---
title: 'Customer Support Associate at Boom'
canonical: 'https://feeny.ai/job/customer-support-associate-boom-austin-a3gp4s5jm7ff'
type: 'job'
last_seen: '2026-11-02'
---

# Customer Support Associate at Boom

- **Company:** Boom
- **Location:** Austin, TX
- **Compensation:** $45k–$70k
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-09-28
- **Last confirmed live:** 2026-11-02
- **Apply:** https://jobs.ashbyhq.com/boom/4592fb37-2a28-4889-9cb9-f2e4929a8b8a

## Job description

## About the job

## Our mission

[Boom](https://www.boompay.app/) is on a mission to level the playing field for the 110+ million renters in the US by making housing more flexible, affordable, and rewarding. Boom is building a suite of rental financial services for renters and property managers, including applicant underwriting, rent payment reporting, rent reporting-as-a-service, and a number of integrations with the largest property management systems (PMS). Boom serves renters through the Boom App and property managers via the Boom Platform. Boom is led by second-time founder [Rob Whiting](https://www.linkedin.com/in/robwhiting/) (ex-BCG, Rubicon). It's backed by investors such as [Starting Line](https://www.startingline.vc/), [Clocktower Ventures](https://www.clocktowerventures.com/), [Mischief VC](https://www.mischief.xyz/) (CEO of Plaid Zach Perret's fund), [Gilgamesh Ventures](https://www.gilgameshvc.com/) (Petal co-founders), and angels such as [William Hockey](https://www.forbes.com/sites/jeffkauflin/2022/04/21/plaids-billionaire-cofounder-is-back-with-a-new-startupa-fintech-friendly-bank-hes-running-with-his-wife/?sh=df10dc453908) CEO of Column, founder/former CTO of Plaid) and [Harry Stebbings](https://techcrunch.com/2021/06/16/harry-stebbings-turns-up-the-volume-on-20vc-with-new-140m-fund/). Boom has been profiled by [Inman](https://www.inman.com/2023/10/30/new-boom-api-to-scale-reporting-of-tenant-payments-to-credit-bureaus/), [Business Insider](https://www.businessinsider.com/boom-pitch-deck-fintech-credit-builder-seed-2023-6), [HousingWire](https://www.housingwire.com/articles/rent-reporting-platform-boom-raises-4-5m-in-seed-round/), and more.

Opportunity

Boom is looking for a fast, organized, and technically minded Customer Support Associate to join our in-office support team in Austin. You'll be on the front line for everyone Boom serves: rental applicants and renters who need help getting through the application and screening process, and property managers who rely on the Boom Partner Platform to run their leasing operations. Most of your day will be spent on the phone, solving problems live and getting people unblocked quickly.

This is an early career role with a steep learning curve and direct ownership. You'll troubleshoot issues in real time, jump on screen shares to walk users through the product, and flag patterns to Product and Engineering so the next customer doesn't hit the same problem. It's a great fit for someone early in their career who likes solving problems, moves quickly, and wants a front-row seat at a fast-growing Series A company. We are also open to staggered schedules covering weekend as well. To be a bit clearer on who we are looking for:

Who is a good fit: comfortable on the phone in long durations with both renters and business customers, stays calm and friendly when a caller is frustrated, naturally curious about how software works, organized enough to juggle many open issues without dropping one, picks up the phone instead of waiting on an email thread.

Who is not a good fit: prefers to work only over chat or email, gets rattled by upset callers, needs a script for every situation, hands off technical questions without trying to dig in first, looking for a remote role.

## What You'll Do

- Phone-first support: Handle inbound and outbound calls with applicants, renters, and property managers, resolving questions about applications, screening decisions, payments, and account access
- Live troubleshooting: Diagnose product issues in real time and jump into screen shares to walk users through BoomScreen, BoomReport, the Boom App, and the Boom Platform
- Multi-channel coverage: Respond to chat and email tickets quickly and accurately, hitting our targets for first-response time and time-to-resolution
- Consumer and B2B support: Adjust your approach for each audience, whether it's a first-time renter anxious about an application or a property manager up against a leasing deadline
- Escalations: Document issues clearly in Jira with the detail Product and Engineering need to reproduce and fix them, then follow through until the customer is taken care of
- Organization and follow-up: Keep a high volume of open conversations tracked and moving; proactively close the loop so no customer is left waiting
- Voice of the customer: Spot recurring issues and share them with the team to improve the product, our help center articles, and our AI-assisted support
- Team partnership: Work alongside the broader support team (including our offshore operations team in the Philippines) and Customer Success so nothing falls through the cracks

