — Santo Domingo, Dominican Republic
- [Engineering Lead (Credit Risk)](https://feeny.ai/job/engineering-lead-credit-risk-kiwi-financial-inc-argentina-trqy090b8hbk) — Argentina
- [Product Manager](https://feeny.ai/job/product-manager-kiwi-financial-inc-argentina-wabnv422c325) — Argentina
- [Product Analyst](https://feeny.ai/job/product-analyst-kiwi-financial-inc-argentina-7zar9t2yede9) — Argentina
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