---
title: 'Customer Support Agent at Mindly'
canonical: 'https://feeny.ai/job/customer-support-agent-mindly-ukraine-5b08d4n6e7z4'
type: 'job'
last_seen: '2026-09-06'
---

# Customer Support Agent at Mindly

- **Company:** Mindly
- **Location:** Ukraine
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-08-20
- **Last confirmed live:** 2026-09-06
- **Apply:** https://jobs.ashbyhq.com/mindly/e7d40df0-9006-4f64-8cfc-1694c2506261

## Job description

## ABOUT MINDLY

Mindly is an international product company — a marketplace for psychologists and their clients. We have over 1,000,000 clients in more than 40 countries worldwide, with a primary focus on Tier-1 markets. Mindly is one of the fastest-growing companies in the HealthTech sector globally. Our goal is to help people live healthy, happy, and fulfilling lives. We are growing extremely fast and are already profitable! This puts our company in the top 1% of the fastest-growing profitable tech companies in the world! You can read more about us in this article https://en.ain.ua/2024/01/16/mindly-raises-a-2m-seed-round-while-growing-rapidly/.

We are looking for Customer Support Agent to join our team and change the mental health industry together.

## YOUR RESPONSIBILITIES:

- Provide timely, empathetic, and personalized support to platform users (primarily customers);
- Communicating with platform specialists via Intercom and helping resolve their requests;
- Handle requests related to accounts, subscriptions, refunds, and various technical issues concerning the platform;
- Ensure a positive user experience while resolving customer inquiries;
- Turn user feedback into valuable insights for other teams, helping shape and improve the product.

## YOUR SKILLS:

- Experience working as a Customer Support or in a related role;
- Hands-on experience with Intercom, Zendesk or any other CS management tool;
- Native-level Ukrainian and English proficiency at C1+ level;
- Empathy and the ability to build trusting relationships with users;
- Initiative in solving not only existing customer issues but also preventing potential ones;
- Curiosity and enthusiasm for solving non-standard challenges.

HOW WE GET THINGS DONE?

Remote-first, but ideally, you should be in the CET or EET time zone

HOW DO WE UNWIND?

We offer our team 20 days of paid vacation (we’re flexible with days off :))

WHAT DO WE OFFER?

- A fast-growing product company where you are a key part of our success
- Competitive salary
- Therapy on Mindly
- A strong team of A-players

## CANDIDATE JOURNEY:

- Screening interview with Recruiter
- Test task
- Interview with Customer Support Lead
- Final Interview with co-founders
- Offer 🎉

## OUR VALUES:

- Honesty and transparency: always tell the truth, no matter what it is
- Empathy and understanding: treat others the way you want to be treated

## About Mindly

## Company Overview
- **One-liner**: Mindly is an international product company and marketplace that connects clients with professional psychologists for online therapy.
- **Entity Type**: Private (Seed stage)
- **Headquarters**: Tallinn, Estonia (with a major office in Kyiv, Ukraine)
- **Founded**: 2022
- **Founders**: Dmytro Podoliev (Co-founder & CEO)

## Core Business
- **Primary Industry**: Mental Health Care / HealthTech
- **Target Customers**: B2C (clients seeking therapy) and B2B (psychologists using the platform's web cabinet)
- **Mission Statement**: To help people live healthy, happy, and fulfilling lives by making psychology accessible to all.

## Products & Services
- **Online Therapy Marketplace**: A platform where clients can find and book sessions with professional psychologists. The service operates in over 40 countries with a focus on Tier-1 markets.
- **Web Cabinet for Psychologists**: A dedicated tool for therapists to manage their practice, schedule sessions, and interact with clients.

