---
title: 'Customer Support Agent - (Spanish Speaking) (Bench Team) at Only External Postings'
canonical: 'https://feeny.ai/job/customer-support-agent-spanish-speaking-bench-team-only-external-postings-09ys0p8wcz46'
type: 'job'
last_seen: '2026-10-14'
---

# Customer Support Agent - (Spanish Speaking) (Bench Team) at Only External Postings

- **Company:** Only External Postings
- **Location:** Bellevue, WA
- **Posted:** 2026-10-13
- **Last confirmed live:** 2026-10-14
- **Apply:** https://job-boards.greenhouse.io/notexternal/jobs/8279656

## Job description

## About the Role

We’re looking for a Customer Support Agent with fluency in Spanish to join our Bench Team. In this individual-contributor role, you’ll provide fast, accurate, and personalized support to customers through research, investigation, troubleshooting, and effective resolution.

You’ll work within a fast-paced, structured support environment where clear communication, critical thinking, and consistent performance are essential. Your goal will be to resolve customer needs efficiently while meeting client expectations for service, quality, productivity, and customer satisfaction.

## What You'll Do

- Deliver high-quality customer service by following established departmental policies, processes, and support standards.
- Manage and respond to customer-support tickets within established service-level agreements, client standards, and performance guidelines.
- Focus on accurate and efficient first-contact resolution whenever possible.
- Follow established troubleshooting procedures and use approved resources, knowledge documentation, and desktop tools to diagnose and resolve customer issues.
- Work across multiple tools, systems, knowledge bases, and communication channels while applying available information to individual customer situations.
- Assist with creating and updating knowledge-base articles.
- Contribute to team development through active collaboration, knowledge sharing, and issue resolution.
- Coordinate with internal teams to provide feedback, identify trends, report recurring concerns, and resolve customer issues.
- Research and resolve escalated issues within the approved scope of the role.
- Serve as a point of escalation for customer inquiries when assigned.
- Monitor client-facing communication tools, including Mattermost, and remain current on client updates and directives.
- Respond to customer requests escalated by Tier 2 agents and address customer needs, complaints, and account-related concerns.
- Use critical thinking and sound judgment to determine appropriate next steps and support positive outcomes for the client and customer.
- Support managers with onboarding new and existing agents into the Escalated Accounts workflow when assigned.
- Demonstrate Blueprint’s values through daily interactions with customers, clients, and colleagues.
- Provide support across additional ticket queues based on business needs.
- Support additional customer-experience initiatives and projects as assigned.

## What You'll Bring

- At least one year of customer-service experience or equivalent relevant experience.
- Associate degree or equivalent combination of education and relevant experience.
- Written fluency in English and Spanish.
- Strong written communication skills and the ability to provide clear, accurate, and professional customer responses.
- Experience using computers and working across multiple systems and support tools.
- Ability to perform initial troubleshooting of common computer and network issues.
- Ability to remain composed and professional when handling stressful or complex customer situations.
- Strong customer focus and a genuine interest in helping people resolve problems.
- Excellent interpersonal, organizational, and customer-service skills.
- Strong attention to detail and time-management skills.
- Ability to meet deadlines, client productivity standards, and service expectations.
- Strong critical-thinking, research, and problem-solving skills.
- Ability to receive, apply, and grow from constructive feedback.
- Proficiency with Microsoft Office or related productivity software.
- Ability to work independently, use sound judgment, and seek guidance when appropriate.

## Preferred Qualifications

- Bachelor’s degree.
- Knowledge of or interest in online gaming.
- Experience working with account-related support tickets.
- Ability to troubleshoot account-related ticket issues independently and collaboratively.
- Experience working with ticketing systems or customer-support platforms.

Schedule and Work Requirements

This role may require scheduled coverage during weekends and holidays based on business and customer-support needs.

Work schedules may change based on operational requirements.

Time-off availability may be limited during peak business periods to maintain appropriate customer coverage.

## Compensation

At Blueprint, we strive to offer competitive pay that reflects the value of our team members. Compensation for this role is influenced by a variety of factors, including skills, education, responsibilities, experience, and geographic market.

For candidates based in Washington State, the anticipated compensation range is $23.00 to $25.50 USD per hour. Please note that we typically do not hire new employees at the top of the posted range. Actual starting pay will be determined based on experience, skills, and internal equity. The final compensation and job title may vary depending on the selected candidate’s qualifications.

Location and Work Arrangement

Bellevue, Washington

This is a hybrid role that generally requires two days per week in the Bellevue office, with additional flexibility based on Blueprint’s work-from-home policy and business needs.

## About Only External Postings

## Company Overview
- **One-liner**: Blueprint Technologies (Blueprint) is a technology solutions firm that helps organizations unlock value from existing assets by leveraging data, AI, and cloud technologies to drive digital transformation and create new revenue streams.
- **Entity Type**: Private (Privately Held)
- **Headquarters**: Bellevue, Washington, United States
- **Founded**: 2013
- **Founders**: Not publicly available

## Core Business
- **Primary industry/industries**: IT Services and IT Consulting, Data & Analytics, AI/ML, Cloud Migration
- **Target customers**: Enterprise and mid-market organizations across manufacturing, retail, financial services, health and life sciences, communications, media, entertainment, and gaming.
- **Mission or purpose statement**: "Delivering an informed world" by bridging the gap between strategy and execution, using technology as a tool to solve complex business problems.

