---
title: 'Customer Support Associate (Czech Speaker, 6 months contract) at Convera'
canonical: 'https://feeny.ai/job/customer-support-associate-czech-speaker-6-months-contract-convera-prague-3wqfyc2z1ss4'
type: 'job'
last_seen: '2026-09-24'
---

# Customer Support Associate (Czech Speaker, 6 months contract) at Convera

- **Company:** Convera
- **Location:** Prague, Czech Republic
- **Posted:** 2026-09-22
- **Last confirmed live:** 2026-09-24
- **Apply:** https://job-boards.eu.greenhouse.io/convera/jobs/4970589101

## Job description

Convera is seeking a Customer Support Associate (Czech Speaker, 6 months contract). If you have additional language skills, such as German, French, Polish, Spanish, or Italian, this would be considered an advantage.

In this role, you will provide high-quality customer and operational support across customer service, transaction processing, and collections activities. You will be responsible for handling customer enquiries, processing transactions, resolving account and payment-related issues, and supporting internal stakeholders while ensuring compliance with established policies, procedures, and service standards. The role requires strong problem-solving skills, attention to detail, and the ability to manage multiple priorities while delivering accurate, timely, and customer-focused outcomes. You will also contribute to continuous improvement initiatives, maintain accurate records, and collaborate with cross-functional teams to support efficient end-to-end customer experiences. This is a hybrid work model (onsite 2-3 times per week), working hours Monday to Friday, 9 am – 6 pm.

You will be responsible for:

- Manage customer enquiries and transactions across phone, case management, and digital channels.
- Resolve customer issues and requests efficiently while delivering high-quality customer experience.
- Process transactions accurately and in line with established procedures, controls, and service level agreements.
- Investigate and resolve overdue balances, outstanding items, and transaction discrepancies.
- Maintain accurate records and documentation to support compliance, audit, and reporting requirements.
- Prioritize workload effectively to meet KPIs, SLAs, and quality standards.
- Identify risks, exceptions, and process improvement opportunities, escalating issues where appropriate.
- Ensure adherence to regulatory, legal, and internal policy requirements.
- Collaborate with internal stakeholders to deliver seamless end-to-end customer outcomes.
- Support team performance through knowledge sharing, training, and continuous improvement activities.

You should apply if you have:

- Customer-centric mindset with high levels of professionalism and resilience as well as strong service focus.
- Experience in customer support, operations, deal desk, or transactional roles.
- Strong attention to detail and data accuracy.
- Ability to remain effective under pressure while managing complex or sensitive customer situations
- Excellent written and verbal English language communication skills, including explaining complex or regulated information clearly.
- Proven ability to follow defined processes and procedures while applying sound judgment.
- Ability to manage multiple work types in a fast-paced, case-driven environment.
- Continuous improvement mindset and willingness to learn.

## About Convera

Convera is the largest non-bank B2B cross-border payments company in the world. Formerly Western Union Business Solutions, we leverage decades of industry expertise and technology-led payment solutions to deliver smarter money movements to our customers – helping them capture more value with every transaction. Convera serves more than 30,000 customers ranging from small business owners to enterprise treasurers to educational institutions to financial institutions to law firms to NGOs.

Our teams care deeply about the value we bring to our customers which makes Convera a rewarding place to work. This is an exciting time for our organization as we build our team with growth-minded, results-oriented people who are looking to move fast in an innovative environment.

As a truly global company with employees in over 20 countries, we are passionate about diversity; we seek and celebrate people from different backgrounds, lifestyles, and unique points of view. We want to work with the best people and ensure we foster a culture of inclusion and belonging.

We offer an abundance of competitive perks and benefits including:

- The competitive market annual gross salary starting from 478,189 CZK (depending on experience and qualifications)
- Additional language bonus
- Great career growth and development opportunities in a global organization
- A flexible approach to work (6-10 days per month in the office)
- Generous insurance (health, disability, life)
- Paid holidays, time-off, and leave policies for life events (maternity, paternity, adoption)
- 3 wellness days per year
- Paid volunteering opportunities (5 days per year)

There are plenty of amazing opportunities at Convera for talented, creative problem solvers who never settle for good enough and are looking to transform Business to Business payments. Apply now if you’re ready to unleash your potential.

