---
title: 'Customer Support Agent at Solidgate'
canonical: 'https://feeny.ai/job/customer-support-agent-solidgate-europe-1291xf20ca31'
type: 'job'
last_seen: '2026-09-06'
---

# Customer Support Agent at Solidgate

- **Company:** Solidgate
- **Location:** Europe
- **Employment:** full-time
- **Posted:** 2026-01-08
- **Last confirmed live:** 2026-09-06
- **Apply:** https://jobs.ashbyhq.com/solidgate/5ed576f0-ac77-4470-8a26-9713a1ae6f24

## Job description

## OUR MISSION AND VISION

At Solidgate, our mission is clear: to empower outstanding entrepreneurs to build exceptional internet companies. We exist to fuel the builders — the ones shaping the digital economy — with the financial infrastructure they deserve. To achieve that, we’re on a bold path: to become the #1 payments orchestration platform in the world.

We believe the future of payments is shaped by people who think big, take ownership, and bring curiosity and drive to everything they do. That’s exactly the kind of teammates we want on board.

## ABOUT THE ROLE

Our Customer Support team is the first point of contact for merchants and partners across the globe, delivering fast, thoughtful support when it matters most. They are the voice of our customers, working hand-in-hand with product and engineering teams to enhance experiences and keep exceptional service at the core of everything we do.

We’re looking for a Customer Support Agent who takes ownership of customer issues, goes the extra mile to find solutions, and helps shape the way we support our customers every day.

Working with us, you’ll have:

- no repetitive or routine tasks;
- the opportunity to dive into the details of the payment world;
- experience with a complex B2B fintech product;
- the chance to become a strong professional in a challenging industry.

## What you’ll be doing

- handling incoming L1 support requests;
- ensuring SLA compliance and timely communication;
- providing quick, clear, and professional feedback to clients;
- monitoring recurring questions and suggesting improvements for the knowledge base.

## What you’ll need

- Bachelor’s or Master’s degree, either completed or underway;
- strong analytical skills;
- ability to prioritize tasks and manage multiple requests simultaneously;
- English proficiency at Upper-Intermediate level or higher.

## Nice to have

- Basic knowledge of SQL.
- Previous experience in customer support.

Work schedule

- 3 evening shifts (15:30–00:00) — 2 days off;
- 3 morning shifts (07:30–16:00) — 2 days off;
- 3 night shifts (23:30–08:00) — 2 days off.

WHY SOLIDGATE?

No internships here — we build careers. Get hands-on from day one and make a real impact. Your work = real outcomes. Shape how global companies move money. Grow like crazy. Learn from top fintech pros and level up faster than anywhere else. Flex your schedule. Balance studies and work with flexible hours that fit your life. Enjoy the ride. A wow office in Kyiv center, daily lunches, snacks, team buildings, and a learning budget to keep you growing.

Hiring process: Intro call with a recruiter, Interview with the team, Test task, Final interview with the CEO

💌 The Extras: 30+ days off, unlimited sick leave, free office meals, health coverage, and Apple gear to keep you productive. Courses, conferences, sports and wellness benefits — all designed for ideas, focus, and fun.

Tomorrow’s fintech needs your mindset. Come build it with us.

🫂 Know top talent? We’re always on the lookout. Recommend someone https://sjuopcfl.forms.app/external-referral-form for our role, and if they get hired, there’s a bonus waiting for you — simple as that.

## About Solidgate

## Company Overview
- **One-liner**: Solidgate is a modern payment orchestration platform that enables digital businesses to accept, optimize, and scale global payments through a single API.
- **Entity Type**: Private (Funding stage not disclosed)
- **Headquarters**: London, United Kingdom
- **Founded**: 2016
- **Founders**: Yuri Alekseev (Co-founder, former CEO) and Kirill Tarnopolskyi (CEO)

## Core Business
- **Primary industry**: Financial Services / Payments / Fintech
- **Target customers**: Fast-growing online businesses – including subscription services, cross-border e‑commerce, SaaS, marketplaces, and digital platforms
- **Mission / purpose**: Build a truly large and successful fintech player that empowers outstanding entrepreneurs to build outstanding internet companies

