--- title: 'Customer Support Agent - (Spanish Speaking) (Bench Team) at Blueprint Technologies' canonical: 'https://feeny.ai/job/customer-support-agent-spanish-speaking-bench-team-blueprint-technologies-nbz38f2vbww3' type: 'job' last_seen: '2026-10-18' --- # Customer Support Agent - (Spanish Speaking) (Bench Team) at Blueprint Technologies - **Company:** Blueprint Technologies - **Location:** Bellevue, WA - **Posted:** 2026-10-16 - **Last confirmed live:** 2026-10-18 - **Apply:** https://job-boards.greenhouse.io/bpcs/jobs/8293670 ## Job description ## About Blueprint Blueprint is a technology solutions firm headquartered in Bellevue, Washington, with teams across the United States. We help organizations turn complex challenges into meaningful outcomes by connecting strategy and execution across AI, cloud, data, product development, and emerging technology. Our culture is built by people who care deeply about doing exceptional work. We set high standards, take ownership, and continually challenge ourselves and one another to be better. We work hard, support each other, and take genuine pride in what we deliver for our clients, partners, and teams. At Blueprint, you’ll work alongside talented people with different experiences, expertise, and perspectives. You’ll have opportunities to take on meaningful challenges, expand your skills, and see the impact of what you build. Bring your perspective. Raise the standard. Build what matters. ## About the Role We’re looking for a Customer Support Agent with fluency in Spanish to join our Bench Team. In this individual-contributor role, you’ll provide fast, accurate, and personalized support to customers through research, investigation, troubleshooting, and effective resolution. You’ll work within a fast-paced, structured support environment where clear communication, critical thinking, and consistent performance are essential. Your goal will be to resolve customer needs efficiently while meeting client expectations for service, quality, productivity, and customer satisfaction. ## What You'll Do - Deliver high-quality customer service by following established departmental policies, processes, and support standards. - Manage and respond to customer-support tickets within established service-level agreements, client standards, and performance guidelines. - Focus on accurate and efficient first-contact resolution whenever possible. - Follow established troubleshooting procedures and use approved resources, knowledge documentation, and desktop tools to diagnose and resolve customer issues. - Work across multiple tools, systems, knowledge bases, and communication channels while applying available information to individual customer situations. - Assist with creating and updating knowledge-base articles. - Contribute to team development through active collaboration, knowledge sharing, and issue resolution. - Coordinate with internal teams to provide feedback, identify trends, report recurring concerns, and resolve customer issues. - Research and resolve escalated issues within the approved scope of the role. - Serve as a point of escalation for customer inquiries when assigned. - Monitor client-facing communication tools, including Mattermost, and remain current on client updates and directives. - Respond to customer requests escalated by Tier 2 agents and address customer needs, complaints, and account-related concerns. - Use critical thinking and sound judgment to determine appropriate next steps and support positive outcomes for the client and customer. - Support managers with onboarding new and existing agents into the Escalated Accounts workflow when assigned. - Demonstrate Blueprint’s values through daily interactions with customers, clients, and colleagues. - Provide support across additional ticket queues based on business needs. - Support additional customer-experience initiatives and projects as assigned. ## What You'll Bring - At least one year of customer-service experience or equivalent relevant experience. - Associate degree or equivalent combination of education and relevant experience. - Written fluency in English and Spanish. - Strong written communication skills and the ability to provide clear, accurate, and professional customer responses. - Experience using computers and working across multiple systems and support tools. - Ability to perform initial troubleshooting of common computer and network issues. - Ability to remain composed and professional when handling stressful or complex customer situations. - Strong customer focus and a genuine interest in helping people resolve problems. - Excellent interpersonal, organizational, and customer-service skills. - Strong attention to detail and time-management skills. - Ability to meet deadlines, client productivity standards, and service expectations. - Strong critical-thinking, research, and problem-solving skills. - Ability to receive, apply, and grow from constructive feedback. - Proficiency with Microsoft Office or related productivity