## What You'll Need

- 0–2 years of experience in customer support, a call center, hospitality, retail, or another customer-facing role (recent grads welcome)
- Very comfortable on the phone with both consumers and business customers; clear, friendly, and confident verbal communication
- Technically minded: you enjoy figuring out how software works and are comfortable troubleshooting live, including over screen share
- Fast and organized: able to manage a high volume of conversations and open issues without letting anything slip
- Strong written communication for chat, email, and ticket documentation
- Calm under pressure and empathetic with frustrated customers
- Likes solving problems and moving quickly; takes ownership instead of passing issues along
- Familiarity with support tools such as Intercom, Zendesk, or Jira is a plus (we'll train you)
- Comfortable using AI tools in your day-to-day work is a plus
- Experience in property management, leasing, real estate, or fintech is a plus
- Based in (or willing to relocate to) Austin, TX; Boom is an in-office company

## About Boom

## Company Overview
- **One-liner**: Boom provides modern rental financial services, including tenant screening and rent reporting, to help property managers streamline operations and renters build credit.
- **Entity Type**: Private (Seed stage)
- **Headquarters**: Austin, Texas, United States
- **Founded**: 2020
- **Founders**: Rob Whiting (Co‑founder & CEO)

## Core Business
- **Primary industry**: Financial Services (Property Technology / Fintech)
- **Target customers**: B2B (property managers, owners/operators of multifamily, SFR, manufactured housing) and B2C (renters)
- **Mission**: “Make housing more flexible, affordable, and rewarding.”

## Products & Services
- **BoomReport**: An automated rent‑reporting solution that reports residents’ rent payments to Experian, Equifax, and TransUnion, helping renters build credit. Includes a mobile app (iOS & Android) with a free credit score and a revenue‑generation option for property managers.
- **BoomScreen**: A configurable tenant‑screening tool that offers income verification (by bank, payroll, or documents), county‑level criminal and eviction reports, multi‑faceted fraud detection, and customizable data services.
- **Boom Platform (B2B)**: A SaaS platform that integrates with major property management software (Buildium, Entrata, ManageAmerica, Quext, Rent Manager, Rentvine, ResMan, Yardi, AppFolio) and provides APIs/webhooks for secure data exchange.

## Market Standing
- **Valuation**: Not disclosed
- **Key Metric**: Total Funding of **$4.5M** (Seed round, announced May 2023)
- **Notable Investors**: Starting Line (lead), Intuit Prosperity Accelerator (non‑equity assistance), and other individual investors including Ezra Galston, Zach & Tom Petit, and Ben Savage.
- **Growth Signals**:
  - Headcount of **44 employees** (+50.9% year‑over‑year)
  - Operations in **10 countries** (US, Philippines, Vietnam, Ukraine, Israel, Georgia, Brazil, Slovakia, South Korea, Colombia)
  - Acquired **Alpaca** in July 2023
  - Annual revenue estimated at **$764,565** (LinkedIn data)
  - Active job postings: 12 (monthly trend +50%)

## Competitive Advantages
- **Integrated suite**: Offers both rent reporting and tenant screening on a single platform, creating a full lifecycle solution for property managers.
- **Deep PMS integrations**: Two‑way integrations with 10+ major property management systems, reducing friction for partners.
- **Configurable and scalable**: Modular SaaS products that can be used together or separately, with pricing discounts for bundled adoption.
- **Built in‑house**: End‑to‑end software development gives Boom control over quality, security, and feature velocity.
- **Security emphasis**: Encrypted credentials, regular penetration testing, and SOC‑like practices.

## Strategic Focus
- Drive on‑time payments, reduce fraud, and grow revenue across the renter lifecycle.
- Expand integrations with additional property management systems and enhance the renter app with full credit bureau reporting (Experian, Equifax, TransUnion).
- Grow the engineering and product teams to accelerate product development (open roles: AI Engineer, Forward Deployed Engineer, Founding Security Engineer, Software Engineering Manager, etc.).

## Why Work Here
- **Culture**: Values-driven organization emphasizing **Impact**, **Integrity**, **Grit**, and **Curiosity**.
- **Work environment**: HQ in Austin, TX, with a distributed team across 10 countries – likely remote‑friendly.
- **Growth**: High‑growth startup (+50% headcount YoY) with a clear mission and early‑stage product momentum.
- **Engineering**: Strong technical team (16 in technical roles), building modern SaaS from the ground up, with opportunities to own significant projects.
- **Perks**: Not explicitly listed, but the company offers a customer‑facing impact and a fast‑paced, results‑oriented culture.

## Sources
1. [boompay.app](https://www.boompay.app/)
2. [boompay.app/about-us](https://www.boompay.app/about-us)
3. [linkedin.com/company/boom-pay](https://www.linkedin.com/company/boom-pay)
4. [theorg.com/org/boompay-app](https://theorg.com/org/boompay-app)
5. [tracxn.com](https://tracxn.com/d/companies/boom-pay/__swdT7Vw6m1bGLI0NqQs3jK5JkuHSWXpw-6rgrpX8Ga0)

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