--- title: 'Customer Support Agent (Mexico - Credit Card Team) at Lendable' canonical: 'https://feeny.ai/job/customer-support-agent-mexico-credit-card-team-lendable-mexico-city-bypkf28kadbx' type: 'job' last_seen: '2026-09-04' --- # Customer Support Agent (Mexico - Credit Card Team) at Lendable - **Company:** Lendable - **Location:** Mexico City, Mexico - **Employment:** contract - **Work type:** hybrid - **Posted:** 2026-09-04 - **Last confirmed live:** 2026-09-04 - **Apply:** https://jobs.ashbyhq.com/lendable/de4d2768-e750-46fb-ae6a-00127883895c ## Job description ## ABOUT LENDABLE Lendable is on a mission to build the world's best technology to help people get credit and save money. We're building one of the world’s leading fintech companies and are off to a strong start: - One of the UK’s newest unicorns with a team of just over 700 people - Among the fastest-growing tech companies in the UK - Profitable since 2017 - Backed by top investors including Balderton Capital and Goldman Sachs - Loved by customers with the best reviews in the market (4.9 across 10,000s of reviews on Trustpilot https://uk.trustpilot.com/review/lendable.co.uk) So far, we’ve rebuilt the Big Three consumer finance products from scratch: loans, credit cards and car finance. We get money into our customers’ hands in minutes instead of days. We’re growing fast, and there’s a lot more to do: we’re going after the two biggest Western markets (UK and US) where trillions worth of financial products are held by big banks with dated systems and painful processes. ## JOIN US IF YOU WANT TO 1. Take ownership across a broad remit. You are trusted to make decisions that drive a material impact on the direction and success of Lendable from day 1 2. Work in small teams of exceptional people, who are relentlessly resourceful to solve problems and find smarter solutions than the status quo 3. Build the best technology in-house, using new data sources, machine learning and AI to make machines do the heavy lifting ## ABOUT THE ROLE: We’ve rebuilt core consumer finance products from scratch, loans, credit cards, and car finance, delivering money to customers in minutes instead of days. We are now launching our credit card product in Mexico and building our founding local team. Customer support is critical to our success. Many of our customers are entering the formal financial system for the first time, and the way we support them matters deeply. We’re looking for a Customer Support Agent to help deliver an excellent, friendly, and trustworthy experience to our credit card customers in Mexico. This is a junior, hands-on role focused on answering customer questions, resolving issues, and guiding customers through our product and processes. You’ll be on the front lines of customer interaction, helping people understand their credit card, payments, balances, and next steps. You don’t need to build tools or write code, but you do need to be empathetic, detail-oriented, reliable, and eager to learn. Many of the questions you handle will not yet be automated, and your work will directly help us improve our product and processes over time. ## WHAT YOU’LL DO 1. Answer Customer Questions - Respond to customer inquiries via chat, email, and eventually phone. - Help customers understand their credit card, balances, due dates, payments, and app features. - Provide clear, friendly, and accurate answers using internal tools and knowledge bases. - Escalate complex or sensitive cases when needed. 1. Resolve Issues with Care & Accuracy - Help customers troubleshoot common issues (payments, transactions, account access). - Follow defined processes to resolve issues correctly and safely. - Identify when something doesn’t look right and raise it to the appropriate team. - Always prioritise customer trust, clarity, and compliance. 1. Learn the Product Deeply - Become an expert in our credit card product, app flows, and customer policies. - Stay up to date with changes to features, processes, and FAQs. - Use internal documentation and tools to provide consistent answers. 