## Market Standing
- **Total Funding**: $2.1M (Seed round of $2M led by Inovo VC in December 2023; prior non-equity assistance from Google for Startups)
- **Key Metric**: Over 1,000,000 clients in more than 40 countries worldwide. The company is already profitable.
- **Notable Investors/Partners**: Inovo Venture Partners (lead investor), Google for Startups.
- **Growth Signals**: Fast-growing HealthTech sector; headcount grew 26.7% YoY to 74 employees; operates in 16 countries including Ukraine, Poland, Germany, Argentina, and Ecuador; monthly website visits are 102,169 with strong traffic growth (+18.2% monthly, +35.9% yearly).

## Competitive Advantages
- **Profitability at Scale**: One of the top 1% fastest-growing profitable tech companies globally, a rare status for a startup at this stage.
- **Global Reach**: Operating in over 40 countries with a strong presence in Tier-1 markets (Germany, UK, Spain, etc.).
- **Compliance & Security**: Holds SOC 2 Type II and ISO certifications, and is GDPR compliant, building trust in a sensitive industry.

## Strategic Focus
- **Market Expansion**: Deepening presence in Tier-1 markets and expanding the network of psychologists.
- **Product & Tech Development**: Leveraging AI and data analytics (the company has roles for AI Creative Designer, Product Analyst, and Lead Data Scientist) to improve matching and the therapy experience.
- **Talent Growth**: Rapidly scaling the team across engineering, product, design, and marketing, with a focus on remote talent from Ukraine and Poland.

## Why Work Here
- **Culture & Mission**: Highly mission-driven with a clear goal to make psychology accessible and improve millions of lives.
- **Growth Trajectory**: Working at a profitable, fast-growing startup in the top 1% globally offers significant ownership and impact.
- **Remote-First**: The company supports remote work, with a major hub in Ukraine and a growing presence in Poland, Argentina, and Germany.
- **Engineering & Data Focus**: Strong technical team using a modern stack (React, TypeScript, Python, Node.js, OpenAI, Stripe) and data tools (Mixpanel, Looker, Tableau). The company is investing heavily in AI.
- **Diverse & International Team**: Employees from 10+ countries, providing a multicultural work environment.

## Sources
1. [LinkedIn - Mindly](https://ee.linkedin.com/company/mindlyspace)
2. [Built In - Mindly Careers](https://builtin.com/company/mindly)
3. [Tracxn - Mindly Profile](https://tracxn.com/d/companies/mindly/__Gx57isbLJjKUs55BpmmbQWSsCe-Dx277SHLv6jjRTMU)
4. [Nexus - Mindly](https://nexusplatform.ai/company/mindlyspace.com/mindly)

## Other roles at Mindly

- [Product Marketing Lead](https://feeny.ai/job/product-marketing-lead-mindly-ukraine-gk9sk4pcft5j) — Ukraine
- [Performance Marketing Lead](https://feeny.ai/job/performance-marketing-lead-mindly-ukraine-86xa0gjsf1gg) — Ukraine
- [AI-Driven Marketing Designer](https://feeny.ai/job/ai-driven-marketing-designer-mindly-ukraine-kqgsfq954ayy) — Ukraine
- [Creative Marketing Manager](https://feeny.ai/job/creative-marketing-manager-mindly-ukraine-8pryaj7hmwah) — Ukraine
- [Product Marketing Manager](https://feeny.ai/job/product-marketing-manager-mindly-ukraine-mqv95dm5h9jx) — Ukraine
- [Performance Marketing Manager](https://feeny.ai/job/performance-marketing-manager-mindly-ukraine-tkseca4xzngq) — Ukraine
- [AI Marketing Designer](https://feeny.ai/job/ai-marketing-designer-mindly-ukraine-tb6f6yz3q41a) — Ukraine
- [AI Creative Designer](https://feeny.ai/job/ai-creative-designer-mindly-ukraine-xnq9s5ygaehc) — Ukraine
- [Customer Support Agent](https://feeny.ai/job/customer-support-agent-arq-sao-paulo-nd6xmzs83g58) — São Paulo, Brazil
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