software. - Ability to work independently, use sound judgment, and seek guidance when appropriate. ## Preferred Qualifications - Bachelor’s degree. - Knowledge of or interest in online gaming. - Experience working with account-related support tickets. - Ability to troubleshoot account-related ticket issues independently and collaboratively. - Experience working with ticketing systems or customer-support platforms. Schedule and Work Requirements This role may require scheduled coverage during weekends and holidays based on business and customer-support needs. Work schedules may change based on operational requirements. Time-off availability may be limited during peak business periods to maintain appropriate customer coverage. ## Compensation At Blueprint, we strive to offer competitive pay that reflects the value of our team members. Compensation for this role is influenced by a variety of factors, including skills, education, responsibilities, experience, and geographic market. For candidates based in Washington State, the anticipated compensation range is $23.00 to $25.50 USD per hour. Please note that we typically do not hire new employees at the top of the posted range. Actual starting pay will be determined based on experience, skills, and internal equity. The final compensation and job title may vary depending on the selected candidate’s qualifications. Location and Work Arrangement Bellevue, Washington This is a hybrid role that generally requires two days per week in the Bellevue office, with additional flexibility based on Blueprint’s work-from-home policy and business needs. ## Benefits Blueprint believes that healthy, supported employees do their best work. Eligible employees have access to a comprehensive benefits package that may include: - Medical, dental, and vision coverage - Flexible Spending Account (FSA) - 401(k) retirement plan - Competitive paid time off - Parental leave - Professional growth and development opportunities Benefits and eligibility may vary based on role, employment status, and location. ## Equal Employment Opportunity Blueprint Technologies, LLC is an equal opportunity employer. We consider qualified applicants without regard to race, color, religion, sex, pregnancy, childbirth or related medical conditions, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital or familial status, military or veteran status, citizenship status, or any other characteristic protected by applicable law. Applicant Accommodations If you need a reasonable accommodation to participate in any part of the application or interview process, please contact recruiting@bpcs.com. ## About Blueprint Technologies ## Company Overview - **One-liner**: Blueprint Technologies is a data intelligence firm that helps enterprises maximize cloud investments through AI-powered optimization, governance, and data modernization, with a strong focus on the Databricks ecosystem. - **Entity Type**: Private (funding not disclosed) - **Headquarters**: Bellevue, Washington, United States - **Founded**: 2013 - **Founders**: Not publicly available ## Core Business - **Primary industry/industries**: Data intelligence, cloud cost optimization (FinOps), AI/ML, data modernization, IT consulting - **Target customers**: Large enterprises in manufacturing, retail, financial services, health & life sciences, government, and other sectors using Databricks, Azure, and cloud data platforms. B2B and enterprise-focused. - **Mission or purpose statement**: "Delivering intelligence that matters" – connecting strategy to delivery with speed and quality to maximize business impact. ## Products & Services For each major offering: - **[Lakehouse Optimizer (LHO)](https://bpcs.com/)**: AI-powered cloud financial management platform purpose-built for Databricks environments. Features anomaly detection, chargeback/unit economics, governance, predictive budget planning, and vendor consolidation. (SaaS) - **[CampaignIQ](https://bpcs.com/)**: Helps marketers optimize campaigns, define audiences, and boost ROI. (SaaS) - **[Azure-powered Inventory Control Tower](https://bpcs.com/)**: Revolutionizes supply chain management with real-time visibility and automation. (SaaS/Service) - **[AI Factory](https://bpcs.com/)**: Structured accelerator to bring AI to production in 12 weeks. (Service/Accelerator) - **Data Migration Accelerators**: Unity Catalog Migration, Accelerated Data Migration to Databricks, Database Migrations (including Brickbuilder certified). (Service/Accelerator) - **Consulting & Integration**: Application development, data platform modernization, IT consulting, security & governance. ## Market Standing - **Valuation/Market Cap**: Not disclosed - **Key Metric**: Not publicly available (annual revenue not disclosed; headcount appears to be 200+ based on job listings and partner status) - **Notable Investors/Partners**: - **Databricks** – Gold Consulting Partner (2026), Unity Catalog Partner of the Year (2025), multiple other partner awards (2024, 2022). 