1. Improve Support Quality Over Time - Flag recurring customer issues or unclear processes to your manager. - Suggest improvements to FAQs, help articles, or canned responses. - Help identify questions that could eventually be automated. - Contribute feedback from real customer conversations to Product and Operations. ## WHAT WE’RE LOOKING FOR Required - Strong written communication skills in Spanish (English is a plus). - High empathy and a genuine desire to help people. - Attention to detail and ability to follow processes carefully. - Comfort using digital tools (support platforms, internal dashboards, messaging tools). - Reliability, ownership, and professionalism. - Willingness to learn and adapt in a fast-moving environment. ## Nice to Have - Previous experience in customer support, call centres, or service roles. - Experience supporting financial products (banking, credit cards, lending). - Comfort handling sensitive or emotional customer situations. - Basic familiarity with mobile apps or fintech products. ## THE TYPE OF WORK YOU’LL BE DOING - Handling customer questions that are not yet automated. - Providing clear explanations and guidance to customers. - Documenting interactions accurately in our support systems. - Following internal policies related to security, compliance, and customer data. - Working closely with Operations and Product teams by sharing customer feedback. - Helping ensure customers feel supported, informed, and respected. ## HOW YOU’LL CONTRIBUTE TO LENDABLE - Customer Trust: You help customers feel confident using their credit card. - Quality: You deliver accurate, friendly, and consistent support. - Learning: You continuously improve your understanding of the product and processes. - Feedback: You bring real customer insights back to the team. - Teamwork: You collaborate with other support agents and operations teams. - Reliability: You show up, follow processes, and handle responsibilities with care. ## WHAT SUCCESS LOOKS LIKE - Customers feel heard, helped, and respected. - Issues are resolved correctly and efficiently. - Escalations are handled appropriately. - Support interactions are well-documented. - Common customer issues are clearly identified and shared with the team. Salary Range: $12,600 - $25,200 MXN monthly. ## LIFE AT LENDABLE - Winning team: the opportunity to scale up one of the world’s most successful fintech companies - Flexible working: flexible approach tailored to each role. Hybrid roles require three days in-office weekly; fully remote roles include regular opportunities for in-person connection through socials and off-sites - Socials & connection: opportunities and events to come together, socialise, and get to know each other beyond the office walls - Health coverage: support for your physical and mental wellbeing, including private health cover - Retirement & savings: long-term financial wellbeing through retirement savings plans - Employee referral programme: earn a competitive bonus when you refer successful new team members - Office meals & snacks: enjoy a fully stocked kitchen, plus complimentary lunches prepared by in-house chefs on in-office days at select locations - Sustainable commuting: cycle-to-work and electric vehicle salary sacrifice schemes available in select locations Please note: The availability and details of specific benefits vary by location and role. For more information, please speak to your Talent Partner. Check out our blog https://blog.lendable.co.uk/! ## About Lendable ## Company Overview - **One-liner**: Lendable is a British fintech company that uses AI and open banking data to provide fast, transparent personal loans, credit cards, and car finance. - **Entity Type**: Private (Unicorn, last valued at ~£3.5 billion in March 2022) - **Headquarters**: London, England, United Kingdom - **Founded**: 2014 - **Founders**: Martin Kissinger, Victoria van Lennep, Paul Pamment, Jakob Schwarz ## Core Business - **Primary industry**: Financial Technology (Consumer Finance) - **Target customers**: B2C (prime and near-prime borrowers in the UK, US, and Mexico) - **Mission or purpose**: To challenge a stale and archaic loans and credit industry by making smart borrowing cheaper, more transparent, and more accessible for responsible people. ## Products & Services - **Lendable**: The original fast, transparent personal loan platform. Offers instant eligibility checks and guaranteed rates up front, with funds transferred instantly upon approval. Uses open banking and AI to see customers as individuals, not just credit scores. - **Zable**: A financial superapp that combines borrowing, saving, money management, credit score building, and smarter deals for utilities, mobile contracts, and insurance. Includes the Zable Credit Card and Zable Loans. - **Autolend**: A car finance product bringing Lendable’s transparency and speed to the auto finance market. - **Zable Mobile**: A mobile plan launched in partnership with Gigs in October 2025, the first mobile plan by a fintech in Britain. ## Market Standing - **Valuation/Market Cap**: ~£3.5 billion (as of March 2022 funding round) - **Key Metric**: Revenue of £446 