---
title: 'Customer Support Associate at Bluevine - US'
canonical: 'https://feeny.ai/job/customer-support-associate-bluevine-us-jersey-city-wps5r7hwwqfr'
type: 'job'
last_seen: '2026-09-05'
---

# Customer Support Associate at Bluevine - US

- **Company:** Bluevine - US
- **Location:** Jersey City, NJ / Salt Lake City, UT
- **Posted:** 2026-07-23
- **Last confirmed live:** 2026-09-05
- **Apply:** https://job-boards.greenhouse.io/bluevineus/jobs/7806208003

## Job description

## About Bluevine

Bluevine is the largest small business banking platform in the U.S., redefining how entrepreneurs manage their money. We create modern financial solutions, from checking and lending to payments and beyond, designed to help small business owners grow, thrive, and take control of their financial future. Our best-in-class technology, advanced security, and deep understanding of the small business community give our customers the confidence to focus on what they do best.

Since 2013, we’ve supported more than 750,000 small businesses nationwide. Backed by leading investors like Lightspeed Venture Partners, Menlo Ventures, 83North, and Citi Ventures, our 500+ person global team shares one mission: to give small businesses the financial tools they need to succeed.

We’re innovators driven by big ideas, collaboration, and real impact. Here, you’ll have the freedom to take ownership, grow your career, and make a difference for small business owners across America. Ready to shape what’s next?

## About the Role

Our Customer Support team members are passionate about serving others, client-focused, and dedicated to helping small business owners succeed. As a Customer Support team member at Bluevine, you will be an advocate for our clients. In this role you will work closely with our rapidly growing support team to quickly and efficiently identify, solve, or properly direct our clients' questions and concerns.  This role will focus on resolving questions from Small Business Owners regarding their current and future accounts which they have with Bluevine.

This is not a fully remote role. At Bluevine, we pride ourselves on our collaborative culture, which we believe is best maintained through in-person interactions and a vibrant office environment.  All of our offices will reopen in accordance with local guidelines.

## WHAT YOU'LL DO:

- Resolve small business owners’ questions and requests regarding Bluevine’s products via inbound calls, outbound follow-ups, emails, and/or chats.
- Ensure customer requests are resolved efficiently and effectively while addressing the customers’ stated and unstated short-term & long-term needs.
- You become an expert on up to two products within Bluevine and create added value and memorable experiences for every customer.
- Leverage Bluevine’s innovative technology solutions and systems to process customer’s requests.
- Meet or exceed performance expectations based on key performance indicators across  customer experience, effectiveness, efficiency and other metrics.
- Identify, resolve, and/or escalate risks and trends that may impact the customer experience.
- Represent the voice of the customer by helping to provide product and customer experience feedback along with recommended enhancements.
- Be adaptable and flexible to support business needs, including short-term scheduling adjustments.
- Be a part of creating a fun and engaging culture.

Core Capabilities or Competencies:

- You have a passion for helping people and you love making a difference in the lives of others.
- You thrive in ambiguous and rapidly changing environments.
- Learning things quickly and making swift decisions is nothing new for you.

New Hire Hourly Pay: $23 / hour (non-exempt)

## Benefits & Perks (US Based ONLY)

- Excellent health coverage and life insurance benefits
- 401K with an immediate 3% company match
- PTO, Company Holidays, and Flexible Holidays
- Company-sponsored Mental Health Benefits, including 1:1 therapy
- Over $1,000 each year to spend on your personal wellness
- Monthly WFH stipends totaling over $1,000 annually
- Generous, paid parental leave covering up to 20 weeks of leave for birthing parents and up to 12 weeks of leave for all other parents
- Access to financial coaches and education sessions
- Weekly catered lunches and fully stocked kitchen pantries
- Community-based volunteering opportunities

