--- title: 'Customer Support Assistant 12m FTC at Partnerize' canonical: 'https://feeny.ai/job/customer-support-assistant-12m-ftc-partnerize-newcastle-upon-tyne-508k0jcswqnn' type: 'job' last_seen: '2026-10-18' --- # Customer Support Assistant 12m FTC at Partnerize - **Company:** Partnerize - **Location:** Newcastle Upon Tyne, United Kingdom - **Work type:** hybrid - **Posted:** 2026-09-24 - **Last confirmed live:** 2026-10-18 - **Apply:** https://partnerize.com/company/jobs/?gh_jid=8002301003 ## Job description ## Who We Are At Partnerize, we're on a mission to transform the way businesses grow. We've built the leading partnership automation platform that empowers brands to discover, engage, and convert their audiences at scale. From affiliate marketing to influencer collaborations, we help our clients build and manage profitable partnerships that drive real results. We're a team of passionate problem-solvers who are dedicated to helping our clients win in the ever-evolving world of digital marketing. ## Why Join Us We're looking for passionate, talented people who want to be part of a winning team. At Partnerize, you'll find a culture of collaboration, innovation, and respect. We're guided by our core values, and we're committed to creating an environment where everyone can do their best work. We also offer a competitive salary, generous benefits, and a flexible work environment that allows you to thrive both personally and professionally. If you're ready to grow your career and make a difference, we'd love to hear from you. Purpose of the Role The Customer Support team mission is to ensure all clients receive the best customer experience and understand the true value of Partnerize to grow revenue. As a member of the Customer Support team, you will provide support, training and guidance to Partnerize’s customers – primarily the ‘Partner’ cohort of our customers; educating and consulting them on how to use our software. *This is a hybrid role and will require working from our Newcastle office once a week* ## Key Responsibilities - Provide customer support for Partnerize’s clients and partners - Triage inbound support tickets to relevant members of the team and/or escalate to other teams,  adhering to applicable SLAs - Follow BAU processes within Customer Support's remit - Provide translations of support tickets where necessary - Perform basic tasks and processes Essential knowledge, skills, and abilities - Client or customer support experience - Teamwork, strong work ethic and enthusiasm to learn - Prioritisation and organisational skills - Interpersonal and soft skills - Computer literacy Desirable knowledge, skills, and abilities - Ability to communicate technical information to a non-technical audience - Bachelors degree (Business, Marketing or Advertising preferred but not essential) UK Benefits & Perks - 25 days holiday in addition to bank holidays - Enhanced Parental Leave: 6 months full pay for birth parent, 4 weeks non-birth parent at full pay after one year employment - 5 extra 'Partnerize Parental Days' each year - Private Medical Insurance through Vitality - Enhanced pension contributions - Cycle to Work scheme - Eye Care Vouchers - Life Assurance - Enhanced Wellness Program including access to EAP, Wellness Coaching & Wellness Fridays program - Regular company events and activities Our Commitment to Diversity & Inclusion We are committed to attracting, developing, and advancing our outstanding team members, regardless of race, ethnic identity, sexual orientation, religion, age, gender, gender identity, physical abilities, or any other dimension of diversity. We strive to foster an environment where people can be their authentic selves, raise concerns and innovate, all without fear; where they are treated fairly and respectfully, have equal access to opportunities and resources and can contribute fully to the organization’s success. Every individual in our business is expected to live this commitment without exception. Privacy and data protection. The data collected as part of this application will be used for the recruitment process and any subsequent employment. You can find further information in Partnerize privacy policy here: https://partnerize.com/privacy-policy/ Notice to Recruiters and Staffing Agencies: To protect the interests of all parties, Partnerize will not accept unsolicited resumes from any source other than directly from a candidate or an approved vendor that has a written and signed agreement in place with Partnerize. Please do not contact or forward resumes to our company employees or locations. Any unsolicited resumes will be considered Partnerize property. Partnerize is not responsible for any charges or fees related to unsolicited resumes. ## About Partnerize ## Company Overview - **One-liner**: Partnerize is an AI-powered partnership and affiliate marketing automation platform that helps businesses manage, track, and pay their online sales partners, affiliates, and influencers. - **Entity Type**: Private (funding stage: Series D, with $89.5M total funding) - **Headquarters**: New York, United States - **Founded**: 2010 - **Founders**: Not publicly available ## Core Business - Primary industry: Advertising Services / Affiliate Marketing / Partnership Automation - Target customers: B2B, focused on enterprise and mid-market brands across retail/e-commerce, D2C, travel, finance, telecom, subscriptions, and gaming. - Mission: To turn partnerships into a profit center and elevate partner marketing to a primary sales channel in the marketer’s mix. ## Products & Services - **Partnerize Platform**: An all-in-one affiliate automation SaaS platform that includes partner discovery AI, AI fraud intelligence, predictive optimization, unified real-time data and attribution, and automated payment processing. The platform enables clients to manage the full partnership lifecycle – from discovery and recruitment to optimization, compliance, and fraud prevention. ## Market Standing - **Valuation/Market Cap**: Not disclosed (privately held) - **Key Metrics**: Annual Revenue of $76.1M (LinkedIn estimate); Total Funding of $89.5M across 10 rounds. - **Notable Investors/Partners**: Greycroft, DN Capital, Mithril Capital Management, GP Bullhound, Silicon Valley Bank. In a recent consolidation, Partnerize joined forces with Pepperjam and BrandVerity. - **Growth Signals**: Serves over 1,800 clients globally, driving $15B+ in transactions via a network of 750,000+ partners and 250,000+ influencers. Active job postings increased 300% year-over-year (32 open positions as of mid-2026). Operates in 9 countries with offices in New York, London, Newcastle, Sydney, Tokyo, Tel Aviv, and others. ## Competitive Advantages - **AI-first approach**: Predictive optimization and machine learning models drive placements, payouts, and performance. - **Unified platform**: Combines discovery, attribution, fraud detection, and payment into a single solution – reducing reliance on multiple vendors. - **Pay-for-performance model**: Offers clients a low-risk, high-ROI alternative to expensive paid search and social channels. - **Scale and brand safety**: Proprietary AI fraud intelligence and compliance tools protect brand reputation while enabling massive partner ecosystems. ## Strategic Focus - Deepening AI capabilities to automate partner discovery, optimization, and fraud prevention. - Expanding the “machine-mediated market” concept where partnerships are powered by AI and scale automatically. - Growing the partner ecosystem, particularly influencers and content creators (250,000+ influencers already on the platform). - Consolidating the market through the integration of Pepperjam and BrandVerity to offer combined compliance and monitoring. ## Why Work Here - **Culture highlights**: Values-driven environment emphasizing “share openly and often,” “do the right thing,” “put the customer first,” and “exceed expectations.” Commitment to diversity, inclusion, and belonging. - **Learning & development**: Rich blended learning ecosystem with curated content, on-the-job training, and full access to an extensive online learning platform. - **Benefits**: Industry-leading parental leave, Wellness Fridays (dedicated time for well-being), generous paid time off, competitive retirement savings with employer contributions, and performance-based incentives. - **Work policy**: Hybrid and remote options available (e.g., Lead Python Engineer (Remote) roles posted). Multiple office locations worldwide. - **Engineering culture**: Scores high on work-life balance (3.7/5 on Glassdoor-style ratings). Active hiring for Senior Site Reliability Engineers, Lead Python Engineers, and Data Scientists. ## Sources 1. [Partnerize Company Page](https://partnerize.com/company) 2. [Partnerize Careers Page](https://partnerize.com/company/careers) 3. [Partnerize Platform Page](https://partnerize.com/) 4. [Partnerize LinkedIn Page](https://www.linkedin.com/company/partnerize) ## Other roles at Partnerize - [Regional Sales Director (IC)](https://feeny.ai/job/regional-sales-director-ic-partnerize-us-east-coast-e9sr0r2m23x5) — US East Coast - [Senior Enterprise Account Executive](https://feeny.ai/job/senior-enterprise-account-executive-partnerize-us-east-coast-k8jp4byqt8g2) — US East Coast - [Senior Technical Project Manager (Compliance & Certifications)](https://feeny.ai/job/senior-technical-project-manager-compliance-certifications-partnerize-east-coast-jbjvmm7wxhb9) — East Coast, United States - [Senior Infrastructure Manager](https://feeny.ai/job/senior-infrastructure-manager-partnerize-newcastle-4vcybj5ptgqg) — Newcastle, United Kingdom - [Site Reliability Engineer - Fully Remote](https://feeny.ai/job/site-reliability-engineer-fully-remote-partnerize-philadelphia-d0hc11ex97q4) — Philadelphia, PA - [Director, Business Systems & AI Enablement](https://feeny.ai/job/director-business-systems-ai-enablement-partnerize-philadelphia-092f9rxz7df1) — Philadelphia, PA - [Internal IT Engineer](https://feeny.ai/job/internal-it-engineer-partnerize-newcastle-8cngb7b9m7t5) — Newcastle, United Kingdom - [Paralegal](https://feeny.ai/job/paralegal-partnerize-newcastle-upon-tyne-7mgkw7ken1w7) — Newcastle Upon Tyne, United Kingdom - [Vice President, Customer Operations](https://feeny.ai/job/vice-president-customer-operations-partnerize-london-898eza7qpszq) — London, United Kingdom - [Contract Manager](https://feeny.ai/job/contract-manager-partnerize-newcastle-upon-tyne-jqmakjhcnax3) — Newcastle Upon Tyne, United Kingdom