## #LI-SU1

## About Convera

## Company Overview
- **One-liner**: Convera provides cross-border B2B payment and foreign exchange solutions, processing over $190 billion in annual turnover for tens of thousands of businesses worldwide.
- **Entity Type**: Private (owned by Goldfinch Partners, LLC and The Baupost Group, LLC)
- **Headquarters**: United States (global offices in 31 cities across 19 countries)
- **Founded**: 2021 (rebranded from Western Union Business Solutions)
- **Founders**: Not applicable (corporate spin-off; CEO Patrick Gauthier)

## Core Business
- **Primary industries**: Cross-border payments, foreign exchange (FX) risk management, financial technology (fintech)
- **Target customers**: B2B – small businesses, mid-market enterprises, educational institutions, financial institutions, law firms, manufacturing firms, non-governmental organizations (NGOs)
- **Mission or purpose**: “To push payments into the future by making them safer, faster and more accessible around the world – ensuring customers unlock the full potential of digital commerce.” [convera.com/about-us](https://convera.com/about-us/)

## Products & Services
- **GlobalPay Platform**: A secure digital platform to send and receive international business payments in over 140 currencies across 200+ countries and territories. Integrates with ERP systems via API. Available also for student payments. [convera.com](https://convera.com/)
- **FX Hedging Solutions**: Forward contracts, FX options, and FX swaps to help businesses manage currency risk and stabilize cash flow. [convera.com/about-us/about-convera-faq](https://convera.com/about-us/about-convera-faq/)
- **Multi-Currency Virtual Accounts**: Hold and manage balances in multiple currencies without needing foreign bank accounts.
- **Specialized Industry Solutions**: Tailored payment workflows for sectors including education, legal, workforce payments, and manufacturing. [convera.com](https://convera.com/)

## Market Standing
- **Valuation / Market Cap**: Not publicly disclosed (private company)
- **Key Metric**: Processed over **USD 190 billion in turnover** in 2025; annual total payment volume exceeds $170 billion. [convera.com](https://convera.com/)
- **Notable Investors / Partners**: Owned by **Goldfinch Partners, LLC** and **The Baupost Group, LLC**; payment network of over 50 bank partners and 500+ bank accounts. [convera.com/about-us/about-convera-faq](https://convera.com/about-us/about-convera-faq/)
- **Growth Signals**: 1,900+ employees across 31 global offices; expanded from Western Union Business Solutions heritage with significant reinvestment in technology and product innovation; tens of thousands of active customers worldwide. [convera.com/about-us](https://convera.com/about-us/)

## Competitive Advantages
- **Decades of FX expertise** combined with modern payments technology (API integrations, ERP connections).
- **Extensive network**: Direct bank relationships in over 200 countries/territories, supporting 140+ currencies.
- **Rigorous compliance and fraud prevention** (regulatory and security certifications not explicitly detailed but emphasized).
- **Comprehensive hedging toolkit** (forwards, options, swaps) – rare for non-bank providers to offer such breadth.
- **Scale & stability**: Backed by major private equity owners and processing high-value daily transactions.

## Strategic Focus
- Continuing to invest in **product innovation and technology** to make cross-border payments faster, simpler, and more transparent.
- Deepening **industry-specific solutions** (education, legal, NGOs) and expanding direct integrations with enterprise resource planning systems.
- Growing **payment network capabilities** (including emerging payment rails like SWIFT Go, RTGS, ACH, SEPA) and expanding multi-currency collection options.
- Strengthening **global compliance and risk management** to serve regulated customer segments.

## Why Work Here
- **Culture**: “Growth-minded, results-oriented people with big ideas” – emphasis on collaboration, innovation, and customer-first mentality. [convera.com/about-us/careers](https://convera.com/about-us/careers/)
- **Work flexibility**: Hybrid and remote options available depending on role; “Work From Home” listings in job board. [job-boards.eu.greenhouse.io/convera](https://job-boards.eu.greenhouse.io/convera/)
- **Global footprint**: 31 offices in 19 countries, offering truly international career mobility.
- **Benefits**: Comprehensive global benefits including health & wellness (medical, dental, vision), mental health support via EAP, retirement/pension plans, flexible paid time off, wellness days, and paid volunteer day. [convera.com/about-us/careers](https://convera.com/about-us/careers/)
- **Meaningful work** : Helping businesses navigate global trade and payments, with a mission that combines technology, commerce, and social good.
- **Growth opportunities**: 59 open roles listed (as of search date) spanning engineering, sales, business development, and operations across multiple locations. [job-boards.eu.greenhouse.io/convera](https://job-boards.eu.greenhouse.io/convera/)

## Sources
1. [convera.com/about-us](https://convera.com/about-us/)
2. [convera.com/about-us/careers](https://convera.com/about-us/careers/)
3. [convera.com](https://convera.com/)
4. [convera.com/about-us/about-convera-faq](https://convera.com/about-us/about-convera-faq/)
5. [job-boards.eu.greenhouse.io/convera](https://job-boards.eu.greenhouse.io/convera/)

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