100+ Databricks certifications. - **Microsoft Azure** – Partner for cloud and AI solutions. - **Gartner** – Recognized as a Sample Vendor in seven 2025 Hype Cycle reports for Augmented FinOps. - **Black Tech Jobs** – Partnership to place 1,000 underrepresented tech professionals (announced Feb 2025). - **Growth Signals**: - Recognition in 7 Gartner Hype Cycle reports in a single year (2025). - Expanded accelerator portfolio (AI Factory, Lakehouse Optimizer, migration tooling). - Active hiring with 30+ open positions as of mid-2025 across tech, ops, sales, and support. - Case studies with notable clients like IGS Energy, telecom, oil & gas, and fraud detection modernization. ## Competitive Advantages - **Deep Databricks specialization**: Gold Consulting Partner with 100+ certifications, multiple partner-of-the-year awards, and a dedicated Databricks Center of Excellence. - **Proprietary FinOps platform (Lakehouse Optimizer)**: Ties cloud spend directly to business outcomes, offering granular cost attribution and AI-driven optimization that competitors often lack. - **Accelerator-based delivery model**: Pre-built solutions (AI Factory, migration accelerators) reduce time-to-value ("Speed to value" ethos). - **Gartner recognition in Augmented FinOps**: Validates innovative approach in an emerging category, positioning Blueprint as a thought leader. ## Strategic Focus - **Cloud cost governance & optimization**: Helping enterprises govern and optimize Databricks/cloud spend using AI/ML (Augmented FinOps). - **GenAI enablement**: Operationalizing AI through structured programs like the 12-week AI Factory. - **Data modernization & migration**: Driving migrations to Databricks (Unity Catalog, Brickbuilder) to unlock AI readiness. - **Partner ecosystem leverage**: Deepening ties with Databricks and Microsoft Azure to deliver integrated solutions. - **Talent & diversity**: Growing team with initiatives like the Black Tech Jobs partnership to build a diverse workforce. ## Why Work Here - **Culture**: The company describes itself as "An opportunity unlike any other" and focuses on solving high-stakes challenges that "no one else has solved before." Emphasis on speed, quality, and measurable impact. - **Remote/Hybrid/Office**: Mix of remote and on-site roles. Headquarters in Bellevue, WA, with additional sites in Redmond, WA, and Silicon Valley, CA. Many job postings are remote (e.g., Program Manager, AI Process Automation Engineer) or require presence at client sites (e.g., Redmond, Bellevue). - **Notable perks or engineering culture**: - Opportunity to work on cutting-edge data and AI projects with major enterprise clients. - Access to Databricks and Azure ecosystems with continuous learning through Certifications (100+ team certs). - Diverse role types: from engineering (full-stack, Azure, audio systems, gaming) to sales, support, and localization – suggests a multidisciplinary environment. - Growing company with visible industry recognition (Gartner, Databricks awards). ## Sources 1. [bpcs.com (Company website)](https://bpcs.com/) 2. [bpcs.com/careers (Careers page)](https://bpcs.com/careers) 3. [Greenhouse job board](https://job-boards.greenhouse.io/bpcs) 4. [CB Insights company profile](https://www.cbinsights.com/company/bpcscom) 5. [CB Insights news: Gartner Hype Cycle recognition](https://www.cbinsights.com/company/bpcscom) (originally PRNewswire, July 2025) 6. [CB Insights news: Black Tech Jobs partnership](https://www.cbinsights.com/company/bpcscom) (Feb 2025) ## Other roles at Blueprint Technologies - [Administrative Coordinator](https://feeny.ai/job/administrative-coordinator-blueprint-technologies-remote-z051txq06x9y) - [Customer (Billing) Support Agent (German)](https://feeny.ai/job/customer-billing-support-agent-german-blueprint-technologies-bellevue-cer52v22pfey) — Bellevue, WA - [Software Support Engineer, C#/.NET & SQL.](https://feeny.ai/job/software-support-engineer-c-net-sql-blueprint-technologies-redmond-xzn8kj0x55bt) — Redmond, WA - [Data Engineer](https://feeny.ai/job/data-engineer-blueprint-technologies-redmond-m5pdg8m487np) — Redmond, WA - [IT Operations & Onboarding Coordinator](https://feeny.ai/job/it-operations-onboarding-coordinator-blueprint-technologies-remote-xj53g8qrg0sb) - [Technical Project Manager](https://feeny.ai/job/technical-project-manager-blueprint-technologies-redmond-tkx5bgxgf0hr) — Redmond, WA - [Customer Support Agent - (Ukrainian Speaking) (Bench Team)](https://feeny.ai/job/customer-support-agent-ukrainian-speaking-bench-team-blueprint-technologies-rt76dajfhbv5) — Bellevue, WA - [Administrative Coordinator](https://feeny.ai/job/administrative-coordinator-blueprint-technologies-redmond-fps76g74w8y4) — Redmond, WA - [Danish Translation & Localization Specialist](https://feeny.ai/job/danish-translation-localization-specialist-blueprint-technologies-remote-h5z5z0rtgd98) - [Filipino Translation & Localization Specialist](https://feeny.ai/job/filipino-translation-localization-specialist-blueprint-technologies-remote-j04hpa09garv)