---
title: 'Customer Support Associate at Coast'
canonical: 'https://feeny.ai/job/customer-support-associate-coast-salt-lake-city-dc5mzxpx0e1k'
type: 'job'
last_seen: '2026-09-11'
---

# Customer Support Associate at Coast

- **Company:** Coast
- **Location:** Salt Lake City, UT
- **Posted:** 2026-09-01
- **Last confirmed live:** 2026-09-11
- **Apply:** https://job-boards.greenhouse.io/coast/jobs/6178509004

## Job description

Coast is re-imagining the trillion-dollar U.S. B2B card payments infrastructure, with a focus on the country's 500,000 commercial fleets, 40 million commercial vehicles, and many millions of commercial drivers. The incumbent technologies that cater to these customers are decades old, and businesses with fleets increasingly demand modern digital experiences and transparent financial services products. Coast's mission is to deliver this at a transformational scale, beginning with the Coast Fleet and Fuel Card built on a cutting-edge spend management platform.

As one of our first Customer Support Associates, you will be a trusted advisor to our customers, helping them succeed with our platform and their experience as a Coast customer is as smooth as possible.  You’ll be responsible for understanding customer requirements, implementing and onboarding new customers, conducting product training, driving adoption and retention, and ensuring ongoing satisfaction. You’ll partner closely with our account management, product, and engineering teams on resolving customer questions, managing product requests and issues, and bringing insights into how we can improve our product.

We are hiring for our newest west coast office in Salt Lake City, UT.

What you'll do:

- Manage customer service activity for Coast customers through strong relationship-building, product knowledge, real time responsiveness, and execution
- Help further operationalize our existing approaches to customer engagement and customer service leveraging our CS platform
- Maintain a deep understanding of our product and speak with customers about the most relevant features/functionality for their specific requirements and help troubleshoot customer issues
- Work closely with Product and Engineering on identification/tracking of enhancement requests
- Handle escalations and work across teams to resolve issues
- Serve as the “voice of the customer” and provide internal feedback on how we can better serve them to maximize customer value and retention

What you'll bring:

- Ability to work flexible hours (starting at 6 AM MT some days)
- Must be able to come into our Draper office 3-4 days per week
- Excellent written and verbal communication skills
- Be able to think strategically, problem solve, and prioritize tasks and initiatives in a fast-paced environment
- Possess a service oriented mindset and be motivated by the opportunity to turn customers into promoters with every interaction
- Ability to provide support to customers over phone predominantly; and occasionally email, and text message
- High energy, go-getter with fresh ideas who takes the initiative to get things done

What we'll bring:

- Real growth and career development opportunities, we’re still young in Utah with plenty of room to grow.
- A unique product that makes an actual impact on the businesses we serve.
- Medical, dental, and vision insurance
- Flexible paid time off (vacation, personal well-being, paid holidays)
- Paid parental leave
- $500 annual education stipend
- Tools to help manage your financial wellness, including webinars, access to an equity tax advisory service, and company-sponsored 401K
- $400 accessories allowance for home office setup to be spent on a keyboard, mouse, headphones, etc.
- Free lunch every Friday

## About Coast

Coast is founded and led by Daniel Simon, who previously cofounded Bread (breadpayments.com), a leading payments and credit technology firm backed by some of the world's top VCs which was acquired for $500MM+ in 2020.

Coast has raised $165M in total funding. Our recent $40M Series B equity round was led by ICONIQ Growth with participation from Thomvest and Synchrony. We're also backed by top fintech and mobility venture funds, including Accel, Insight Partners, Better Tomorrow Ventures, Avid Ventures, Bessemer Venture Partners, BoxGroup, Foundation Capital, Greycroft and Colle, and premier angel investors including Max Levchin (Affirm), Josh Abramowitz (Bread), Jason Gardner (Marqeta), William Hockey (Plaid), Ryan Petersen (Flexport), and many others.

Check out our CEO's recent podcast interview with Primary Venture Partners and last year's product/market deep dive on [Fintech Layer Cake with Coast Founder Daniel Simon](https://fintechlayercake.buzzsprout.com/1985266/episodes/14997028-fleet-card-masterclass-with-coast-founder-daniel-simon)!

Coast is committed to diversity, equity, and inclusion. We are building a diverse and inclusive environment, so we encourage people of all backgrounds to apply. We're an Equal Opportunity Employer and do not discriminate on the basis of race, color, gender, sexual orientation, gender identity or expression, age, religion, disability, national origin, protected veteran status, or any other status protected by applicable federal, state, or local law.

## About Coast

## Company Overview
- **One-liner**: Coast provides a Visa fleet fuel and gas card combined with an expense management platform to help trades and transportation businesses control, track, and simplify spending on fuel and other fleet expenses.
- **Entity Type**: Private (Series B)
- **Headquarters**: New York, New York, United States
- **Founded**: 2020
- **Founders**: Daniel Simon (CEO)

## Core Business
- **Primary industry**: Financial technology (fintech) for fleet management
- **Target customers**: B2B – small to medium-sized businesses in the trades (e.g., construction, plumbing, HVAC) and transportation sectors.
- **Mission statement**: “Drive fleets forward with smart financial tools to empower everyday businesses.”