million (2025); Profitable since 2017 - **Notable Investors/Partners**: Ontario Teachers' Pension Plan Board (lead investor in £210M round), Balderton Capital, Waterfall Asset Management, Goldman Sachs, Passion Capital - **Growth Signals**: Number 1 issuer of personal loans in the UK by volume; number 2 credit card issuer in the UK (2025); expanded to the US (2021) and Mexico (2026); launched Zable Mobile (first fintech mobile plan in the UK); 800+ employees; 100,000+ Trustpilot reviews with a 5.0* rating; billions in annual originations. ## Competitive Advantages - **Proprietary AI & Open Banking**: Uses the deepest open banking dataset in the market and advanced AI models to see customers as individuals, not just credit scores, enabling instant, guaranteed rates and higher approval rates for responsible borrowers. - **Market Leadership**: The number 1 issuer of personal loans in the UK and number 2 credit card issuer, with a track record of profitable growth since 2017. - **Customer Experience**: 5.0* rating from 100,000+ Trustpilot reviews, driven by a fully digital, hassle-free, and transparent process with no bait-and-switch. - **Technology-First Platform**: A proprietary platform that automates everything from instant credit decisions to saving customers money with tailored offers, operating as a two-sided marketplace for institutional investors. ## Strategic Focus - **International Expansion**: Expanding into new markets, with recent entry into Mexico (2026) and existing operations in the UK and US. - **Product Ecosystem Growth**: Deepening the Zable superapp ecosystem to include mobile plans (Zable Mobile), car finance (Autolend), and more, creating a single platform for all financial decisions. - **AI & Data Leadership**: Continuing to invest in proprietary AI models and open banking datasets to maintain a competitive edge in credit decisioning and customer personalization. - **Market Share Capture**: Targeting the £40bn car finance market and further penetrating the US and Mexican markets. ## Why Work Here - **Culture**: Described as dynamic, driven, and fast-paced, with a focus on low ego, high ownership, and meaningful impact. The team of 800+ spans 45 nationalities and speaks 32 languages. - **Work Style**: Small teams of exceptional people who are trusted to take ownership and make decisions from day one. Emphasis on building the best technology in-house using new data sources, ML, and AI. - **Perks**: Regular social events, often involving food. A 4.3* average score on Glassdoor. - **Location**: Offices in London, Kent (UK), and New York City (US). Hybrid/office policy not explicitly stated but likely flexible given the international team. - **Engineering Culture**: Focus on building proprietary technology, using new data sources, machine learning, and AI to automate processes. Engineers are trusted to take ownership and drive material impact. ## Sources 1. [lendable.co.uk](https://www.lendable.co.uk/) 2. [careers.lendable.com](https://careers.lendable.com/) 3. [lendable.com](https://www.lendable.com/) 4. [lendable.co.uk/about](https://www.lendable.co.uk/about) 5. [en.wikipedia.org](https://en.wikipedia.org/wiki/Lendable) ## Other roles at Lendable - [Talent Acquisition Manager - Operations](https://feeny.ai/job/talent-acquisition-manager-operations-lendable-london-772337tgtwkv) — London, United Kingdom - [Enterprise Risk Graduate](https://feeny.ai/job/enterprise-risk-graduate-lendable-london-gfshgepkd6qr) — London, United Kingdom - [Talent Partner - Operations](https://feeny.ai/job/talent-partner-operations-lendable-london-dwfxq8mg69tj) — London, United Kingdom - [Financial Crime Investigator](https://feeny.ai/job/financial-crime-investigator-lendable-london-tn3mcs3aag7v) — London, United Kingdom / Kent, United Kingdom - [Senior Complaints Operations Manager](https://feeny.ai/job/senior-complaints-operations-manager-lendable-london-9ykweg0087j8) — London, United Kingdom - [Graduate Analyst - £50,000 + Share Options](https://feeny.ai/job/graduate-analyst-50-000-share-options-lendable-london-52r3vtet8e1z) — London, United Kingdom - [Summer Intern 2027](https://feeny.ai/job/summer-intern-2027-lendable-london-q0rk5vcgx7t6) — London, United Kingdom - [Credit Analyst Intern](https://feeny.ai/job/credit-analyst-intern-lendable-london-5h70qd25bzgw) — London, United Kingdom - [Fraud Investigation Associate](https://feeny.ai/job/fraud-investigation-associate-lendable-virginia-8vn5gcdscwvf) — Virginia - [Analytics Engineer (UK Cards)](https://feeny.ai/job/analytics-engineer-uk-cards-lendable-london-wd9h6zkfqskd) — London, United Kingdom