---
title: 'Customer Support Associate at Aspora'
canonical: 'https://feeny.ai/job/customer-support-associate-aspora-bengaluru-qxkb98snc7wb'
type: 'job'
last_seen: '2026-09-11'
---

# Customer Support Associate at Aspora

- **Company:** Aspora
- **Location:** Bengaluru, India
- **Employment:** full-time
- **Posted:** 2026-08-31
- **Last confirmed live:** 2026-09-11
- **Apply:** https://jobs.ashbyhq.com/aspora/0fa9b14f-05d7-4cc4-b3ee-b83d5e3d44da

## Job description

## About Aspora

People on the move deserve a bank that moves with them. Since 2022, Aspora has been building a borderless financial operating system that makes money as mobile and transparent as its users. Backed by influential venture capitalists like Sequoia Capital, Greylock Partners, Hummingbird Ventures, Y Combinator & Global Founders Capital. We're a team of 150+ across India, the UK, the UAE, EU and the US, working with extreme ownership, radical candour, and an obsession with customer impact. We celebrate builders who question assumptions, ship fast, and turn regulatory complexity into elegant solutions. If you’re driven to redefine what global banking can be, we’d love to build the future with you.

## About the Role

CX is where Aspora earns or loses trust. Every chat, email, and call is a moment where a user is moving money that matters to them: rent, family support, savings across two countries. This role exists to own that moment end to end. You don't hand off and move on. You resolve, and you flag what needs to change upstream so the same issue doesn't resurface. You'll work closely with Product, Tech, Ops, and Compliance, turning recurring complaints into fixes that make Aspora better for the next user.

Location: Bengaluru, India Shift: In-office, 24x7 rotational shifts (including night shift), 6-days work week.

## What You’ll Own

- Resolve user queries across Chat, Email, and Phone with speed and accuracy.
- Own every case end to end, from first contact through full resolution, not just handoff.
- Partner with Product, Tech, Ops, and Compliance to unblock and close out user concerns.
- Spot recurring issues and shape preemptive fixes that improve the product experience.
- Drive down defects across process, product, and tech alongside CX leads.

## Who You Are

- 2+ years in Customer Success or Customer Support, ideally at a fintech or B2C company.
- Experienced resolving queries across live chat, email, and phone in the same role.
- High ownership. You treat a case as yours until it's actually solved.
- Clear, warm communicator who builds confidence in every interaction, not just closes tickets.
- Comfortable with ambiguity. You flag upstream problems instead of just working around them.
- Ready for 24x7 rotational shifts across a 6-day week. Our users need us around the clock.

Why Join Aspora as a Customer Support Agent?

- Shape how thousands of users experience Aspora at the exact moment trust is won or lost.
- Your feedback directly influences the next set of problems the company solves.
- Build fintech depth fast through regular training, workshops, and cross-functional exposure.
- Strong performance opens a real path to vertical growth within CX and beyond.
- Competitive salary, comprehensive benefits, and ESOPs aligned with Aspora's long-term vision.

## About Aspora

## Company Overview
- **One-liner**: Aspora is building a borderless financial operating system for Non-Resident Indians (NRIs), enabling cross-border money transfers, savings, bill payments, and investments.
- **Entity Type**: Private
- **Headquarters**: London, United Kingdom
- **Founded**: 2022
- **Founders**: Parth Garg (CEO)

## Core Business
- **Primary industry/industries**: Financial Services, Cross-Border Payments, Fintech
- **Target customers**: B2C (Non-Resident Indians / Global Indians living in the US, UK, UAE, and EU)
- **Mission or purpose statement**: "Building borderless finance for NRIs" — helping global Indians manage money seamlessly while staying connected to the people and places they love.

## Products & Services
- **Cross-Border Money Transfers**: Send money to India at "Google Rates" (live mid-market exchange rates) with zero hidden fees. 256-bit encryption and 24/7 support.
- **Global Savings Accounts**: Save in global currencies with up to 9% interest.
- **Automated EMIs & SIPs**: Automated recurring payments for loans and systematic investment plans.
- **Bill Payments**: Stay on top of bills in India from abroad.
- **Business Banking (in development)**: A "Founding GTM Specialist (Business Banking)" role is open, indicating an upcoming B2B offering.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed.
- **Key Metric**: Over $2 billion securely transferred worldwide; over ₹150 crore saved by users in forex fees.
- **Notable Investors/Partners**: Not publicly disclosed on the website or LinkedIn. Funds are held with regulated financial institutions.
- **Growth Signals**:
    - **User base**: Trusted by 1 million+ NRIs.
    - **Headcount**: 200 employees (LinkedIn estimate), with a monthly growth rate of +7.0%.
    - **Geographic expansion**: Active in 6 countries (US, UK, UAE, India, and others) with 4 more countries coming this year. Secured a Financial Services license from the Dubai Financial Services Authority (DFSA) in February 2026.
    - **Active hiring**: 17 active job postings (LinkedIn), with monthly job posting growth of +13.3% and quarterly growth of +88.9%.

## Competitive Advantages
- **Pricing Transparency**: Guarantees "Google Rates" (live mid-market exchange rates) with zero hidden fees — a strong differentiator against traditional banks and many fintech competitors.
- **Security-First Approach**: 256-bit encryption, proactive fraud detection, funds held with regulated financial institutions.
- **Niche Focus**: Deeply specialized in the NRI segment, offering a full financial OS (send, pay, invest) rather than just a single transfer service.
- **Scale & Trust**: $2B+ transferred and 1M+ users provides a strong network effect and credibility.

## Strategic Focus
- **Geographic Expansion**: Actively expanding into new countries (4 more planned this year) and securing regulatory licenses (e.g., DFSA in Dubai).
- **Product Expansion**: Moving beyond transfers into savings (up to 9% interest), investments, and business banking.
- **Talent Acquisition**: Aggressively hiring across engineering, product, compliance, and growth roles to support scaling.

## Why Work Here
- **High-Growth Environment**: The company is in a rapid growth phase (200 employees, 7% monthly headcount growth, expanding to new countries). This offers significant career acceleration and ownership opportunities.
- **Mission-Driven**: Work on a product that directly helps the global Indian diaspora — a large, underserved, and emotionally resonant market.
- **Modern Tech Stack**: Uses a sophisticated stack including Python, Java, Spring Boot, Google Cloud Platform, Snowflake, Databricks, Apache Spark, Flink, Airflow, Terraform, dbt, and Looker. Strong emphasis on data engineering and platform engineering.
- **Work Policy**: Hybrid/In-Office model. London HQ, with offices in Bangalore (Bengaluru) and Dubai. BuiltIn indicates a mix of in-office and remote roles.
- **Culture**: Described as building "for the dreamers, the doers, the ones who see the world as their canvas." Focus on transparency, security, and customer obsession.
- **Active Open Roles (as of mid-2026)**: Staff Engineer, Engineering Manager, Senior Software Engineer (Backend), Senior Data Platform Engineer, Senior Product Analytics, Head of Growth, Treasury Operations Lead, Group Chief Compliance Officer, Personal Banking Manager, and more.

## Sources
1. [aspora.com](https://www.aspora.com/)
2. [aspora.com/about-us](https://www.aspora.com/about-us)
3. [LinkedIn](https://uk.linkedin.com/company/get-aspora)
4. [Built In](https://builtin.com/company/aspora)
5. [Jobs.ashbyhq.com](https://jobs.ashbyhq.com/Aspora)

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