## Products & Services
For each major offering:
- **[AI Factory](https://bpcs.com/)**: A structured model to bring AI to life, delivering production-ready solutions in 12 weeks.
- **[Lakehouse Optimizer](https://bpcs.com/)**: An augmented FinOps tool to maximize Databricks investments.
- **[Unity Catalog Migration](https://bpcs.com/)**: Services to migrate data to Databricks and implement Unity Catalog governance.
- **[Accelerated Data Migration](https://bpcs.com/)**: Services to master high-stakes database migrations, reduce risk, and accelerate AI readiness.
- **Consulting & Strategy**: Connecting strategy to delivery with speed and quality, maximizing value for organizations.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Key Metric**: Annual Revenue of **USD $78.5M** (LinkedIn estimate)
- **Notable Investors/Partners**: Databricks (Gold Consulting Partner since 2016, multiple Partner of the Year awards), Gartner (recognized in seven 2025 Hype Cycle reports), Sigma (Strategic Partnership), Ethos Privacy (parent company).
- **Growth Signals**:
    - **Headcount**: 388 employees (+6.3% YoY, +45 people)
    - **Awards**: 2025 Databricks Unity Catalog Partner of the Year, 2024 Data & AI Governance Partner of the Year, 2022 Velocity Partner of the Year.
    - **Job Postings**: 9 active postings, with a +50% monthly and +800% quarterly increase in job postings.
    - **LinkedIn Followers**: 38,921 (+152.8% yearly growth).
    - **Global Presence**: Operations in 20 countries including the US, Romania, India, Poland, Ukraine, and the Philippines.

## Competitive Advantages
- **Deep Databricks Expertise**: A Databricks Gold Consulting Partner since 2016, with 100+ Databricks certifications and a Databricks Center of Excellence.
- **Speed to Value**: Known for connecting strategy to delivery with speed and quality, maximizing value for clients.
- **Proven Track Record**: Multiple case studies demonstrating measurable results in churn reduction, fraud detection, and legacy modernization.
- **Gartner Recognition**: Recognized in seven 2025 Gartner Hype Cycle reports for their role in Augmented FinOps.
- **Focus on Outcomes**: Emphasizes outcomes over just implementation, with a structured approach to AI and data migration.

## Strategic Focus
- **AI & Data Modernization**: Helping clients optimize cloud investments, modernize legacy systems, and operationalize AI.
- **Partnership Deepening**: Continuing to strengthen the partnership with Databricks and other key technology partners.
- **Global Expansion**: Operating in 20 countries and growing headcount, particularly in technical roles.
- **Talent Development**: A focus on building teams of people with diverse skillsets and backgrounds, and offering opportunities for professional growth.

## Why Work Here
- **Culture**: Described as a place where "bold, smart, agile, and fun" people solve challenges no one else has solved before. The company values unique perspectives and builds teams of people with diverse skillsets and backgrounds.
- **Remote/Hybrid Policy**: Remote-friendly. The Database/Application Administrator role is listed as remote, and the company has a strong presence across the United States with employees across the US and Europe.
- **Notable Perks & Benefits**:
    - Medical, dental, and vision coverage
    - Flexible Spending Account
    - 401k program
    - Competitive PTO offerings
    - Parental Leave
    - Opportunities for professional growth and development
- **Engineering Culture**: A strong technical focus with 99 employees in technical roles. Hands-on experience with world-class technology (Databricks, cloud platforms) is a key draw.
- **Growth Trajectory**: The company is in a growth phase, with increasing headcount and a surge in job postings, indicating a dynamic and expanding environment.
- **Employer Rating**: 2.9/5.0 on LinkedIn (based on 311 reviews), with ratings of Work-Life: 2.7, Compensation: 3.0, Culture: 2.5, Career: 2.4. This suggests areas for improvement in culture and career development, though the company is actively hiring and growing.

## Sources
1. [bpcs.com](https://bpcs.com/)
2. [bpcs.com/careers](https://bpcs.com/careers)
3. [Greenhouse Job Board](https://job-boards.greenhouse.io/bpcs/jobs/7954158)
4. [LinkedIn Company Profile](https://www.linkedin.com/company/blueprinttech)
5. [PR Newswire - Databricks Award](https://www.prnewswire.com/news-releases/blueprint-awarded-2025-databricks-unity-catalog-partner-of-the-year-at-data--ai-summit-302477278.html)
6. [PR Newswire - Black Tech Jobs Partnership](https://www.prnewswire.com/news-releases/1000-tech-jobs-for-underrepresented-talent-black-tech-jobs-and-blueprint-technologies-launch-partnership-to-bridge-the-workforce-gap-302368940.html)
7. [Business Wire - Sigma Partnership](https://www.businesswire.com/news/home/20250830005051/en/Sigma-and-Blueprint-Technologies-Announce-Strategic-Partnership-to-Accelerate-Data-Innovation-in-the-Databricks-Ecosystem)

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