## Products & Services
- **Payment Orchestration Platform**: A unified API that connects merchants to multiple acquirers, alternative payment methods (APMs), and local payment methods. Includes intelligent routing, real‑time failover, and a provider‑agnostic card vault.
- **Fraud Prevention & Chargeback Management**: Built‑in risk engine, prevention alerts, and automated dispute resolution.
- **Subscription & Billing Engine**: Supports trials, usage‑based billing, and recurring payments without custom development.
- **Tax Calculation**: Automated tax compliance across multiple markets.
- **Treasury & Payouts**: Global accounts, corporate cards, and unified settlement reporting.
- **Payment Links & Hosted Payment Form**: No‑code options for quick go‑live; customizable embeddable form for full UX control.
- **Connectors Library**: Pre‑built integrations for 100+ APMs and hundreds of connectors; new providers can be added without reintegration.

## Market Standing
- **Valuation / Market Cap**: Not publicly available
- **Key Metric**: Headcount of 300+ (doubling year over year); LinkedIn reports 250 employees with +41.2% YoY growth
- **Notable Clients / Partners**: Bolt, Ajax Systems, BetterMe, DMarket, DRESSX, Headway, Higgsfield, HOLYWATER, MEGOGO, Nova Post, Skylum, Zeely, and many more
- **Growth Signals**: 99.99% uptime SLA; multi‑region infrastructure (active‑active global architecture); rapid headcount growth; expanding offices in Kyiv, Lviv, Warsaw, Nicosia, Dubai

## Competitive Advantages
- **All‑in‑one platform**: Natively bundles payment orchestration, fraud, subscriptions, tax, chargeback management, and treasury – eliminating the need to stitch together separate tools.
- **99.99% uptime guarantee**: Low‑latency performance with automatic failover across multiple providers and regions.
- **Provider‑agnostic vault**: Tokens work across acquirers, enabling easy provider swaps without re‑tokenization.
- **Speed to market**: Go‑live in as little as 1 day (simple setups) to 2 weeks (complex multi‑region rollouts); no‑code payment links available immediately.
- **Enterprise‑grade security**: PCI DSS 4.0 compliant, tokenization, encryption, and full audit trail.

## Strategic Focus
- Expand global footprint by adding more local payment methods and acquiring in new regions.
- Continue to invest in the platform’s native capabilities (fraud, tax, billing) to reduce merchant reliance on third‑party tools.
- Maintain a “fast, ambitious, sometimes messy” culture to attract top engineering and product talent.

## Why Work Here
- **Culture**: Office‑first but flexible (remote, hybrid, or on‑site). Fast‑paced, high‑ownership environment where “your ideas matter, your decisions shape the product.” No rigid structure – ideal for those who thrive on autonomy and impact.
- **Team**: 300+ people, doubling yearly; average hiring process 1.5–2 weeks. Active hirers of juniors and interns (sponsor ICPC teams, hackathons, career fairs).
- **Tech Stack**: Go, Kotlin, Python, React, TypeScript, PostgreSQL, Redis, Node.js, AWS. Full DevOps: CI/CD, Terraform, Kubernetes, Grafana, VictoriaMetrics.
- **Benefits**: 20 paid vacation days + unlimited sick leave; MacBook & accessories; medical insurance; daily office meals; Learning & Development budget; wellness budget; regular team‑building activities.
- **Offices**: Kyiv, Lviv, Warsaw, Nicosia, Dubai (with London as HQ).

## Sources
1. [solidgate.com](https://solidgate.com/)
2. [solidgate.com/careers](https://solidgate.com/careers/)
3. [linkedin.com/company/solidgate](https://www.linkedin.com/company/solidgate)
4. [jobs.ashbyhq.com/solidgate](https://jobs.ashbyhq.com/solidgate)
5. [cbinsights.com/company/solidgate](https://www.cbinsights.com/company/solidgate)

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