## Products & Services
- **[Coast Fleet Card](https://coastpay.com/)**: A Visa commercial card (physical and virtual) for fuel, maintenance, and other fleet expenses, with real-time spend controls and GPS-linked fraud detection.
- **[Expense Management Platform](https://coastpay.com/)**: A SaaS dashboard that automates expense categorization, integrates with telematics providers, and provides visibility into fleet spending.
- **[Fraud Protection](https://coastpay.com/)**: A $25,000 fuel fraud guarantee and advanced security features such as transaction alerts based on GPS location and suspicious activity patterns.
- **[Integrations](https://coastpay.com/)**: Seamless connections with telematics and fleet management systems (e.g., GPS tracking, fuel card networks) to consolidate data.

## Market Standing
- **Valuation / Total Funding**: $165.5 million raised across multiple rounds.
  - **Series B (July 2024)**: $40 million led by ICONIQ Growth.
  - **Debt Financing (March 2024)**: $67 million.
  - **Series A (February 2022)**: $27.5 million led by Insight Partners and Accel.
  - **Seed Round (July 2021)**: $6 million led by Better Tomorrow Ventures.
- **Key Metric**: Employee headcount of 118 (as of mid-2025), representing ~30% year-over-year growth.
- **Notable Investors**: ICONIQ Growth, Accel, Insight Partners, Better Tomorrow Ventures, Avid Ventures, Bessemer Venture Partners, BoxGroup, Foundation Capital, Greycroft, Colle, and angel investors including founders of Affirm, Marqeta, Plaid, and Flexport.
- **Growth Signals**: Expanded headcount by 40 people in the last year; active job postings for engineering, sales, and product roles; presence in New York City and Salt Lake City.

## Competitive Advantages
- **Niche focus on trades & transportation**: Unlike general corporate cards, Coast tailors its product to the specific needs of fleets (fuel, maintenance, telematics integration).
- **Fraud guarantee**: The $25,000 fuel fraud guarantee provides strong risk mitigation for businesses.
- **Simple pricing**: A flat $4 per active user per month with no annual fees, making cost predictable.
- **Deep telematics integrations**: Partnerships with GPS and fleet tracking providers allow automatic expense reconciliation.

## Strategic Focus
- **Expand customer base in the trades vertical**: Target small fleets that still rely on manual processes or legacy fuel cards.
- **Deepen product capabilities**: Add more automation, controls, and analytics to the expense management platform.
- **Strengthen partnerships**: Build more integrations with telematics and fleet management systems to increase stickiness and data richness.

## Why Work Here
- **Culture & values**: Emphasis on collaboration, ownership, transparency, speed, and customer obsession. Described as “ambitious and dedicated” with a supportive, vibrant office atmosphere.
- **Work policy**: Office-first culture – employees are expected to be in the office most days of the week. Locations in New York, NY (HQ) and Salt Lake City, UT.
- **Perks & benefits**: Health, dental, and vision with options for 100% premium coverage; stock options; flexible vacation; free Friday lunches; parental leave; commuter benefits; $400 tech and desk stipend.
- **Engineering culture**: Teams are empowered to move fast, own outcomes, and work cross-functionally. High technical standards with a bias for action.
- **Growth trajectory**: Backed by top-tier investors and scaling rapidly, offering career growth in a high-visibility fintech startup.

## Sources
1. [coastpay.com/careers/](https://coastpay.com/careers/)
2. [coastpay.com](https://coastpay.com/)
3. [linkedin.com/company/coastpay](https://www.linkedin.com/company/coastpay)
4. [job-boards.greenhouse.io/coast](https://job-boards.greenhouse.io/coast/jobs/5544756004)
5. [coastpay.com/about/](https://coastpay.com/about/)

## Other roles at Coast

- [Head of Partnerships](https://feeny.ai/job/head-of-partnerships-coast-new-york-y11dr7c09gwk) — New York, NY
- [Risk Manager](https://feeny.ai/job/risk-manager-coast-new-york-hm4t8s3r1mgs) — New York, NY
- [Engineering Manager](https://feeny.ai/job/engineering-manager-coast-new-york-yd7fw1hae2w3) — New York, NY
- [Chief of Staff, Office of the CEO](https://feeny.ai/job/chief-of-staff-office-of-the-ceo-coast-new-york-sjr8ak7sb1ar) — New York, NY
- [Lifecycle Marketing Manager](https://feeny.ai/job/lifecycle-marketing-manager-coast-new-york-4f0dj009nkks) — New York, NY
- [Lead Data Engineer](https://feeny.ai/job/lead-data-engineer-coast-new-york-zte14883yxer) — New York, NY
- [Senior Recruiter (GTM)](https://feeny.ai/job/senior-recruiter-gtm-coast-new-york-yhep1818y5xr) — New York, NY
- [Senior Recruiter (GTM)](https://feeny.ai/job/senior-recruiter-gtm-coast-salt-lake-city-tw2xmkan7tqg) — Salt Lake City, UT
- [Senior / Staff Product Designer](https://feeny.ai/job/senior-staff-product-designer-coast-new-york-r6maabv56xc5) — New York, NY
- [Manager of Customer Success](https://feeny.ai/job/manager-of-customer-success-coast-draper-k8dtaw1y0er5) — Draper, UT