---
title: 'Customer Support Associate at Fresh Prints'
canonical: 'https://feeny.ai/job/customer-support-associate-fresh-prints-philippines-a3pxwsxk9185'
type: 'job'
last_seen: '2026-09-07'
---

# Customer Support Associate at Fresh Prints

- **Company:** Fresh Prints
- **Location:** Philippines
- **Work type:** remote
- **Posted:** 2026-09-04
- **Last confirmed live:** 2026-09-07
- **Apply:** https://job-boards.greenhouse.io/freshprints/jobs/6183038004

## Job description

Customer Support Associate – SeatGeek Job Description

Location: Remote – Philippines Expected Start date: October 19, 2026 Working hours: 8AM - 5PM EST Working days: 5 working days in a week with 2 days off in a row Compensation: $700 per month

## About SeatGeek

[SeatGeek](https://seatgeek.com/?aid=10717&gid=188164766871&rid=kwd-307402976610&dt=c&ap=&adId=773801692682&loc_interest=&loc_physical=9060956&n=g&mt=e&ext=&xid=1&gad_source=1&gad_campaignid=23017417801&gbraid=0AAAAADlz6yvFE5x1PkBYt_iEIKumW4uLs&gclid=Cj0KCQjw2OnUBhC2ARIsACKyfaHwgWYscGiBPHGGzhK36FgsN9VW5OFBcUYKHb78ORcfREVHXW51-D0aAqCcEALw_wcB) believes live events are powerful experiences that unite humans. With our technological savvy and fan-first attitude, we’re simplifying and modernizing the ticketing industry.

As a Customer Support Representative supporting SeatGeek through Frontier, you’ll help fans navigate every stage of their live-event experience. From accessing tickets before a major game to resolving an unexpected issue close to event time, you’ll provide clear, empathetic, and dependable support when customers need it most.

You’ll assist customers through phone, email, and live chat while developing a strong understanding of SeatGeek’s platform, policies, and customer experience standards. This is a great opportunity for someone who enjoys solving problems, communicating with people, and creating positive experiences in a fast-moving environment.

## What you’ll do

- Support SeatGeek customers through phone, email, and live chat
- Help customers with questions related to ticket purchases, ticket delivery, transfers, account access, payments, refunds, and event changes
- Investigate customer concerns using SeatGeek’s systems, policies, and internal resources
- Communicate clearly and empathetically, particularly when customers are dealing with urgent or frustrating situations
- Take ownership of customer issues and work toward accurate, timely, and practical resolutions
- Document customer interactions and resolutions accurately
- Identify situations that require additional support and escalate them through the appropriate channels
- Meet expectations related to customer satisfaction, quality, productivity, attendance, and schedule adherence
- Participate in regular coaching, quality reviews, training, and team meetings
- Follow all customer-data, account-security, confidentiality, and information-security requirements
- Share recurring customer concerns and process gaps with the Team Lead to help improve the overall fan experience
- Collaborate closely with teammates and internal partners to create a consistent and reliable customer experience

## What you have

- At least two years of experience in customer support, customer service, contact-center operations, or another customer-facing role
- Strong spoken and written English
- Experience assisting customers through phone, email, or live chat; experience working across multiple channels is preferred
- A customer-first mindset and the ability to remain calm and helpful during difficult conversations
- Strong problem-solving skills and the judgment to determine when an issue should be resolved independently or escalated
- High attention to detail and the ability to document information accurately
- Comfort learning new systems, policies, and workflows
- Ability to manage multiple priorities in a fast-paced environment
- A track record of reliability, punctuality, and ownership
- Openness to feedback and the ability to apply coaching quickly
- A collaborative, “one team” approach to working with colleagues

Remote-work requirements

- A reliable computer that meets the required technical specifications
- A stable high-speed internet connection suitable for voice and video calls
- A dependable backup internet connection
- A quiet and professional workspace
- A reliable headset with a microphone
- Ability to meet SeatGeek and Frontier’s information-security and workspace requirements

Training

You’ll complete a full-time, two-week training program beginning October 19, 2026. The program will introduce you to SeatGeek’s platform, customer experience standards, support systems, policies, and phone, email, and chat workflows.

To move into the live customer support team, you’ll need to successfully meet the program’s attendance, knowledge, quality, security, and customer-simulation standards. The expected production start date is November 2, 2026.