#LI-Hybrid

## About Bluevine - US

## Company Overview
- **One-liner**: Bluevine provides an all-in-one banking platform for small businesses, combining high-yield checking, lending, accounts payable, and payment processing into a single dashboard.
- **Entity Type**: Private (backed by institutional investors; latest funding stage not publicly disclosed)
- **Headquarters**: Jersey City, New Jersey, USA
- **Founded**: 2013
- **Founders**: Eyal Lifshitz, Nir Klar

## Core Business
- **Industry**: Financial technology (Fintech) – business banking and lending
- **Target Customers**: Small and medium-sized businesses (SMBs) in the United States
- **Mission**: Empower small businesses with innovative banking solutions designed for them

## Products & Services
- **Business Checking**: High-yield checking account with 1.3% APY (for eligible customers), no monthly fees, unlimited transactions, free standard ACH, and FDIC insurance up to $3M.
- **Lending**: Line of Credit up to $250,000 and Business Term Loans up to $500,000 (via partners). Decisions in as fast as 24 hours.
- **Invoicing & Payments**: Unlimited free professional invoices, secure payment links, and in-person Tap to Pay (powered by Stripe).
- **Accounts Payable Automation**: Advanced money movement and bill pay tools.
- **Debit & Credit Cards**: Integrated with the checking account for daily spending.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metrics**: Over 1 million lifetime customers, $2B+ in managed deposits, and $17B+ in business loans delivered (as of mid‑2026). Headcount: 500+ employees.
- **Notable Investors/Partners**: Lightspeed Venture Partners, Menlo Ventures, 83North, Citi Ventures, ION Crossover Partners, SVB Capital, Nationwide Insurance, M12 (Microsoft’s Venture Arm).
- **Growth Signals**: Named **Best Overall Small Business Bank** by Money (2025‑2026), one of **CNBC’s World’s Top Fintech Companies** (2025), and consistently recognized by NerdWallet, Tearsheet, and Inc. Power Partner. Expanded offices to Jersey City (HQ), Austin, and Bengaluru.

## Competitive Advantages
- **All‑in‑one platform**: Checking, lending, invoicing, and payments in a single dashboard – reduces the need for multiple vendor relationships.
- **Speed & accessibility**: Loan decisions in as fast as 24 hours; apply without impacting credit score.
- **FDIC insurance up to $3M** via sweep network – higher coverage than typical bank accounts.
- **Technology‑first**: Modern API and security infrastructure (encryption, two‑factor authentication, real‑time alerts).
- **Founder credibility**: Founded by a third‑generation small business owner who experienced banking frustrations firsthand.

## Strategic Focus
- Expanding its customer base (passed 1 million) while deepening product engagement (APY checking, AP automation).
- Geographic presence: Established new offices in Jersey City (HQ), Austin, and Bengaluru to attract talent and support growth.
- Continued investment in lending capacity and payment integrations.

## Why Work Here
- **Culture & Values**: Emphasis on “Lead with Integrity,” “Push Boundaries,” “Operate as Owners,” and “Grow Together.” Strong DEI focus with employee‑led “Bluevine Voices” groups.
- **Work Mode**: Hybrid – employees typically work 2 days per week in the office.
- **Perks & Benefits**: Competitive salaries, equity grants, performance bonuses, 401K plan, PTO & holidays, generous parental leave, health/dental/vision insurance, commuter pass, weekly catered lunches, volunteer events, and pet‑friendly offices.
- **Offices**: Jersey City (HQ), Redwood City (CA), Salt Lake City (UT), Tel Aviv (Israel), Bengaluru (India).
- **Recognition**: Certified as a **Great Place to Work**; repeatedly named a top workplace by Built In and others.

## Sources
1. [Bluevine Careers](https://www.bluevine.com/careers)
2. [Bluevine About](https://www.bluevine.com/about)
3. [Bluevine Homepage](https://www.bluevine.com/)
4. [Built In Profile](https://builtin.com/company/bluevine)
5. [Great Place to Work Certification](https://www.greatplacetowork.com/certified-company/7001385)

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