## Why you’ll love this role

- You’ll help fans enjoy memorable sports, concert, theater, and live entertainment experiences
- You’ll solve meaningful customer problems rather than simply provide scripted responses
- You’ll be part of a new team and have the opportunity to help shape how it grows
- You’ll gain experience supporting a leading technology platform in the live-events industry
- You’ll work with a collaborative team that values ownership, transparency, and continuous improvement

## Compensation and benefits

- Monthly compensation: $700 per month
- Full-time, remote working arrangement

## About Fresh Prints

## Company Overview
- **One-liner**: Fresh Prints is a custom apparel company that designs and prints merchandise for collegiate organizations, schools, and businesses, operating through a network of student campus managers.
- **Entity Type**: Private (bootstrapped, acquired by founders for $16,000)
- **Headquarters**: New York, NY, USA (with offices in Manila, Philippines and Hyderabad, India)
- **Founded**: 2009
- **Founders**: Originally co-founded by Jason Israel and Sasha Sherman; later acquired and led by Jacob Goodman, Josh Arbit (CEO), and Jolijt Tamanaha (co-owner)

## Core Business
- **Primary industry**: Custom apparel / collegiate merchandise
- **Target customers**: B2B (Greek organizations, student clubs, university departments, companies) and B2C (through campus managers)
- **Mission or purpose statement**: Not publicly stated, but the company emphasizes "living and working with purpose," meritocracy, and investing in individual development.

## Products & Services
- **Custom Apparel**: T-shirts, sweatshirts, sweatpants, bottles, hats, and other merchandise – designed and printed for student organizations, Greek societies, corporate clients, and events. (Service-oriented, design + printing)
- **In-House Apparel Line**: Launched in 2021, a matching sweat set (sweatshirt and sweatpants) sold directly. (Retail product)
- **Campus Manager Program**: A network of student representatives (380+ active) who sell to their campus communities, supported by training, design tools, and order financing. (Sales channel / internship program)

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: Revenue reported as $40 million (2022) per Wikipedia; LinkedIn estimates $6.3M (possibly a different calculation). Conflicting reports – both cited.
- **Notable Investors/Partners**: Bootstrapped; no external investors. Licensed vendor for Affinity Licensing (Greek organizations) and Collegiate Licensing Company (universities).
- **Growth Signals**: 
  - 380+ active campus managers, up from 120 in 2016 and 625 in 2022 (Wikipedia).
  - 400+ total team members, 928 employees on LinkedIn (including campus managers?).
  - Expanded into new verticals via "Frontier" division (real estate, luxury travel, jewelry, fintech).
  - Operating in 486+ schools, 16,566,500+ orders placed.

## Competitive Advantages
- **Unique sales model**: A distributed network of college students (Campus Managers) who act as local brand ambassadors – low cost, high-touch, and scalable.
- **Meritocracy**: Promotes a culture where "your voice is as loud as the quality of your input, not your title."
- **Vertical integration**: In-house design, printing, and logistics across multiple countries.
- **Strong brand affinity**: Trusted by major universities (e.g., University of Virginia, University of Florida, University of Pennsylvania).

## Strategic Focus
- **Diversification beyond apparel**: The "Frontier" division is building new businesses in travel, real estate, jewelry, banking, and fintech staffing.
- **Global expansion**: Operations in the US, India, and Philippines – with remote-first roles across these hubs.
- **Talent development**: Heavy investment in internal training and career growth; 99% of campus managers say Fresh Prints helped them get jobs, and 87% say skills developed helped their career grow.

## Why Work Here
- **Culture**: Meritocratic, purpose-driven, with a focus on individual development. The company values "ambitious" people who want to "live and work with purpose."
- **Remote/Hybrid policy**: Multiple roles are remote (India, Philippines, US), though New York HQ is in Manhattan. Offices in Hyderabad and Manila.
- **Perks**: Not detailed, but the company offers scholarships and a strong emphasis on growth and ownership.
- **Engineering culture**: Growing tech team (Full Stack Engineer, ML Engineer, etc.) working on internal tools, signal processing, and e-commerce support.

## Sources
1. [freshprints.com](https://www.freshprints.com/about-us)
2. [greenhouse.io](http://job-boards.greenhouse.io/freshprints)
3. [wikipedia.org](https://en.wikipedia.org/wiki/Fresh_Prints)
4. [linkedin.com](https://www.linkedin.com/company/fresh-prints)
5. [apply.freshprints.com](https://apply.freshprints.com/careers-page/)

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